Total 9 tech support job vacancies

• Bachelor’s degree in computer science, Information Technology, or an equivalent engineering discipline, with 4-7 years of progressive software development experience featuring a strong emphasis on hardware-software integration.

• Deep, hands-on development experience in C/C++ and .NET across both Windows and Linux environments (including VMware), with a focus on writing high-performance, maintainable code.

• Experience managing and optimizing MS SQL or MySQL databases, alongside integrating distributed systems via MQTT, REST APIs, Web Services, and XML/SOAP.

• Demonstrated experience architecting, hosting, and deploying software applications and web platforms locally. Candidates should possess strong capabilities with web servers (IIS, Apache, or Nginx), local containerization (Docker/Kubernetes), CI/CD pipelines, and bare-metal server configuration within private enterprise networks. Prior experience with public cloud environments is advantageous but not mandatory.

• Practical knowledge of Cameras, ONVIF protocols, and the methodologies required to interface software with diverse physical sensors, scanning devices, or COTS systems.

• Exposure to Machine Learning concepts; preference will be given to candidates who demonstrate the ability to leverage AI methodologies to streamline processes and drive systemic efficiency.

• Excellent verbal/written skills with a track record of writing clean technical documentation (design specs, user guides) and delivering product demos to customers.

• Passion for data analytics and photography/imaging technologies.

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Minimum of 3 years of demonstrable experience as a Systems Analyst in IT systems delivery projects.
• Knowledge and experience in the following technological areas will be advantageous:

o J2EE-based solution & development for WebSphere/Weblogic Application Servers and Oracle/MSSQL Database Servers.

o .NET based application development, including thick client C# application development

o Understanding of event-based architecture and microservices

o CI/CD practices and tools

o Domain Knowledge in National ID Cards, E-Passports, Biometrics, Smart Cards, Immigration Clearance Gates.

• Proven experience working on enterprise-level projects with complex business processes and integrated systems.
• Ability to conduct technical assessments, analyze system architectures, and translate business needs into technical specifications.
• Strong understanding of Software Development Life Cycle (SDLC) and various methodologies
• Relevant certifications such as Agile SCRUM Master/Product Owner is advantageous.

• Degree in Computer Science, Engineering, Information Technology, or equivalent work experience

• At least 8 years of relevant working experience, including expertise in enterprise and solution architecture consulting skills such as stakeholder engagement, architecture reviews, and consensus building

• Strong experience in designing end-to-end solutions covering application, system, infrastructure, and hardware-integrated environments

• Exposure to solutions involving kiosks, self-service terminals, biometric devices, RFID readers, cameras, IoT, or other integrated end devices will be an added advantage

• Professional experience with n-tier application architecture development

• Strong analytical and conceptual skills, with the ability to function at both detailed and conceptual levels

• Experience with AWS Cloud implementation, network design, business analytics, security, and biometrics will be an added advantage

• Hands-on experience in several of the following technologies/products:

o .NET Development Platform (Visual Studio, .NET Framework)

o C#, ASP.NET, Web Development

o Databases, SQL Server

o XML, SOAP, Web Services

o Exchange, AWS Products

• Degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum 5–8 years of experience in Service Delivery, Operations Management, or Technical Support environments.
• Experience managing mission-critical systems or large-scale enterprise platforms.
• Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.
• Strong experience in incident management, problem management, and customer handling.
• Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
• Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.

Preferred Skills

• ITIL knowledge or certification.
• Experience in SLA/KPI management and service governance.
• Experience working with multi-vendor environments and government customers.
• Leadership experience managing support engineers or operational teams.
• Biometric system experience will be an added advantage.

• Raise the overall test quality and maturity of the system by driving and managing end-to-end software product testing.
• Define, refine, and standardize QA frameworks, including testing processes, practices, and tools that enable continuous testing.
• Prepare and review UAT plans for projects to align with business and technical requirements.
• Plan, coordinate, and facilitate UAT sessions, while also leading SIT and UAT testing to ensure smooth user acceptance.
• Provide detailed SIT and UAT defect reports, track progress, and monitor issue resolution.
• Develop modular, reusable, and maintainable test scripts for efficiency and long-term sustainability.

Requirements:

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years of QA experience, with at least 2 years in automation or manual testing.
• Proven experience in QA testing within Agile/Scrum environments.
• Hands-on experience with QA automation tools and frameworks.
• Experience with no-code/low-code testing platforms (advantage).

• Establish and maintain a comprehensive Safety, Health, and Environmental (SHE) system, including the formation of SHE committees, site inspections, and site safety management.
• Develop and implement a Workplace Safety and Health (WSH) program for new workers, including identification systems for qualified personnel and operators.
• Attend SHE coordination meetings, plan work sequences, identify incompatible works and risks/hazards, and develop site maps for delivery and storage improvements.
• Handle near-miss, accident, and incident reporting, and propose remedial measures to prevent recurrence.
• Prepare, maintain, and manage the Project Safety, Health, and Environment System (SHEMs). Responsible for preparing the monthly SHE (Safety, Health, and Environment) report. Experience with ZAP 2.0 system will be considered an added advantage.
• Conduct safety inspections and propose remedial measures to prevent recurrence.
• Manage Workplace Safety and Health Officers (WSHO) or Workplace Safety and Health Coordinators (WSHC) reporting to respective project leads.

Requirements:

• Educational Background: Degree or Diploma in an Engineering discipline.
• Professional Qualifications: WSQ Specialist Diploma in Workplace Safety and Health or higher.
• Registration: Ministry of Manpower (MoM) Registered Workplace Safety & Health Officer (at least 10 years post-registration with MoM) and Registered Environmental Control Officer (ECO) with NEA.
• Relevant experience in railway projects (LTA, NEL, NSEWL, BPLRT) is preferred.

• Elicit and document business requirements through stakeholder interviews, workshops, and analysis of existing specifications.
• Translate business needs into functional and non-functional specifications, user stories, or models like UML/BPMN for developers.
• Support solution design, testing (including UAT), and implementation by validating requirements against predefined scope.
• Manage changes to requirements throughout the project lifecycle, rigorously evaluating impacts on tender specifications before approval.
• Manage stakeholders actively to align expectations, specify requirements within the solution platform's capabilities, communicate progress, and prevent deviations from the tender-defined scope, minimizing scope creep.

Requirements:

• Must have experience in requirements engineering for Microsoft Dynamics CRM or similar.
• Must have more than 2 years of experience as a Business Analyst in IT/software projects, including requirement gathering and stakeholder management.
• Preferred: IIBA certifications (ECBA, CCBA, CBAP, or PMI-PBA).
• Preferred: Working experience in Government of Singapore projects.
• Preferred: Experience with data visualization tools (Power BI, Tableau) and scripting (Python/R).
• Preferred: Proficiency in technical skills like SQL, Excel, BPMN/UML modelling, and SDLC methodologies (Agile/Waterfall).

• Strong understanding of cloud architecture principles, design patterns, and best practices for enterprise-scale deployments.
• Proven hands-on experience with public cloud platforms, particularly AWS and Azure, covering both Day 1 (deployment, configuration, migration) and Day 2 (operations, monitoring, optimization, incident response) activities.
• Experience with automation and Infrastructure-as-Code (IaC) using tools such as Terraform, CloudFormation, or ARM templates; proficiency in Python for scripting and workflow automation is an advantage.
• Familiarity with hybrid and multi-cloud environments, with Google Cloud knowledge considered a plus.
• Strong collaboration skills with the ability to work effectively in cross-functional, agile, and DevOps-driven teams.
• Demonstrated critical thinking, analytical ability, and creative problem-solving in cloud deployment, security, and operations.
• High attention to detail with a focus on quality, scalability, resilience, and cost optimization in cloud solutions. 

Experience Requirements

• 6+ years of experience in cloud infrastructure deployment and operations using Terraform, AWS Cloud Formation Template / Azure Resource Manager.
• Proven experience delivering cloud solutions for enterprise and/or government sector clients in Singapore.

Professional Qualifications:

• Diploma or Bachelor’s degree in information technology or any related discipline.
• Industry-recognized network certifications such as CCNP or equivalent are strongly preferred.

Skills:

• Minimum 7 years of experience in supporting high-tech environments using Cisco networking solutions.
• In-depth knowledge of Cisco Switches, Access point and Firewall
• Strong expertise in wired, wireless, and VPN network support, with a focus on enterprise-level networks.
• Proficiency in network monitoring and diagnostic tools to ensure optimal performance and security.