Total 618 Full-time administrator job vacancies

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

The Senior Associate Administrator’s role is to support and maintain all IT related resources to ensure end-users can operate at peak efficiency. In this support function, you will assist in maintaining and troubleshooting user software and hardware issues providing support for our employees in the office and remote.

This includes installing, diagnosing, repairing, maintaining, and upgrading all user hardware and equipment to ensure optimal performance. With strong administrative skills and customer focus, you will provide a friendly and proactive service to our users and conduct efficient handling of each query and advise users of the ensuing solution.

Job Duties:

• Handle escalations from users, investigating issues, deploying fixes and managing escalations into Level 2/Level3/Vendor as needed.
• Observe trends in issues to help make prioritization decisions.
• Working knowledge of Intune MDM platform.
• Experience with Office 365, Exchange Online, Azure and Service Now
• Okta Administration.
• Build, install, configure, analyze, and troubleshoot Windows operating systems both on-premise and Cloud providers.
• Responsibilities include break/fix, new buildouts and escalation of calls to Level two, AD administration, VMWare/WVD support, mobile phone/tablet support via Intune, Global Protect VPN connectivity troubleshooting.
• Utilize remote tools such as Bomgar to facilitate efficient resolution of issues.
• Support and administer third-party applications.
• Configures, installs, and connects computer and network hardware so that users will be able to perform business activities in accordance with Allied World’s intentions.
• Prepares and updates reference documentation so that others working on the helpdesk can quickly and practically respond to users reporting difficulties and problems.
• Responsible for Autopilot process and corporate image.
• HAM and SAM administration on Service Now
• Runs automatic software distribution systems via Intune to periodically transmit and install the latest software updates on relevant computers.
• Evaluates/determines whether vendor-supplied operating system patches and fixes will cause software incompatibility trouble, system crashes, systems response time degradation and/or other operational problems before installing these same patches and fixes.
• Helps with upgrades/migration of systems software as needed to ensure secure, reliable, and stable operation of servers and IT environment.
• Processing of new hires and leavers accounts.
• Configures and maintains access control systems so that users can access only those machines, software and information that are needed to perform their jobs.
• Assist in trouble shooting network problems, which include, but are not limited to, WAN/LAN/Hardware/Servers/Software and test environment.
• Ensure all support requests are updated with resolution detail prior to closure so that solutions are captured for future reference.
• Participates in IT related projects.
• Be on call and accessible for high priority technical support during off hours and available as needed with the ability to be responsive via Teams IM, email, or phone calls.

Knowledge, skills and abilities:

• 3-5 years of experience in an IT Support Role with experience outlined in Job Duties.
• Ability to multi-task, prioritize, and manage across multiple, often time-sensitive initiatives.
• You must be a self-starter with the drive and skills to manage your workload and be able to work on your own initiative to assist users reach their deadlines.
• Highly organized with a strong attention to detail.

Working at Allied World

Our team of over1,700 professionals has deep expertise the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World Family — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Melbourne, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

AlliedWorld Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworldhttp://facebook.com/alliedworldand LinkedIn at linkedin.com/company/allied-world.

JOB DESCRIPTION

• To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints. Interact with residents to maintain good relationship.
• Assist on phone calls and emails to answer resident’s enquiries. Make appointment for resident to attend inspection with BSC (Building Service Centre) team.
• Liaison with consultants and HDB officers.
• Prepare and manage correspondence, reports and documents. Maintain & upkeep of Information Centre & BSC.
• Organize and coordinate site meetings, conferences.
• Provide admin support to the project team.
• Assist HR department to handle foreign construction worker matters.
• Assist Finance Department for project petty cash claim matters.
• Other ad-hoc duties assigned by project manager.

JOB REQUIREMENTS

• Candidate must possess at least a higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Experience in handling HDB BTO project is preferred.
• Proficient in Microsoft Office such as Excel, Word and Power Point.
• Willing to work at HDB construction site.
• Fluent in English and strong communication skills.

Database Administrator (Oracle / Cloud) – Financial Services

Role Overview

We are hiring an experienced Database Administrator to support the resilience, performance, and availability of a mission-critical multi-platform database environment. This role sits within a global team and focuses on database administration, optimisation, support, and continuous improvement across development, testing, and production.

You will play a key role in performance tuning, high availability, incident support, patching, automation, and platform reliability within a 24/7 environment.

Key Responsibilities

1. Administer and support Oracle Exadata / Oracle database platforms in a high-availability environment.
2. Manage database performance, capacity planning, tuning, backup/recovery, and failover readiness.
3. Deliver patching, upgrades, security hardening, and lifecycle management .
4. Provide L2/L3 production support , troubleshoot incidents, perform root cause analysis, and implement long-term fixes.
5. Partner with development, infrastructure, and support teams to ensure reliable database services.
6. Contribute to monitoring, automation, observability, and operational tooling improvements.
7. Support broader database technologies including SQL Server, PostgreSQL, MySQL, and NoSQL platforms where required.
8. Maintain documentation, runbooks, and support compliance and change management standards.

Required

1. Strong experience as an Oracle DBA supporting critical production systems.
2. Expertise in Oracle Exadata, RAC, Data Guard, RMAN , and related technologies.
3. Deep knowledge of Oracle performance tuning , including SQL tuning and diagnostic tools (AWR/ASH/ADDM).
4. Experience with backup/recovery, upgrades, patching, and high availability architectures .
5. Linux/Unix administration and shell scripting skills.
6. Experience working in regulated or highly controlled environments .

Preferred

1. Exposure to OCI and cloud database services .
2. Experience with Terraform, Ansible, automation , and monitoring tools.
3. Knowledge of multiple database platforms beyond Oracle.
4. Background in financial services or other low-latency, high-availability environments is advantageous.

R1105492

23C1935

Key Responsibilities:

1) Operations Support

• Provide administrative and coordination support daily operation needs
• Assist in scheduling, tracking, and follow‑up of operational tasks and deliverables
• Maintain accurate records of operational data, reports, and documentation
• Support process improvements and ensure compliance with internal procedures

2) Contract Team Support

• Assist in preparing, organizing, and managing contracts, agreements, and related documentation
• Coordinate with Service and Maintenance teams to ensure proper delivery of services as per contract
• Coordinate contract flow including submission, endorsement, approval, and execution
• Track contract status and renewal dates, highlighting key deadlines to relevant stakeholders
• Maintain a centralized contract filing system (physical and/or digital)

3) Sales Administration Support

• Update contract sales and customer records in internal systems
• Prepare basic contract sales and operations summary reports as required

4) Cross‑Team Coordination

• Act as a liaison between Contract, Sales Admin, and Operations teams to ensure smooth communication.
• Follow up on outstanding issues, documents, or requirements across teams.
• Support internal meetings, including preparation of documents and meeting minutes.

5) General Administration

• Perform general administrative duties such as filing, data entry, document control, and correspondence.
• Support audits (internal or external) by organizing relevant documentation.
• Support inventory management of the company Sales and Maintenance stocks.
• Undertake ad‑hoc tasks, like trade show, as assigned by management.

Requirements & Qualifications:

• O-Level / ITE education in any discipline (Preferably engineering related).
• 1–3 years of administrative support experience (SME experience preferred).
• Exposure to contract administration or operations coordination is an advantage.
• Strong organizational and multitasking skills.
• Good attention to detail and documentation accuracy.
• Effective communication and coordination skills.
• Proficient in Microsoft Office (Word, Excel, Outlook); ERP/CRM experience is an advantage.
• Able to work independently and collaboratively in a small team environment.
• Proactive and responsible with a positive working attitude.
• Able to handle multiple priorities in a fast‑paced SME setting.
• Willing to learn and support across different functions.

Other Information:

• Work Location: East of Singapore
• Working Hours: 9.00am to 6.00pm (Mon to Fri)
• Medical and Dental Benefit
• Annual Leave
• Performance Bonus

About Your Role:

We are currently looking for a detail-oriented and dynamic Prosecution Administrator (Trademarks) to join our Spruson & Ferguson Singapore office in a stable organisation with both a regional and global presence. As our newest Prosecution Administrator (Trademarks), your duties entail:

Docketing & deadline management

• Experience with docketing systems or databases
• Monitoring office action deadlines
• Maintaining renewal calendars
• Understanding docket reports

General data management & database accuracy

• Maintaining IP portfolio databases
• Updating status changes and prosecution events
• Data audits and reconciliation
• Running reports for teams

General document preparation & documentation

• Preparing forms
• Preparing basic reports based on standard templates

Billing

• Issuing invoice
• Understanding the work involved/service provided

What You Bring:

• Fresh candidates welcome, as training will be provided.
• Experience in the Legal, Intellectual Property industry or patent prosecution would be an added bonus.
• Able to work independently, under pressure and deal tactfully with diverse and regional stakeholders.
• Good time management and good organizational skills, whilst maintaining strong attention to detail.
• Proficiency with Microsoft Office applications, displays adaptability and willingness to learn new technology.
• Ability to communicate fluently in English, both written and spoken.

About Us:

Established in 1887, Spruson & Ferguson is one of the largest intellectual property (IP) service providers in the Asia-Pacific. As a leading Asia-Pacific IP firm, we have offices in Australia, China (Beijing and Hong Kong), Indonesia, Malaysia, Philippines, Singapore and Thailand as well as direct filing capabilities in Brunei, New Zealand and Papua New Guinea. Over the years Spruson & Ferguson has established itself as a regional IP hub, offering the highest standard of service to our clients throughout the Asia-Pacific region. Spruson & Ferguson companies are members of the IPH Limited group, which includes a range of professional services firms operating under a number of brands in a range of jurisdictions.

About Our Benefits:

• Global environment with exposure to international colleagues and culture.
• Comprehensive mentorship, training, and career development opportunities.
• A supportive, flexible, and inclusive work environment.
• Competitive annual remuneration and benefits package, including 13th month bonus and variable performance bonus.

Job Description & Requirements

The Site Admin provides administrative support for daily site operations and ensures timely reporting and coordination with HQ. Key responsibilities include:

• Answer telephone calls, receiving and directing visitors.
• Collect and verify workers' job cards twice monthly for submission to HQ
• Submit daily staff attendance and manpower report to HQ.
• Monitor daily attendance and leave record for Staffs and Workers.
• Update and submit CTQ nominal roll for worker check-in/out.
• Order materials, follow up on deliveries and update site team.
• Collect, sign, scan DOs/invoices weekly and send original copies to HQ.
• Submit daily diesel usage to purchaser.
• Perform general administrative and other ad-hoc duties as assigned.

Job Requirements:

• Candidate must possess at least "O" Level.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Excellent time management skills and ability to multi-task and prioritizes work.
• Friendly can-do attitude.
• A team player who works well with others.
• Proficiency in MS Office.
• 5.5 days or 5days+Alternate Full Saturdays

• Administer site documentation and purchase orders, ensuring accurate records and compliance with project and company procedures.
• Provide administrative and clerical support to site personnel, enabling smooth daily site operations.
• Liaise with head office and project stakeholders to obtain, process, and submit required documents in a timely manner.
• Control, maintain, and regularly update project document inventories to ensure organization, traceability, and audit readiness.

Requirements:

• Diploma in Business Administration or equivalent.
• At least 2 years of experience in site administration or document control in construction.
• Strong organisational skills with the ability to manage multiple tasks.
• Good communication skills to coordinate with internal teams and external parties.
• Proficient in Microsoft Office and document management systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

We’re Hiring: Administrator, Swim & Sports

We are looking for an Administrator to be at the heart of our Swim & Sports initiative. In this role, you will manage program schedules, coordinate meetings, and engage with members to ensure our programs run smoothly and deliver a great experience. This is more than just an administrative position, it is an opportunity to help create vibrant, active spaces where our members can connect.

Key Responsibilities

• Provide administrative support to the Swim & Sports team.
• Serve as the primary point of contact for member inquiries and communications.
• Coordinate and manage program schedules and appointments for Swim & Sports activities.
• Prepare and distribute various communications, including memos, letters, and reports.
• Organise and document meetings, including recording minutes and following up on action items.
• Compile data for regular reports and maintain an efficient filing system.
• Conduct market research to stay current on the swim and sports industry in Singapore.
• Oversee and coordinate all aspects of events, including decorations, food & beverage, entertainment, and logistics.
• Work closely with the Marcom team to promote and publicise events effectively.
• Liaise with executives to handle requests and queries from Managers and Directors.
• Perform other duties as assigned by the Head of Department and Management.

Requirements

• Diploma qualification or equivalent
• Minimum 3 years of relevant experience in swimming and sports program administration
• Eager to learn and contribute to the swimming and sports community
• Strong communication and coordination skills
• Ability to multitask and work independently with minimal supervision
• Excellent organisational and interpersonal skills
• Experience with design tools like Canva and video editing software such as CapCut is a plus

Why Join Us?

At Singapore Swimming Club, this isn’t just a job, it’s a chance to be the heartbeat of the Club’s social scene. You will be part of a warm, collaborative team that values creativity, initiative, and fun. You will get to do what you love and build a community through amazing experiences.

Job Description & Requirements

Key Responsibilities:

· Manage and administer Oracle databases (versions 12c, 19c, and newer) in production and development environments.

· Perform advanced database performance tuning, query optimization, and index management.

· Design and implement high availability (HA), disaster recovery (DR), and backup strategies (RMAN, Data Guard).

· Automate routine database tasks using PL/SQL, Shell scripting, or Ansible.

· Apply patches, perform upgrades/migrations (on-prem and cloud), and manage version control.

· Implement and enforce database security, roles, and user access controls.

· Monitor database health and proactively identify and resolve potential issues.

· Provide L3 support for escalated incidents and lead root cause analysis.

· Collaborate with development, infrastructure, and DevOps teams to support application and system integration.

· Participate in on-call rotation and support weekend deployments when necessary.

· Document architecture, configurations, and procedures for audit and knowledge transfer.

Requirements

· Bachelor's degree in Computer Science, Information Technology, or related field.

· 6 years of hands-on Oracle DBA experience with at least 3 years in a senior/L3 role.

· Expertise in Oracle, ASM, RMAN, Data Guard, and GoldenGate.

· Strong knowledge of Oracle internals, performance diagnostics (AWR, ASH, TKPROF), and troubleshooting tools.

· Experience with cloud platforms (OCI, AWS RDS for Oracle, or Azure Database for Oracle).

· Familiarity with ITIL processes and incident/change/problem management.

· Scripting experience (Shell, Python, or similar) for automation and monitoring.

· Excellent communication skills and the ability to work in a high-pressure environment.

· Willing to Learn SAP HANA

Responsibilities:

Production Materials & Supplies Management

•            Learn Material Flow Processes: Assist in the end-to-end material flow within the NC and CNC area, including the receipt, staging, and dispensing of GMP materials.

•            Inventory Control Assistance: Perform daily cycle counts and support periodic physical inventory checks. Help investigate and resolve minor inventory discrepancies under SOPs.

•            Site material inventory coordinate with procurement/ SCM / IE etc.

•            Production and material management related SAP operation, including perform all material and process transactions in SAP, material code application in SAP MDG system, SAP PP module and Material management regarding SOP control.

•            Accurately complete all relevant GMP documentation, including logbooks, material tracking forms, adhering to Data Integrity principles (ALCOA+).

•            Manage material handling (issuance, verification, return) with proper status labelling.

•            Support supervisor to set up department SOPs and establishing material management process.

•            Material related CC/CAPA/DV management.

•            Purchase non-GMP materials via K2 system, follow up with the approval process, store and manage materials properly.

Asset Management Support

•            Manage the asset logbook and system.

•            Coordinate with engineering, finance team to conduct regularly asset check.

•            Coordinate with manufacturing team and engineering department to purchase and manage spare parts if needed.

Requirements:

•            Diploma or higher in Pharmaceutical Manufacturing, Pharmaceutical Engineering, Pharmacy, Bioengineering, Biotechnology, Chemical Engineering, Microbiology, or related fields.

•            Knowledge of SAP is preferred, with material and asset management being an advantage.

•            Possess a solid foundation in pharmacy and biotechnology, with proficiency in Microsoft Office.

•            Good communication and expression skills. Effective team collaboration, efficient execution, and a strong sense of responsibility.

•            Flexibility to work on day, afternoon, or night shifts, and on weekends as part of shift rotations, depending on production scheduling needs.

·Personnel with 1 or 2 years of relevant experiences in pharmaceutical industry.

Duration: 12 months, renewable based on performance

Job Description & Requirements

Job Responsibilities:

• Address and resolve database incidents promptly to minimize downtime.

• Monitor events, handle alerts, and manage database outages to restore services quickly.

• Process service requests for database changes and enhancements.

• Perform root cause analysis to prevent recurring database issues.

• Support the implementation of standard and custom database builds.

• Provide operational support for HANA and MS-SQL databases.

• Ensure adherence to backup and recovery processes.

• Optimize database performance and manage alert monitoring.

• Decommission systems/servers following proper protocols as needed.

Job Requirements:

• Bachelor’s degree or equivalent in Computer Science or related field

• Strong experience with HANA and MS-SQL databases.

• 2 - 5 years of experience in database administration, with a focus on HANA and MS-SQL..

• Bachelor's Degree / Diploma in Computer Engineering or any related field.

• Proficiency in RDBMS management and administration.

• Knowledge of backup, recovery, and decommissioning processes.

• Experience in incident management and database performance optimization in a 24x7 environment.

• Experience managing database outages and coordinating effective recovery.

• Familiarity with alert monitoring and performance optimization.

• Strong problem-solving and troubleshooting abilities.

• Ability to work under pressure in a 24x7 support environment.

• Effective communication skills for incident and service request management.

• Prior experience in 24x7 operational support.

• Willing to Learn SAP HANA

[Your next opportunity]

We are seeking a professional and highly organised Receptionist cum Office Administrator to ensure the smooth day-to-day operations of our office. This role serves as the first point of contact for all visitors and plays a vital role in providing administrative and facilities support across departments.

Reporting directly to the Senior HR Manager and working closely with the HR Department, you will oversee office and facilities management, coordinate internal services, liaise with external vendors, and always ensure a professional and welcoming office environment.

[Your Role & Responsibilities]

• Serve as the first point of contact for all visitors, incoming calls, and general enquiries, delivering professional service

• Greet and assist guests, direct them to meeting rooms, and offer refreshments as required

• Manage meeting room bookings, coordinate meetings, and ensure facilities are properly set up before and after use

• Monitor, replenish, and manage office and pantry supplies, ensuring departments’ operational needs are met without disruption

• Handle incoming and outgoing mail, couriers, packages, document scanning, and distribution in a timely and secure manner

• Maintain a clean, tidy, and professional reception area and shared spaces, coordinating closely with cleaners to uphold hygiene and office standards

• Act as the primary liaison with the landlord and building management on all office premises matters, including maintenance issues, access cards, fire drills, inspections, and compliance requirements

• Coordinate with external vendors and service providers (e.g., cleaners, air-conditioning servicing, pantry suppliers, renewal of admin contract) to ensure seamless daily operations

• Digitise, maintain, and organise all office administration records, invoices, contracts, and correspondence within the shared drive; ensure all documentation and emails are filed accurately, consistently, and in a timely manner, in line with internal guidelines

• Ensure proper handover, continuity of operations, and backup arrangements are in place prior to any planned leave, including proactively updating the group chat on ongoing admin matters

[What We Are Looking For]

[Skills & Experience]

• Minimum 2 years of experience as a receptionist, office administrator, or in a similar administrative support role

• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint)

• Service-oriented with a strong client-centric mindset

• Good verbal and written communication and interpersonal skills

• Ability to work independently, multitask, and prioritise effectively in a fast-paced environment

• Conversational Mandarin required to liaise with Mandarin-speaking cleaner, visitors, vendors, and clients

• Knowledge of Viewpoint software is a plus (not mandatory)

[Working Hours & Attendance Expectations]

• This role requires on‑site presence from 9:00 AM to 6:00 PM, with a fixed lunch break from 12:00 PM to 1:00 PM

• Consistent punctuality and attendance during these hours are essential to ensure uninterrupted front‑desk coverage and office operations

[Traits]

• Accountable & Professional: Demonstrates ownership of responsibilities, punctuality, reliability, and maintains professional communication with all stakeholders.

• Client-centric: Approaches work with a service mindset, ensuring a positive experience for both internal teams and external visitors.

• Proactive & Adaptable: Takes initiative to improve office administration and front-desk processes, adapts quickly to changes, and resolves issues with minimal supervision.

We regret to inform you that only shortlisted candidates will be notified.

Summary:

This role will provide hands-on GMP operational support with a focus on document execution, training administration, and daily departmental support activities. The incumbents will work within established quality systems and procedures, supporting compliance with GMP and data integrity requirements.

Responsibilities:

•            Support the execution of GMP document lifecycle activities (SOPs, OJTs, JCs, SRDs, TRAs, etc.) including document initiation support, routing for review/approval, implementation, periodic review tracking, and archival.

•            Perform department-level document control activities: logbooks, document registration, filing, version tracking, and obsolescence handling.

•            Support the setup and maintenance of GMP documentation under guidance from QA and department leads.

•            Track document status and follow up with document owners on pending actions. 

•            Support document change controls related to updates or revisions.

•            Support preparation of documentation and training records for internal and external audits.

•            Support and coordinate training activities.

•            Maintain accurate and audit-ready training records in line with regulatory requirements.

•            Support coordination of departmental meetings (morning, safety, compliance), including scheduling, minutes, and action item tracking.

•            Assist in department programs such as 5S, Kaizen, and continuous improvement initiatives.

•            Support daily administrative activities including onboarding/offboarding coordination, intern support, and general operations administration.

•            Provide operational support for client visits and audits.

Requirements:

•            Diploma or higher in Pharmaceutical Manufacturing, Pharmacy, Biotechnology, Bioengineering, Chemical Engineering, Microbiology, or related fields.

•            Basic working knowledge of GMP principles and documentation practices.

•            Experience with electronic document and training management systems is an advantage.

•            Proficient in Microsoft Office applications.

•            Detail-oriented, organized, and able to follow procedures accurately.

•            Willing to support shift work, weekends, or flexible schedules as required by operations.

•            2–3 years of experience in the pharmaceutical or biopharmaceutical industry.

•            Prior experience in GMP documentation, training administration, or operations support is preferred.

•            Experience in cleanroom or regulated manufacturing environments is an advantage.

Duration: 12 months, renewable based on performance

In order to be able to manage our strong growth and our IT transformation, we are looking for actors in engine and databases deployment. Inside the CoC Database team, you will work in an international context on the deployment projects in operational condition of the future database servers for which we are responsible.

Your role is mainly to manage deployment tasks on intermediate level (L2).

• Work using ticketing tool (BMC Helix), to manage the requests queue;
• Work with or use our deployment tools (Terraform and Octopus) to be able to deploy packaged Operating System, packaged database engines and packaged databases;
• Be able to understand our deployment and to perform checks to guarantee the delivery;
• Cooperate closely with Project Managers to know priorities;
• Cooperate closely with the rest of IT Infrastructure & Operations, Architecture and Security teams;
• Communicate with our customer to offer a real customer service;
• Hands-on configure and deployment the most crucial elements of Eurofins global database platforms;
• Manage First and 2nd level of technical support IT Incidents and communicate with our customers or services;
• Respect processes and documentation;
• Forward bottleneck issue or process issue to contribute to continuous improvement.