Job opening for a Warehouse Logistics & Distribution Assistant Manager (Mandarin speaker) at multiple locations: Shah Alam, Nilai, Selayang, Kota Bharu, and Kuantan.

Key Job Descriptions

• Manage the Service Distribution Centre operations by ensure full compliance on standard operating procedures (SOP)
• Participate in receiving, warehousing, and distribution operations by coordinating, and enforcement of day to day operational activities involving physical stock counts and conducting inventory with reconciling storage data.
• Maintain service distribution centre staff job results by frequent coaching, counselling, disciplining, monitoring, and reviewing job results.
• Maintain physical condition of distribution centre by planning and implementing 5S’s; inspecting equipment; issuing work orders for repairs and replacement.
• Completes service distribution centre day to day operational requirements by overseeing scheduling process with follow up on delivery results.
• Monitoring stock movement and report to management timely on stocks level and fix the discrepancies.
• Participate and oversee operations - shipment inbound, loading and delivery by coordinating service and distribution staff to avoid and delays in delivery schedule.
• Safeguarded total warehouse operations and mitigate any liability by establishing and implementing employee training, safety and security protocols
• Enforced proactive inspection and maintenance schedule to keep operational equipment in good condition and conduct internal audits.

Key Job Requirement

• Diploma or Degree in Warehouse Operation/Supply Chain or Business Management.
• Minimum 5 years of Managerial working experience in total warehousing and distribution centre/logistic with 3PL is a MUST.
• Candidate with experience in storage of electrical/electronic product is preferred.
• Able to plan, result driven, self-starter and strong leadership skill.
• Computer literate with intermediate level in Microsoft Excel and familiar with WMS/SAP.
• Fluent both written and communication English and Mandarin is MUST.
• Immediate starter or with short notice is desirable.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Supply Chain Manager

Location: Yishun, Singapore
Working Hours: Monday to Friday, 8.30am – 5.30pm
Salary: Up to $7,000 Basic + Variable Bonus

Join an established organization supporting Singapore's healthcare sector through the distribution of essential medical products and solutions. We are looking for an experienced Supply Chain Manager to lead our Procurement and Logistics teams, drive operational excellence, and strengthen our end-to-end supply chain capabilities.

What You'll Be Doing

• Lead, mentor, and develop a team of approximately 30 employees across Procurement and Logistics functions.

• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

• Drive team engagement, capability development, and operational effectiveness.

• Oversee the full supply chain cycle, including procurement, inventory planning, warehousing, logistics, and distribution.

• Ensure smooth operational flow while balancing service levels, inventory availability, and cost efficiency.

• Develop and implement forecasting and planning strategies to support business growth and customer demands.

• Ensure adherence to safety standards, operational procedures, and regulatory requirements.

• Maintain compliance with GDPMDS and relevant industry regulations.

• Conduct regular reviews and audits to uphold operational excellence and risk management standards.

• Build and maintain strong relationships with suppliers, vendors, and logistics partners.

• Lead supplier negotiations to achieve optimal pricing, service levels, and contractual terms.

• Monitor supplier performance and implement improvement initiatives where required.

• Manage inventory levels to ensure product availability while minimizing excess stock and carrying costs.

• Oversee inventory accuracy, documentation, shipment tracking, and reporting processes.

• Implement best practices to improve inventory visibility and control.

• Analyze supply chain performance using KPIs and operational metrics.

• Identify opportunities for process optimization, cost reduction, and productivity enhancement.

• Drive automation and system improvement initiatives to strengthen operational efficiency.

What We're Looking For

• Diploma or Bachelor's Degree in Supply Chain Management, Logistics, Business, or a related discipline.

• 10 years of supply chain experience, including at least 3 years in a managerial capacity.

• Proven track record of managing teams of 20 or more employees across multiple supply chain functions.

• Strong knowledge of procurement, inventory management, warehousing, logistics, and distribution operations.

• Familiarity with GDPMDS, safety requirements, and regulatory compliance standards.

• Experience using supply chain management systems, Oracle NetSuite, and Microsoft Office applications.

• Candidates should be comfortable with hands-on operational involvement, including situations where lifting of heavier loads may be required.

About Us:

At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a Manager/ Senior Manager, Commercial Sales (Trucks) to join our team and help accelerate our brand’s growth.

Roles & Responsibilities:

• Oversee Sales of commercial vehicles for BYD Singapore.
• Assist in engaging and managing the distribution of comprehensive range of electric commercial vehicles in Singapore.
• Assist in defining market segments and devise marketing strategy and action plan.
• Prepare yearly target and sales plan (yearly & periodic forecast) for achieving Sales target.
• Liaison with BYD HQ commercial vehicles R&D & Production Team on products requirement, specifications, new products availability or upgrade for current products, including shipment and delivery schedule.
• Liaison with Authority & Distributors in the homologation of EV commercial vehicles.
• Maintain good rapport and communications with both customers and local government authorities to keep abreast of policies relating to EV commercial vehicles adoption in Singapore.

Job Requirements:

• Any Degree but preference would be given to Mechanical or Electrical Engineering background.
• Minimum 10 years’ experience in Sales, Operations or Project Management.
• Good communications skills.

Job Summary:

The Manager is responsible for supervising and directing supply chain activities within the company and managing the planning, procurement of materials, logistics, and services involved in development and production including the planning for all materials and supplies to meet the operational needs of Quasar Medical Singapore. The successful candidate will be a values-driven, results focused leader capable of successfully managing a team and working with employees at all levels of the organization.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Manage the effectiveness of the material management operations against global KPI
• Develop and communicate material management policies, procedures, and internal controls
• Plan, organize, direct, manage and evaluate the material management activities, including production build plans driven through fully integrated ERP/MRP systems
• Production planning of customer orders, good management of internal work orders, ensuring achieve KPI OTD.
• Manage all elements of supply chain costs including ocean freight, handling and storage, costs of processing and distribution.
• Manage shipment and export from logistic perspective, make sure 0 error of customer FGs shipment and smooth Customs clearance.
• Monitor cost of sales with supply chain partners, with aim of reducing costs and gaining efficiencies in the supply chain, monitoring KPIs
• Ensure that all transactions are kept current, recorded accurately, and processed efficiently
• Regularly review and ensure accuracy of materials planning information in MRP system
• Manage relationships with manufacturing and storage and logistics partners in the supply chain, including organizing regular supply chain meetings
• Lead and coach the Supply Chain Team Members to ensure objectives and personal development plans are defined and agreed in line with company performance management procedures
• Knowledge source for MRP system driven processes
• Support the plant initiatives on environmental strategy, packaging technology, quality standards, disaster/business recovery planning procedures
• Responsible for Health & Safety within assigned areas to include accident investigation and corrective action
• Ensure good inventory management; work with Finance as agreed on periodic stock checks
• Maintain and comply with ISO13485, GMP and FDA regulations.
• Maintain good 5s, safety at warehouse.
• Other tasks from supervisor

Authority:

• Ensure environmental aspect and safety hazard risk assessments are identified, reviewed, carried out to remove or control the risks to their respective staff at the workplace.
• Approve department environmental aspect, Risk Assessment and Safe Work Procedure if the risk is within acceptable level.
• Provide and maintain a work environment which is safe and without risk to health for employees at work.
• Report immediately all occupational accidents & incidents to the company and relevant parties and support the EHS Committee Management Representative in conduct of incident/accident investigation as appropriate.
• Initiate and/or approve disposition actions for EHS nonconformance as well as corrective/preventive actions to prevent recurrences
• Ensure that environmental, health & safety policies are upheld, EHS objectives and metrics are monitored, corrective/ preventive actions taken on EHS system defects are effective and properly closed.
• Responsible for the safety, health and well-being of workers under their charge.
• Provide support in EHS internal and external audits.
• To enforce compliance to company’s EHS management system and relevant legal and other applicable EHS requirements.
• To delegate task/s to his/her subordinates.
• To stop any unsafe work or negligent act that may endanger personnel.
• To investigate and analyse any incidents that occurred within his/her charge.

Education/Experience and Qualifications:

• Management or technical diploma degree, BS preferred, with 3-5yrs in a management or supervisory role in a high-volume production environment, preferably in Medical Device Manufacturing.

·       Excellent Communication Skills

·       Experience in master scheduling, MRP/ERP driven processes

·       Working knowledge of MRP/ERP systems

·       Knowledge of Oracle and/or SAP an advantage

·       Familiar with LEAN and Six Sigma methodologies

• Computer literacy required.  Familiar with Microsoft office software.

·       Knowledgeable in writing procedures and GMP requirements

·       Knowledge of GMPs & GDP’s in ISO 9001, ISO13485 and the Medical Device Directives.

- Supervise overall warehouse operations including SG local transportation from/to company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

1-2. Overall Operations Projects Supervision

- Delegate the respective tasks to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding. - Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

1-1. Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

1-2. Overall Operations Projects Supervision

- Delegate the respective tasks to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding. - Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

[Job ID: 1490841]

Responsibilities:

• Oversee daily operations of the Logistics Section to ensure smooth and timely workflows.
• Verify operational reports, expense invoices and shipping arrangements.
• Conduct random audit checks on daily stock counts to ensure accuracy.
• Ensure all external correspondences are promptly followed up.
• Support and optimise production planning activities.
• Collect, analyse and share sales information internally.
• Perform sales and stock variance analysis to support decision-making.
• Coordinate with internal and external stakeholders to resolve sales, production and raw material variance issues.
• Manage customer relationships and handle all customer inquiries.
• Manage and resolve matters related to sales, stock and delivery issues.
• Oversee logistics-related expenditures and verify vendor pricing and quotations.
• Drive continuous improvement initiatives within the section.
• Encourage and monitor staff participation in improvement activities.
• Manage employee performance and development.
• Provide coaching and guidance to help the team achieve performance targets.
• Conduct regular check-ins and deliver performance feedback.
• Facilitate employee engagement and developmental discussions.

Requirements:

• At least eight years of relevant logistics or supply chain experience, including three years in a supervisory or managerial role.
• Strong knowledge of international trading and supply chain management.
• Proficiency in ERP systems.
• Strong analytical skills to support operational and strategic decisions.

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across millions of hotels and holiday properties, flights, and experiences worldwide.

About the Team

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Singapore and Malaysia identified as key growth markets, we are expanding our commercial team to capture this opportunity.

The Opportunity

As the Leader for Flights in Singapore and Malaysia, you will play a pivotal role in shaping Agoda's market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership.

You will operate with end-to-end ownership of the Singapore and Malaysia market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda's commercial face in-market, working directly with C-level executives of our partners across Singapore, Malaysia, and China, supported by global teams across Product, Marketing, Finance, Legal, and more.

Key Responsibilities

• Set the strategy: define and execute market strategies for Singapore and Malaysia, while managing key airline partner relationships across the China market, balancing growth, profitability, and long-term competitive positioning
• Lead commercial negotiations: own pricing, availability, and commercial terms with airline partners across Singapore, Malaysia, and China to maximize Agoda's competitiveness
• Be the market voice: act as the go-to expert on Singapore and Malaysia aviation and online travel — including the China-based partners within scope — sharing insights with internal teams and shaping Agoda's product and growth strategy
• Deliver partner success: build deep, trusted executive-level relationships with suppliers across Singapore, Malaysia, and China, driving joint initiatives that enhance distribution, revenue, and customer experience
• Drive execution excellence: ensure partners' day-to-day needs are met by collaborating with Agoda's regional supply teams, operations, and product specialists
• Analyze and optimize: use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly
• Innovate at scale: conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth

Requirements

• 5+ years of experience in the Flights, OTA, or airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Singapore, Malaysia, and China markets highly preferred)
• Proven track record of delivering growth through partnerships, negotiations, and strategy execution
• Commercial acumen with the ability to balance short-term results and long-term market building
• Strong executive presence and communication skills; able to manage complex conversations at senior levels
• Proficiency in English and Mandarin is required to manage partner relationships (in Singapore, Malaysia, and China markets) and communicate effectively across regional and global teams
• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments
• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions

We welcome applications from Singaporeans, Singapore Permanent Residents, and candidates of all backgrounds who meet the job requirements. Agoda is an equal opportunity employer committed to a diverse and inclusive workplace.

1.     Ensure an uninterrupted supply of assignedproducts and countries with higher complexity or revenue by solving operationalsupply issues and steering the collaboration with external partners.

2.     Lead the organization through change initiativesrelated to supply planning, ensuring successful adoption of new processes andtools that align with DSO principles.

3.     Supply capabilities focus:-

·      Monitor inventory levels at affiliate locationsand ensure adherence to inventory targets and perform in-depth analysis toidentify trends and opportunities by developing and monitoring short termsupply plans in close collaboration with Country/Customer Stakeholders,Internal Packaging Sites and External Manufacturing.

·      Exception-based management of operational supplyissues, such as out of stock events or overstocking as well as support theprioritization and allocation in supply bottleneck situations.

·      Define and control required bridging stocklevels due to country-specific events.

·      Initiate and check customer master datamaintenance including consistent planning parameters for replenishmentprocesses.

·      Oversee inventory impacts of lifecycle events.

·      Develop and implement supply chain strategiesthat align with organizational goals, utilizing a visionary approach toanticipate market trends and drive innovation within the supply planningfunction.

4.     Change capabilities focus:- Responsible forplanning local re-packing activities of imported goods, local change managementand align with local regulatory.

·      Ensure GxP-compliance by managing productchanges according to supply needs and local regulatory requirements.

·      Ensure the execution of changes by assessingregulatory requirements, defining implementation strategy and workflow,assigning work packages to functions and scheduling due dates.

·      Adaption of implementation strategy,prioritization of work and escalation in case of deviations during the changeexecution.

·      Initiate and check material master datamaintenance including consistent planning parameters for replenishmentprocesses.

·      Coordinate with regulatory, commercial, marketaccess teams, demand planning and quality teams to develop a local or regionallaunch and lifecycle strategy.

·      Proactively collaborate with global counterpartsto develop a lifecycle strategy that minimizes local and regional registration,filing, and packaging costs.

Supply Chain Buyer / Program Manager — Electronics Manufacturing

We are seeking a commercially strong and execution-focused Supply Chain Buyer / Program Manager to manage procurement, supplier coordination, material readiness, cost control, and program delivery support for an electronics manufacturing operation.

This role requires a hands-on professional who can drive supplier performance, secure materials on time, manage purchasing priorities, support production requirements, and coordinate closely with internal teams to ensure customer commitments are met.

Key Responsibilities

Procurement & Buying

• Manage the purchasing process for assigned commodities, projects, or customer programs.

• Source, evaluate, and negotiate with suppliers to secure competitive pricing, reliable lead times, and suitable commercial terms.

• Issue purchase orders and follow up closely on order confirmation, delivery schedules, shortages, and supplier commitments.

• Monitor supplier performance in relation to cost, delivery, quality, responsiveness, and service level.

• Resolve purchasing issues, including price discrepancies, late deliveries, minimum order quantity constraints, and documentation gaps.

Program & Material Readiness

• Coordinate material readiness to support production schedules, customer delivery requirements, and project timelines.

• Work closely with Production, Planning, Engineering, Quality, Warehouse, Finance, and Management to resolve supply chain issues.

• Track critical parts, long-lead items, shortages, and supplier delays that may affect production or customer delivery.

• Maintain clear visibility of material status, open purchase orders, pending RFQs, supplier commitments, and delivery risks.

• Support new product introduction, engineering changes, urgent builds, and customer-driven program requirements.

Supplier Management & RFQ Control

• Lead RFQ activities, supplier quotation comparison, cost analysis, and sourcing recommendations.

• Review supplier quotations for price, currency, MOQ, lead time, payment terms, delivery terms, and validity.

• Prepare supplier comparison reports and support management decision-making.

• Maintain supplier communication records, quotation files, purchase order records, and sourcing documentation.

• Escalate supplier risks and propose recovery actions where delivery, cost, or quality issues arise.

Cost Control & Supply Chain Reporting

• Identify cost-saving opportunities through negotiation, alternative sourcing, supplier consolidation, and better purchasing controls.

• Monitor procurement spend, material cost trends, price variances, and supplier-related cost impact.

• Prepare supply chain reports covering RFQ status, PO status, shortage status, supplier performance, delivery commitments, and cost-saving progress.

• Support inventory optimisation by balancing material availability, lead time risk, excess stock, and cash flow impact.

• Drive continuous improvement in purchasing workflow, supplier follow-up discipline, and supply chain visibility.

Cross-Functional Program Coordination

• Act as the key coordination point between internal departments and suppliers for assigned programs.

• Support customer delivery commitments by ensuring supply chain issues are identified, tracked, and resolved promptly.

• Coordinate internal action plans for shortage recovery, urgent purchases, supplier escalation, and delivery prioritisation.

• Provide management with clear updates on program risks, material gaps, supplier blockers, and recommended next actions.

• Support audits, compliance checks, and ad-hoc operational requirements where needed.

Requirements

• Relevant experience in purchasing, supply chain, procurement, program coordination, or materials management.

• Experience in electronics manufacturing, contract manufacturing, engineering, cable harness, mechanical, or production environments will be an advantage.

• Strong understanding of RFQ, purchase orders, supplier negotiation, quotation comparison, lead time control, inventory planning, and supplier follow-up.

• Able to manage multiple suppliers, part numbers, purchase orders, and program priorities at the same time.

• Strong analytical ability with good cost-control, reporting, and problem-solving skills.

• Proficient in Microsoft Office, especially Excel, Word, Outlook, and procurement tracking tools.

• Experience with ERP, MRP, inventory systems, or supply chain dashboards will be an advantage.

• Good communication and negotiation skills, with the ability to work across departments and with external suppliers.

• Highly organised, detail-oriented, and able to operate under time-sensitive production or customer delivery pressure.

• Strong ownership mindset with the ability to follow through until issues are fully closed.

Preferred Attributes

• Experience handling electronic components, cables, harnesses, PCB assemblies, mechanical parts, sheet metal, or manufacturing consumables.

• Familiarity with shortage management, supplier escalation, RFQ tracking, cost-down projects, and production material planning.

• Able to prepare management-ready reports for open PO status, supplier response, material risk, and cost-saving opportunities.

• Comfortable using digital tools and AI-assisted workflows to improve RFQ processing, supplier communication, and procurement reporting.

• Able to operate as both a buyer and a program coordinator, balancing commercial control with delivery execution.

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

The Supply Chain Order Management Manager leads the end-to-end order management process, ensuring accurate, timely, and cost-effective fulfillment of customer orders. This role acts as a key interface between Sales, Planning, Manufacturing, Logistics, and Customer Service to ensure customer commitments are met.

Order Management and Execution

• Own RLC-Asia Order Process and Delivery activities, from order validation through fulfillment and ensures on-time delivery performance.
• Manage and handles order holds, backorders, allocation constraints, and delivery issues.
• Establish and monitor order fulfillment KPIs (On-time Delivery, backlog, etc.)
  

Customer and Cross Functional Stakeholder Coordination

• Partner with Sales, Demand Planning, Supply Planning, Warehouse, and Transportation teams on RLC Order related matters.
• Act as escalation point for customer delivery issues and business-critical shipments
• Communicate delivery commitments, changes, and risks clearly to internal and external stakeholders.
• Provide order visibility and backlog updates to support planning and execution decisions
  

Process / Continuous Improvement

• Drive continuous improvement in order management workflows, controls, and system utilization
• Standardize order management processes across regions or business units
• Lead or support transformation initiatives (ERP upgrades, automation, digital tools)
  

Reporting, Data and Analytics

• Analyze order patterns, backlog trends, and fulfillment risks
• Provide regular performance reports and insights to Global Operations Leadership
• Support forecasting accuracy and capacity planning through order visibility
• Execute order transactions in ERP systems (e.g. SAP)
  

Compliance and Process Governance

• Ensure compliance with trade, export controls, and internal policies
• Follow standard operating procedures and control requirements
• Participate in audits and process improvement initiatives
  

Team Leadership

• Lead, coach, and develop the order management team
• Set performance goals and conduct regular reviews
• Build strong customer focus and accountability culture
  

Qualifications

• Bachelors or Masters Degree or University Degree or equivalent.
• Typically 6+ years relevant experience in Order Management or Customer Fulfillment for entry to this level.
• Knowledge of global shipping, incoterms, and trade compliance
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capability
• Ability to operate in fast-paced, regional, matrix environments
• Prior experience in SAP system is highly preferred.

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Position: Air Freight Manager
Salary: up to $7000
Working Day: 5.5 Days
Working Hour: 9am-5.30pm | 9am-1pm (Alt Sat
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities:

• Overseeing, mentoring, and assisting the Airfreight Import Customer Service team while making sure employees effectively handle all import procedures.
• Keep an eye on all daily import operations, such as billing, job closure, customs compliance, shipment documentation, and carrier coordination. Make ensuring that defined procedures and service standards are followed.
• Determine operational bottlenecks, put process enhancements into place, and assist efforts to improve workflow effectiveness.
• Monitor team performance in relation to SLAs and KPIs, give comments, and report problems to the manager when necessary.
• Respond to complicated import-related consumer questions and, if necessary, act as a point of escalation for service problems.
• To guarantee that import shipments are executed smoothly, coordinate with Customs, Airfreight Operations, and other departments.
• Support the establishment and implementation of import customer service policies and guarantee staff compliance with internal procedures and regulatory standards.

Qualifications & Requirements:

• Demonstrated capacity to manage a group of people and improve KPI performance. (15-18 employees in customer service)
• Strong proficiency with all aspects of air import procedures. (local operations in singapore)

To Apply:

• You may email your resume to jj@alignrecruitment.com.sg for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580