Automotive Service Advisor | 5.5 days | Alexandra - YZ11
2 months ago
Position title : Automotive Service AdvisorLocation: AlexandraWorking Day: 5. 5 days Working Hour: Mon-Fri 9am - 6pm ; Sat 9am - 1pmSalary : $3,000 -.....
Position title : Automotive Service Advisor
Location: Alexandra
Working Day: 5. 5 days
Working Hour: Mon-Fri 9am - 6pm ; Sat 9am - 1pm
Salary : $3,000 - $3,500
Job Scope
- Customer Assistance: Greeting customers, listening to their vehicle concerns, and understanding their service requirements. Provide excellent customer service throughout the entire service process.
- Service Recommendations: Coordinate with workshop technicians on the inspection of vehicles, discuss findings with customers, and recommending necessary repairs or maintenance based on vehicle's condition.
- Cost Estimates: Preparing quotations for repairs, including parts, labour, and any additional services required.
- Appointment Scheduling: Coordinating and scheduling service appointments to ensure an organized workflow and maximising efficiency at workshop.
- Communication: Keeping customers informed about the status of their vehicles, updating them on any delays or changes in the service timeline, and obtaining approval for additional repairs, if needed.
- Technical Consultation: Providing basic technical information to customers about their vehicle's condition, explaining repairs in non-technical terms, and addressing any questions or concerns.
- Upselling: Suggesting additional services or maintenance that may be beneficial to the customer's vehicle and introduction of periodic promotion campaigns.
- Customer Satisfaction: Ensuring customer satisfaction by addressing any issues or complaints promptly and professionally.
- Record Keeping: Maintaining accurate service records, customer information, and other relevant data in the service database.
- Other ad-hoc duties as assigned.
Requirement
- Minimum GCE “N” level or Nitec in Automotive Trade
- Preferably 1 year of experience as Service Advisor in automotive industry
Interested applicants, WA your resume to +65 9136 9792 or email your resume to supreme.yentan@gmail.com.
Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932
The SupremeHR Advisory Pte Ltd EA No: 14C7279
Official account of Jobstore.