Total 5 job vacancies by Informa Group Plc.

This role will be based at Menara Skymind. 

We are looking for an Analyst to join our Channels team in Penang.

The Analyst will be a part of Omdia’s Enterprise and Channels research team in Penang and will be responsible for contributing to Omdia’s global channels and partner ecosystems research services. The individual must be data and results-oriented, hungry to drive the innovation within our services, implement ideas, and work with team members to drive commercial success. A particular interest in technology and routes-to-market is critical. The individual will be part of a globally dispersed team and must be able to manage working with colleagues and senior executives from around the world.

Impact you’ll make 

• Support research and provide insights into channels to help vendors and channel partners develop their go-to-market strategies. 
• Supporting Omdia’s Channels team to produce data and high-quality insights to support the global team’s research.
• Creating and delivering research deliverables to support the wider analyst team and clients (including data, presentations, reports, surveys etc.).
• Contributing to global research engagements/projects, which including conducting research interviews.
• Contribute to global research engagements/projects, which may include conducting research interviews, creating questionnaires, working with digital research tools.

This role is based in our Menara Skymind office. 

We're seeking an experienced Director of Software Engineering to lead our engineering organization, reporting directly to the VP of Product, Tech and Strategy. You'll oversee our core technology platforms—the Omdia Customer Platform, data visualization tools, APIs and survey platform—while driving AI initiatives, enhancing customer experience, and strengthening platform fundamentals across security and integration.

You'll lead a team of 6 engineers plus outsourced resources, with the opportunity to grow the team strategically. This role requires both technical depth and the ability to translate business objectives into technical solutions while communicating effectively with non-technical stakeholders across our global organization.

Key Responsibilities

• Define and execute software engineering strategy aligned with Omdia's business objectives
• Lead AI initiatives to enhance research delivery, data analytics, and customer-facing capabilities
• Drive continuous improvement in customer experience across all platforms
• Strengthen platform security, integration, and technical infrastructure
• Oversee development of the Omdia Customer Platform, APIs, data visualization tools, and survey platform
• Manage AWS cloud infrastructure and Sitecore CMS, optimizing for performance and cost-efficiency
• Build and mentor a high-performing engineering team, managing both internal and outsourced resources
• Manage engineering budget, resource allocation, and vendor relationships to maximize ROI
• Establish and track effective KPIs to measure team performance, platform reliability, delivery velocity, and customer satisfaction
• Implement performance management processes including goal setting, regular feedback, and development planning
• Partner closely with Research Operations and Digital Product teams across global locations
• Implement Agile methodologies, DevOps practices, and engineering best practices
• Balance technical debt management with new feature development
• Collaborate effectively across time zones and cultures within Informa's global organization

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
• Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
• Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources.
• Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Track and communicate the status of activities using a workflow management tool.

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
• Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
• Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources.
• Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Track and communicate the status of activities using a workflow management tool.

This role is based in our Menara Skymind office.

Position Overview

We are seeking a detail-oriented Data Governance Analyst to join Omdia's Data Architecture & Engineering team, supporting the implementation and maintenance of data governance standards across our market research and industry analysis data. This role offers an excellent opportunity to contribute to Omdia's data centralization initiative while developing expertise in enterprise data governance.

Key Responsibilities

Data Governance Implementation

• Support the implementation of data governance frameworks and best practices across Omdia's market data sources
• Assist in developing and maintaining data taxonomy standards, ensuring consistency across research content workflows
• Contribute to data quality monitoring processes, identifying issues and supporting remediation efforts
• Help establish and document data lineage tracking for critical market research datasets

Data Quality & Standards

• Perform regular data quality assessments across market and industry data sources
• Document data governance procedures, standards, and best practices for team and stakeholder reference
• Support metadata management initiatives, ensuring accurate and comprehensive data documentation
• Assist in the development of data stewardship protocols and compliance monitoring

Analysis & Reporting

• Analyze data governance metrics and prepare regular reports on data quality, compliance, and governance maturity
• Support stakeholder requests for data lineage, quality assessments, and governance documentation
• Contribute to the evaluation of new data sources and their integration into existing governance frameworks
• Assist in vendor data assessment and compliance verification processes

Collaboration & Support

• Work closely with Data Governance Manager and Data Management Analyst to deliver team objectives
• Collaborate with research teams to understand data requirements and governance needs
• Support training initiatives to promote data governance awareness across the organization
• Participate in cross-functional projects related to data platform development and content workflow optimization