Total 590 technical support engineer job vacancies in Manufacturing / Production category

JOB DESCRIPTION :

1. To head the technical department of Port Klang, Merlimau, Pasir Gudang (thinner blending section) and Ipoh.

2. Supervising Senior Chemist and Chemist on R&D work.

3. Report chemical division research and development to Deputy General Manager and Executive director.

4. Report building division research and development to Deputy General Manager and Executive Director.

5. Supervising for QA and QC matter.

6. Design new product brochure, packing/label and prepare specification for building material.

7. Assist Sales department on customer service/complaint and technical support.

8. Provide advice on trouble-shooting for production.

9. Liaise with sales department for exploring on new product.

10. Assist sales department or management on technical issue for new market.

11. Prepare technical document if necessary for other business company requested by management.

12. Conduct technical orientation to new chemist and sales.

COMPETENCY LEVEL :

1. Minimum university degree in chemistry or chemistry related field. For example: applied chemistry, industry chemistry, etc.

2. Minimum 5 years working experience in company as senior chemist level or above or equivalent designation with similar field of business at other company.

3. Possess good technical knowledge on company’s product and related products.

4. Able to lead the team and manage subordinate.

5. Good analytical skill, resourceful on similar product.

6. Fluent in English and Malay languages. Good command of Chinese language is an added advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Responsibilities

• Assist in Process Optimization: Continuously analyse and improve manufacturing processes to enhance efficiency, reduce costs, and minimize waste.
• Assist in Equipment Maintenance: Oversee the maintenance and calibration of production equipment to ensure optimal performance.
• Assist in Troubleshooting: Identify and resolve production issues and bottlenecks. Cost Management: Monitor and control production costs to ensure profitability.
• Continuous Improvement: Implement initiatives to improve manufacturing processes and productivity.
• Technical Support: Perform technical support/ repairs on products, replacing faulty components if necessary.

Requirements

• At least a certificate, or diploma and above in Mechatronic/Electromechanical Engineering, Industrial Engineering, or a related field.
• Minimum 2 years of experience in a manufacturing environment, strong knowledge of manufacturing processes and equipment.
• Proficiency in using manufacturing software (e.g., CAD/CAM)
• Excellent problem-solving and analytical skills.
• Strong in communication skills and ability to work effectively in a fast-paced, team-oriented environment.
• Have strong written and spoken Mandarin (will be added advantage as it will require interaction with the counterpart from China) and English skills. A
• Able to complete other tasks assigned by superiors/management.

Interested candidates are encouraged to apply online / write-in / Email with comprehensive resume with a non-returnable photograph, stating your expected and current salary, contact telephone number to:

Human Resource & Administration Department,

Pantech Stainless & Alloy Industries Sdn Bhd

PTD 204334, Jalan Platinum Utama

Kawasan Perindustrian Pasir Gudang, Zon 12B

81700 Pasir Gudang, Johor Tel: 607-251 8888

Email: psa-hr@pantechssalloy.com

Perks & Benefits

• Open culture
• Personal development opportunities

職責

• 協助流程優化：不斷分析和改進製造流程，以提高效率、降低成本並最大限度地減少浪費。
• 協助設備維護：監督生產設備的維護和校準，以確保最佳效能。
• 協助故障排除：識別並解決生產問題和瓶頸。成本管理：監控和控制生產成本，確保獲利能力。
• 持續改善：實施各項舉措，以改善製造流程和提高生產效率。
• 技術支援：對產品進行技術支援/維修，必要時更換故障零件。

要求

• 至少擁有機電工程、工業工程或相關領域的證書或文憑及以上學歷。
• 至少2年製造業工作經驗，精通製造流程和設備。
• 熟練使用製造軟體（例如，CAD/CAM）
• 優秀的解決問題和分析能力。
• 溝通能力強，能夠在快節奏、團隊合作的環境中高效工作。
• 具備優秀的國語（書面和口語能力）（由於需要與中方同事溝通，具備相關技能者優先考慮）和英語能力。
• 能夠完成上級/管理階層指派的其他任務。

有意者請透過以下方式申請：線上申請/書面申請/電子郵件申請，請附上包含不可退還照片的完整簡歷，並註明期望薪資和目前薪資，以及聯絡電話：

人力資源與行政部

Pantech Stainless & Alloy Industries Sdn Bhd

PTD 204334，白金烏塔瑪路

嘉年華山工業園區巴西古當，Zon 12B

81700 巴西古當, 柔佛電話: 607-251 8888

電子郵件：psa-hr@pantechssalloy.com

福利待遇

• 開放文化
• 個人發展機會

1. 協助設計、製造和改造工裝、夾具、裝置和模具
2. 生產過程中提供工具設定和故障排除支持
3. 對工具和設備進行日常檢查、維護和修理。
4. 與生產和品質團隊合作解決與模具相關的問題
5. 監控工裝效能並提出改進建議，以提高效率並降低成本
6. 妥善保存工裝設計、修改和維護記錄的文檔
7. 協助新產品開發，包括準備和測試模具要求
8. 確保遵守安全、品質和營運標準
9. 與供應商協調工具製造或維修事宜（如有需要）。

福利待遇

• 增額和獎金
• 津貼（餐費、輪班費、培訓費等）
• 年度晚宴及節慶紅包
• 個人意外保險及住院治療
• 醫療福利
• 慰問金和陪產假津貼

1. Assist in the design, fabrication, and modification of tooling, jigs, fixtures, and dies
2. Support tooling setup and troubleshooting during production
3. Perform routine inspection, maintenance, and repair of tools and equipment
4. Work with production and quality teams to resolve tooling-related issues
5. Monitor tooling performance and recommend improvements for efficiency and cost reduction
6. Maintain proper documentation for tooling designs, modifications, and maintenance records
7. Assist in new product development by preparing and testing tooling requirements
8. Ensure compliance with safety, quality, and operational standards
9. Coordinate with suppliers or vendors for tooling fabrication or repair (if required)

Perks & Benefits

• Increment and bonus
• Allowance (meal, shift, training, etc)
• Annual Dinner & Festival Angpow
• Personal Accident insurance & Hospitalization
• Medical benefits
• Condolence and paternity benefit

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

Investment Technology
The Investment Technology group builds and enhances technology that supports the firm’s end-to-end investment lifecycle. It brings together capabilities across analytics, deal workflow, trading, execution, and operations to enable consistent, efficient, and data-driven investment processes. Through modern, scalable, and secure platforms, the group empowers investment teams with integrated tools that drive insight, automation, and operational excellence across all asset classes.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Production Support Engineer?

• Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications and platforms that perform the following functions: (1) Portfolio Management, (2) Order and Execution Management, (3) Trading Lifecycle, (4) Investment workflows, and (5) Research and Analytics

• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.

• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.

• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.

• Vendor Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.

• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.

• System Resiliency Management: Drive system failover and disaster recovery processes.

• Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.

• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support. 

What makes you a successful candidate?

• Bachelor’s degree in computer science, Information Technology, or equivalent experience

• 6+ years of experience in an application support, system administration or related role

• Hands on technical skills in the following areas: 

  • Hands on experience with monitoring tools (e.g., Datadog, Splunk).

  • Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)  

  •  Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).

  • Knowledge of operating systems (e.g., Linux, Windows).

  • Stellar problem-solving and analytical skills.

  • Strong attention to detail and multitasking prowess. 

• Excellent communication and interpersonal skills.

• A team-oriented mindset with a dash of independence.

• Strong experience in at least one of the following domains is preferred. Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS Data analytics and TCA report 
• Business Intelligence tools (e.g., Power BI, Tableau, DataBricks) 

Work at the Point of Impact  
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC  
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer  
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here:  
https://gic.careers/group/technology-group/

To be considered for the role, please submit a formal application through the GIC Careers site at:

https://careers.gic.com.sg/job-invite/17205/

JOB DESCRIPTION
1.  Provide 24x7 production support onsite / offsite

2.  Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3. Manage and respond to users on timely manner.

4. Log incident ticket for production issues and user queries

5. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7. Follow up on defect and incident closure and meet incident closure KPI

8. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9. Make sure system availability as per respective agreed SLA

10.  Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Education:

·       Bachelors’ Degree in Computer Science or related field.

·       At least 3 years’ relevant experience preferably in Level 2 production support field.

Essential:

·       You are experienced in Level 2 production support. If you are having development background would be added advantage.

·       You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.

·       Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.

·       You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps / modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.

·       Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)  

·       Committed to take on EOD / System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.

·       You must have work experience in AS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.

·       Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

·       OS400, AS400 RPG, COBOL

·       Unix, Linux, Solaris, Shell Script, Oracle DB

·       Tooling - Splunk, Geneos, Control-m, Helix, Aldon, etc. (added- advantage)

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Responsibilities:

• Provide 24x7 production support onsite / offsite.
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries.
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix.
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release.
• Follow up on defect and incident closure and meet incident closure KPI.
• Share production defect support learning with QA team and development team to improve application .quality and minimize future defects.
• Make sure system availability as per respective agreed SLA.
• Support EOD batch run.
• Perform annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release.
• Ensure application documentation is properly updated for each production release.

Requirements:

Must have:

• Bachelor’s degree of Computer Science/IT or Engineering.
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support.

Good to have:

• Understanding of ITIL, SDLC, FI/Banking domain knowledge.
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc..
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc..

Essential technical skill:

• Strong proficiency of OS/400 system, RPG, COBOL language.
• Plus point – good experience in Silverlake banking system.
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB.

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL

• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

• Must be graduate from IT or Computer Science

  Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux

  Need to have eagerness to learn and perform with committment

Is there a Zenika in you?

Let’s talk skills and passion first.

Production Support Specialist

Core Responsibilities

• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions

• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services

• Stakeholder Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.
• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.
• System Resiliency Management: Drive system failover and disaster recovery processes.
• Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

What you bring:

• Only Singaporeans may apply due to the nature of the project.

• Experience: At least 5 years of hands-on experience in application support or production engineering.

• Technical Proficiency:

• Languages: Strong command of SQL

• Environment: Deep familiarity with Unix/Linux systems and shell scripting.

• Cloud & Tools: Hands-on experience with AWS, Datadog, and Git.

• DevOps Literacy: Understanding of CI/CD pipelines and the Systems Development Life Cycle (SDLC).

• Mindset: An Agile, fast learner who enjoys complex problem-solving and works well in a collaborative team environment.

Responsibilities

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Skills/Requirement

• Bachelor’s degree of Computer Science/IT or Engineering

• 7 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience

• Experience in L2 or L3 production support

• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.

• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

**********************************

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

**********************************

• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python, Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team

Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Requirements
Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Key Domain/ Technical Skills
Familiar with OS/400 system

Familiar with RPG, COBOL language

Have experience with Silverlake banking system is plus point.

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python,Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team

Responsibilities

1.    Provide 24x7 production support onsite / offsite

2.    Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3.    Manage and respond to users on timely manner.

4.    Log incident ticket for production issues and user queries

5.    Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6.    Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7.    Follow up on defect and incident closure and meet incident closure KPI

8.    Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9.    Make sure system availability as per respective agreed SLA

10. Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Requirements

• Bachelor’s degree of Computer Science/IT or Engineering
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Essential Technical Skills

• Strong proficiency of OS/400 system, RPG, COBOL language
• Plus point – good experience in Silverlake banking system
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB