Total 15,393 Full-time it manager job vacancies

First incorporated in 2003, A-Speed Infotech has grown from a small team to a reputable and reliable network systems integration service provider. Working closely with several leading-edge manufacturers and product vendors over the years, we’ve developed key relationships that have made us a Master System Integrator for leading ICT and Industrial Integration products.

Responsibilities

• Joining of Domain/Data migration
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Responding in a timely manner to service issues and requests
• Setting up accounts for new users
• Perform software upgrades/patches on systems
• Service Report/Billing Report/Onsite scheduling arrangement
• Lead and coordinate onsite deployment activities, including task assignment, supervision of junior technicians, and ensuring projects are completed within the agreed timeline and service standards.
• Perform root cause analysis and provide recommendations for recurring technical issues, identifying opportunities to improve IT processes, standard operating procedures (SOPs), and end-user experience.
• Any other ad-hoc duties as assigned by the Company

Qualifications

• Open to candidates with Degree qualifications from IT related discipline
• Minimum 3 years experience
• Excellent interpersonal and soft skills for effective engagement and communication with staff and customers
• Positive attitude, thrives on exciting challenges of being a change agent

MNC Environment

Competitive Remuneration Package

Permanent role (AWS Guaranteed + Variable Bonus)

Position Summary

·       We are seeking an experienced IT Engineer to support and enhance the organization's technology landscape across both on-premises and cloud environments. This role serves as a key point of contact for end-users and stakeholders, ensuring the reliability, security, and continuous improvement of IT infrastructure and business systems.

·       The successful candidate will be involved in infrastructure operations, cloud initiatives, end-user support, technology deployment projects, and digital transformation activities. This position offers exposure to a diverse technology environment encompassing enterprise infrastructure, cloud services, networking, cybersecurity, and remote operations.

Key Responsibilities

·      Manage day-to-day IT infrastructure operations, service requests, and incident resolution.

·      Provide technical support and troubleshooting for end users across hardware, software, and cloud platforms.

·      Evaluate, recommend, and implement technology solutions to improve operational efficiency and business performance.

·      Participate in infrastructure modernization, cloud migration, and digital transformation projects.

·      Support network, server, endpoint, and cloud environments to ensure high availability and performance.

·      Collaborate with internal stakeholders and external vendors to deliver technology initiatives.

·      Maintain IT documentation, procedures, asset records, and technical standards.

·      Ensure solutions comply with organizational security, governance, and compliance requirements.

·      Support remote sites and operational locations where required.

·      Perform other duties and projects as assigned.

Qualifications & Experience

·       Minimum 5 years of experience in IT infrastructure, systems administration, or enterprise support environments.

·       Proven experience managing hybrid IT environments consisting of both on-premises and cloud technologies.

·       Strong knowledge of Microsoft platforms and cloud services.

·       Hands-on experience delivering Microsoft 365 and cloud-related projects.

·       Experience supporting distributed or remote operational environments will be advantageous.

·       Exposure to infrastructure refresh, migration, or modernization projects is preferred.

·       Experience within logistics, transportation, energy, industrial, engineering, or trading environments would be advantageous.

Job ID: JOB-00569

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 69509747   

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Job purpose

To monitor and maintain the networks, application software and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs.

Duties and responsibilities

Providing first-level helpdesk and end-user support.

·               Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.

·               Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.

·               Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

·               Repairing equipment and replacing parts as required.

·               Managing backup jobs.

·               Providing support, including procedural documentation and relevant reports

·               Supporting the roll-out of new software and hardware.

·               Maintaining records of software licenses.

·               Managing IT Assets, inventory and other IT supplies.

·               Source and co-ordinate with vendors for procurement, maintenance and support issues.

·               Testing and evaluating new technology.

Requirements

·               Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.

·               Required technical troubleshooting skills for Windows 10, 11.

·               Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.

·               Support for handheld smartphones and tablets.

·               Monitor and ensures compliance with company’s IT Security policies.

·               Patch management.

·               Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.

·               Willingness to take ownership of task and express interests in learning new technologies and systems.

·               Basic knowledge of cybersecurity will be an added advantage.

·               Knowledge in use of AI tools would be an advantage.

·               Fresh graduates are welcomed to apply

Working conditions

·       5.25-day work week

Annually renewable, till end May 2028

Responsibility / What you will be working on

- Understand Client’s business processes and work with users to design and develop an end-to-end solution

- Provide advice and assistance to business users in the effective use of application system and information technology

- Manage the development of the application system and ensure the project is implemented within budget and according to schedule

- Design solutions that are of quality and functional to ensure a good user experience

- Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment

- Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture

- Produce technical documentation for application systems.

Experience and skills required / What we are looking for

- Experience/knowledge in the various technologies supporting CI/CD such as BitBucket

- Experience/Knowledge in Java, Javascript, SQL, Angular, Elastic DSL

- Great Attitude to bring the best out our team, driven and motivated

- Team Player; we work together as a team - Autonomous & Take ownership

- Have a keen interest in IT / programming / system designs

- Good understanding of SDLC

- Experience in application development using the following technologies and programming languages such as web, object-oriented programming, SQL, Java, JavaScript, etc

Support Application Risk and Control function for Information and Technology Cyber Risk Management operations.

Skillsets (Must Have)

• Possess a degree in Computer Science/Information Technology or related fields.
• 3 to 7 years of experience in IT cyber security risk management, implementation and governance.
• Proficient with professional industry knowledge and experience in Information, Technology Risk, Cyber Security risk management, and frameworks (e.g. NIST, COBIT, ITIL etc.).
• Experience in performing IT risk assessments, vendor risk assessments, audit and operational risk issues management, and recommending appropriate remediations for in-house developed applications, commercial off the shelf products and Cloud services/platforms.
• Experience in conducting regular awareness trainings for staff on cyber, information and technology risks (including policies, standards and relevant topics), periodically publishing security awareness articles and email phishing simulation campaigns etc.
• Strong influential, problem solving, analytical and interpersonal skills.
• Excellent written and communication skills.

Skillsets (Good to Have)

• Preferably with IT security certification (e.g. CISSP, CISM, CCSK, CGEIT).

•Maintain and continuously update the integrated regional deployment plan, covering all phases including preparation, build, testing, business readiness, cutover, go-live, and hypercare.

•Ensure adherence to programme governance frameworks, standards, and cadences defined by the PMO

•Own the creation, tracking, and management of detailed workstream plans, ensuring alignment with overall programme timelines and objectives.

•Translate global programme milestones, standards, and decisions into a practical and executable regional (Asia/Europe – adjust as needed) deployment plan.

•Coordinate cross-functional regional workstreams, ensuring alignment across business units, functions, IT, change management, data, training, and external implementation partners.

•Lead regional governance activities, including status reporting, RAID (Risks, Assumptions, Issues, Dependencies) management, decision tracking, and escalation management.

•Monitor and manage interdependencies between local business unit activities and global programme deliverables, proactively escalating risks and conflicts to the project lead.

•Track overall deployment progress, including critical path milestones, resource requirements, and readiness criteria; take corrective actions where delivery is off track.

•Ensure readiness for key deployment milestones such as integration testing, User Acceptance Testing (UAT), mock cutovers, go-live, and stabilization phases.

•Support tracking and control of budget, resource allocation, scope, and agreed change controls to ensure disciplined programme delivery.

•Develop and prepare high-quality materials for steering committee meetings and senior stakeholder updates, highlighting risks, readiness, and key trade-offs.

•Drive a strong focus on delivery quality, business continuity, and a smooth transition into Business-as-Usual (BAU) support.

•Stay connected with wider and external programmes (Asia and industry trends), proactively identifying emerging risks and anticipating unmet needs to enable early mitigation.

•Foster a culture of accountability, discipline, and rigour, ensuring adherence to timelines, milestones, and delivery commitments.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

KEY RESPONSIBILITIES

1.      IT Operations &Application Management

·       Lead and manage the overall operations of the IT Department.

·       Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.

·       Ensure critical business systems remain available, stable, and secure.

·       Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.

·       Perform monthly SPSI data downloads and system closing activities.

·       Troubleshoot application issues and provide first-level support; escalate unresolved issues to HQ IT teams or vendors when necessary.

·       Manage software licensing, user access controls, and application role administration.

2.      Programming & System Development

·       Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.

·       Support system integrations between SAP and other enterprise applications.

·       Design and develop reports, dashboards, data extraction tools, and workflow automations.

·       Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.

·       Participate in software testing, deployment, and version upgrades.

·       Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.

3.      Infrastructure, Network & Security Management

·       Oversee company LAN/WAN infrastructure, network performance, and connectivity.

·       Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.

·       Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.

·       Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti-virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts

·       Ensure IT assets, hardware, software, and licenses are properly managed and controlled.

4.      Cybersecurity, Risk & Compliance

·       Promote secure and responsible use of information assets across the organization.

·       Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls

·       Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes

·       Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.

·       Coordinate security assessments, vulnerability remediation, and risk mitigation activities.

5.      Project Management& Continuous Improvement

·       Plan, manage, and deliver IT projects from initiation through implementation.

·       Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.

·       Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.

·       Prepare project proposals, business cases, budgets, and implementation plans.

·       Drive continuous improvement initiatives and digital transformation projects.

6.      Vendor & Stakeholder Management

·       Serve as the primary liaison between local users, HQ IT teams, and external vendors.

·       Coordinate hardware maintenance, software support agreements, and managed service providers.

·       Manage vendor performance, contracts, renewals, quotations, and service delivery.

·       Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.

7.      Budget & Asset Management

·       Prepare and manage annual IT budgets.

·       Monitor IT expenditures and ensure cost-effective utilization of resources.

·       Coordinate with Finance teams on budgeting, forecasting, and procurement activities.

·       Manage IT inventory, software subscriptions, and asset lifecycle planning.

8.      User Support &Shared Services

·       Provide IT shared services and technical support to internal users.

·       Act as backup IT Administrator when required.

·       Lead helpdesk activities and ensure timely resolution of user issues.

·       Conduct user training and promote technology adoption across the organization.

REQUIREMENTS

·       Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related discipline.

·       Minimum 5 - 8years of IT management experience.

·       Proven experience managing infrastructure, cybersecurity, vendors, and IT projects.

·       Experience supporting enterprise applications and business intelligence systems.

·       Sound knowledge of SAP, Microsoft 365 Administration, Windows Server and Network Administration, Cybersecurity and IT Governance, Database Management and Reporting Tools, Cloud Services and Remote Connectivity.

·       Programming or scripting experience in one or more – SQL; Python; JavaScript; PowerShell; VB.NET/C#; and API Integration Technologies.

·       Experience in system integration, workflow automation, and business process optimization.

·       Strong leadership and stakeholder management capabilities.

·       Excellent analytical and problem-solving skills.

·       Effective communication and project management skills.

·       Ability to work independently while collaborating with regional and global teams.

·       Strong customer-service orientation and commitment to operational excellence.

Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

·      Position applying for

·      Current remuneration

·      Expected remuneration

·      Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :           R25158800

We regret that only shortlisted candidates will be notified.

We are seeking a proactive IT Administrator (3–4 years experience) to manage the digital infrastructure and security for our corporate office and 6 clinical sites. You will lead our Google Workspace strategy, enforce "Zero Trust" security, ensure strict PDPA compliance, and drive operational efficiency by implementing AI-powered workflows.

Key Responsibilities

1. Google Workspace, Identity & Security

• Admin & Governance: Manage OUs, Groups, and Role-Based Access Control (RBAC).

• Security Hardening: Implement MFA, Context-Aware Access, and MDM policies to secure clinical data on all company mobile devices and workstations.

• Security Operations: Lead the implementation of CIS Controls and Zero Trust architecture. Monitor security logs and alerts (SIEM) to identify threats.

2. Lifecycle & PDPA Compliance

• Provisioning: Manage end-to-end employee onboarding/offboarding for IT assets and application credentials.

• Data Protection: Act as a key technical liaison for PDPA compliance, ensuring "Reasonable Security" for patient data, managing data retention schedules, and maintaining an accurate Data Inventory Map.

• Auditing: Conduct regular access reviews and support the Data Protection Officer (DPO) in annual compliance audits.

3. AI Workflow Automation (Business Support)

• Internal Efficiency: Identify manual tasks across clinical and corporate sites and automate them using Google tools (e.g., using Google Forms + AppSheet for patient feedback or stock intake).

• Generative AI: Promote the use of Gemini to assist staff with content drafting, data summarization, and reporting.

• Knowledge Management: Implement NotebookLM to create "grounded" internal knowledge bases (e.g., clinical SOPs, HR policies) for instant staff queries, ensuring AI responses are based only on verified internal data.

4. Network & Infrastructure

• Multi-Site Connectivity: Manage ISP vendors and troubleshoot internet/SD-WAN issues across 7 locations.

• Clinic WiFi: Maintain secure, high-performance WiFi (VLAN-separated) to ensure clinical systems and guest networks remain isolated.

Requirements & Qualifications

• Experience: 3–4 years in IT/Systems Administration. Experience in healthcare or retail SMEs is a major plus.

• PDPA Proficiency: Solid understanding of the Singapore Personal Data Protection Act. Holding a Practitioner Certificate in Personal Data Protection (WSQ) or Fundamentals of PDPA is highly preferred.

• Technical Stack: Advanced knowledge of Google Workspace Admin Console, Google Cloud Identity, and MDM solutions.

• AI Literacy: Hands-on experience (or a strong interest) in utilizing Generative AI (Gemini, NotebookLM) and low-code tools (AppSheet/Apps Script) for business process improvement.

• Networking: Experience managing multi-site WiFi environments (e.g., Ubiquiti, Aruba, or Meraki).

Why Join Us?

You won't just be "keeping the lights on." You will be the architect of a secure, AI-enhanced clinical environment, helping us lead the way in modern healthcare operations in Singapore.

• Build and expand the partner network by developing new relationships while strengthening existing ones in Singapore.
• Oversee and grow a portfolio of partners to achieve sustainable revenue and margin growth.
• Position the company as a trusted cybersecurity advisor by educating partners on solutions and value propositions.
• Uncover new opportunities for collaboration across client subsidiaries and business units.

Requirements:

• Diploma in Business, Information Technology, or related field.
• At least 2 years of experience in in B2B sales, IT channel management, or account management.
• Proven track record in solution sales, preferably in cybersecurity or distributor environment.
• Strong relationship management, communication, and presentation skills, with the ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are seeking a proactive IT Administrator to manage the digital infrastructure and security for our corporate office and 6 clinical sites. You will lead our Google Workspace strategy, enforce "Zero Trust" security, ensure strict PDPA compliance, and drive operational efficiency by implementing AI-powered workflows.

Key Responsibilities

1. Google Workspace, Identity & Security

• Admin & Governance: Manage OUs, Groups, and Role-Based Access Control (RBAC).
• Security Hardening: Implement MFA, Context-Aware Access, and MDM policies to secure clinical data on all company mobile devices and workstations.
• Security Operations: Lead the implementation of CIS Controls and Zero Trust architecture. Monitor security logs and alerts (SIEM) to identify threats.

2. Lifecycle & PDPA Compliance

• Provisioning: Manage end-to-end employee onboarding/offboarding for IT assets and application credentials.
• Data Protection: Act as a key technical liaison for PDPA compliance, ensuring "Reasonable Security" for patient data, managing data retention schedules, and maintaining an accurate Data Inventory Map.
• Auditing: Conduct regular access reviews and support the Data Protection Officer (DPO) in annual compliance audits.

3. AI Workflow Automation (Business Support)

• Internal Efficiency: Identify manual tasks across clinical and corporate sites and automate them using Google tools (e.g., using Google Forms + AppSheet for patient feedback or stock intake).
• Generative AI: Promote the use of Gemini to assist staff with content drafting, data summarization, and reporting.
• Knowledge Management: Implement NotebookLM to create "grounded" internal knowledge bases (e.g., clinical SOPs, HR policies) for instant staff queries, ensuring AI responses are based only on verified internal data.

4. Network & Infrastructure

• Multi-Site Connectivity: Manage ISP vendors and troubleshoot internet/SD-WAN issues across 7 locations.
• Clinic WiFi: Maintain secure, high-performance WiFi (VLAN-separated) to ensure clinical systems and guest networks remain isolated.

Job Requirements

• Experience: 3–4 years in IT/Systems Administration. Experience in healthcare or retail SMEs is a major plus.

• PDPA Proficiency: Solid understanding of the Singapore Personal Data Protection Act. Holding a Practitioner Certificate in Personal Data Protection (WSQ) or Fundamentals of PDPA is highly preferred.

• Technical Stack: Advanced knowledge of Google Workspace Admin Console, Google Cloud Identity, and MDM solutions.

• AI Literacy: Hands-on experience (or a strong interest) in utilizing Generative AI (Gemini, NotebookLM) and low-code tools (AppSheet/Apps Script) for business process improvement.

• Networking: Experience managing multi-site WiFi environments (e.g., Ubiquiti, Aruba, or Meraki).
  

Job Highlights

• Annual Leave - 14 days onwards

• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones

• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!

• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony 
  

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

You won't just be "keeping the lights on." You will be the architect of a secure, AI-enhanced clinical environment, helping us lead the way in modern healthcare operations in Singapore.

JD for System Administrator

The main purpose of the role is to support the system administration part to carry out day to day task of troubleshooting and deployments as scheduled. This role reports into the Local SHE IT manager and Global ITS workplace team and works closely with different stakeholders to ensure smooth running IT/IS operation.

Core Mission:

• Support L1/L2 incidents or request raised end user.

• Deploy new computer images as companies’ standard using SCCM

• Co-Ordination with suppliers on parts replacement or repair activity

• Update all computer asset in CMDB or keep tracking asset in excel as per companies’ guidelines

• Support network related incident raised

• Support all L1/L2 ticket raised

• Support and troubleshoot printer and label printers

• Installation and deployment of Windows-10 and Windows-11 Operating System

• Installation of PC based software like – Office, Bartender, CodeSoft,etc

• Manage and keep track of all software and hardware assets.

• Keep track of asset allocation to users and shared resource

• Support Conference room and Barco Devices

Requirements:

• Good knowledge on Windows environment/Operating system Installations

• L1/L2 support for handling all service request and Incidents raised in helpdesk Tool

• Good Knowledge on SCCM Software deployment, Application installations

• Good knowledge on applications installations Like – Catia tools , inhouse tools or engineering apps installations etc.

• Coordination with Vendor for defective part replacement of workstation, Laptop

• Basic understanding of networking concepts(TCP, UDP, Routing)

• Good Command on troubleshooting of Windows OS related issues.

• Good knowledge on Scripting shell –Like – power shell or any other tool added advantage

• If any certification of MCP or MCITP-(Microsoft Certified IT Professional) added advantage

• The minimum experience will be 1 to 2 Years.

This position is designed for a skilled software engineer with deep expertise in manufacturing environments. At the core of this role is the active, hands-on programming of the critical interfaces that drive our production. Acting as a key link to our central department in Germany, you will be responsible for translating strategic objectives into robust software and optimized manufacturing processes. We are looking for a full-stack developer who not only designs solutions but takes ownership of the end-to-end technical implementation, bringing a passion for improving complex production systems.

Core Responsibilities

• Hands-On Software Development: Take direct ownership of the practical programming, implementation, and maintenance of mission-critical software interfaces, particularly between our MES and SAP systems. 
• Manufacturing Process Conception & Optimization: Leverage your extensive, multi-year manufacturing experience to design, analyze, and continuously optimize material flow and factory control processes.
• Execution of Centralized Goals: In close collaboration with the team in Germany, you will take ownership of strategic goals and be responsible for translating them directly into technical solutions for our global production network.

Job Overview

We are a dynamic trading company based in Singapore. Our IT team is essential in managing infrastructure, ensuring smooth system operations, and implementing solutions to support business needs. We are seeking a Senior IT Support Specialist to help maintain the efficiency of our IT systems and support day-to-day technical operations.

Responsibilities and Duties

Global Office IT Support

• Provide senior-level IT support for global offices, ensuring efficient and smooth IT operations across all locations.
• Troubleshoot and resolve complex hardware, software, and network issues, minimising downtime and disruptions.
• Oversee the provisioning, configuration, and lifecycle maintenance of IT equipment across office environments.

System Administration & User Management

• Administer user accounts, permissions, and Microsoft 365 services, ensuring seamless access and collaboration tools for all employees.
• Manage IT onboarding and offboarding procedures, providing efficient setups and deactivation of access.
• Maintain and update an accurate inventory of IT assets across global office locations.

Escalation & Leadership

• Act as the primary escalation point for complex IT-related issues, ensuring quick resolution for regional teams.
• Develop and implement IT support standards, documentation, and best practices across regions.

Project Management & Infrastructure Support

• Lead and support infrastructure projects, including office expansions, system upgrades, and global IT rollouts.
• Collaborate with external vendors to ensure consistent and high-quality service delivery.

System Monitoring & Performance

• Monitor IT systems’ performance and reliability, identifying opportunities for improvement and optimisation.
• Contribute to ongoing digitalisation efforts, enhancing system capabilities and efficiency.

Qualifications

• Education: Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 5+ years of IT support experience, with at least 2 years in a senior or regional role.
• Skills: Strong communication skills, with the ability to support cross-cultural and cross-regional teams.
• Highly organised, self-driven, and capable of managing IT operations across multiple time zones.
• Open to providing 24/7 IT support as required.

Pre-requisition:

·      Diploma or Degreein Information Technology, Computer Engineering, Network Engineering or related fields.

·       1-3years relevant working experience

·       Knowledge of Servers, operating system concepts, storage and backup fundamentals, and virtualization would be an advantage.

·       Basic understanding of Infrastructure as Code (IaC) concepts would be an advantage.

Job Description:

·      Assistin the installation, configuration, and maintenance of servers, virtualization platforms, storage systems, backup solutions, and supporting infrastructure.

·      Support daily infrastructure operations, monitoring, and health checks.

·      Perform basic troubleshooting for server, virtualization, operating system, storage, and backup-related issues.

·      Escalatecomplex incidents to senior engineers or vendors where required.

·      Assistin infrastructure deployment, migration, and upgrade activities.

·      Monitor infrastructure alerts and respond to incidents in a timely manner.

·      Maintain accurate documentation including system diagrams, configurations, SOPs, asset inventory, and operational procedures.

·      Work with internal teams, vendors, and customers during troubleshooting and implementation activities.

·      Support system testing activities such as SAT, UAT, backup recovery testing, and failover testing where required.

·      Ensure compliance with security policies, operational procedures, and change management processes.

·      Participate in standby support rotation and after-office-hours support activities when required.

·      Support automation and continuous improvement initiatives for infrastructure operations and monitoring.

Technical Skill Sets:

OS / Hypervisors:                         VMware vSphere / ESXi, MicrosoftHyper-V, Windows Server, Linux
Server Hardware:                         Dell PowerEdge, HPE ProLiant
Storage Systems:                          SAN (Fibre Channel/iSCSI), NAS(NFS/SMB)
Protocols:                                       TCP/IP, DNS, DHCP
Backup Software:                         VeeamBackup & Replication
Scripting Languages:                    Python,Bash, PowerShell
Provisioning & Configuration:    Infrastructureas Code (IaC), Monitoring systems, Configuration Management
CloudConcepts:                            IaaS(Infrastructure as Service), Hybrid Cloud, Public Cloud (AWS/Azure/GCP)

Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

Create / update and track ticket in ticketing tool to closure observing SLA commitments

Escalate, when necessary, in accordance to escalation matrix

Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

Liaise and work closely with customers to address service concerns and to solve technical problems.

Work with technical team to resolve more advanced issues when necessary

Perform Install / Move / Add / Change (IMAC) activities as tasked

Ensure all material is properly documented and handed over during shift changes

Perform any ad-hoc duties as assigned

Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

Higher NITEC in Electrical, Electronics, IT or equivalent

Relevant experience in IT system support and hardware maintenance

Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

Basic knowledge in Networking and Database management will be added advantage

Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

Ability to work responsibly, independently and in a team

Able to interact with all levels of people and work under stress

Training will be provided
Working hours

Rotating 12 hours shift or as assigned.

Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest

2 Months Day shift, followed by 2 months night shift

Ability to travel to other sites during shift may be required