Total 15,196 Full-time quality control manager job vacancies

This role is responsible to drive compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Responsibilities:

1. Quality Policies & Procedures:

Determine, implement & promote policies and procedures for Company’s Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others

2. Quality Assessment & Standards:

Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry

3. Compliance & Quality Program Management:

Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management:

Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System:

Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs:

Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits

7. Certification Audits:

Lead and support various certification audits with relevant regulatory agencies and certification providers for the depot.

8. Operations & Customer Audit Programs:

Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison:

Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback:

Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs:

Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems

Requirements :

• Hold local pharmacist license

• Have 3-5 years of relevant experience in pharmaceutical or healthcare industry in a quality related role

• Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

• Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) for Medical Devices and other local certifications in a warehouse and transportation business.

• IATA CEIV will be desired but not necessary.

• Familiar with drugs control and secondary labelling system

• Experience in conducting external and internal audits

• Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Working hours:

Mon to Fri 9am-6pm

• Develop customer proposals, commercial documents, and solution presentations tailored to project needs.
• Build and maintain strong working relationships with strategic customers across utilities, advanced manufacturing facilities, industrial operators, and project partners.
• Coordinate closely with internal specialists to align technical capabilities, service support, and customer expectations.

Requirements:

• Degree in Chemical engineering or equivalent
• At least 3 years of B2B sales experience in industrial or environmental solutions.
• Proactive mindset with a balance of strategic thinking and practical execution.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

About Us

MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

Role Overview

We are looking for a highly analytical, detail-oriented Associate Manager or Manager of Payment and Card Operations, to oversee our day-to-day transaction processing, client ledger management, and card program operations.

In this role, you will be the core custodian of how money moves through our ecosystem—balancing available liquidity, payment rail operating hours, settlement speeds, and costs to ensure seamless user experiences.

Depending on your experience level, you will either step directly into or grow into a people-management role - leading a lean on site and cross border operations team, tasked with handling transaction volumes, maintaining strict SLAs, triaging failed payments, and executing complex multi-layer reconciliations.

Additionally, you will partner closely with Product and Engineering to co-design automated payment routing flows and scalable ledger mechanisms.

Key Responsibilities

1. Payment Operations & Liquidity Management

Daily Execution: Oversee day-to-day deposit and payout processing, ensuring all transactions align with available liquidity, specific payment rail operating hours, settlement speeds, and cost-efficiency.

Client Ledger Management: Own the accuracy and integrity of client ledgers for all deposit and payout actions.

Payment Triage & Exceptions: Act as the primary escalation point for failed payments; proactively collaborate with banking partners and Payment Service Providers (PSPs) to trace, refund, or re-process stuck funds.

Team Leadership & SLAs: Manage and coach the payment operations team, shift schedules, and tracking performance against transaction volumes, processing speed, and strict operational SLAs.

Automation & Innovation: Partner with Product and Engineering teams to co-design and implement automated payment routing flows and system mechanisms.

2. Card Operations & Reconciliation

Ledger Oversight: Manage end-to-end ledger movements covering card top-ups, user expenditures, and specialized card promotion ledgers.

Multi-Layer Reconciliation: Establish and oversee robust daily reconciliation processes: internal ledger matching, as well as internal ledgers vs. card provider ledgers to identify and resolve discrepancies immediately.

Dispute & Chargeback Management: Direct the card dispute workflow, including chargeback filing, tracking, and dispute validation.

Flow Design & Optimization: Collaboratively design optimized card payment flows while managing the team on daily card reconciliation, chargeback processing, and refund execution.

Required Qualifications & Skills

Experience: 3–5+ years of hands-on experience in payment operations, card operations, or financial clearing, with previous experience leading/mentoring junior team members or managing a team.

Ledger & Recon Expertise: Proven experience managing complex financial ledgers (including promotional/incentive ledgers) and running multi-party ledger reconciliations.

Payment Rail Literacy: Deep understanding of various payment rails, including their specific operating windows, clearing times, settlement speeds, and cost structures.

Vendor & Bank Relations: Strong track record of working with PSPs, clearing networks, and banking partners to trace funds and triage system exceptions.

Analytical Capabilities: High proficiency in data analysis (SQL knowledge is heavily preferred) to monitor SLAs, trace transaction anomalies, and optimize routing.

Problem-Solving: Exceptional technical troubleshooting skills with the ability to translate operational friction into automated product/engineering requirements.

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.

As a manager, you will ensure that your diverse portfolio of international and local clients receive the same level of excellent service and client care. You will proactively manage and take responsibility for the compliance aspects of your client companies and provide a full range of company secretarial services. In addition, you will train, supervise, guide and coach your team-mates to provide exceptional services.

Requirements:

• Minimum 8-12 years of relevant corporate secretarial managerial experience
• Must be CSIS / ICSA qualified.
• Experience working with a diverse portfolio of private and listed companies across various industries.
• Adept at handling multiple projects independently with excellent planning skills
• Adopt a positive leadership approach towards empowering and coaching team members.
• Strong communicator with stellar people management skills.
• Keen passion for change and continuous improvement.

Please visit our website at www.drewnapier.com for other available vacancies.

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).

·       Is familiar with the Health, Safety, Environmental Protection and Quality Policy and understands the responsibilities under the Environmental Management System (EMS). In keeping with this and other compliance policies, they understand their duty to report any environmental noncompliance and/or concern to their manager or members of the senior management team (including the highest level of management) either directly or through the open reporting system as per Management System guidelines. 

·       Track and interpret relevant environmental regulations, communicates information to vessels, shore staff and New Build department to ensure compliance with environmental legislations. 

·       Build relationships and consult with regulatory bodies, such as US Coast Guard, etc,

·       Participate in environmental industry associations and committees. 

·       Provide guidance, information, and training on regulatory matters to other departments and sea staff

·       Maintain the legislation register on all upcoming regulatory requirements and looks at trends for the future. 

·       Work with internal stakeholders to position the company for future requirements

·       Drive the implementation of environmental policies and practices onboard and ashore. 

·       Update relevant documents and plans to ensure the most current regulations.

·       Issuing of annual certificates to vessels at completion of monitoring period 

·       Manage the development and employment of systems to ensure compliance, record-keeping, and preparation for: 

o   ISM code certification 

o   ISO standards systems compliance and future certification 

o   Regulatory codes, international regulations 

o   USCG and other relevant national and flag state authority requirements 

o   Documentation, tracking, statistics, and reporting 

·       Perform other duties as required.

·       Liaise with external stakeholders, such as flag states, port authorities, and classification societies, to ensure compliance requirements are met.

·       Maintain positive relationships with regulatory agencies and industry associations to stay informed about changes in regulations and industry standards.

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues.
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
• Create detailed system diagrams using AutoCAD software.
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
• Maintain the support & maintenance contract renewal.
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
• Thoroughly follow up on all open technical issues until the problems are fully resolved.
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.

Requirements

• Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control or CCTV is a must.
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure.
• Strong analytical skill and problem-solving ability.
• Strong self-learning ability, work independently.
• Customer-orientation.
• Excellent communication and interpersonal skills.
• Required to stand-by for night jobs (Rotational basis)

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

As part of the Customer Experience & Services, Digital Services Planning Team, you play a crucial role in enhancing the customer journey and digital services offered by TADM. This position requires good understanding of digital tools and communication channels, user experience optimisation, developing communications strategies to reduce barriers of customers using our eServices, and collaboration with cross-functional teams to ensure a seamless and user-centric experience for individuals seeking employment dispute resolution services at TADM.

Our key digital touchpoints include our 1) website and 2) integrated system that covers the end-to-end dispute resolution journey from i) chatbot to ii) claim filing and iii) e-Negotiation and/or e-Mediation.

System Management: Maintain and enhance our integrated system. This includes the iterative process of review, refinement and update of existing infrastructure and databases as well as design, testing and implementation of new developments.

Performance Monitoring: Report monthly customer satisfaction ratings and feedback. Monitor key performance indicators (KPIs) related to the customer journey and digital services, making data-driven adjustments to meet performance goals.

Data Analysis and Insights: Utilise data analytics tools to observe trends and gather insights on user behaviour preferences, identifying pain points and opportunities for improvement. Translate data findings into actionable improvements to enhance the customer experience and optimise digital service delivery to deliver exceptional customer experience.

Digital Customer Journey Development and Migration: Contribute to the development and execution of the organisation’s digital strategy, aligning it with customer experience goals and organisational standards.

Job Requirements

• Tertiary education in Business, Information Technology or a related field is an advantage.
• Proficiency or experience in digital service planning, user experience, or customer journey analysis is preferred.
• Familiarity with government service standards and employment dispute resolution processes is preferred.
• Strong analytical skills and proficiency in data analytics tools.
• Strong problem-solving capability with the ability to grasp business issues and technical problems; and provide sound and logical solutions.
• Must possess a customer-centric mindset and able to multitask and work under pressure.
• Independent and strong team player with excellent communication and collaboration skills.

Please submit your application at our Career portal - https://careers.tal.sg/job/Manager-Assistant-Manager%2C-Digital-Services-Planning/341-en_GB/

Project Planning & Execution

• Define and support the achievement of project success criteria including time, cost, quality, and performance.
• Develop and maintain detailed project plans and schedules.
• Monitor project finances and ensure alignment with budgetary targets with the project quantity surveyor team.
• Manage change control processes and ensure proper documentation.
• Team Leadership & Coordination
• Lead and facilitate cross-functional project teams.
• Ensure effective communication and collaboration across all stakeholders.
• Manage the flow of project information through meetings and written communications.

Governance & Reporting

• Maintain effective project governance, processes, and systems.
• Prepare formal project progress reports and other documentation.
• Ensure compliance with quality, safety, health, and environmental standards.
• Client & Stakeholder Engagement
• Act as a key point of contact for clients and consultants throughout all project stages.
• Identify opportunities to develop new business with existing clients and escalate to senior management.
• Ensure key learnings and project data are captured in internal knowledge systems.

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big - Be visionary, strategic, and open to innovation

Build great things - Work in service of our users, always improving and pushing higher

Operate like an owner - Take responsibility with bold decision-making and bias for action

Win like a sports team - Be trusting and collaborative while empowering others

Learn and grow fast - Never stop learning and iterate fast

Share our passion - Share ideas and practice enthusiasm and joy 

Be user obsessed - Empathetic, inquisitive, practical

About the role:

At Goodnotes, we're on a mission to create the best medium for human and AI collaboration. You will join a talented, distributed Growth Marketing team across Europe and Asia, looking after ASO, Performance Marketing, and CRM. You will work alongside other marketers, designers, and the wider Goodnotes team to acquire new users.

As our User Acquisition Manager, you will own the execution of our paid acquisition program across global markets — managing campaigns, measurement infrastructure, and experimentation. This role sits within a structured capital allocation framework - you’re expected to understand and contribute to market-level unit economics (payback windows, LTV/CAC, ROAS by market) that determines where we invest, not just how individual campaigns perform. You’ll work closely with Data Science, Product, and the broader Marketing team.

This role will initially be offered as a 1 year fixed-term contract

This is the role for you, if you’re excited to work on the things listed below:

• Plan, launch, and optimize paid campaigns across Google Ads, Apple Ads, Meta Ads, and other platforms — driving efficient user growth across global markets
• Own market-level unit economics reporting — tracking 1Y ROAS, payback period, and LTV/CAC — and translate insights into concrete optimization decisions
• Manage our MMP setup (Appsflyer or equivalent) and partner with Data Science on attribution models, including SKAdNetwork and multi-touch attribution
• Design and run incrementality measurement via geo holdout tests with Data Science
• Manage budgets within defined guardrails, reallocating capital across markets based on performance thresholds and pausing investment where markets fall below hurdle rates
• Drive a structured experimentation pipeline across ad platforms, from hypothesis through to verdict and next action

The skills you will need to be successful in the above:

• 4+ years of hands-on experience in user acquisition, with proven success scaling paid programs across global markets
• Hands-on expertise in Google Ads, Apple Ads, Meta Ads and other platforms (eg. TikTok, Snapchat)
• SaaS or app-based experience is a plus but not required
• Strong analytical skills, including experience working with attribution models, MMP platforms (Appsflyer preferred), and incrementality measurement
• Experience operating within a capital allocation framework — understanding market-level unit economics, not just campaign-level KPIs
• Excellent communication skills, with the ability to translate data into decisions for cross-functional stakeholders

Interview process:

• An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• Role-specific interview to discuss your skillset further in detail and to complete a live assessment
• Hiring Manager interview: A call with your hiring manager — the person you'll work with day to day. You'll discuss how the role operates, how they'll support your development, and what success looks like during this engagement.
• Panel interview – A meet the team call with 2 or 3 GoodPeople you’d be working closely with at Goodnotes

What’s in it for you:

• Customized Growth & Wellness Budgets: We provide dedicated stipends for the things that keep you at your best, including noise-canceling headphones for deep focus, professional training, personal development, and health and wellness activities.
• Global Connectivity: While we embrace flexible work, we love seeing each other. We provide sponsored visits to our beautiful office locations to foster face-to-face collaboration.
• Company-Wide Offsites: Once a year, we gather the entire global team in person to celebrate our wins, align on our vision, and build lasting connections.
• Comprehensive Health Coverage: Your well-being is our priority. We offer premium medical insurance for you and your dependents to ensure peace of mind for your whole family.

Aeqon is an enabler for the ICT (Information and Communication Technology) and Security industry in Southeast Asia, with 4 primary business verticals. It encompasses a myriad of products, technologies and professional services. 

We principally focus on the delivery of high quality wired-line and wireless cable products, as well as building data centre infrastructure, and providing innovative and resilient homeland security solutions. Aeqon also operate a Neutral Host business - building high-availability advanced digital infrastructure solution to meet telco companies' wireless coverage and capacity needs. 

Aeqon strives to overcome challenges and evolve to build next-generation technologies. 

To view our comprehensive offerings, do visit our website at https://www.aeqon.com.sg/

The Role

The incumbent is responsible for achieving sales targets and margins, be involved from initiation to completion of sales cycles; with particular focus on maintenance sales, the incumbent will ensure high level of client engagement and identify development potential in existing accounts. Good customer management, strong communication skills and being willing to work in a team are key to the success of this role.

Responsibilities:

• Achieve sales targets and margins by generating recurring maintenance / variation orders through both existing and ongoing projects. The sales leads may come from referrals or tendering platforms such as Gebiz and Sesami. Preparation of sales presentations and provision of all sales related reports.
• Sales closure through new projects by providing sound technical solutions and advice to clients upon review of tender documents. Incumbent will be required to work closely with vendors and internal pre-sales team on this aspect of the role.
• Involved in sales initiation to completion by following up on business opportunities via email/ sales presentations, qualifying potential, provision of relevant quotes to clients promptly and follow through of sales cycle to ensure smooth completion.
• Increase client engagement by following up proactively on enquiries, identifying clients’ needs, working closely with pre-sales consultants to build long term relationships with clients and maintain continuous businesses with existing and new clients.
• Maintain high customer satisfaction by striving for excellent customer service in terms of technical and sales aspects, resolving issues arising from technical issues, logistics issues such as shipment delays to facilitate smooth transactions of clients’ requirements.
• Identify development potential in accounts by studying the current business and project needs, be constantly updated on products entering the market and participating or self-initiate marketing events or promotions & par.

Requirements:
Essential:

• Diploma in any discipline or its equivalent
• 5 working years minimum with sales related background
• Ability to continuously develop prospects, leads, and new sales opportunities
• Strong interpersonal, customer management and communication skills
• A good team player with the ability to multi-task
• Outspoken and people-orientated
• Driven, self-motivated and ability to work independently
• Proficient in Microsoft Office (Word, Excel and PowerPoint)

Preferred:

• Experience / knowledge in security systems or related industry will be an added advantage
• Preferably possess own vehicle

Job Summary

The Business Development Manager leads the company’s growth strategy by securing new business, developing partnerships, expanding market presence, and managing key client relationships to drive revenue and achieve long-term objectives.

Responsibilities

• Develop and implement business development strategies aligned with company growth objectives to drive revenue and market expansion
• Analyze market trends, competitor activities, and industry developments to identify new business opportunities and mitigate risks
• Formulate annual business plans, sales forecasts, and revenue targets to guide strategic decision-making
• Advise senior management on market expansion opportunities and strategic investments based on data-driven insights
• Acquire new corporate clients and expand existing accounts through targeted business development initiatives
• Identify and develop new business channels, strategic partnerships, and commercial opportunities to enhance market presence
• Negotiate high-value contracts, commercial agreements, and service partnerships to secure profitable deals
• Establish pricing strategies and service offerings to improve profitability and competitiveness in the market
• Build and maintain strong relationships with key decision-makers, stakeholders, and strategic clients to ensure long-term retention
• Conduct regular business reviews with major clients to identify opportunities for service enhancement and account growth
• Resolve complex commercial issues by negotiating mutually beneficial solutions that maintain client satisfaction
• Lead, supervise, and mentor business development executives, sales personnel, and account management staff to improve team performance
• Set performance objectives, monitor productivity, and conduct evaluations to foster a high-performance culture focused on growth and client service excellence
• Review and approve business proposals, tenders, quotations, and contractual agreements ensuring compliance with company policies and regulations
• Assess financial viability and profitability of business opportunities before approval to minimize risk
• Manage contract renewals and strategic account negotiations to sustain business continuity
• Collaborate with recruitment, operations, finance, and HR departments to ensure service delivery aligns with client requirements and contractual commitments
• Coordinate manpower planning and resource allocation to support business expansion initiatives
• Ensure business activities comply with Singapore laws, MOM regulations, employment standards, and company policies
• Monitor contractual obligations and business risks, maintaining proper documentation and reporting for management review
• Represent the company in commercial negotiations and business meetings within authorized limits
• Recommend and approve business development initiatives and pricing structures within approved budgets

Required competencies and certifications

• Proven track record in generating revenue growth and securing major corporate accounts
• Experience managing teams and overseeing commercial operations
• Strong understanding of business strategy, contract negotiation, and client relationship management

Preferred competencies and qualifications

• Bachelor’s Degree in Business Administration, Marketing, Management, Human Resources, or related discipline
• Minimum 5 years of relevant experience in business development, sales management, account management, or corporate partnerships
• Experience in the recruitment, staffing, employment agency, or manpower industry

Wealth Management Consultant(Investment)

BENEFITS

• Competitive compensation package(Monthly allowance + Commission + Incentives + Quarterly Bonus + Year End Bonus)
• Various incentive trips
• Build a growing stream of recurring income
• Professional development and Mentorship to break barriers

ROLE

Become a part of our team and start a fulfilling career where you'll make a real difference in the lives of your clients. We are dedicated to delivering exceptional financial guidance and services, empowering our clients to reach their financial goals and ensure a secured future.

If you love making a positive impact and enjoy working in a client-focused environment, this is the opportunity for you.

RESPONSIBILITIES

1. Client acquisition through various prospecting strategies.

2. Review prospective/existing client portfolio.

3. Propose solutions and planning for client investment and insurance needs.

4. Client management and retention.

5. Attend and respond to customer queries professionally.

6. Service and review financial portfolios in maintaining a long-term customer relationship.

REQUIREMENTS

· Diploma or Degree from a recognized institution in any field

· Passionate to make a difference

· Adventurous, driven with entrepreneurial spirit; creative problem solver with an open mind

· Outspoken with excellent communication & interpersonal skills

· Equally motivated by working independently as well as collaborating in a team

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

Kelvin (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

1.     Project planning and coordination, coordinate with architects, engineers, subcontractors, suppliers and clients

2.     Execution and monitoring of site progress against schedule and provide regular updates to stakeholders

3.     Attend to any resident feedback regarding the project matters

4.     Preparation monthly progress report update and attend monthly progress meetings with consultants and clients

5.     Ensure compliance with local building codes, regulations, and environmental requirements, enforce health and safety procedures and protocols.

6.     Other ah-hoc duties as assigned

Job Responsibilities:

1.   Operational Oversight & Execution

·     Oversee and support Facilities Manager on daily facilities operations across multiple client sites.

·     Manage facilities, predictive, and corrective maintenance programs for M&E, HVAC, electrical, plumbing, and building services.

·     Ensure service levels and KPIs are met, with prompt escalation and resolution of technical issues.

·     Oversee incident management, emergency response, and business continuity planning.

·     Monitor site inspections, audits, and contractor performance for compliance and quality.

·     Conduct fire drill and table-top exercise annually

2.   Client Relationship Management

·     Build and maintain strong, trusted partnerships with key client stakeholders.

·     Address escalations, resolve disputes, and ensure a high level of client satisfaction.

·     Proactively propose value-added FM solutions and continuous improvements.

3.   Contract & Service Delivery

·     Translate client FM requirements into deliverable service solutions.

·     Monitor KPIs, SLAs, penalties/service credits, and ensure contractual obligations are fulfilled.

·     Prepare reports, dashboards, and performance reviews for clients and senior management.

4.   Business & Account Development

·     Identify opportunities for contract renewals, upselling, and cross-selling FM services.

·     Work with senior management to design and implement account growth strategies.

·     Expand scope of services (e.g., sustainability, energy management, asset lifecycle).

5.   Business Development & Tender Support

·     Provide technical input to tender submissions, bids, and sales presentations.

·     Participate in site show round with prospective clients.

·     Collaborate with sales teams to improve tender win rates.

6.   Financial & Budgetary Control

·     Prepare and manage budgets for assigned projects.

·     Monitor financial performance, analyse cost variances, and ensure profitability targets are achieved.

7.   Compliance & Statutory Requirements

·     Ensure client sites comply with statutory and regulatory requirements (fire safety, WSH, MOM, environmental).

·     Lead audits, inspections, and ensure timely reporting.

8.   Vendor & Team Management

·     Manage vendor selection, contract negotiations, and SLA performance reviews.

·     Lead, mentor, and develop site teams (engineers, supervisors, technicians).

·     Promote training, succession planning, and continuous improvement.

Job Requirements:
- Strong balance of operational excellence and business acumen.

- Proven client engagement, negotiation, and presentation skills.

- Leadership ability with experience managing large, multi-site FM teams.

- High level of initiative, problem-solving, and crisis management.

- Bachelor’s degree in Engineering, Facilities Management, Building Services, or related field.

- Minimum 3 years of experience in facilities management.

- Strong track record in contract management, client servicing, and account growth.

- Experience in tender support, solution design, and commercial development within an FM contractor environment.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.

What you’ll do

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
  
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
  
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
  
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
  
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
  
• Maintain oversight of operational vendor performance related to risk.
  
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
  
• Define and manage core metrics, SLAs, and performance of the organization.
  
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
  
• Ensure risk management efforts do not compromise the user experience. 
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
  
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.
  
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
  
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.
  
• Passion for delivering a user-centric experience while effectively managing risk.
  

Preferred qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
  
• Strong proficiency sourcing and analyzing data using SQL.
  
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
  
• Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.