Total 14,913 Full-time quality manager job vacancies

We are hiring an offshore Bid Manager role in Kuala Lumpur, supporting Australia and New Zealand and reporting to the Director of GTM Operations.

Role Overview

The Bid Manager manages end-to-end RFx and tender processes for qualified opportunities. You will ensure submissions are compliant, compelling, commercially, and executed. It also drives continuous improvement in bid practices, content reuse, and win rates through structured processes and AI-enabled tools.

Key Responsibilities

Bid Management & Coordination

• Lead and coordinate the full bid lifecycle across teams (Sales, Pre-Sales, Consultancy, Pricing, Legal, and Commercial).
• Ensure all submissions align with brand, governance, and commercial standards.
• Implement best practices to improve bid quality, efficiency, and outcomes.

AI & Content Optimisation

• Champion the use of internal AI tools to enhance response quality and turnaround time.
• Curate and maintain a reusable content library, including standard responses, case studies, and product narratives.
• Support team members in applying AI responsibly, ensuring human oversight and commercial judgment.
• Enhance templates, workflows, and governance frameworks.

Bid Tracking and Insights

• Maintain visibility of bid pipelines, including status, value, probability, and timelines.
• Deliver reporting on bid performance, win/loss trends, and cycle times.
• Provide forecasting insights and contribute to post-bid reviews to improve.

Job Summary

Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative.

Role and Responsibilities

Quality System

1. Develop, implement and maintain QMS documentation to maintain compliance with applicable standards such as ISO 9001, ISO 13485 or GMP

2. Monitor regulatory changes and update the QMS accordingly

3. Conduct internal audits and support external audits (external auditing bodies, suppliers and customers)

4. Analyze quality data and metrics to identify trends and areas for improvement

5. Collaborate with cross functional teams to ensure that the quality standards are integrated into processes

Management Representative

1. Reports on QMS performance to top management and recommend improvement

2. Point of contact for certification bodies

3. Lead Management Review and follow up action items

Product Quality Management

1. Analyze and capture recurring product complaints, collaborate with Operation and Technology teams to address compound specified failures

2. Operational Quality Support. To facilitate continuous improvement initiatives, by providing on the floor support through use of quality tools and coaching teams to build ownership and proactive engagement with quality processes.

Customer Complaints Management

1. CCAR Manager. Manage the customer complaints handling process to ensure that all complaints are logged with right information for investigation till auditing process

2. Collaborate with cross functional team during the investigation, resolution and communication of customer complaints

3. Review interim CCAR reports to ensure that root cause is data driven and corrective action(s) address the root cause

Supplier Complaints Management

1. SCAR Manager. Approve SCAR – Supplier related complaints and defects, review and monitor the effectiveness of corrective actions

2. Collaborate with Procurement, Supplier and internal stakeholders to investigate issues and resolution

3. Collaborate with Procurement, Operation and Technology to assess risk and quality impact of raw material on finished goods

Global Quality Team Collaboration

1. Support the implementation of global quality initiatives, systems and tools

2. Ensure that local QMS aligns with global practices and corporate policies

3. Share best practices and lessons learned across global sites

Support Quality Contracts/Documentation

1. Review customer documents and quality related agreements for compliances to ensure clauses are relevant, assess the risks.

2. Response to customer request for certifications, compliance/quality related/audit documents

System

1. Conduct training for staff in Quality Procedure, Standards and Tools.

2. Lead processes identified by the Global Quality Team such as PPAP, QIR, CCAR, SCAR and Mastercontrol for the Asia Region

Requirements:

· Degree or equivalent experience in a field of study such as chemistry, business, accounting, engineering, etc.

. Have knowledge of chemical production process in manufacturing environment

· Certificate in Quality Engineering is preferred. 6 Sigma certified will be at advantage

· 2-6 years of quality management experience.

· Demonstrates introductory understanding and ability and with guidance, applies competency in typical situations.

· Able to design quality systems to meet customer expectations and internal needs. New approaches and continuous improvement must be ongoing.

· Good experience into customer & supplier audit and able to conduct training

· Good interpersonal skills to be able to communicate and collaborate with all stakeholders and deal with situation proactively

· Occasionally overseas travel and weekly conference call is required for the role

· This position required to communicate closely with vendors and counter part in China.

Working hours:

Mon to Fri 8.30am - 5.30pm ( 1 day hybrid )

RESPONSIBILITIES

• Responsible for all Quality functions
• Responsible for maintenance of ISO Quality System & Document Control
• Liaise directly with customers from China, Hong Kong & Taiwan toresolve all quality issues through phone or on site
• Incoming Quality Assurance & Supplier Management
• In-process Quality Assurance
• Final Quality Assurance
• Calibration Controls for equipments
• SPC Management
• Failure Analysis for customer complaint, process issue & in-houserejects
• Work with Lab Supervisor, Engineers & Technician for Incoming,outgoing inspection, failure analysis & Calibrations
• Perform any other reasonable dutiesas required by Management from time to time

REQUIREMENTS

• Degree in Chemical / Electronic / Material / Manufacturing Engineering or Chemistry / QA
• 2 years & above relevant experience
• Experience as Engineer or Asst Engineer with background of QA & ISOpreferred
• Knowledge of statistics is an added advantage
• Good communication and interpersonal skills
• Mature, conscientious, tactful, resourceful, positive attitude and self-motivated

Interested applicant, please do include the below in your resumes:

• Reason for leaving your last and current employment
• Last Drawn Salary and Expected Salary
• Earliest Availability

The Attach and Train training period lasts for 15 months. Structured on-the-job training (OJT) will be provided and conducted at the participating companies to facilitate the application of learning and to ensure that individuals acquire necessary competencies to perform at their job.

This position will be based at Singapore Tuas site, under Quality Control team. The role follows a rotating shift schedule (day and night), 12 hours working shift.

What you’ll get:

• An agile career and dynamic working culture.

• An inclusive and ethical workplace.

• Daily company bus from the MRT location near your home to and from the Tuas site.

What you’ll do:

• To prioritize and perform the various testing/analysis in timely manner, in order to support the business requirements.

• Analysis of final product, in-process, raw material or environmental samples according to Standard Operating Procedures and Test Methods.

• Documentation and review of results in accordance with current Good Manufacturing Practices (cGMP).

• General lab support including housekeeping, equipment maintenance, inventory of supplies, lab supplies ordering, management of glass wares, autoclaving etc.

• Support sample logistics area including retention sample storage, external lab test, QC documents control, shipment of QC samples.

• Prepare, maintain standards and reagents as required by GMP documents..

• Responsible to follow data integrity requirements.

• Actively contributes to operational efficiency/continuous improvement initiatives.

• Any other duties as assigned by your Manager.

• Uphold data integrity principle in accordance to Lonza policies.

• Proactively evaluate, identify and improve data integrity process

• Understanding and execution of spectroscopy, and other assigned methods which may include chromatography methods (HPLC), TOC, Protein concentration (A280 or SoloVPE), osmolality, appearance and other

What we’re looking for:

• Degree in a relevant Science field or equivalent

• Individual without prior working experience in the biopharmaceutical manufacturing industry may also apply

• Understanding of the application of mammalian cell culture for the production of biopharmaceuticals

• Understanding of cGMP regulations

• Good problem solving and analytical skills

• Good communication and teamwork skills

• Willing to perform rotating 12-hour shift pattern

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.

R74849

Responsibilities

• Conduct technical assessments for new suppliers and periodic assessments for key existing suppliers
• Drive suppliers regularly on improvement plans and foster an environment that facilitates continual improvement and compliance to company requirements
• Review specifications to validate material defects for return to supplier and ensure timely replacement by supplier
• Apply 8D and other applicable quality tools with suppliers to ensure implementation of effective systemic corrective / preventive actions and no recurrence
• Work with supplier and Engineering / Manufacturing to reach common acceptance of path forward for material issues that are not entirely due to supplier fault
• Maintain a supplier database and their performance evaluation / scoring to facilitate supply chain management
• Provide guidance to Incoming quality inspectors on inspection process and methods

Requirements

• Diploma / Degree in Engineering (Mechanical / Electrical / Mechatronics )
• At least 2 years in the area of Supplier Quality
• Experience / knowledge with mechanical parts or PCBA. Preferably both
• Knowledge of problem solving skills and familiar with quality tools such as 8D, Pareto Analysis, 5 Whys, FMEA, quality control plan, etc.
• Good communication skills
• Eager to learn, independent, takes initiatives, and able to work with minimum supervision
• Able to work with diverse cultures

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1765450 Pinky Lim (Lim Lee Phing)

The Quality Control (QC) Technician's primary duty is to ensure that a quality product is produced within a controlled environment. This role is engaged in different testing methodologies, ranging from molecular biology to the latest analytical chemistry techniques. He/She performs annual and quarterly physical inspection and the staging of QC materials and/or production raw materials. He/She will also oversee the necessary documentation, including logbooks, test requests preparation and sample distribution. In addition, he/she will be responsible for managing the inventory levels of the assigned area as well as discarding old samples and hazardous waste from the laboratory and perform housekeeping tasks.

• Responsible for sampling and inspection of raw materials, packing materials, intermediates and finished products
• Product R&D
• Responsible for quality control in the whole process of production
• In charge of regular calibration of equipment
• In charge of product inspection
• Handle return and rejected items

This role is responsible to drive compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Responsibilities:

1. Quality Policies & Procedures:

Determine, implement & promote policies and procedures for Company’s Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others

2. Quality Assessment & Standards:

Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry

3. Compliance & Quality Program Management:

Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management:

Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System:

Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs:

Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits

7. Certification Audits:

Lead and support various certification audits with relevant regulatory agencies and certification providers for the depot.

8. Operations & Customer Audit Programs:

Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison:

Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback:

Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs:

Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems

Requirements :

• Hold local pharmacist license

• Have 3-5 years of relevant experience in pharmaceutical or healthcare industry in a quality related role

• Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

• Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) for Medical Devices and other local certifications in a warehouse and transportation business.

• IATA CEIV will be desired but not necessary.

• Familiar with drugs control and secondary labelling system

• Experience in conducting external and internal audits

• Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Working hours:

Mon to Fri 9am-6pm

Overview:

We are seeking a creative, strategic, analytical and data-driven professional to join the Promotions and Outreach team at the Workplace Safety and Health (WSH)Council. You will plan, execute and manage integrated marketing communications across WSH Council channels, while also supporting the promotion of national and sectoral initiatives such as the WSH Awards and engagement programmes including outreach to migrant workers. This role contributes to raising WSH awareness, promoting good WSH practices and strengthening the WSH culture in Singapore.

Job Responsibilities:

·       Plan and execute integrated marketing communications across WSH Council channels (e-newsletters, social media, website, publications and events)

·       Develop and produce communications materials (digital, print, video, podcasts) in line with branding guidelines

·       Manage e-newsletter operations including content coordination, subscriber database, production and timely publication

·       Support website content planning and updates to ensure accuracy, relevance and user-friendly experience

·       Support production of in-house multimedia content (e.g. event coverage, interviews, podcasts and presentations)

·       Support promotion and execution of national and sectoral initiatives such as WSH Awards and engagement campaigns, including outreach to migrant workers

·       Assist in WSH Awards administration, communications, evaluation coordination, timeline management and award ceremony support

·       Support planning and delivery of sectoral and stakeholder events to drive awareness and participation

·       Work with internal teams, partners and vendors to deliver campaigns and programmes on time, within quality standards and budget

·       Monitor and evaluate communications and programme performance using engagement and participation metrics, and support continuous improvement of outreach effectiveness

Requirements:

·      Tertiary education in Communications, Marketing or related discipline

·      At least 3 years of relevant experience in marketing communications, campaigns, or related fields (fresh graduates with strong portfolios may be considered)

·      Experience in managing multi-channel communications (social media, website, e-newsletters, publications, events)

·      Experience in content creation and campaign execution; exposure to large-scale programmes/events (e.g. awards, national campaigns) is an advantage

·      Proficiency in design and multimedia tools (e.g. Canva, Adobe Creative Suite)

·      Experience using analytics tools to track engagement and optimise campaigns

·      Familiarity with AI-enabled tools (e.g. generative AI for content creation and productivity)

Preferred Skills/ Background:

·      Good written and verbal communication skills

·      Strong stakeholder management, project coordination and organisational skills

·      Ability to manage multiple priorities in a fast-paced environment with strong attention to detail

·      Experience with government, statutory boards, industry associations or agencies

·       Adaptable, collaborative team player with a continuous improvement mindset

Kindly state your expected salary in your application. The position offered will commensurate with the candidate’s experience and suitability. Only shortlisted candidates will be notified.

Please submit your application to our TAL Career Page: https://careers.tal.sg/job/Assistant-Manager-Manager%2C-Marketing-Communications/344-en_GB/

Are you passionate about quality and precision? Join a dynamic manufacturing environment where your attention to detail plays a key role in ensuring products meet the highest standards before reaching production.

What You'll Be Doing

• Conduct inspections and testing of incoming materials, components, and finished products to ensure compliance with specifications and quality requirements.
• Review engineering drawings, specifications, and quality checklists during inspection activities.
• Record inspection findings accurately and update relevant transactions within SAP.
• Perform First Article Inspection (FAI) evaluations and document results accordingly.
• Raise quality notifications for non-conforming materials and products identified during inspections.
• Support quality documentation and administrative activities, including compilation of production and quality records.
• Collaborate with internal teams to uphold quality standards across operations.

What We're Looking For

• Qualification in Engineering, Manufacturing, Technical Studies, or related disciplines.
• Experience in a manufacturing, quality control, inspection, or laboratory environment will be advantageous.
• Familiarity with inspecting electronic, electrical, mechanical, or PCB-related components.
• Comfortable interpreting technical drawings and product specifications.
• Hands-on experience using inspection and measurement equipment such as vernier calipers, micrometers, microscopes, pipettes, smart scopes, or similar tools.
• Knowledge of regulated manufacturing environments and SAP systems is an advantage.
• Meticulous, organized, and committed to maintaining high quality standards.

Please send your application to: leonleong@recruitexpress.com.sg

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Job Description

Responsible for overseeing all aspects of the restaurant operations, by exercising demonstrated knowledge and experience in Food and Beverage management, including but not limited to, developing business, increasing profitability, staffing, budget and forecast

management.

STRATEGIC PLANNING

• Responsible for financial performance of at least 2 brands, including profit & loss and implement appropriate cost control measures
• Manage the brand’s budget and forecasts to meet or exceed management expectations
• Develop and recommend business marketing plan to increase sale
• Plan, direct and coordinate future outlet openings

OPERATIONS MANAGEMENT

• Oversee the daily operations of at least 2 brands
• Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons
• Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards
• Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions
• Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated
• Any other jobs or duties assigned by the General Manager, Operations from time to time.

About the Role

We are seeking an experienced and organized Project Manager to lead cross-functional projects from initiation to delivery. The ideal candidate will be responsible for planning, coordinating, and managing resources to ensure projects are completed on time, within scope, and within budget while meeting business objectives.

Key Responsibilities

• Define project scope, goals, timelines, and deliverables
• Develop and manage detailed project plans and schedules
• Coordinate cross-functional teams including Product, Engineering, Design, QA, and Business stakeholders
• Monitor project progress and proactively manage risks, issues, and dependencies
• Facilitate project meetings, status updates, and stakeholder communications
• Ensure projects are delivered on time, within budget, and aligned with quality standards
• Track project performance using appropriate tools and methodologies
• Manage changes to project scope, schedule, and costs
• Support Agile/Scrum ceremonies where applicable
• Prepare project documentation, reports, and presentations for management
• Drive continuous improvement in project management processes and team collaboration

Required Qualifications

• Bachelor’s degree in Business, Information Technology, Engineering, or related field
• 5+ years of experience in Project Management or related role
• Strong leadership, communication, and organizational skills
• Experience managing cross-functional teams and multiple projects simultaneously
• Familiarity with Agile, Scrum, or Waterfall methodologies
• Proficiency in project management tools such as Jira, Trello, Asana, MS Project, or similar
• Strong problem-solving and decision-making abilities
• Ability to work effectively in a fast-paced environment

Preferred Qualifications

• PMP, PMI-ACP, Scrum Master, or related certification
• Experience managing software development or digital transformation projects
• Understanding of SDLC and product development lifecycle
• Experience working with remote or international teams
• Knowledge of budgeting and resource planning

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

JOB SUMMARY

Supports the successful execution of all operations in hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other duties/tasks as assigned by management.

To lead, manage, and oversee all construction activities on-site, ensuring that the project is executed safely, on schedule, within budget, and in accordance with design specifications, quality standards, and client requirements.

Responsibilities

Business Development & Coordination with the Business Development Department

· Liaise with clients and look for new opportunities, then give feedback to BDD for follow-up.

· An opportunity for other discipline services to clients to explain and brief about value-added service to clients to supply if any.

Proposal preparation and coordination with the proposal team.

· Feedback lesson learnt from previews project to tender team for future cost estimation.

· Leading the project (VO) proposal preparation in the project.

· Tack over the project after award, initial on the project handover from the proposal team.

· Advise and evaluate the cost optimisation to the engineering team if any engineering issues at the site.

· Provide recommendations on the constructability/Engineering optimization.

· Follow up on the material selection and technical.

Client Management & coordination.

· Attending all client meetings regularly.

· Operational problems and minimize delay.

· Coordinate with the client’s team to address any construction and commercial issues at the site.

· Understanding client needs and working closely with the client to address potential issues.

· Attending the daily coordination meeting with inter-discipline leaders for smooth execution of work.

Construction Planning Execution and QS Management.

· Allocate capital and human resources to productivity. Supervise and implement project expenses, other assets and recourse within budget.

· Review and monitor the construction activity schedule including the analysis of costs, progress and other productivity data (3S, 5M)

· Set the project PI before starting the work for major activities, collect the actual data for analysis and adjust the work to achieve a more effective project set PI. Follow up with QS for any variation order (VO) proposal submission until the client approves.

· Assign the DWI to the individual supervisors and ensure that the DWI has been reported every day before closing the daily activities.

· Lead and control the workman to carry out tasks for the E&I - installation works.

· Building a sense of teamwork and commitment by leading in a manner that encourages and values each person’s uniqueness.

· Implement and execute new work methods in E&I-relevant works. Review with IFC quantity & price schedule periodically with the QS team.

• To increase subscription revenue, find new markets, accounts, and market niches.
• Follow up with incoming leads and use outreach to proactively create new opportunities.
• Create and deliver presentations, discussions, and sales proposals.
• Work together with local and international sales teams to coordinate projects and exchange best practices.
• Contribute to reporting and sales insights while keeping correct CRM data.
• Maintain a high level of customer satisfaction and always present the business in a professional manner.
• Find and seize new business possibilities to increase corporate subscriptions.
• Promote and market the whole publication portfolio in all pertinent businesses.
• Sustain and grow ties with current corporate clients, including renewals and upselling.
• Oversee your own pipeline and meet monthly KPIs and sales goals.
• Establish trusting connections with decision-makers and have a thorough grasp of client demands.
• Promote the company's goods as value-driven solutions for businesses and professionals.

Requirements:

• Experience in customer-facing positions, account management, or B2B sales
• A track record of establishing connections and closing agreements
• Strong business acumen and the capacity to spot expansion prospects
• A customer-focused strategy that emphasizes long-term value
• Outstanding communication abilities and the capacity to interact with people at all levels and in many industries
• Knowledge of CRM systems

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Supports the successful execution of all operations in hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other tasks as assigned by management.