Total 3 Fresh/Entry Level customer experience manager job vacancies

Job Description

PRODUCTION COORDINATOR

• Make sure production department can on time delivery product to customer.
• Preparing the production schedule for Mr Ham, Record every production department output daily.

PURCHASER

• Always monitor the material (Ink,Baseboard, Carton, Glue, Belt, Packing Material, etc) of production department, order before out of stock to make sure production run smoothly.
• Do the comparison table between supplier before order (New material/sparepart). Get approval from Mr Ham only can order.
• Preparing PO to supplier and let Mr Ham/Ashton Sign. Follow up PO to make sure material arrive on time.

ADMIN

• Preparing report every week/ month for Mr Ham & Sales Team. (Sales Report weekly, Actual Sales Report Monthly, Contract Report Monthly, Stock Report Monthly, Aeon delivery report ...etc)
• Preparing Sales order when receive customer purchase order to let Evon create Jobsheet for Production.
• Preparing DO & Invoice in SQL for delivery.
• Update stock balance everytime delivery in sharefile.
• Stock in with SQL system every time receive the completed jobsheet.
• Always monitor stock balance to make sure enough stock to delivery, if not enough must proceed production.
• Get customer/supplier detail to open new account. (Ask customer / supplier filling up new application form attach with Form 9 or business document)
• Create New Stock Code at SQL when receive new brand order.
• Control Petty Cash.

LOGISTIC COORDINAOR

• Arrange delivery on time.
• Accept Aeon PO VIA Aeon System & Booking Aeon DC Delivery VIA B2B system. (2 or 3 Times @ month
• Make sure delivery rate must be below our delivery costings

Perks & Benefits:

• Observe all Selangor Public Holiday.
• 5 days work
• Outpatient Benefit (GP & Dental)
• Staff Insurance (GHS & GTL)
• Annual leaves
• Compassionate leave and bereavement compensation
• On-the-job training provided
• Staff purchase

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

職位描述

生產協調員

• 確保生產部門能夠按時向客戶交付產品。
• 為Ham先生製定生產計劃，每日記錄各生產部門的產量。

購買者

• 隨時注意生產部門的物料（油墨、底板、紙箱、膠水、輸送帶、包裝材料等），在缺貨前及時訂購，以確保生產順利進行。
• 訂購新材料/備品前，請先製作供應商比較表。只有獲得Ham先生的批准才能下單。
• 準備好發給供應商的採購訂單，並請Ham先生/Ashton先生簽名。跟進採購訂單，確保物料準時到貨。

行政

• 每週/每月為Ham先生和銷售團隊準備報告。 （每週銷售報告、每月實際銷售報告、每月合約報告、每月庫存報告、Aeon發貨報告…等等）
• 收到客戶採購訂單後，準備銷售訂單，以便 Evon 建立生產作業單。
• 在 SQL 中準備出貨單和發票。
• 每次出貨後，更新共享文件中的庫存餘額。
• 每次收到已完成的作業單時，都要將庫存資訊輸入到 SQL 系統中。
• 隨時監控庫存餘額，確保有足夠的庫存進行出貨；如果庫存不足，則必須進行生產。
• 獲取客戶/供應商詳細資訊以開設新帳戶。 （請客戶/供應商填寫新的申請表，並附上表格9或商業文件）
• 收到新品牌訂單時，在 SQL 中建立新的庫存代碼。
• 管控零用現金。

物流協調員

• 安排準時送貨。
• 透過永旺系統接收永旺採購訂單，並透過B2B系統預訂永旺配送中心出貨。 （每月2-3次）
• 請確保運費低於我們的運費成本。

福利待遇：

• 遵守雪蘭莪州所有公共假期。
• 5天工作
• 門診福利（全科醫生和牙科）
• 員工保險（GHS 和 GTL）
• 年假
• 喪假和喪親補償
• 提供在職訓練
• 員工購買