Role Overview
We’re looking for a highly analytical and performance-driven L3 Application Support Engineer with deep expertise in SRE, DevOps, and enterprise infrastructure. The role focuses on ensuring high availability for critical banking/corporate systems, driving automation, and leading complex incident resolution with minimal business impact.
Key Responsibilities
System Reliability & Incident Management
Provide L3 application support for 24/7 production environments with strict SLA adherence
Rapid triage, root cause analysis, and resolution of high-severity incidents for banking/corporate apps
Lead DR drills, post-mortems, and implement resilience improvements
Proactive health checks, patching, and performance monitoring to prevent outages
Manage CI/CD pipelines using Jenkins/GitLab, Bitbucket, and Azure Automation Runbooks
Implement Infrastructure as Code and automated deployments across Dev, UAT, Prod
Build scripts in PowerShell, Bash, Python, KQL, T-SQL to reduce manual toil and streamline operations
Track EOS/EOL components and drive technical upgrades for compliance
Platform & Database Administration Administer Azure SQL PaaS/IaaS, PostgreSQL, MongoDB, Redis, Elasticsearch, MariaDB
Manage Windows Server, RHEL8/9, OpenShift, and AWS S3 workloads
Configure monitoring and dashboards using Azure Log Analytics, ELK Stack, Grafana, OAPM
Security & Collaboration Remediate vulnerabilities using Microsoft Defender for Cloud/SQL and ensure compliance
Partner with Dev, Security, Compliance, and Vendor teams for long-term fixes
Own change/release management and maintain environment consistency
Create runbooks, SOPs, and knowledge transfer docs for L1/L2 teams
Required Skills & Qualifications
Cloud & Infrastructure: Azure Portal, Azure SQL, Logic Apps, VM Mgmt, RHEL8/9, OpenShift, AWS S3
Databases: SQL Server 2005-2019, MongoDB, Redis, Elasticsearch, PostgreSQL, MariaDB
DevOps/Tools: Jenkins/GitLab CI/CD, Bitbucket, Jira, Confluence, ELK, Grafana
Automation: PowerShell, Bash, KQL, T-SQL, Power Automate, Power Apps, Power BI
Security: Azure AD, Active Directory, SCOM, LDAP, Defender for CloudCertifications Preferred
Microsoft Certified: Azure Database Administrator Associate
Microsoft Certified: Azure Fundamentals
ITIL® v3 Foundation