Total 3 call center job vacancies in Purchasing / Procurement / Inventory category

Your Role

As Warehouse Manager, you will be responsible for the end-to-end leadership of our warehouse and customer service teams. You will oversee daily warehouse operations while also managing customer service activities, ensuring seamless coordination between internal teams, the Scania Parts Center (Belgium)

You will play a vital role in developing people, optimizing processes, safeguarding safety standards, and ensuring we deliver the highest level of service to our customers.

Key Responsibilities

• Lead, coach, and inspire both warehouse and customer service teams to reach performance targets and deliver high-quality service.
• Ensure safe, efficient, and compliant warehouse operations
• Oversee customer order handling, delivery coordination, complaint resolution, and service follow-up.
• Monitor key KPIs related to logistics performance, customer satisfaction, and team output; drive improvement initiatives based on these metrics.
• Facilitate cross-functional collaboration with engineering, business analysis, safety, and planning teams to drive long-term process development.
• Conduct regular coaching, feedback sessions, performance reviews, and team-building activities.
• Promote a culture of continuous improvement inline with the Scania Way and safety (SHE) principles.

What You Bring

• At least 5 years of leadership experience, preferably in logistics, supply chain, or customer service operations.
• A proven track record in people management: team development, performance coaching, and communication.
• Strong analytical and problem-solving abilities; results-oriented and organized.
• Excellent interpersonal and communication skills; fluent in English.
• A collaborative mindset with the ability to manage both internal and external stakeholders.
• Strong computer skills (Microsoft Office; experience with ERP systems is a plus).
• A relevant bachelor’s or master’s degree is preferred.

What We Offer

• A dynamic and inclusive work environment where innovation, respect, and sustainability are core values.
• The opportunity to lead and develop a diverse team in a high-impact logistics operation.
• A competitive salary package, including attractive fringe benefits.
• Continuous learning opportunities through internal and external training.
• A chance to shape the future of parts distribution and service excellence at Scania.

This position reports to the Logistics Manager and will be trained to analyze inventory data to support effective inventory management, cost control, and operational decision-making. He/she will learn to ensure data accuracy across ERP systems, monitors inventory performance, identifies trends in consumption, excess, and obsolescence, and learn to deliver actionable insights through reports and dashboards. Exposure working cross-functionally with operations, materials, warehouse, and finance teams to improve inventory health, data integrity, and compliance with internal controls and audit requirements.

Learning Outcomes:

• Inventory Performance Analysis: Analyze inventory data across raw materials, WIP, and finished goods to monitor turns, DOS, accuracy, and inventory health (active, slow, excess, obsolete).

• Data Extraction & Validation: Extract inventory and transaction data from SAP / ERP and BI tools; validate data accuracy, completeness, and alignment with physical inventory and cycle unt records.

• Cycle Count & Variance Analysis: Support cycle count and physical inventory processes by analyzing variance trends, identifying root causes, and highlighting repeat discrepancies for corrective action.

• Excess & Obsolete (E&O) Reporting (Warehouse Storage): Exposure working with MA on regular E&O reports, identify aging inventory risks, and learn to propose data-driven mitigation actions such as usage, reallocation, or disposition and identify Warehouse Storage recording

• Dashboard & Reporting Development: Develop and maintain inventory dashboards and standard reports using Excel, Power BI, or similar tools to support management decision-making.

• Inventory Cost & Warehouse cost Analysis: Support financial analysis related to inventory valuation, material absorption, and inventory warehouse Cost impact by providing accurate and timely data insights.

• Process Improvement & Data Standardization: Identify gaps, inefficiencies, or data inconsistencies in inventory processes and collaborate with planning, warehouse, and finance teams to improve data integrity and process robustness.

• Audit & Compliance Support: Provide inventory data, analysis, and documentation required for internal and external audits, including SOX, inventory waivers, and compliance reviews.

• Cross-Functional Collaboration: Work closely with Production Control, Materials Planning, Warehouse, Finance, and Operations teams to align inventory data insights with operational and business objectives.

Technical Skills and Competencies:

• Bachelor’s Degree in Supply Chain Management, Industrial Engineering, Business Analytics, Data Analytics or Logistics / Operations Management

The Procurement Manager is responsible for overseeing procurement activities within a defined function or project segment. This role requires deep expertise in procurement processes, strong analytical capabilities, and the ability to influence stakeholders to achieve optimal sourcing outcomes. The incumbent ensures alignment between procurement activities and broader organizational objectives.

Key Responsibilities

Procurement Strategy & Execution

• Lead end-to-end procurement activities for assigned categories, projects, or business units.
• Ensure procurement strategies align with organizational goals and operational requirements.
• Drive cost optimization, supplier performance, and value creation across procurement initiatives.

Stakeholder Management & Influence

• Collaborate with cross-functional stakeholders to understand business needs and priorities.
• Influence decision-making through data-driven insights and negotiation skills.
• Resolve conflicts and guide stakeholders toward optimal procurement outcomes.

Problem Solving & Analysis

• Address complex, multi-variable procurement challenges affecting multiple stakeholders.
• Conduct root cause analysis to identify underlying issues and implement sustainable solutions.
• Prioritize competing demands while balancing cost, quality, risk, and timelines.

Supplier & Contract Management

• Develop and manage supplier relationships to ensure performance, compliance, and continuous improvement.
• Lead negotiations and contract management to secure favorable terms and mitigate risks.
• Monitor supplier performance and drive corrective actions when necessary.

Process Integration & Improvement

• Understand how procurement activities interlink with broader business processes.
• Identify and implement process improvements to enhance efficiency and effectiveness.
• Ensure governance, compliance, and adherence to procurement policies and standards.

Team Coordination & Guidance

• Provide informal leadership, guidance, and mentorship to team members or small workgroups.
• Coordinate cross-functional efforts to deliver procurement objectives efficiently.
• Support capability building within the procurement function.

Decision-Making & Accountability

• Accountable for the full outcomes of a procurement function, category, or project segment.
• Makes decisions that impact cost, supplier performance, and operational efficiency.
• Exercises judgment in complex situations with multiple variables and stakeholder considerations.