Total 3 job vacancies by Sutherland

• Research customer problems and deliver solutions.
• Deliver an experience to every customer, meeting Spotify’s service standards.
• Handle 60–70 live chat interactions daily, utilizing both templated and customized long-form responses to address customer inquiries effectively.
• Achieve and maintain required metrics and goals.
• Work proactively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.

Key Responsibilities:

• Invoice & Expense Processing

  • Process vendor invoices and employee expense claims with accuracy and compliance to company policies.

  • Handle exceptions such as foreign currency invoices, tax-related adjustments, and complex vendor terms.

• Payments & Vendor Management

  • Execute vendor payments in line with company schedules and cash flow priorities.

  • Maintain vendor master data, ensuring accuracy and compliance with internal controls.

  • Resolve escalated vendor queries and disputes.

• Reconciliation & Reporting

  • Perform vendor account reconciliations and resolve discrepancies.

  • Monitor AP aging reports and ensure timely resolution of overdue items.

  • Support cash flow forecasting by providing accurate payable data.

• Audit & Compliance

  • Prepare AP schedules and documentation for internal and external audits.

  • Ensure compliance with tax regulations, statutory requirements, and internal controls.

• Process Improvement & Team Support

  • Identify inefficiencies and recommend process improvements.

  • Train, mentor, and provide guidance to Level 1 AP staff.

  • Act as a point of escalation for complex transactions and reconciliation issues.

  • Collaborating cross-regionally (India team).

  • Contributing to leadership reporting (metrics, performance visibility).

Summary

This position is a level 2 that involve invoice Processing, payments or vendor master, vendor reconciliation, end to end exposure. To handle more complex AP tasks, reconciliation, and process improvements. Acts as a point of escalation for level 1 associate.

Job Description:

• Maintains customer records by updating account information
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Upsell & Cross selling skills in the hospitality business
• Exemplary sales skills and customer-oriented approach
• Ability to present, persuade and communicate effectively
• Excellent knowledge of traveling software