Job Purpose:
The Cleaning Operations Manager is responsible for orchestrating the daily activities of the cleaning department, ensuring that all sanitation standards meet and exceed industry benchmarks. This role acts as a bridge between frontline staff and management to maintain a safe, hygienic, and welcoming environment for all stakeholders.
Key Responsibilities:
Operational Excellence: Oversee daily cleaning operations across multiple sites, ensuring all tasks are executed with precision and according to scheduled timelines.
Standard Operating Procedures (SOPs): Develop, implement, and refine advanced cleaning protocols and sanitation checklists in compliance with NEA (National Environment Agency) guidelines.
Team Leadership & Training: Lead, mentor, and evaluate the performance of cleaning supervisors and staff. Conduct regular training sessions on chemical safety, equipment handling, and specialized cleaning techniques.
Inventory & Resource Management: Manage the procurement and inventory of cleaning supplies and machinery. Implement cost-control measures while ensuring no disruption in supply chains.
Quality Assurance: Perform regular site inspections and audits to ensure the highest standards of hygiene. Resolve any client feedback or operational gaps promptly.
Health & Safety Compliance: Ensure all staff strictly adhere to Workplace Safety and Health (WSH) regulations and utilize Personal Protective Equipment (PPE) correctly.
