Total 30 Quality Assurance / Control job vacancies in Surabaya, East Java

Summary/Objective

The QA Associate’s role will be to perform inspections, checks, tests, and sampling procedures of incoming material, parts, tooling and components used in manufacturing process, subassemblies, in-process, semi-finished or finished products.

Essential Functions/ Responsibilities.

1. Perform inspections of components, tooling, subassemblies & finished products according to the defined criteria with physical, mechanical and/or electrical measurements.

2. Accurately document the results of the inspections and testing in a timely manner.

3. To rework or reject parts, subassemblies or finished products as required.

4. To respond on certain urgent delivery, expedited and run daily receipts crystal when all parcels been received to check for missing items that didn’t come to QA.

5. To respond for reject report issuing and Enter QP.

6. To support on internal calibration, containment, Quarantine and sample verification.

7. To follow work instruction without deviation unless approved by Engineering or Management.

8. Any other job-related duties as assigned by Superior or Management.

9. Adheres to all Samtec Quality Principles and actions.

Required Experience

1. 1 year in related / similar position

Preferred Education:

1. Min GCE ‘O’ level and above / related technical or equivalent experience.

A locally owned multinational company in the supply chain and logistics industry is seeking a dedicated and detail-oriented Credit Control Executive/ Accounts Receivable Specialist to join our finance team. In this role, you will be responsible for ensuring timely and accurate billing to customers, managing accounts receivable processes, and assisting with ad hoc tasks such as annual audit, PO creation and other finance-related activities.

This role is a 1-year contract with the possibility of permanent conversion based on performance.

Key Responsibilities

• Customer Billing: Generate and issue accurate customer invoices based on contractual terms and agreed-upon schedules.
• Account Reconciliation: Ensure customer accounts are reconciled regularly and address any discrepancies or issues promptly.
• Payment Tracking and collection: Monitor incoming payments, following up closely with customer for overdue payments and assist in resolving any payment disputes or issues and updating customer records/SAP accordingly.
• Reporting: Provide regular updates to management regarding accounts receivable status, aging reports, and outstanding balances.
• Ad-hoc Tasks: Assist with various administrative tasks, including but not limited to, creating purchase orders (POs), processing debit/credit notes, and handling customer inquiries.
• SAP System Use: Use SAP for billing, invoicing, payment tracking, and other finance-related functions.
• Process Improvement: Suggest and implement process improvements to streamline billing and receivable functions.
• Cross-Department Collaboration: Work closely with the sales, customer service team and contract team to ensure smooth operations related to invoicing and customer accounts.

Requirements

• Strong understanding of billing and invoicing processes.
• Ability to prioritize tasks and manage time effectively to meet deadlines.
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Basic understanding of accounting principles.
• Diploma in accounting required; Bachelor's degree in finance, accounting, or related field preferred.

Preferred Skills

• Understanding of billing and collections process.
• Experience in using SAP for finance and billing tasks.
• Ability to work independently and as part of a team.
• Familiarity with financial reporting and reconciliations.

About Goodpack

Goodpack is an innovator in developing safe and cost-efficient transportation and storage solutions for challenging payloads, including natural rubber, food and liquids and specialty industrial goods such as tires and automotive parts. We have a strong network of team members, operations and depots around the world, dedicated to simplifying our customers’ supply chain processes.

Our Business Promise – Connecting Businesses Globally

We deliver value to our customers and partners through efficient supply chain solutions, our global network and fleets of intelligent returnable containers.

Our Employee Promise

We work closely together, in the spirit of the family-business at our origins. At the same time, supported by a strong and financially robust ownership structure, Goodpack offers meaningful exposure and broad opportunities to make an impact at the local, organizational, and global levels.

Being of a network company with global presence, you will be exposed to different parts of the organization and adjacent functions through collaboration, broader job scope, and job rotations. The fast-paced and dynamic culture accelerates on-the-job training and learning, and consequently professional growth. You have easy access to our leaders, you can avail of international mobility programs and leadership development paths. You become an integral part of the network, your views and opinions matter and your own teams and the surrounding teams support you. You are connected to the entire world and our strong human network is reflecting and supporting our Connecting Businesses Globally business promise.

We believe in the value of employability, the continuous process of acquiring experience, new knowledge through purposeful learning and skills that contribute to successful careers in the ever-changing Logistics and Supply Chain industry.

Who are we looking for?

We are always looking out for talents who have the required skills and the following traits:

Adaptable: You believe that change is the only constant and you are resourceful in your attempts to find improvement opportunity within that change. You are not afraid to try new things

Collaborative: You enjoy working with others and you are open to contribute knowledge, ideas and perspective. This is what makes our network strong and resilient

Self-directed: You take initiative, drive it from the start till the end and take pride and accountability in the result of the initiative.

Curious: You are hungry for knowledge, in your area of responsibility as well as beyond. You are determined to seek answers by asking the questions and you are willing to constantly learn.

Hands on: You are comfortable in seeing the big picture and you are passionate about turning strategy into reality through practical means and delivering results.

Communicate proactively: You are well-versed in verbal and written communication. You listen to others’ opinions and express your thoughts and ideas well.

Join us and be a part of Goodpack family!

“By applying to the above-referenced position, you consent to the collection, storage, use, transfer (including outside of the country where such information was collected from) and disclosure of the above personal data by Goodpack for the purposes of evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of your personal details and other information provided (“Purposes”).”

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Leads a manufacturing site to excellence in product quality, operational excellence, and a culture of putting patients first.
• Drives the combined Quality and GOSC strategies to deliver results.
• Interacts with and influences leaders across multiple leadership teams (Core Quality, OUs, and GOSC).
• Provides oversight for the development and maintenance of quality programs, systems, processes, and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines.
• Leads audit and inspection preparation, resolution of audit and inspection findings and liaises with auditing groups and inspectors through all stages of the audits.
• Facilitates uniform standards worldwide and enables best practice sharing, thereby fostering the achievement of company's mission globally.
• May develop, evaluate, implement, and maintain technical quality assurance and control systems or reliability systems and standards pertaining to materials, techniques, or company products.
• Organizes the coordination of activities with outside suppliers and consultants to ensure timely delivery.

PEOPLEMANAGEMENT FUNCTIONAL CAREER STREAM: Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.

DIFFERENTIATINGFACTORS

Autonomy: Manages department (s) or small unit that includes multiple teams led by managers and / or supervisors. Provides motivational leadership for the area managed. Provides thought and technical leadership. Performs work without appreciable direction.

Organizational Impact: Leads the development of the strategy for own department or business area, ensuring links to the company’s aims and objectives. Management authority to make large business decisions and some strategic decisions. Decisions impact the financial performance, employees, or public image of the operational unit and/or company. Typically has budget or P&L accountability for a department, broad functional area or geography.

Innovation and Complexity: Drives innovation across the business area, encouraging best practice and knowledge sharing. Significantly improves, changes or adapts own department or business area’s processes, systems, products or services. Problems and issues faced are complex, difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem.

Communication and Influence: Develops long term strategic relationships and alliances with key internal and external stakeholders. Communicates and conducts briefings with senior or executive leadership regarding ongoing operations and strategic initiatives. Influences across functions and businesses to negotiate and gain cooperation on operational issues and internal divergent objectives.

Leadership and Talent Management: Directs and leads a department, broad functional area or geography, including one or more teams led by managers and / or supervisors. Determines supervisory relationships, and creates workforce and staffing plans to accomplish business results. Authorizes hiring, firing, promotion and reward within own area.

Required Knowledge and Experience: Requires broad management and leadership knowledge to lead multiple job areas, and detailed functional and operational expertise. Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) and minimum of 10 years of relevant experience with 7+ years of managerial experience, or advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience. Experience in the Medical Devices/ Pharmaceutical Industry required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

The position involves strategic leadership, cross-functional collaboration, and continuous improvement initiatives to enhance supplier quality and mitigate risks.

Responsibilities / Accountabilities:

• Responsible for OSAT (Bumping, DPS, Assembly, and Final Test) quality performance to ensure meeting Qorvo out-going products quality requirement, protect Qorvo customer and revenue from quality risk
• Ensure Best-in-class quality performance from key suppliers and drive continuous improvement initiatives aligned with corporate objectives.
• Develop strategies and drive continuous improvement to mitigate risks and meet customer expectations. Specific responsibilities include:
• Change Control: Manage and approve supplier and OSAT changes, ensuring minimal impact on production and quality. Review supplier’s change management processes and lead supplier continuous improvement programs.
• Quality Scorecard: Develop and track supplier and OSAT scorecards, driving quality performance improvements. Manage and drive supplier quality performance to meet or exceed KPI goals.
• Continuous Improvement: Drive continuous improvement in Supplier and OSAT quality performance. Initiate, organize, and lead cross-functional task forces for short-term problem-solving and long-term continuous improvement.
• Supplier and OSAT Development: Collaborate with suppliers and OSATs to identify areas for improvement and implement corrective actions. Monitor process performance indices on qualified processes and establish proactive control systems to maintain and improve process performance.
• Risk Management & Mitigation: Identify and mitigate supplier and OSAT-related risks, ensuring business continuity.
• Supplier and OSAT Audit: Conduct regular audits to ensure compliance with quality and regulatory requirements. Address customer audit findings, implementing corrective actions and process improvements. Investigate customer quality complaints and RMAs; drive 8D corrective and preventive actions to address root causes of customer quality issues.

Job Requirements : 

• Bachelor’s degree in engineering (Electrical, Mechanical, Materials, Quality) with >10 years of Semiconductor Industry experience, with a focus on supplier quality management, process engineering, or quality assurance.
• Demonstrated good track record of managing complex supplier quality programs, driving continuous improvement initiatives, and working cross-functionally with suppliers and internal teams.
• Certifications and Expertise In-depth knowledge of international quality management systems (ISO 9001, IATF 16949 etc.) is essential.
• Practical familiarity with quality tools such as Six Sigma, Lean Manufacturing, Statistical Process Control (SPC), FMEA, 8D problem solving, and supplier audit methodologies is highly valuable.
• Certification in quality management (e.g., ASQ Certified Quality Manager, Six Sigma Black Belt) is an advantage.
• Skills and Attributes: Strong analytical, problem-solving, and communication skills are mandatory for interacting with internal teams and suppliers.
• Fluency in English and ability to lead process improvement, audits, and supplier development projects.
• Proactive, relationship-focused, and capable of negotiating and convincing stakeholders to achieve quality objectives

Job Summary

Seeking a Penetration Tester to identify, analyze, and exploit security vulnerabilities across networks, applications, and cloud environments using ethical hacking techniques. Aiming to strengthen organizational security posture by delivering actionable insights and detailed risk assessments

Mandatory Skill-set

• Background in Information Security / Engineering / Computer Science or equivalent;
• Must have 5 years of experience in Information Security;
• OSCP certification or equivalent;
• Experience with networks and cloud technologies (advantage);
• Strong analytical and problem-solving mindset;
• Good communication and interpersonal skills.

Desired Skill-set

• Exposure to network technologies;
• Exposure to cloud technologies.

Responsibilities

• Design, conceptualise, and deliver penetration testing programmes;
• Research attacker TTPs to improve existing techniques, procedures, and tools;
• Participate in cyber security exercises and simulations;
• Plan realistic attack scenarios for testing exercises;
• Perform penetration testing in coordination with asset owners;
• Document and present findings to relevant stakeholders.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

Seeking IT Security professionals with a keen interest in Governance, Risk and Compliance processes to contribute to the Security Engineering & Architect team in the implementation of Cybersecurity projects.

Mandatory Skill-set

• Degree in Computer Science, Information Security or Information Systems;
• At least 5 years of experience in IT security space with a strong experience in IT GRC (Governance, Risk and Compliance) related functions;
• Deep knowledge and understanding of internal controls, security frameworks, risk management and IT governance, auditing techniques and methodologies;
• Good knowledge of enterprise IT systems and components (applications, operating systems, databases, networks, cloud, DevOps);
• Familiar with industry standards related to IT Controls - ISO 27001, NIST, OWASP, Cloud Security;
• Experience in working with vendors to evaluate security technologies and working on proof-of-concepts (POC);
• Keen interest and knowledge on cyber security technologies (SIEM, NIDPS, CASB, VMS, Cyber-analytics);
• Strong in analytical thinking with attention to detail;
• Excellent communication and inter personal skills.

Desired Skill-set

• CISSP, CISM, CRISC, CGEIT and/or CISA certified.

Responsibilities

• Act as a Subject Matter Expert on IT Governance, Risk management and Compliance (GRC) and related policies and procedures;
• Contribute to the formulation and implementation of company wide IT governance standards and procedures in compliance with regulatory requirements;
• Collaborate with application development and external vendor teams to implement IT risk assessment checklists and operational IT Risk Controls;
• Continuously identify GRC Key risk indicators (KRI) and maintain IT Risk Register;
• Collaborate with stakeholders for risk management, mitigation and remediation measures;
• Liaise with internal and external parties for IT GRC related audits and facilitate timely remediation of issues;
• Keep abreast of the dynamic cyber threat landscape and identify opportunities for enhancement of IT risk processes;
• Work with key stakeholders in building a strong company wide risk-aware culture.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country

• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Product Management Control Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the of products , increase share of market and obtain competitive position.

Responsibilities:

• Participate in day-to-day product management for Cards and Unsecured Lending products such as product governance, client experience, and product strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results.

• Assist in the development and analysis of strategic product control roadmaps, ensuring framework development maximizes benefit from each product. Review surveys and analyze competitive industry landscapes to identify potential risks, threats, and opportunities for product managers.

• Work with product managers in addressing regulatory, AML, and Fraud product concerns to create an advanced set of solutions

• Contribute to the achievement of targets and effective product risk management. Oversee the identification and execution of opportunities and address gaps in business plans.

• Appropriately assess risk in business decisions, prioritizing Citigroup's reputation, clients, and assets. This includes ensuring compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

• Provide informal guidance or on-the-job training to new team members

• Implement team procedures, facilitate client problem resolution, and manage both internal and external client relationships.

Qualifications:

• 5 – 8 years of relevant experience and >6 years of financial services industry experience

• Knowledge of product control, credit, product development, and/or analytics

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated analytical skills

• Demonstrated problem-solving and decision-making skills

Education:

• Bachelor's/University degree or equivalent experience

Work Location: Changi

Key Responsibilities

• Study and analyze tender documents including drawings, specifications, bill of quantities (BOQ), and contract conditions.
• Perform quantity take-offs and measurements from drawings and models (including digital take-off tools such as Cubicost or CostX).
• Prepare preliminary cost estimates and detailed cost breakdowns.
• Source and analyze quotations from suppliers and subcontractors.
• Analyze cost data from past projects and update internal pricing databases.
• Identify potential cost risks and propose value engineering options.
• Ensure costing aligns with contractual requirements and project specifications.
• Liaise with internal departments (engineering, procurement, planning) for technical inputs and project requirements.
• Attend tender clarification meetings and site visits when necessary. Prepare and compile tender submission documents including BOQ, pricing schedules, and supporting data.
• Ensure all documentation complies with client requirements and submission deadlines.
• Any other duties assigned by superior.

Required Qualifications

• Bachelor’s degree and above in International Finance, Economics Policy Concentration
• Experience in private equity, consulting, or trade finance with proven project leadership.
• Demonstrated expertise in financial modelling, valuation, and policy analysis.
• Experience in tender management, investment negotiations, and cross-border business development.
• Excellent communication with ability to present to senior executives and global partners.
• International experience through collaboration with global research institutions, and multinational enterprises.
• Ability to thrive in fast-paced, multicultural environments.

Work Location: Changi

Key Responsibilities

• Study and analyze tender documents including drawings, specifications, bill of quantities (BOQ), and contract conditions.
• Perform quantity take-offs and measurements from drawings and models (including digital take-off tools such as Cubicost or CostX).
• Prepare preliminary cost estimates and detailed cost breakdowns.
• Source and analyze quotations from suppliers and subcontractors.
• Analyze cost data from past projects and update internal pricing databases.
• Identify potential cost risks and propose value engineering options.
• Ensure costing aligns with contractual requirements and project specifications.
• Liaise with internal departments (engineering, procurement, planning) for technical inputs and project requirements.
• Attend tender clarification meetings and site visits when necessary. Prepare and compile tender submission documents including BOQ, pricing schedules, and supporting data.
• Ensure all documentation complies with client requirements and submission deadlines.
• Any other duties assigned by superior.

Required Qualifications

• Bachelor’s degree and above in International Finance, Economics Policy Concentration
• Experience in private equity, consulting, or trade finance with proven project leadership.
• Demonstrated expertise in financial modelling, valuation, and policy analysis.
• Experience in tender management, investment negotiations, and cross-border business development.
• Excellent communication with ability to present to senior executives and global partners.
• International experience through collaboration with global research institutions, and multinational enterprises.
• Ability to thrive in fast-paced, multicultural environments.

Work Location: Changi

Key Responsibilities

• Study and analyze tender documents including drawings, specifications, bill of quantities (BOQ), and contract conditions.
• Perform quantity take-offs and measurements from drawings and models (including digital take-off tools such as Cubicost or CostX).
• Prepare preliminary cost estimates and detailed cost breakdowns.
• Source and analyze quotations from suppliers and subcontractors.
• Analyze cost data from past projects and update internal pricing databases.
• Identify potential cost risks and propose value engineering options.
• Ensure costing aligns with contractual requirements and project specifications.
• Liaise with internal departments (engineering, procurement, planning) for technical inputs and project requirements.
• Attend tender clarification meetings and site visits when necessary. Prepare and compile tender submission documents including BOQ, pricing schedules, and supporting data.
• Ensure all documentation complies with client requirements and submission deadlines.
• Any other duties assigned by superior.

Required Qualifications

• Bachelor’s degree and above in International Finance, Economics Policy Concentration
• Experience in private equity, consulting, or trade finance with proven project leadership.
• Demonstrated expertise in financial modelling, valuation, and policy analysis.
• Experience in tender management, investment negotiations, and cross-border business development.
• Excellent communication with ability to present to senior executives and global partners.
• International experience through collaboration with global research institutions, and multinational enterprises.
• Ability to thrive in fast-paced, multicultural environments.

Singapore Airlines is seeking an experienced Ops Commander Lead – DevOps, ITSM &Compliance to oversee high-impact operational incidents, with a primary focus on ensuring compliance. This role is critical in maintaining regulatory standards, security compliance, and driving continuous improvements in IT service management and operational performance. The ideal candidate will possess strong technical skills, including expertise in cloud infrastructure, DevOps tools, and security protocols, along with solid analytical abilities and a deep understanding of security principles. A proven track record of working collaboratively across teams is essential. You will take the lead in compliance governance initiatives while also managing critical incidents and enhancing operational efficiency throughout the organization.

________________________________________

Key Responsibilities:

1.Critical Incident Command & Operational Leadership

Take full ownership of high-impact operational incidents, especially those related to cybersecurity. You will act as the incident commander, leading coordination, rapid escalation, and resolution efforts to minimize disruption and restore operations as quickly as possible.

oReview and analyze high-risk security vulnerabilities identified through scans, threat intelligence, or external reports, and work closely with the Information Security team to ensure timely remediation.

oServe as a liaison between the Information Security team and operational stakeholders to ensure prompt remediation of vulnerabilities.

2.Stakeholder Communication & Reporting

Maintain clear and transparent communication with senior leadership and key stakeholders during and after critical incidents by:

oProviding timely updates on incident status, resolution progress, and compliance adherence.

oFacilitating briefings to keep leadership informed on risk status and operational readiness.

3.Compliance Monitoring & Regulatory Adherence

Ensure all IT services, infrastructure, and operations comply with industry regulations (e.g., PCI-DSS, ISO 27001, GDPR). Lead efforts to identify, assess, and mitigate risks across DevOps and ITSM processes.

oMaintain a robust compliance framework, ensuring regular audits, assessments, and timely reporting.

oConduct assessments of systems, networks, and applications to verify compliance with security policies and standards.

oReview configurations, security controls, and access management practices to identify non-compliance and escalate critical issues for prompt resolution.

4. Collaboration, Cross-functional Communication & Continuous Improvement

Collaborate with cross-functional teams to drive process improvements, automation, and compliance controls.

oIdentify and implement opportunities to optimize IT operations and ensure alignment with organizational goals and industry best practices.

oLead initiatives to enhance operational efficiency, incident readiness, and communication across teams.

oFoster a high-performance culture by mentoring teams, promoting collaboration, and championing continuous growth and skill development to build a resilient workforce capable of handling complex challenges.

________________________________________

 Experience & Qualifications:

•Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced certifications in ITSM (e.g., ITIL), DevOps (e.g., AWS, Azure, Docker, Kubernetes), or Compliance (e.g., ISO 27001, GDPR) are highly preferred. •Minimum 7-10 years of experience in IT operations, with at least 3-5 years in a leadership role overseeing DevOps, ITSM, and compliance functions. •Extensive experience in ITIL frameworks (incident, problem, change management) and practical knowledge of DevOps tools (Jenkins, Git, Terraform, Kubernetes, Docker, CI/CD). •Strong understanding of regulatory compliance in the aviation, finance, or other highly regulated industries. •Proven track record of driving automation and process improvements in IT operations and software delivery.

Skills & Competencies: •Exceptional leadership and people management skills, with the ability to lead a cross-functional team and influence stakeholders across the organization. •Strong technical expertise in cloud infrastructure, DevOps tools, and IT service management platforms. •In-depth understanding of security protocols, data protection, and compliance frameworks within enterprise IT environments. •Excellent problem-solving skills, with the ability to manage complex incidents and lead effective incident resolution. •Strong communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical stakeholders. •A collaborative mindset with a focus on continuous learning and improvement.

Working Hours: 08:30am - 06:00pm (Mon-Fri)

Job Description

• Review, update and maintain Quality Management System procedures.

• Verify & ensure process documentation compliance; Work Instruction, Quality Inspection Plan, Date Sheet & Inspection Reports, etc.

• Lead & guide QC Inspectors in ensuring work compliance.

• Oversee in-process and outgoing quality inspections and work with internal team teams to resolve quality issues in daily manufacturing process.

• Responsive towards resolution of process non-conformance.

• Follow up customer complaints by communicating with internal teams for containment actions, root cause analysis, corrective and preventive actions.

• Managing documentation control system, as well as audits (Internal/external).

• Ensure Customer environmental survey and other relevant requests are completed in a timely and orderly manner.

• Support QA/QC activities, assisting in projects when required & providing additional support when necessary.

• Any other ad-hoc duties as assigned.
  

**Successful candidate will be provided on-the-job training

Job Requirement

• Minimum Diploma/Degree in Quality Management/Mechanical/Manufacturing Engineering/Chemistry/ Chemical Engineering or equivalent.

• Min 1 year related working experience in manufacturing settings.

• Min 1 year of experience in Quality / Supplier Quality in a manufacturing environment working in a ISO regulated environment.

• Knowledge in ISO 13485, ISO 9001 and ISO 14001.

• Team player with good working attitude.

• Able to start work immediately.

• Comfortable to work at East area, Changi South.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possiblewhen human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level/ Diploma in any field.
• At least three (3) years of relevant working experience in handling contact centre cases in a call centre or service industry environment.
• Good knowledge of MS Excel and PowerPoint with knowledge on basic reports preparation.
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative.
• Knowledge of Quality terms, tools, and methodologies.
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.

This role is for a QA Engineer (QA).

KEY FEATURES OF THE POSITION

Functional / Technical

•Test planning and strategy: Develop test plans, strategies, and cases based on business and non-functional requirements.

•Possess hands-on expertise in testing from T24 to TAP

•Analysis and reporting: Analyse test results, identify root causes of issues, and generate detailed reports for stakeholders

•Troubleshooting and defect resolution: Troubleshoot bottlenecks and collaborate with development teams to implement fixes

•Environment and tool setup: Configure the test environment, manage test data, and use testing tools and software

SKILLS REQUIREMENTS OF THE POSITION

•Expertise in Functional Testing

•Hands on experience in testing T24 securities (SC), Derivatives (DX) and Structured Products (SY) module.

•Hands on experience in testing B2F (T24 to TAP) flows in these modules.

•Knowledge of TAP business functions and testing, and T24/TAP recon would be an advantage.

•Basic knowledge of asset classes (Equities, Bonds, Funds, Share Options, OTC options) would be a plus.

•Prepare test scenarios and test cases for gaps identified for various B2F flows. Ensure test cases coverage is end to end.

•Provide walkthrough of test artefacts to onsite counterparts for their review and sign-off.

Personal and Social

•Good communication skills

•Good work ethnics and punctuality

•Good problem-solving abilities

•Good team player

•Good service attitude

•Systematic and meticulous

•Ability to work both independently as well as in team