Total 57 technical analyst job vacancies in Manufacturing / Production category

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Communications Platform team manages the full lifecycle of every critical communication sent across Grab. We are responsible for empowering our business and delivering truly delightful, personalized, and reliable experiences for all our consumers and partners.

Our extensive and exciting scope includes:

• Intelligent Optimization: Developing the optimization and personalization layers that make every message smarter and more relevant.
• Core Channels: Owning all of Grab's crucial two-way communication channels (e.g., in-app chat, push notifications).
• Empowering Tools: Building the powerful internal tools that enable marketing and operations teams to easily create and manage large-scale, impactful campaigns.

We drive innovation and operational excellence by turning data into actionable strategies that elevate the end-to-end experience for consumers, driver-partners, and merchant-partners. From optimizing communication flows and user experience to enhancing system reliability, we strive to make Grab the first choice, every time.

Get to Know the Role

You will report to the Product Analytics Manager, Communications Platform Team and you'll have the unique opportunity to collaborate across disciplines (Product, Business, Engineering, Design, Data Science) to transform data into dynamic solutions. Your insights will directly contribute to developing groundbreaking products and initiatives, setting new benchmarks for excellence. This isn't just any role; it's a chance to make a tangible impact on millions of lives every day. 

The Critical Tasks You Will Perform

• Dive deep into data to align with business objectives, recommending novel, data-driven solutions, including AI/ML strategies, to address key customer challenges.
• Define, track, and measure critical business metrics. Develop analytical frameworks and sophisticated models to examine product configurations and validate hypotheses.
• Design, implement, and analyze rigorous A/B tests and experiments to guide product decisions, ensuring findings lead to clear, data-backed recommendations.
• Proactively define and monitor key metrics, performing root cause analysis on metric shifts or anomalies to quickly deliver actionable insights.
• Transform complex data into concise, high-quality insights via reports and dashboards for executive decision-making, and contribute to data pipeline and custom data science model development.

What Essential Skills You Will Need

• You have at least 4 years of experience in data-related or quantitative fields such as Analytics, Science, Statistics, or Mathematics.
• You are fluent with SQL, Python, R or other scripting/programming languages.
• You are experienced in handling large datasets and maintaining complex Extract, Transform and Load (ETL) processes.
• You have solid statistical knowledge and hands-on experience running and analysing controlled experiments.
• You are proficient in creating dashboards using Tableau, PowerBI or other visualisation tools.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Grab Support team supports Grab's Partners, including drivers, passengers, and merchants, in using our products. The team is responsible for delivering exceptional customer service for our drivers, passengers, and merchant partners. As a Senior Product Analyst, you'll have the opportunity to collaborate with experts in technology, analytics, and business operations to drive the vision and growth of our platform.

Get to Know the Role

We are looking for a Senior Product Analyst with great analytical skills to help product teams be more data-driven and objective and guide the design of controlled experiments. You will work closely with different teams within a business line (Product, Business, Engineering, Design and Data Science) to understand data requirements, identify key metrics, and provide data-driven insights. You will also work with stakeholders to evaluate the feasibility of new business/product ideas and provide appropriate recommendations.

You will report to the Product Analytics Manager, and work onsite at the Grab Singapore One North office.

The Critical Tasks You Will Perform

• Dive deep into data to align with business objectives, recommending novel, data-driven solutions, including AI/ML strategies, to address key customer challenges.
• Define, track, and measure critical business metrics. Develop analytical frameworks and sophisticated models to examine product configurations and validate hypotheses.
• Design, implement, and analyze rigorous A/B tests and experiments to guide product decisions, ensuring findings lead to clear, data-backed recommendations.
• Proactively define and monitor key metrics, performing root cause analysis on metric shifts or anomalies to quickly deliver actionable insights.
• Transform complex data into concise, high-quality insights via reports and dashboards for executive decision-making, and contribute to data pipeline and custom data science model development.

What Essential Skills You Will Need

• You have at least 4 years of experience in data-related or quantitative fields such as Analytics, Data Science, Statistics, or Mathematics.
• You are fluent with SQL, Python, R or other scripting/programming languages.
• You are experienced in handling large datasets and maintaining complex Extract, Transform and Load (ETL) processes.
• You have solid statistical knowledge and hands-on experience running and analysing controlled experiments.
• You are proficient in creating dashboards using Tableau, PowerBI or other visualisation tools.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country

• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Product Management Control Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the of products , increase share of market and obtain competitive position.

Responsibilities:

• Participate in day-to-day product management for Cards and Unsecured Lending products such as product governance, client experience, and product strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results.

• Assist in the development and analysis of strategic product control roadmaps, ensuring framework development maximizes benefit from each product. Review surveys and analyze competitive industry landscapes to identify potential risks, threats, and opportunities for product managers.

• Work with product managers in addressing regulatory, AML, and Fraud product concerns to create an advanced set of solutions

• Contribute to the achievement of targets and effective product risk management. Oversee the identification and execution of opportunities and address gaps in business plans.

• Appropriately assess risk in business decisions, prioritizing Citigroup's reputation, clients, and assets. This includes ensuring compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

• Provide informal guidance or on-the-job training to new team members

• Implement team procedures, facilitate client problem resolution, and manage both internal and external client relationships.

Qualifications:

• 5 – 8 years of relevant experience and >6 years of financial services industry experience

• Knowledge of product control, credit, product development, and/or analytics

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated analytical skills

• Demonstrated problem-solving and decision-making skills

Education:

• Bachelor's/University degree or equivalent experience

Be part of a global Japanese materials company that develops advanced engineering plastics used in automotive, electronics, industrial and consumer products. Grow your career in polymer application development and support in a global, innovative materials company.

We are looking for passionate Business Analyst/Product Owner that are enthusiastic in driving strategic product initiatives

• Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good
• Attractive salary package and employment benefits (up to 24 days leaves + medical insurance)
• Hybrid work arrangement

Responsibilities:
Product Strategy & Vision

• Leads the creation of product vision, speed-to-market strategy, roadmap and impactful objectives that align with the overall business strategy
• Leads in the evaluation of new opportunities and put forth proposals for new capabilities
• Owns the product backlog and prioritisation process based on business value and customer impact
• Define success metrics and constantly measure the impact of the product(s)

Stakeholder Management

• Communicate product roadmap and strategies on a regular basis to stakeholders and leadership, with the ability to influence decision making and drive collaboration
• Develop short term plans aligned with long term goals, working with multiple stakeholders and iteratively build product capabilities
• Convey complex ideas concisely and actively solicit and anticipate issues from stakeholders
• Keep user and product outcomes at the forefront while balancing stakeholder needs

Product & Team Leadership

• Lead and build high performing cross-functional team(s) that includes UX designers, software engineers, business analysts and/or delivery managers to deliver digital products that achieves business outcomes
• Work closely with UX designers to plan research objectives, organise activities such as product conceptualisation workshops and Usability Tests
• Analyse requirements to drive the design or review of test cases, and business processes
• Collaborate with Quality Engineer and business users to plan and monitor User acceptance test and user performance test
• Continuously seeks ways to improve products in the most cost-effective approach

Requirements:

• Minimum 4 years of experience in product management & business analytics
• Experience facilitating focus groups, workshops and sprint reviews
• Strong in stakeholder management and vendor management
• Certification as a Scrum Master or Product Owner is a bonus

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Liew Chien Hui (Vivian) - R2090138
ScienTec Consulting Pte Ltd – 11C5781

Key Responsibilities:

• Assist in the execution of the product roadmap, collaborate with cross-functional teams and contribute to the go-to-market strategy
• Follow the product roadmap and weigh the cost of adjustments with changes in business imperatives
• Be the interface between business and technology, translate business needs and concepts to IT managers and developers, and manage business expectations in accordance to technological constraints
• Work closely with cross-functional teams including technology, operations, risk, legal and compliance to build, test and roll out products that deliver value to the business. Scope and prioritise activities based on business and customer impact
• Monitor the progress of the product from design to launch, and manage the project schedule, manpower resources and budget to ensure that project requirements, milestones and deliverables are met
• Create high-level test cases and detailed scripts within those test cases to allow effective systems testing
• Write detailed product requirements documents and user story
• Perform system verification and sign off
• Conduct market analysis and identify potential business opportunities based on industry and competitive trends
• Assist changes to product portfolio to improve competitive position and optimise product performance

Requirements:

• Degree in Finance/Computer Science/Engineering or a related discipline
• A highly collaborative individual who thrives in hands-on environments.
• Project management and problem-solving skills
• Good written and verbal communication skills
• Interest in payment solutions e.g. e-wallets, cards, remittance, cash, cryptocurrencies etc

• Prepare, review, and maintain fund documentation including prospectuses, product highlight sheets, information memorandums, and trust deeds for collective investment schemes.
• Coordinate with internal teams (Legal, Compliance, Operations, Investment) and external parties to support documentation updates and regulatory filings.
• Support timely submission and dissemination of fund documents, including preparation of addendums and supplements where required.
• Maintain accurate document records, version control, and tracking logs for all product-related materials.
• Assist with CPFIS-related matters, including data collation, reporting, and preparation of materials for regulatory submissions and reviews.
• Support product administration activities such as tracking approvals, renewals, and periodic reporting requirements.
• Assist in product lifecycle activities, including fund updates, operational changes, and rationalisation initiatives.
• Provide administrative and project support to the Product Management team as needed.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

• Drive product strategy with insights across digital & emerging tech
• Research‑centric role analysing competitors, trends & product gaps

About Our Client

Our client is a fast-growing technology company that builds and distributes a suite of digital applications used across global markets. With a strong focus on innovation and a culture that encourages experimentation, the organisation works across multiple product verticals - from consumer-facing tools to enterprise-grade digital solutions. Their Singapore office plays a central role in product research, competitive analysis, and market exploration, collaborating closely with regional stakeholders and senior leadership to maintain an edge in an ever-evolving digital landscape.

Job Description

• Conduct deep research into digital applications across various categories, analysing competitor features, pricing, positioning, user flows, and product strategies
• Track industry movements, new launches, product updates, and shifting trends across sectors such as AI, software, productivity tools, and cybersecurity applications, etc
• Evaluate in-house digital products from an end-user perspective to identify strengths, gaps, and opportunities for improvement
• Develop structured comparison frameworks, intelligence reports, and insight decks that guide product and growth teams in decision-making
• Connect competitor insights to potential enhancements in product direction, feature prioritisation, or go‑to‑market strategy
• Proactively "think outside the box" to propose new research questions, challenge assumptions, and uncover insights not identified through traditional methods

The Successful Applicant

• Strong analytical and research skills with experience in product analysis, market research, competitor intelligence, or business analysis
• Excellent communication and storytelling skills, able to translate complex findings into clear, actionable insights
• Curious, self-driven, and comfortable working in exploratory or less-structured environments with evolving priorities
• Familiarity with digital products, online platforms, SaaS tools, or tech ecosystems spanning multiple application categories
• Collaborative mindset with the ability to work cross-functionally with product, growth, and leadership stakeholders

What's on Offer

• Competitive salary ranging from SGD 72,000 to SGD 96,000 annually.
• 12-month base salary plus AWS (Annual Wage Supplement).
• Opportunities for professional growth in the digital industry
• Engaging work environment in Singapore with most of their employees staying for a long time.
• Chance to contribute to strategic decision-making within a respected organisation.

If you are an analytical thinker with a passion for market and product research, we encourage you to apply and take the next step in your career.

Contact

Maureen Yeoh (Lic No: R1987106/ EA no: 18S9099)

Quote job ref

JN-032026-6983558

Phone number

+65 6541 9946
Michael Page International Pte Ltd | Registration No. 199804751N   

Be part of a global Japanese materials company that develops advanced engineering plastics used in automotive, electronics, industrial and consumer products. Grow your career in polymer application development and support in a global, innovative materials company.

About Amartha

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2026, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the role

The Product & Data Analyst – Operational is responsible for delivering actionable insights and operational analytics to support product execution, portfolio monitoring, and process efficiency across investment products. This role bridges data, product, and operations, enabling informed decision-making for operational performance reviews, issue resolution, product development support, and process improvement initiatives.

About the team

Partnership & Individual Lender (PI) objective is to enable access to impact investment instruments for everyone and become a source of funds with the most effective cost of fund PI consists of 10+ people from sales/business, operations, product, and tech team -- dedicated stream team to create products that fit with our partner's needs.

Job Description

• Serve as a data and product analytics specialist supporting operational processes across investment products.
• Monitor and analyze operational performance metrics including transaction hygiene, repayment flow, and portfolio health.
• Generate insights from operational data to identify issues, improve processes, and support data-driven decision making.
• Support product development and feature implementation by providing data analysis, tracking performance, and validating operational impact.
• Develop and maintain operational dashboards, reports, and monitoring tools to ensure data visibility and transparency for stakeholders.
• Collaborate with Product, Engineering, Risk, and Finance teams to support operational initiatives, troubleshooting, and process scalability.
• Assist in manual data handling, reporting, and reconciliation where system automation is not yet available.
  

• Min experience to handling data analytic 3-4 years
• Strong SQL and advanced Excel/Google Sheets
• Experience with (Looker, superset)
• Solid understanding of growth, funnel, and cohort analysis
• Strong business acumen and communication skills
• Experience in fintech, microfinance, or mass-market analytics is a plus
• Experienced in creating and presenting analytical reports to internal stakeholders, including mid- to senior-level management.
• Able to lead strategic discussions and contribute data-driven inputs to product development and community initiatives.
• Experience join Data Analytic bootcamp is a plus.
  

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.

Morgan McKinley is hiring for a Product Business Analyst for a 6-month contract assignment with a possibility to extend or to go perm!

Responsibilities:

• Collaborate with Product Leads to oversee multiple workstreams, ensuring compliance with governance, regulatory, and project requirements.  
• Support product and business owners by coordinating cross-functional stakeholder inputs and providing comprehensive oversight.  
• Assist with new product launches and reviews through data analysis, gap identification, and product rationalization.  
• Contribute to audit and regulatory responses, including reviews and remediation efforts impacting the product function.  
• Maintain and update Standard Operating Procedures (SOPs) and work with teams to deliver on product roadmaps and enhance development processes.

Requirements:

• At least 5 years of relevant experience in product management or systems within the life insurance industry.  
• In-depth understanding of insurance products and the full product development lifecycle.  
• Excellent commercial judgment paired with clear and effective communication skills.  
• Strong analytical and problem-solving abilities to address complex challenges.  
• Proactive team player with a positive attitude and a “can-do” approach

Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Join a leading global insurer as a Business Analyst on a 6-month contract (strong potential for extension), driving system enhancements and product-related change across life insurance platforms. You’ll work closely with IT, Product, and cross-functional teams to translate business needs into clear technical requirements and support end-to-end delivery.

Key Responsibilities

• Translate business and product needs into clear, testable system requirements and user stories; support grooming and backlog management in an Agile environment
• Lead and execute testing activities (test cases, execution, defect triage) for system enhancements, workflows, and campaigns
• Coordinate with IT and business stakeholders to ensure smooth delivery, accurate requirement alignment, and successful release outcomes

Critical Requirements

• 5+ years’ insurance industry experience with 3+ years in a Business Analyst / systems or testing role
• Experience with end-to-end involvement in life insurance product development**
• Strong technical analysis skills - Requirements documentation, process mapping, system behaviour understanding, and hands-on testing experience
• Excellent communication skills with the ability to work across large teams, influence stakeholders, and operate independently in an Agile setting
  

If you fit the requirements and it is the right role for you, apply now or send me your CV at x.lee@gravitasgroup.com.

Only one slot remaining - Once the right person is shortlisted, the position will be closed.

• Be part of a global bank with rapidly growing insurance business.
• Lead impactful product delivery initiatives that shape customer outcomes.

About Our Client

Our client is a well-established organisation in the financial services industry, known for its commitment to delivering innovative solutions within the banking and financial services sector. The company is based in Singapore and offers a collaborative environment focused on achieving excellence.

Job Description

• Collaborate with stakeholders to gather, analyse, and document business requirements.
• Develop and maintain comprehensive product specifications and user stories.
• Facilitate workshops to identify and resolve business challenges.
• Work closely with cross-functional teams to ensure alignment on project goals.
• Identify opportunities for process improvements and provide actionable recommendations.
• Support testing and quality assurance activities to validate solutions meet business needs.
• Provide regular updates on project progress to stakeholders and management.
• Ensure compliance with industry regulations and internal policies.

The Successful Applicant

A successful Product Business Analyst should have:

• University graduate in Business, Finance, IT or related discipline.
• Minimum 5 years of experience in the insurance industry.
• Proven experience in business analysis and testing role.
• Strong analytical and problem-solving skills with a focus on delivering results.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Proficiency in creating detailed documentation, including user stories and process flows.
• Familiarity with regulatory requirements in the financial services sector.
• Excellent communication and interpersonal skills.

What's on Offer

• Opportunity to contribute to major product initiatives impacting customers across APAC.
• Exposure to both business and technology stakeholders within a global bank.
• Be part of a team that values innovation and collaboration.
• Enhance your career in the banking and financial services sector with a reputable organisation.

This position offers a unique chance to make a significant impact. If you are an experienced Product Business Analyst, we encourage you to apply now.

Contact

Carine Cui (Lic No: R23117732 / EA no: 18S9099)

Quote job ref

JN-032026-6983374

Phone number

+65 6416 9806
Michael Page (Personnel) Pte Ltd | Registration No.201736642C

Weeseng HVAC Technology Pte Ltd is seeking a highly motivated and experienced Production / HVAC Manager to join our growing team. The successful candidate will be responsible for leading project teams and managing ACMV projects from planning through to successful completion.
Key Responsibilities

•  Lead, plan and oversee daily and weekly production schedules and delivery timelines are met.

•  Optimize manpower, materials, and workflow to improve efficiency and minimize waste.

•  Supervise material preparation, processing, packaging, and inventory control.

•  Ensure adequate staffing, equipment, and materials are available for efficient production activities.

•  Monitor production processes to ensure adherence to approved SOPs, Standardization, and operational procedures.

•  Verify and approve production records to ensure manufacturing activities are accurately documented and completed.

•  Oversee the proper operation, maintenance and calibration of production equipment.

•  Ensure production areas are maintained in accordance with cleanliness, safety and operational standards.

•  Supervise production personnel, assign tasks, and monitor performance to ensure efficient operations.

•  Lead team to troubleshoot technical issues.

•  Lead team to oversee and manage site installation.

•  Ensure production activities, waste handling, and environmental practices comply with workplace safety and regulatory requirements.

Requirement

•  Diploma in Mechanical Engineering or equivalent qualification.

•  Minimum 5 years of relevant hands-on experience in HVAC (Air conditioning & Mechanical Ventilation) systems.

•   Strong technical knowledge of chiller and AHU design.

•   Proven leadership skills with strong communication and interpersonal abilities

•   Ability to manage local and foreign workers.

•   Basic understanding of 3D modelling and engineering software (e.g. SolidWorks, electrical design tools)

Salary & Benefits:

•  Salary Range : S$3,800 - S$5,000 (commensurate with experience).

•  Annual variable bonus (performance -based).

•  Medical Benefits.

•  Career development opportunities.

Interested candidates are invited to submit their detailed resume to finance@weeseng.com or contact Tel : 6245 2712

Job Description:

• Able to provide production support onsite / offsite when production issue is escalated from L1 Support
• Investigate and recover production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Be able to document relevant knowledge articles for end-user to self-help as well as internal technical knowledge articles on recovery SOPs
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support EOD batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure recurring incidents are promoted to Problems and adhere to Problem Management to track and close Problem tasks
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
  16. To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Essential technical skill: -

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.