Job Responsibilities

• Lead and manage retail store teams to achieve sales targets and business goals.
• Oversee and manage the operations of multiple retail outlets.
• Monitor and improve sales performance across all stores.
• Manage staff attendance, scheduling, and discipline.
• Recruit, train, coach, and develop retail staff.
• Handle employee issues and customer complaints professionally.
• Plan and execute store promotions, visual merchandising, and product displays.
• Analyze sales data and implement strategies to improve store performance.
• Ensure smooth daily operations across all retail outlets.
• Drive team motivation and maintain a positive working culture.

Requirements

• Minimum 3 years of experience in retail management or multi-store operations.
• Leadership and people management skills.
• Able to work independently and make decisions without constant supervision.
• Excellent communication skills in both English and Chinese.
• Experienced in handling customer complaints and staff-related matters.
• Understanding of retail operations, merchandising, and sales management.

We Are Looking For Someone Who

• Can lead and inspire teams to achieve outstanding sales results.
• Takes ownership of the business and continuously seeks ways to improve performance.
• Brings new ideas and solutions instead of waiting for instructions.
• Has strong responsibility, leadership, and execution skills.
• Is passionate about retail and business growth.

Cybersecurity Operations Director

My client, a well-established FMCG company, is seeking a SOC Director to shape the future of their Security Operations Center (SOC). This strategic role combines oversight of day-to-day security operations with driving modernization initiatives that enhance threat detection, accelerate response, and improve efficiency.

You’ll lead incident response, manage MSSP partnerships, and champion automation, forensics, and continuous improvement. This is an opportunity to build a next-generation, intelligence-driven security operations function that stays ahead of evolving threats.

Key Responsibilities

• Transform and mature SOC capabilities, leveraging SOAR platforms and automation playbooks.

• Oversee enterprise security technologies (Firewalls, XDR, IPS, PAM, Email Gateways).

• Lead end-to-end Incident Response and digital forensics investigations.

• Develop KPIs, dashboards, and reports for leadership visibility.

• Manage MSSP relationships and ensure SLA compliance.

Ideal Profile

• 12+ years in cybersecurity with SOC and incident response leadership, with a strong acumen in strategic planning and transformation.

• Experience in SOC transformation and SOAR automation.

• Strong technical foundation across network, endpoint, and identity security.

• Certifications like CISSP, GCIH, GCFA preferred.

• Skilled in scripting (Python, PowerShell) and familiar with frameworks like NIST and MITRE ATT&CK is a plus.

• Exposure using Google Security Operations will be an added bonus.

Raymond Ler (R1876114)

JAC Recruitment Pte. Ltd. (90C3026)

To support the Transport Department in ensuring efficient logistics operations, including vessel monitoring, driver deployment, document processing, and customer service, while maintaining compliance with safety and operational standards.

Key Responsibilities:

Operational & Safety Compliance:

1. Safety & Health:

·      Adhere to and promote workplace safety ,following OSH guidelines and safe work methods.

·      Report and assist in incident investigations when required.

1. Vessel & Logistics Coordination:

·      Monitor vessel movements via Portnet & JP online system and coordinate with shipping agents.

·      Liaise with customers and plant operators on order status and loading schedules.

1. Driver & Fleet Management:

·      Plan, assign, and monitor driver deployments to meet delivery KPIs.

·      Track driver progress using GPS tracking systems and ensure adherence to routes.

·      Manage a fleet of Prime Movers and drivers, ensuring compliance with customer requirements.

1. Documentation & Customer Service:

·      Prepare and verify shipping documents via Portnet & Jurong Port online systems.

·      Process delivery receipts/proof of delivery(POD) within required lead times.

·      Address customer inquiries and feedback promptly.

1. Administrative & Emergency Duties:

·      Verify and reconcile driver trip records post-job completion.

·      Handle urgent delivery requests and prioritize tasks to meet deadlines.

·      Provide 24/7 on-call support (rotational basis)for operational emergencies.

Key requirements:

• Education: GCE 'A' Level / Diploma in Logistics, Supply Chain Management, or related field.
• Experience: Minimum 3 years in 3PL (Third-Party Logistics), preferably in Traffic Planning, Workforce Allocation, or Transport Operations.
• Strong verbal and written communication skills.

• Ability to work independently, meet deadlines, and handle pressure.
• Proactive problem-solver with a keen eye for process improvements.
• Team player with a collaborative approach.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Willingness to take on 24/7 stand by duties for operational support.

What you'll do:

As a Junior Fund Operations Analyst, you will play an integral role in supporting the day-to-day operational activities that underpin successful fund management. Your responsibilities will span trade booking, reconciliation of positions and cash balances, liaising with key external partners such as prime brokers and fund administrators, executing monthly swap resets, tracking corporate actions, and participating in automation projects designed to streamline processes.

• Ensure accurate booking and processing of trades within the order management and portfolio management systems according to established procedures and expectations.
• Perform daily reconciliation of positions and cash balances, identifying discrepancies and collaborating with relevant parties to resolve any issues promptly.
• Liaise effectively with prime brokers and fund administrators regarding cash breaks, position breaks, and other operational matters requiring attention or clarification.
• Execute monthly swap resets diligently while monitoring broker data to ensure consistency and accuracy across all records.
• Track and monitor corporate actions as well as elections, ensuring timely responses and correct implementation within internal systems.
• Participate actively in automation projects aimed at enhancing processes and workflows under the supervision of senior team members.
• Support ongoing process improvement initiatives by providing feedback, assisting with documentation, and helping implement new solutions as directed.
• Collaborate closely with both internal stakeholders such as portfolio managers and compliance teams, as well as external partners including prime brokers and fund administrators.
• Undertake additional duties as assigned by the Senior Operations Manager or other senior staff members to support the smooth functioning of the operations department.

What you bring:

The ideal candidate for the Junior Fund Operations Analyst position brings proven experience from similar roles within financial services—particularly those involving back or middle office functions for investment funds. Your background should reflect an aptitude for managing complex operational processes efficiently while upholding rigorous standards of accuracy. In addition to technical proficiency with relevant systems (such as PMS or Bloomberg), your interpersonal strengths will enable you to build trust-based relationships across diverse teams.

• Hold a degree with at least 2-5 years of relevant experience in back or middle office operations within hedge funds, long-only funds, or service providers supporting these sectors.
• Demonstrate an analytical mindset with the ability to prioritise tasks effectively while maintaining high standards of accuracy under time constraints.
• Possess strong communication skills complemented by excellent interpersonal abilities that foster positive relationships with colleagues and external partners alike.
• Showcase experience or exposure to project management or process enhancement initiatives; prior involvement in automation projects would be advantageous but not essential.
• Display familiarity with portfolio management systems (PMS), Bloomberg terminals, or matching systems; practical knowledge is preferred but not mandatory for success in this role.
• Exhibit a collaborative spirit as a dependable team player who also demonstrates initiative when approaching new challenges or assignments.
• Maintain a positive attitude towards learning new concepts quickly while adapting flexibly to evolving business needs within the operations function.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s voice is heard. Employees benefit from access to comprehensive training programmes designed to enhance both technical expertise and soft skills.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Job Description

We are seeking a responsible and proactive Operations Executive to support our daily cleaning operations. The successful candidate will coordinate manpower deployment, liaise with clients, and ensure service quality standards are maintained.

Key Responsibilities

• Coordinate daily deployment of cleaners and supervisors.
• Monitor attendance, scheduling, and manpower planning.
• Conduct site inspections and ensure service quality.
• Liaise with clients regarding operational matters and feedback.
• Prepare operational reports and documentation.
• Handle staff onboarding, training arrangements, and uniforms/equipment distribution.
• Respond to operational issues and provide timely solutions.
• Ensure compliance with workplace safety and company procedures.

Requirements

• Minimum GCE 'O' Level, NITEC, Diploma, or equivalent.
• Preferably with experience in cleaning, facilities management, or operations coordination.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work independently and under pressure.

Responsibilities:

• Coordinate and monitor daily operational activities for aviation and logistics services.
• Liaise with airlines, airport authorities, ground handlers, transport providers, and vendors to ensure smooth cargo and operational movements.
• Support flight operations, cargo handling, documentation, and shipment coordination activities.
• Ensure timely execution of operational requirements and adherence to customer service standards.
• Prepare, verify, and maintain operational and shipping documentation accurately.
• Ensure compliance with aviation regulations, safety standards, customs requirements, and company SOPs.
• Monitor and ensure proper filing and record keeping of operational documents.
• Assist in handling operational audits and regulatory inspections when required.
• Communicate with customers and stakeholders regarding shipment status, operational updates, and issue resolution.
• Coordinate with service providers and vendors to ensure operational efficiency and timely service delivery.
• Support escalation handling and resolve operational issues promptly.
• Monitor operational KPIs and prepare operational reports as required.
• Support process improvement initiatives to enhance operational efficiency and service quality.
• Assist management with operational planning, scheduling, and resource coordination.
• Participate in operational meetings and provide operational updates when required.

Requirements:

• Minimum Diploma in Logistics Management / Supply Chain / Business or related discipline.
• Meticulous and possess positive attitude
• Team player with strong interpersonal skills.
• Good verbal and written communication skills
• Flexible and adaptable
• Proficient in computer skills - MS Word, Excel

Working Location: Changi Cargo Complex

ROLES & RESPONSIBILITIES:

Due to continuedbusiness expansion, the firm is seeking to appoint a suitably qualifiedprofessional to join the operations team in a newly created position. Thisindividual contributor role reports directly to the COO/Senior OperationsManager and will work in close collaboration with other members of theoperations function.

JOB DESCRIPTION:

-       Ensure that trades are bookedand processed in the OMS/PMS system in line with expectation

-       Daily reconciliation ofposition and cash

-       Liaising with primebrokers/fund admin on cash and position breaks

-       Executing monthly swap resetsand monitoring against broker data

-       Tracking/Monitoring ofcorporate actions/elections

-       Margin and cash management withvarious counterparties

-       Participate and supportautomation projects, process and workflow enhancement

-       Work closely with internalstakeholders as well as external stakeholders (i.e Prime Brokers and FundAdmin)

-       Any other duties as assigned

REQUIREMENTS:

-       Degree with minimum 2-5 yearsof experience in the back & middle office operations of hedge fund/longonly
funds/fund admin/ middle office service providers

-       Analytical mindset and able toprioritise with good time management

-       Experience/exposure to projectmanagement / process enhancement

-       Strong communication &interpersonal skills

-       Prefer systems Knowledge inPMS, Bloomberg and matching systems i.e Traiana/CTM (optional)

-       A team player who is also a self-starter

Employment Type: Full-Time

Job Description

TGW Construction is seeking a strategic and results-driven Operations Director to oversee all operational activities, drive business growth, and ensure operational excellence across multiple projects and departments.

Key Responsibilities

• Develop and implement operational strategies.
• Lead project delivery, facilities management, and business operations.
• Drive profitability, productivity, and client satisfaction.
• Manage budgets, resource allocation, and business performance.
• Establish operational policies and procedures.
• Mentor and develop management teams.

Requirements

• Degree in Engineering, Construction Management, Business Administration, or related discipline.
• Minimum 10 years of leadership experience in construction or facilities management.
• Proven track record in operational management and business growth.
• Strong financial and strategic planning capabilities.
• Excellent leadership and stakeholder management skills.

Benefits

• Attractive executive compensation package
• Performance-based incentives
• Leadership development opportunities

4. Operations Manager

Location: Singapore

Employment Type: Full-Time

Job Description

We are looking for an experienced Operations Manager to oversee daily operations, manage project resources, and ensure efficient service delivery across all projects.

Key Responsibilities

• Manage day-to-day operations and project execution.
• Coordinate manpower, subcontractors, and resources.
• Monitor operational performance and KPIs.
• Ensure compliance with safety, quality, and company standards.
• Support business development and client relationship management.
• Implement process improvements to enhance efficiency.

Requirements

• Degree or Diploma in Engineering, Construction, or related field.
• Minimum 5 years of operational management experience.
• Strong leadership and problem-solving skills.
• Excellent communication and organizational abilities.
• Knowledge of construction and facilities management operations.

Benefits

• Competitive salary package
• Annual performance bonuses
• Career progression opportunities

About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

Responsibilities

• Develop and implement operational policies and procedures to ensure efficient daily operations
• Manage day-to-day operations, leading the operations team and department to achieve strategic goals
• Ensure organizational processes comply with legal regulations and industry standards
• Uphold and enforce health and safety guidelines across all operational activities
• Monitor employee and team performance by providing coaching, training, and constructive feedback to drive improvement
• Manage budgets, forecast financial needs, and allocate resources effectively to meet organizational objectives
• Collaborate cross-departmentally to align operational activities with company goals
• Cultivate and maintain strong relationships with vendors and suppliers to support business needs
• Negotiate contracts with suppliers and vendors to secure favorable pricing and terms
• Optimize business travel processes by securing corporate rates, automating expense reports, and ensuring compliance
• Implement quality assurance measures for products and services, monitoring production KPIs to maintain standards
• Enhance customer service quality to improve satisfaction and loyalty
• Analyze operational data to identify opportunities for process improvements and cost savings
• Manage supply chain processes including inventory, production, sales, and sourcing to ensure smooth operations
• Optimize workflows and processes to increase efficiency and reduce costs
• Monitor manufacturing processes to ensure production of high-quality products
• Oversee staffing plans, recruitment, and training to build a capable operations team
• Report regularly on operational efficiency and quality standards to senior management
• Foster innovation and productivity by facilitating effective communication across teams
• Stay updated on industry trends and best practices to continuously improve operations
• Integrate new technologies and business processes to enhance operational performance
• Maintain service operations to ensure long-term sustainability
• Develop and lead conflict-resolution programs to manage and resolve workplace conflicts effectively

Job Scope:

• Coordinate daily operational activities and workflow planning.
• Liaise with purchasers, customers and internal departments to ensure smooth operations.
• Assist with inventory management, stock control and replenishment.
• Support order processing, fulfilment and logistics coordination.
• Prepare operational reports and maintain records.
• Assist in process improvement initiatives and operational projects.
• Handle administrative duties related to operations.

Qualifications/ Experience Required:

• Diploma or equivalent qualification.
• Relevant experience in operations, administration, logistics or inventory management preferred.
• Proficient in Microsoft Office applications.
• Good communication and coordination skills.

Our Pitch 

Law is shedding its old skin. At TSMP, we don’t do"trends", and we certainly don’t do "passing phases". We see AI for what it is: the new architecture of our craft.

We are seeking an AI specialist who doesn’t just navigate the frontier, but defines it. If you can reshape innovation into a distinct competitive advantage, you belong here.

If you think this is a backend role, think again. This is the bridge between our legacy of excellence and a future built on pure imagination. Help us rewire the firm.

The Opportunity 

We’re looking for someone to:

·       Support TSMP’s efforts to ensure the consistent, measurable, and effective use of approved AI tools across the firm and its practice groups

·       Act as the primary liaison between legal teams and technology providers; gather and clarify requirements, and oversee the testing of proposed solutions to minimise disruption to workflows

·       Manage the firm’s AI vendors, including the scheduling and organisation of expert-led training sessions

·       Drive the knowledge management needs for the firm’s AI stack, from maintaining technical documentation and user guides to resolving day-to-day practitioner queries

The Firm

TSMP Law Corporation is a boutique commercial law firm specialising in complex corporate transactions and high-impact dispute resolution.

We’re a firm for thinkers, fighters, and problem-solvers. We invest in the long-term success of our co-workers through:

·       Hands-on mentorship

·       Serious responsibility from day one

·       Training that pushes your limits—and your potential

If you’re looking for a place to build your legal career, not just your CV, let’s talk.

Apply Now

If you have relevant experience within a law firm or a technology-driven in-house role, a sophisticated grasp of legal tech, and a proven track record in driving innovation—we want to hear from you. Send your detailed CV to:

TSMP Law Corporation HR Department 6 Battery Road, Level 5,Singapore 049909

Email: hr@tsmplaw.com

Website: www.tsmplaw.com

The opportunity

Komainu is expanding its operations function in Singapore as part of its growth across Asia Pacific - a market where institutional demand for regulated digital asset custody is accelerating rapidly. The Administration Operations team sits at the heart of how Komainu serves its clients, responsible for the onboarding, ongoing maintenance and servicing of custody accounts. This role offers the opportunity to build deep expertise in digital asset operations at a firm that is defining what institutional-grade custody looks like, working closely with clients, compliance and technology teams in a fast-moving and consequential environment.

Your key responsibilities

·      Oversee the end-to-end client account opening process, ensuring accuracy of setup and a consistently high standard of client experience

·      Collaborate with the Sales team to prioritise onboarding pipelines and provide clients with regular transparent progress updates

·      Manage and monitor ongoing client requests including the effective handling and resolution of exceptions on a daily basis

·      Investigate issues raised by clients or internal stakeholders, escalating to management or Compliance for guidance where necessary

·      Escalate operational issues and control breaches to Operations Management, Compliance and IT teams in a timely manner

·      Maintain a strong working knowledge of Komainu's products and processes to ensure effective support across all operational activities

·      Identify control gaps, inefficiencies and areas for improvement across operational processes and recommend appropriate remediation actions

·      Support the identification, testing and implementation of updates to business processes and systems in response to industry changes or evolving client needs

Skills and attributes for success

·      Strong analytical capability - able to assess risk, identify process gaps and translate findings into clear actionable recommendations

·      High attention to detail and a disciplined approach to accuracy, particularly in client account setup and transaction processing

·      Clear and concise communicator, both in writing and verbally - able to engage confidently with clients and internal stakeholders

·      Organised and proactive - manages multiple priorities effectively and escalates issues promptly without being prompted

·      Collaborative andclient-focused - works well across teams and takes genuine ownership of the client experience

·      Genuine curiosity about digital assets and fintech - motivated by working at the frontier of institutional finance

To qualify for the role, you must have

·      Degree in a relevant discipline such as sciences, engineering, business, economics or similar - ability to demonstrate analytical and process thinking is important

·      Experience in financial services operations in one or more of the following areas: banking, trust or fund services, transaction processing, custody support, clearing and settlements, or business analysis

·      Advanced Microsoft Office skills, particularly Excel

·      An interest in digital assets and fintech is essential - prior exposure to digital asset operations or custody is a strong advantage

·      Experience working in a regulated environment with an understanding of compliance and control frameworks is preferred

What we look for

We are looking for an early-career operations professional who combines strong analytical foundations with a genuine interest in digital assets and the drive to build expertise in a rapidly evolving field. You will be someone who takes ownership of the client experience, brings rigour and attention to detail to everything they do and is motivated by the opportunity to contribute to building best-in-class custody operations in one of the most dynamic markets in the world.

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all server related needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Key Responsibilities:

Oversee infrastructure/system operations in Nanyang Business School (NBS)   

• Ensure that all programs and department operations run seamlessly.

• Manage the implementation of infrastructure changes and maintenance routines as agreed upon.

• Contribute to the design and implementation of infrastructure replacement plans.

• Assist the IT operations (Server) of Graduate Programmes, Research Centers, Academic Divisions, Alumni, Career Services, and Corporate Communications.

• Manage infrastructure operations activities and installation of infrastructure systems according to design specifications.

• Manage the budget and costing for maintenance, operation, and upgrading of facilities.
  

Oversee service level agreements and service improvements, and other areas

• Oversee IT operations (Server) supporting and collaborating with the teams, and contributing to the strategic alignment of technology initiatives with organizational goals.

• Manage the development of service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.

• Develop client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
  

Oversee Server management, storage area and Vendor management

• File server folder management.

• Server patches and security compliance.

• Manage and maintain CITS audit/policy requirements.

• Work with vendors on security issue related to applications, and update applications if needed.
  

Requirements:

• Degree in Information Technology, Computer Science or a related discipline.

• At least 3 years of hands-on experience in server and system operations.

• Strong technical expertise in Windows operating systems, networking fundamentals (TCP/IP, DNS, DHCP), and virtualization platforms (VMware, Hyper-V).

• Good working knowledge of server and system security, backup and recovery, and hardware maintenance will be an added advantage.

• Experience with shared storage and enterprise networking technologies.

• Exposure to cloud platforms like AWS or Azure.

• Proficiency in providing end-user support for Windows and Mac OS based computers.

• Experience in administering Windows-based servers.

• Ability to troubleshoot PC hardware issues.

• Familiarity with network and cybersecurity concepts.

• Strong team player with the ability to demonstrate leadership when required.

• Good oral and written communication skills.
  

We regret to inform that only shortlisted candidates will be notified.