Total 17 job vacancies by SGS

• Drive sales growth and achieve revenue targets for Business Assurance and Certification services within the Southern Region of Malaysia.
• Develop and execute territory sales plans to identify new business opportunities and expand existing customer accounts.
• Build and maintain strong relationships with clients across various industries, providing consultative solutions for certification, audit, training, and assurance services.
• Generate and manage a healthy sales pipeline through prospecting, networking, referrals, and market development activities.
• Conduct customer visits, presentations, and solution discussions to understand business needs and propose suitable SGS services.
• Prepare quotations, proposals, and commercial offers in accordance with company guidelines.
• Work closely with technical, operations, and customer service teams to ensure smooth project execution and customer satisfaction.
• Support the implementation of national and regional sales initiatives to achieve business objectives.
• Monitor market trends, customer requirements, and competitor activities, and provide feedback to management on business opportunities and risks.
• Maintain accurate sales forecasts, pipeline updates, and customer records within the CRM system.
• Support key account development activities and contribute to customer retention and business expansion efforts.
• Provide guidance and coaching to junior sales team members where required.
• Ensure compliance with SGS policies, procedures, Code of Integrity, and Health, Safety & Environment (HSE) requirements.
• Perform any other duties assigned by the Reporting Manager or Senior Management.

PRIMARY RESPONSIBILITES

• To establish, lead, and manage the APAC HR Shared Services Centre, ensuring efficient, standardized, and high-quality HR service delivery across countries. The role is accountable for operational excellence, service governance, and continuous improvement of HR processes post-implementation.
• The Head of HR SSC acts as the operational owner, ensuring services are delivered in line with defined SLAs, compliance requirements, and business expectations.

Scope of Services

• Employee Lifecycle (Hire-to-Retire)
• Payroll & Benefits Administration
• HRIS & Data Management (e.g. Workday/ Local Payroll System)
• HR Helpdesk / Ticketing (ServiceNow / AskHR Bot/ SSC Portal)
• HR Reporting & Compliance
• SOP, Documentation & Process Governance

SPECIFIC RESPONSIBILITES

• Establish and Lead the Team: Build and lead the HR Shared Services team, including hiring new members and developing a culture of collaboration, accountability, and continuous improvement.
• Improve Operational Efficiency: Design and implement centralized processes to achieve operational efficiency while providing high-quality HR services.
• Service Delivery: Develop and execute a service delivery framework to ensure exceptional responsiveness and alignment with the organization’s strategic priorities.
• Employee Experience: Oversee the smooth execution of employee life-cycle events such as onboarding, benefits administration, leave management, and offboarding programs.
• Data Integrity and Reporting: Ensure the accuracy of employee data within HR systems and generate regular reports to track key performance indicators (KPIs).
• Continuous Improvement: Identify gaps, refine processes, and implement innovative solutions to enhance the overall effectiveness of the shared services model.
• Compliance: Ensure adherence to local labour laws and HR policies across all regions served by the shared services team.
• Stakeholder Management: Partner with HR Business Partners, Centres of Excellence, and senior leadership to align shared services priorities with broader organizational goals.
• Training and Development: Mentor and coach team members to foster growth and ensure high engagement within the team.
• Other duties as assigned, dependent on organizational needs and employee skills

We are seeking an experienced Operational Technology (OT) & Cybersecurity Manager to lead the growth and delivery of cybersecurity advisory, assurance, certification, and compliance services across the Asia Pacific region.

The successful candidate will play a key role in developing market-facing solutions, driving commercial growth, managing strategic customer relationships, and supporting the delivery of OT cybersecurity projects for industrial and critical infrastructure sectors. This role requires a blend of technical expertise, business development capability, stakeholder management, and leadership experience.

• Drive the growth and expansion of OT cybersecurity services across the APAC region.
• Develop and execute go-to-market strategies for cybersecurity advisory, assessment, certification, and assurance services.
• Identify and develop new business opportunities within key industries including oil & gas, energy, utilities, manufacturing, transportation, and critical infrastructure.
• Build and manage strategic customer relationships and support consultative sales engagements.
• Lead proposal preparation, bid management, contract negotiations, and customer presentations.
• Provide technical leadership for OT cybersecurity assessments, advisory projects, certification readiness reviews, and compliance programs.
• Advise clients on cybersecurity frameworks, standards, regulations, and industry best practices.
• Support clients in cybersecurity risk assessments, gap assessments, governance programs, and regulatory compliance initiatives.
• Develop scalable service offerings, methodologies, delivery frameworks, and market solutions.
• Collaborate with regional and global teams to ensure consistent service delivery and customer satisfaction.
• Support capability development through training, mentoring, competency building, and knowledge sharing.
• Engage with industry bodies, standards committees, and professional networks to strengthen market presence and thought leadership.
• Manage project delivery, operational performance, and business objectives in alignment with regional growth plans.

• Responsible to ensure all projects are executed in high industrial standard and to lead technical development especially in Geochemistry and Enhanced Oil Recovery Related Scope of Works including Digital Solutions & Predictive Modelling.
• Responsible for providing full customer support from project initiation to closure and follow up, whilst promoting business growth.
• Responsible and act as the company Field Analytical Specialist in all technical aspect related to analytical and its related fields including sampling, sample handling, testing, investigation, reporting, advisory/training services to clients etc.
• Lead and execute field job.
• Support laboratory on analytical solutions.
• Attend meetings and do presentations and demo.
• Support Laboratory & Field Services and other business lines (well testing, Environment, and etc)
• Responsible for the training, and technical development of lab and field service staff.
• Identify local talents and build technical competencies to strengthen our market position.
• Identify and recommend procurement of equipment and consumables to meet growing targets.
• Make sure all lab and field data has been screened and evaluated to ensure only high-quality data is issued.
• Troubleshoot lab and field equipment breakdown including repairs where necessary.
• Write and/or review technical field reports prior to final report issuance.
• Attend external & internal training courses as required.
• Develop and oversee the revision and updating of lab and field SOPs and training manuals.
• To comply with all Health, Safety and Environment (HSE) local regulation (Occupational Safety and Health Act 1996, Factory and Machinery Act 1967, Environmental Quality Act 1974).
• To report any hazard/risk, near-miss and incident in Crystal system. 
• Ensure that all Operational Integrity Management System (OIMS) requirements are met.
• Adherence to applicable Quality Management System by exercising necessary standard and process when carry out your responsibilities in executing, fulfilling and ensuring at all times the compliance of the QMS and is fully implemented in accordance to ISO 17020 & MIBAS policy, 17065 & ACB policy and ISO17025, 18001 & SAMM policy"(where applicable/required).
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Research and develop aggressive strategies and plan for upstream Oil, Gas Laboratory, Field Services, Production Chemicals related opportunities through existing and new client with the ability to drive the revenue.
• Maintain high level professionalism with client’s top management.
• Responsible to develop mid and long term goals in line with Group’s initiatives and meeting client’s expectation, including but not limited to deliver stated goals including revenue and profit targets, direct the local division sales by identifying and securing business opportunities through offering existing and new products and services, develop strategy plans to manage sales and operating budgets, analyze and review the effectiveness of plans inclusive of approach, cost and results towards Client’s expectation, establish and implement medium to long term goals and objectives.
• Lead and involve in the project proposal submission technically and commercially.
• Drive new business growth and build critical mass within agreed timeframes in target regions.
• Manage relationships with the in country team and ensure effective service levels.
• Collaborate with SGS other line of business toward development and success of SGS business in Malaysia.
  • Monitor and analyze market forecast and business trends to understand client activity trend for downstream business opportunities.
  • Develop and implement strategic Upstream/downstream/ Renewable Energy business plans to grow the business to align with the market and company goals.
  • Deliver agreed country goals including revenue and profits/LC targets (budgeted local contribution) for downstream business.
  • Initiate the development of new services and products to meet emerging market needs.

About the Role

Responsible to lead and deliver the overall HR services, particularly in Payroll & Benefits services across the APAC countries under the Regional Shared Services Centre, focus on the internal client which includes managing critical service issues to resolution, liaising with countries HR Business Partners to ensure services meet required standards (inclusive of third party suppliers) and the ability to align to the business strategy in different countries within the SGS APAC region and imperatives to ensure the service delivery is in line with the requirements and expectations under the Service Level Agreement (SLAs).

Responsibilities

• Oversee the Payroll & Benefits functions / areas in the HR Shared Service Centre to ensure quality and efficiency of the services in line with the Service Level Agreement (SLAs) and fully comply to the related standard & legislation.
• Accountable for the timely delivery of the Payroll & Benefits services and processes, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as day-to-day liaison with different stakeholders in APAC countries.
• Establish and standardize work procedures and best practice across different countries to improve the efficiency of the shared service team.
• Ensure the necessary interface and infrastructures are in place to facilitate the services offer to the countries.
• Continuous strike for “zero error” target in achieving the “Centre of Excellence” in HR deliveries.
• Ensure the governance of the service operations, including managing the budget, schedule expenditures and cost effective measurements of the shared services.
• Carry out necessary standard and process audit to ensure the compliance and alignment of the HR practices across different countries legal requirements.
• Manage the shared service team and develop a high performance culture within the service centre.
• Analyse variances in operations and initiate gap / cost reduction as appropriate.
• Continue develop, implement and drive the new initiatives in HR services, including of process improvement, automation, resource management.
• Prepare activity, budget and performance activities reports to the management.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

• Develop individual and team sales action plans in line with overall business strategies to achieve targeted revenue growth.
• Create comprehensive sales plans to capture new market opportunities and materialize current sales leads.
• Identify, research, plan, and engage potential clients to establish new business relationships.
• Anticipate, identify, and understand client pain points and needs, converting them into actionable sales opportunities.
• Maintain strong client relationships through regular engagement and customized solutions.
• Maintain and nurture positive relationships with current and potential clients through regular communication and tailored solutions.
• Track market trends, emerging technologies, and competitor activities to refine strategies and maintain a competitive edge.
• Stay updated on all SGS services to ensure comprehensive solutions are offered, maximizing cross-selling opportunities.
• Liaise with technical and operations teams to ensure smooth and effective execution of business opportunities.
• Recruit, train, and mentor the sales team to meet high standards of performance and professionalism.
• Foster a collaborative work environment to drive team success.
• Responsible for sales planning, budgeting, and forecasting.
• Prepare a monthly sales performance reports on sales activities.
• Be abreast of SGS new products and services and propose to clients as appropriate.
• At all times, adopt a safe behavior by exercising due regards for the health and safety of SGS employees and clients, in line with SGS Policies and procedures.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Perform any other responsibilities as assigned by his/her superior.

The L2 Leader is responsible for leading and supervising Level 2 (L2) operational activities within the IT Shared Services Center (IT SSC) scope, ensuring that service are delivered effectively, consistently, and in line with defined procedures and priorities. The role provides day‑to‑day operational leadership to L2 teams, coordinating workloads, monitoring performance, and ensuring timely resolution of incidents and service requests assigned to L2. In addition, the L2 Leader contributes to continuous improvement by identifying recurring issues, inefficiencies, or skill gaps within L2 operations. This role is key for maintaining service continuity, balancing operational demand with available capacity, and providing clear guidance to the L2 teams to meet service commitments and performance expectations.

The IT SSC Lead is accountable for the overall performance, stability, and effectiveness of the IT Shared Services Center (SSC), ensuring consistent service quality, operational efficiency, and adherence to the defined operating model across all service towers and support levels in the SSC. The role provides end‑to‑end leadership of SSC operations, maintaining alignment between service delivery objectives, capacity planning, and day‑to‑day execution. The IT SSC Lead should be aligned with the local Global Business Services (GBS) structure to ensure that the SSC operates under the appropriate structural, financial, and workforce conditions required to meet current and anticipated demand. In addition, the role reviews service performance on an ongoing basis and actively promotes continuous improvement to enhance service quality, operational efficiency, and overall SSC effectiveness.
 

1. Service Delivery & Operational Coordination

a. Oversee day-to-day SSC operations to ensure adherence to procedures and priorities, and

that activities progress as planned.

b. Provide guidance to support leads (L1 and L2) on prioritization and task execution.

c. Coordinate with L2 Leader to prevent cross-tower conflicts and assist on the resolution of

complex incidents or recurring operational issues.

d. Coordinate with L1 Lead to ensure proper triage and progressive uptake of first-level

corrective activities.

e. Ensure ticket escalations are managed consistently across the SSC.

f. Facilitate resolution of cross-tower or cross-level operational dependencies impacting service

delivery.

2. Governance & GBS Alignment

a. Make operational decisions in complex or ambiguous situations affecting IT SSC delivery.

b. Act as the main operational interface between IT SSC, GBS leadership and IT tower

stakeholders.

c. Hold operational reviews with GBS Leader and GBS Division Managers on local topics

impacting SSC delivery (capacity, hiring plans, local constraints).

d. Align medium-term capacity needs with GBS to ensure SSC sustainability.

e. Act as the primary escalation point for major or recurring operational issues impacting service

stability.
3. Service Performance Monitoring & Continuous Improvement a. Support regular performance reviews focusing on service delivery, capacity and operational efficiency. b. Track service performance analyzing SLAs, SLOs and other service stability indicators. c. Identify areas of improvement or optimization opportunities. d. Drive the evolution of the L1 operating model to increase first-level corrective resolution and reduce avoidable load on L2. e. Ensure knowledge Management practices are executed to build internal capability and reduce dependency on higher support levels. f. Identify operational performance trends, recurring issues and deviations which may impact service quality, and trigger corrective actions if needed.

We are seeking an experienced and motivated Laboratory Manager to lead the efficient operation of our Environmental laboratory at Perth Airport, ensuring client turnaround times, quality, and safety KPIs are consistently met. This is a key leadership role that combines operational management, staff development, and strategic planning to drive laboratory performance.

What you will do:

• Manage laboratory operations to meet budget targets, controlling operational costs effectively.
• Ensure client results are delivered on time in accordance with national KPIs.
• Plan and organise production schedules, including work and task allocation.
• Ensure all results reported to clients are accurate and advise the client services team if deadlines cannot be met.
• Collaborate with the client services team to deliver exceptional service to internal and external clients.
• Maintain the highest quality standards, ensuring the laboratory remains compliant with ISO 17025 requirements.
• Oversee daily laboratory production by coordinating with section team leaders to meet turnaround times.
• Implement operational improvements to enhance laboratory performance, including introducing new services where needed.
• Work with technical staff and the Quality Manager to update, validate, and improve laboratory methods.
• Participate actively in quality system processes, including calibrations and internal audits.
• Develop cross-training plans to build a multi-skilled, flexible workforce and support staff development.
• Prepare and implement strategic plans for growth, including business plans, management controls, and KPIs.

We are seeking a commercially driven and strategic Business Development Manager to lead growth initiatives and build high-value client partnerships. This is a key role focused on expanding our presence with large, multi-site organisations by delivering tailored solutions across Certification, Customised Audits, and Training services.

You will play a pivotal role in shaping business growth—driving revenue, influencing strategy, and strengthening market positioning—while working closely with internal teams to ensure exceptional client outcomes.

Key Responsibilities

• Identify and secure new business opportunities, with a focus on large, multi-site organisations
• Manage the full sales lifecycle from prospecting through to close
• Develop tailored, value-driven solutions aligned with client needs and commercial objectives
• Lead and execute sales plans to achieve and exceed revenue targets
• Maintain accurate sales activity records and pipeline reporting
• Build and maintain strong, long-term client relationships
• Ensure accurate and timely completion of contract documentation and CRM updates
• Collaborate with internal teams to deliver seamless client service and solutions
• Contribute to the development and execution of business strategy
• Identify market trends, opportunities, and areas for growth within your territory
• Develop and implement targeted business plans to drive expansion
• Support and mentor team members, fostering a collaborative and high-performing environment
• Work closely with cross-functional teams to enhance service delivery and continuous improvement

• To develop business strategies, identify, find resources, develop and implement new services in existing or new markets to grow the business
• To ensure feasibility and successful delivery of new services
• To ensure target KPIs are met
• Develop strategies to establish partnerships, collaborations or organic business entity to market new services
• Conduct and review market analysis to determine customer needs, pricing and trends
• Collaborate with marketing, sales, finance and operations in the development and implementation of strategies, plans and business models
• Operate in liaison with other Managers in the resolution of business development matter
• Estimate demands for proposed projects based on market research and customer trend
• Support management in dealing with negotiations, bids, contract development acquisitions and budgeting
• Analyze the financial impact of sales of products and services to new and existing customers
• Support marketing campaigns and promotions
• Monitor the competition’s service development and activities
• Follow market activity to anticipate new trends and capture business opportunities
• Plan and participate in major and minor exhibitions to promote SGS services
• Participate in major tenders and follow through in tender clarification meetings
• Updating sales activities in SMP sales pipeline module and prepare monthly sales report
• Network with key players
• Participate in the annual budget planning process
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Adherence to applicable Quality Management System by exercising necessary standard and process when carry out your responsibilities in executing, fulfilling and ensuring at all times the compliance of the QMS and is fully implemented in accordance to ISO 17020 & MIBAS, 17065 & ACB and ISO17025 & SAMM requirements"(where applicable).
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Are you a fresh graduate ready to kick-start your career with a global leader? Join our Graduate Leadership Program, a structured talent development initiative designed to groom high-potential individuals into future leaders within SGS Malaysia.

About the Program

Our 1-year Graduate Leadership Program is designed to accelerate your career through a combination of:

• Structured on the job learning and formal training
• Cross-functional job rotations
• Real-world business exposure
• Leadership mentoring by senior management

You will gain valuable experience across key business areas and be prepared for future roles in:

• Key Account Management
• Business Development
• Other front-line commercial roles

Business Units

Trainees will be assigned to one of the following business units:

• Connectivity & Products (C&P)
• Health & Nutrition (H&N)
• Industrial & Environmental (I&E)
• Natural Resources (NR)

Mentorship

• Mentor: Country Managing Director
• Co-Mentor: Respective Division Head

Primary Responsibilities
Supervise the laboratory operations of functional lab to ensure its safety, effectiveness & efficiency and maintain standardized and aligned lab testing practices in the laboratory
Maintains laboratory operation and equipment performance, develop workflow and operations.  Ensure technician compliance, to follow SOP to perform the test, issue the reporting and arrange equipment maintenance.  
Implement and develop new method, instrumentation, and procedures, prepare testing protocol, develop and perform Proficiency Testing programs and accreditation.  
Maintain laboratory staff by recruiting, selecting, orienting, and training employees
Lead technical development, R&D, continuous improvement and corporate projects of functional and comfort test services
Specific Responsibilities
Implement necessary processes for adequate and consistent quality of execution and meeting HSE requirements (in line with business processes and group targets) 
Support to publish technical paper regularly (e.g. safeguard, position paper) in functional lab service aspects
Provide support to client’s activities (e.g. meeting/lab tour/ training/seminar) and provide professional advice and technical support on functional & comfort lab test service
Control all direct costs and improve continuously productivity achieving documented Key Performance Indicators and Productivity targets
Optimize the operational network and the organization as required
Participate & co work with international organization & VIP client(s) for latest test service research & development in functional test aspect
Formulate staff training and people development plan in accordance with
business strategy, company direction and employee’s individual needs

The Programme Manager is part of the Global Competence Platform and acts as a coordinator for one or more Client Programmes.

Key responsibilities include:

• Manage the Client’s Programme related operational activities 
• Communicate Client requirements and expectations to the network
• Ensure the procedures are followed by the executing affiliates of the network and monitor the effectiveness of procedures across the BA network to ensure delivery of services in line with SGS BA requirements and Client’s expectations. 
• Ensure Continuous improvement and promote technical excellence across the network related to the Client’s Programmes

Where a Programme Manager delegates part or all activities to colleagues, they remain responsible for ensuring that all elements are covered.

SPECIFIC RESPONSIBILITES

Programme Set Up

• Organize the development of tools such as procedures, pricing, etc. for the Programme in the SCS Hub
• Provide technical support / guidance to SGS affiliates about implementation and interpretation of Client’s specific requirements.
• Lead the training, development and procedure rollout. Liaise with SCS Managers and Regional Managers where appropriate to make sure the Programme can be executed by (EA) in conformity with the Programme specifications including capacity management.

Client’s Communication

• Act as point of reference for all product related enquiries and work collaboratively with SCS and Sales colleagues to address any issues that may arise
• Liaise with the Client on behalf of SGS as single point of contact for day to day SCS activity
• Management of Client’s complaints: Oversight and review of investigative actions carried out by concerned affiliates and communication of investigation results to the Client.
• Liaise with all relevant parties in accordance with the SCS Global procedures for the management any claim or complaint related to the product.

Monitoring of performance

• Monitoring of Auditors’ performance: Check of thoroughness and soundness of action plans proposed by affiliates to improve performance of local auditors. 
• Check of effectiveness of action plan through audit quality review of packages on a random basis.
• Monitoring of affiliate performance: Check and appraisal of action plans proposed by affiliates to improve effectiveness in the execution of the Client’s Programme. 
• Technical review for Audit Files from all affiliates as per sample size defined in Annual Management Review meeting.
• Take part in global SCS calls to discuss any relevant topics in relationship with the product he/she manages (by invitation)

Apply and support SGS Integrity policies

• At all times, comply with SGS Code of Integrity and Professional Conduct
• At all times adopt a safe behavior by exercising due regard for health and safety to himself/herself, colleagues and clients, in line with the Company’s policies and procedures
• Where applicable, support the global team in investigating or managing outcomes from investigations in relation to integrity issues. 
• Manage any expectations in relation to conflict of interest and impartiality in relation to the Programme.