About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervise day-to-day operations in the customer service department.

·       Respond to customer service issues in a timely manner.

·       Create effective customer service procedures, policies, and standards.

·       Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis.

·       Implement an effective customer loyalty program.

·       Maintain accurate records and document all customer service activitiesand discussions.

·       Assess service statistics and prepare detailed reports on your findings.

·       Hire and train new customer service agents.

·       Manage the approved budget of the customer service department.

·       Stay informed on the latest industry techniques and methods.

Qualifications:

·       Years’of proven experience in a customer service position.

·       Proficiencyin Microsoft Office and customer service software.

·       Outstandingwritten and verbal communication skills.

·       Goodunderstanding of management practices and techniques.

·       Excellentleadership and interpersonal skills.

Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver quality service
• Develop and maintain strong local contacts to support customer service operations and business growth
• Communicate effectively with internal teams and external stakeholders to resolve issues and enhance customer satisfaction
• Manage staff schedules and resources to ensure coverage during late working hours
• Adapt to evolving business needs by performing additional tasks as assigned

Preferred competencies and qualifications

• Experience in customer service management, including team leadership and staff management
• Strong interpersonal and communication skills to engage with diverse audiences at all levels
• Familiarity with local market and contacts to support customer relations
• Willingness to work late shifts as required
• Preference for candidates with local residency

Customer Service Manager

Job Summary

We are seeking a customer-focused and results-driven Customer Service Manager to oversee customer engagement, service delivery, and business development initiatives. The successful candidate will be responsible for building strong customer relationships, promoting the organization’s products and services, supporting customer retention efforts, and contributing to overall business growth.

Key Responsibilities

Customer Engagement & Service Excellence

• Build and maintain positive relationships with prospective and existing customers.
• Understand customer needs and provide suitable recommendations on available products and services.
• Deliver professional and responsive customer service across various communication channels.
• Address customer enquiries, feedback, and concerns in a timely and effective manner.
• Ensure a positive customer experience throughout the customer journey.

Business Development & Sales Support

• Promote products, services, membership plans, and service packages to customers.
• Support the achievement of business objectives through proactive customer engagement and relationship management.
• Identify opportunities to enhance customer satisfaction, retention, and service utilization.
• Maintain accurate records of customer interactions, enquiries, and sales activities.
• Monitor customer trends and provide feedback to support business improvement initiatives.

Operations & Administration

• Maintain up-to-date knowledge of the organization’s products, services, policies, and procedures.
• Prepare and maintain reports, customer records, and administrative documentation as required.
• Ensure compliance with company policies, operational procedures, and service standards.
• Assist with the coordination and implementation of customer engagement initiatives and promotional activities.

Team Collaboration

• Work closely with colleagues and stakeholders to ensure seamless service delivery.
• Contribute to a positive, inclusive, and customer-oriented work environment.
• Participate in training and development activities to enhance professional knowledge and skills.

Job Requirements

• Diploma, Advanced Diploma, Degree, or equivalent qualification in any discipline.
• Experience in customer service, sales, client relations, business development, hospitality, retail, wellness, or a related field will be an advantage.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently and collaboratively in a team environment.
• Good organizational, administrative, and problem-solving skills.
• Proficient in Microsoft Office applications and basic reporting tools.
• Customer-oriented with the ability to manage multiple priorities in a dynamic environment.

Preferred Competencies

• Customer relationship management
• Service excellence and customer engagement
• Communication and interpersonal skills
• Sales and business development support
• Problem-solving and conflict resolution
• Team collaboration and stakeholder management

We welcome applications from all suitably qualified candidates. Selection will be based on merit, skills, experience, and the ability to perform the requirements of the role.

• Oversee daily food service operations including kitchen, bar, and dining areas.
• Ensure high standards of food quality, hygiene, and customer service are consistently maintained.
• Manage and train staff in food preparation, service, hygiene, and safety procedures.
• Plan menus in coordination with chefs and monitor portion control and food presentation.
• Ensure compliance with SFA, NEA, and liquor licensing regulations.
• Manage inventory, food costs, and procurement of supplies.
• Handle customer feedback, resolve issues, and maintain a high level of guest satisfaction.
• Monitor financial performance, control operating costs, and prepare management reports.
• Coordinate with suppliers, vendors, and contractors for maintenance and supplies.
• Plan and execute promotional activities and seasonal menu launches.
• Supervise equipment maintenance and ensure safety compliance within all food service areas.

JOB REQUIREMENTS:

• Diploma or Degree in Food & Beverage Management, Hospitality, or Business Administration.
• Minimum 3–5 years of managerial experience in food service, restaurant, or hospitality operations.
• In-depth knowledge of food safety, hygiene, and sanitation standards.
• Excellent leadership, communication, and organizational skills.
• Strong financial acumen with experience in cost control and budgeting.
• Proficient in Microsoft Office, POS systems, and basic inventory software.
• WSQ Food Hygiene Certificate is mandatory.
• Familiar with SFA and Liquor Licence regulations in Singapore.

Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervise day-to-day operations in the customer service department.

·       Respond to customer service issues in a timely manner.

·       Create effective customer service procedures, policies, and standards.

·       Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis.

·       Implement an effective customer loyalty program.

·       Maintain accurate records and document all customer service activitiesand discussions.

·       Assess service statistics and prepare detailed reports on your findings.

·       Hire and train new customer service agents.

·       Manage the approved budget of the customer service department.

·       Stay informed on the latest industry techniques and methods.

Qualifications:

·       Years’of proven experience in a customer service position.

·       Proficiencyin Microsoft Office and customer service software.

·       Outstandingwritten and verbal communication skills.

·       Goodunderstanding of management practices and techniques.

·       Excellentleadership and interpersonal skills.

Role Overview

The Guest Experience Team Member delivers an exceptional in-club experience for every person who walks through our doors.

You are the face of The Ice Bath Club. You welcome members, guide them through their experience, and ensure the club runs smoothly at all times.

This is not a passive role. You are active, present, and engaged — creating energy, building relationships, and helping people feel their best.

Key Responsibilities

1. Member Experience

• Welcome every member with energy and professionalism

• Guide first-time guests through the experience (sauna, ice, recovery flow)

• Build relationships with regular members

• Create a friendly, social, and inclusive environment

• Ensure every member leaves feeling better than when they arrived

2. Member Engagement & Community

• Actively engage with members — don’t wait to be approached

• Introduce members to each other where appropriate

• Support events, activations, and guided sessions

• Help build a strong sense of community in the club

3. Operations & Daily Standards

• Maintain high cleanliness standards across all areas

• Manage towels, water stations, and general upkeep

• Support opening and closing procedures

• Monitor flow and usage of the space

• Ensure the club always looks and feels premium

4. Product Knowledge

• Understand ice bath, sauna, and recovery protocols

• Confidently guide members on how to use the facilities

• Support first-time users with clear and simple instruction

• Promote safe and effective use of all facilities

5. Administration

• Manage check-ins smoothly and efficiently

• Understand memberships, packs, and offers

• Answer member questions clearly and confidently

• Capture leads and support basic sales conversations

6. Facilities & Safety

• Monitor ice baths, sauna, and hot baths

• Ensure all areas are clean, safe, and operational

• Identify and report any issues immediately

• Follow all safety and emergency procedures

Core Skills

• Member Interaction

• Product Knowledge

• Operations Execution

• Communication

• Problem Solving

Who We’re Looking For

• Friendly, confident, and people-oriented

• High energy and positive attitude

• Reliable and detail-oriented

• Comfortable working in a fast-paced environment

• Willing to learn and take ownership

• Passion for health, recovery, and community

Final Note

This role is for people who enjoy being around others, staying active, and creating great experiences.

You are not just managing a space — you are helping people build better routines and feel better every day.

Looking for a role where every day is different? Join our Brand Experience team and learn how successful campaigns are executed.

What You'll Do:

✅ Represent client brands at events.

✅ Engage with members of the public.

✅ Support campaign coordination activities.

What You'll Gain:

Job Opportunity: Outlet Trainee Manager

Studio Experience Executive

Join Our Studio Team

We are looking for a warm, organised, energetic, and service-oriented Studio Experience Executive to help shape the daily experience and atmosphere within our Pilates studio.

This role sits at the heart of the studio experience. You will not simply operate a reception counter. You will help create the environment, energy, discipline, hospitality, and community experience that members interact with every day.

You will serve as one of the first points of contact for members and guests, while also supporting the operational coordination required to ensure the studio runs smoothly, professionally, and consistently.

The role is ideal for individuals who enjoy working with people, thrive in wellness and lifestyle environments, and take pride in creating beautiful and meaningful experiences for others.

About The Studio

We are building more than a Pilates studio.

Our direction is centred around movement, wellbeing, human performance, recovery, discipline, and long-term health. We believe that the environment, service culture, and member experience are just as important as the workout itself.

The studio is designed to be:
• welcoming and community-oriented
• professional yet warm
• calm, structured, and uplifting
• premium without being intimidating

As we grow, the role is expected to evolve together with the business, including opportunities to support broader wellness, fitness, and studio ecosystem initiatives.

Key Responsibilities

Member & Guest Experience

You will help create a welcoming, positive, and professional experience for every client entering the studio.

Responsibilities include:
• welcoming members and guests warmly upon arrival
• managing daily studio check-ins and attendance
• assisting members with bookings, schedules, and enquiries
• supporting first-timers and trial guests with studio orientation
• ensuring members feel acknowledged, comfortable, and supported
• maintaining strong service standards and hospitality throughout the studio
• helping create a calm, organised, and uplifting environment

The overall studio experience should feel thoughtful, smooth, and intentional.

Front Desk & Client Communication

You will support day-to-day communication and administrative coordination across the studio.

Responsibilities include:
• handling WhatsApp, phone, email, and social media enquiries
• responding to client enquiries promptly and professionally
• managing appointment scheduling and booking coordination
• maintaining accurate client records and attendance tracking
• supporting membership administration and package management
• coordinating waitlists, cancellations, and class availability
• ensuring operational information is properly updated across systems

Strong responsiveness, follow-through, and communication discipline are important for this role.

Membership & Sales Support

You will support the studio’s membership growth and engagement efforts through strong relationship-building and follow-up.

Responsibilities include:
• engaging enquiries and trial guests professionally
• supporting membership and package conversion efforts
• following up on leads and client enquiries
• supporting onboarding and activation of new members
• helping members understand available classes, programmes, and services
• supporting retention and community engagement initiatives
• assisting with studio campaigns, launches, and promotional activities

This role is not hard-selling in nature. The focus is on building trust, comfort, confidence, and long-term relationships.

Studio Operations & Coordination

You will help ensure that daily studio operations remain organised, smooth, and operationally ready.

Responsibilities include:
• supporting opening and closing procedures
• ensuring studio cleanliness and presentation standards are maintained
• monitoring reception, lounge, and common areas
• coordinating with instructors, cleaners, and vendors where required
• supporting inventory and stock management for retail and operational items
• ensuring towels, amenities, refreshments, and supplies are properly maintained
• assisting with simple reporting and operational tracking
• identifying operational issues early and escalating where required

Attention to detail and consistency are important in maintaining a premium studio environment.

Studio Culture & Community

We believe strong studios are built on people, culture, and relationships.

You will play an important role in helping shape:
• member engagement
• studio culture
• community energy
• welcoming atmosphere
• professionalism and hospitality standards

Responsibilities include:
• supporting member engagement activities and events
• helping members feel connected to the studio community
• contributing positively to team culture and morale
• representing the studio brand professionally and warmly
• helping maintain a positive and respectful studio environment

Requirements

We are looking for someone who:
• enjoys interacting with people
• communicates warmly and confidently
• is organised and responsible
• can manage multiple tasks calmly and professionally
• is responsive and disciplined in follow-through
• enjoys wellness, fitness, Pilates, or lifestyle environments
• takes pride in creating good experiences for others

Experience in hospitality, wellness, fitness, retail, café, or front desk operations will be advantageous, though attitude and learning mindset are equally important.

Working Arrangement

• 5-day or roster-based work arrangement
• Weekend and evening shifts may be required
• Studio-based role
• Opening and closing shifts may apply depending on roster deployment

Growth Opportunities

As the business expands, there may be opportunities to grow into broader responsibilities involving:
• studio operations
• member engagement
• wellness and lifestyle programmes
• events and partnerships
• sales and community development
• multi-site studio coordination

We are looking for individuals who want to grow together with the business over time.

Salary & Benefits

• Competitive salary package
• Staff wellness and training benefits
• Exposure to Pilates, fitness, wellness, and lifestyle operations
• Career progression opportunities within the wider ecosystem

Apply Now

If you enjoy working with people, thrive in a wellness environment, and want to help build a meaningful and premium studio experience, we would love to hear from you. Send me your CV via this portal or whatsapp me at 8886 8268.