Total 6 system analyst job vacancies in Manufacturing / Production category

About FOMO Pay

FOMO Pay is a MAS-licensed Major Payment Institution and a member of FOMO Group, which also includes CapBridge and 1Exchange. Our iBiz division serves licensed financial intermediaries, family offices, fund managers, and corporate clients across Singapore and the region — providing regulated payment infrastructure, cross-border remittance, and multi-currency account solutions.

Role Overview

We are looking for a collaborative, detail-oriented Product Analyst to support our payments product team. You will help execute the product roadmap, translate business needs into clear requirements for engineering and IT teams, and work with operations, risk, legal, and compliance to test and roll out products. You will also track industry trends to spot new opportunities. The ideal candidate is a structured problem-solver who thrives in a fast-paced environment, picks up new domains quickly, and is professionally bilingual in English and Mandarin Chinese, with a genuine interest in payments.

Key Responsibilities:

• Assist in the execution of the product roadmap, collaborate with cross-functional teams and contribute to the go-to-market strategy
• Follow the product roadmap and weigh the cost of adjustments with changes in business imperatives
• Be the interface between business and technology, translate business needs and concepts to IT managers and developers, and manage business expectations in accordance to technological constraints
• Work closely with cross-functional teams including technology, operations, risk, legal and compliance to build, test and roll out products that deliver value to the business. Scope and prioritise activities based on business and customer impact
• Monitor the progress of the product from design to launch, and manage the project schedule, manpower resources and budget to ensure that project requirements, milestones and deliverables are met
• Create high-level test cases and detailed scripts within those test cases to allow effective systems testing
• Write detailed product requirements documents and user story
• Perform system verification and sign off
• Conduct market analysis and identify potential business opportunities based on industry and competitive trends
• Assist changes to product portfolio to improve competitive position and optimise product performance

Requirements:

• Degree in Finance/Computer Science/Engineering or a related discipline
• Professional bilingual proficiency in English and Mandarin Chinese (written and spoken) — required to liaise with Mandarin-speaking business and technology stakeholders across the organisation
• A highly collaborative individual who thrives in hands-on, fast-paced environments and can work independently with minimal supervision
• Demonstrated ability to quickly acquire new domain knowledge and apply it effectively across product or project contexts
• Strong project management and structured problem-solving skills, with the ability to prioritise and execute across multiple workstreams simultaneously
• Excellent written and verbal communication skills, with experience bridging communication between technical teams and business stakeholders
• Proactive, self-driven work ethic with a track record of identifying gaps and taking initiative beyond assigned responsibilities
• Relevant experience or exposure to payment solutions (e.g. e-wallets, cards, remittance, or cryptocurrencies) within financial services, payments, fintech, or related technology environments; genuine interest in the payments domain

JOB DESCRIPTION
1.  Provide 24x7 production support onsite / offsite

2.  Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3. Manage and respond to users on timely manner.

4. Log incident ticket for production issues and user queries

5. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7. Follow up on defect and incident closure and meet incident closure KPI

8. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9. Make sure system availability as per respective agreed SLA

10.  Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Education:

·       Bachelors’ Degree in Computer Science or related field.

·       At least 3 years’ relevant experience preferably in Level 2 production support field.

Essential:

·       You are experienced in Level 2 production support. If you are having development background would be added advantage.

·       You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.

·       Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.

·       You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps / modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.

·       Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)  

·       Committed to take on EOD / System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.

·       You must have work experience in AS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.

·       Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

·       OS400, AS400 RPG, COBOL

·       Unix, Linux, Solaris, Shell Script, Oracle DB

·       Tooling - Splunk, Geneos, Control-m, Helix, Aldon, etc. (added- advantage)

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Responsibilities:

• Provide 24x7 production support onsite / offsite.
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries.
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix.
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release.
• Follow up on defect and incident closure and meet incident closure KPI.
• Share production defect support learning with QA team and development team to improve application .quality and minimize future defects.
• Make sure system availability as per respective agreed SLA.
• Support EOD batch run.
• Perform annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release.
• Ensure application documentation is properly updated for each production release.

Requirements:

Must have:

• Bachelor’s degree of Computer Science/IT or Engineering.
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support.

Good to have:

• Understanding of ITIL, SDLC, FI/Banking domain knowledge.
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc..
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc..

Essential technical skill:

• Strong proficiency of OS/400 system, RPG, COBOL language.
• Plus point – good experience in Silverlake banking system.
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB.

Responsibilities

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Skills/Requirement

• Bachelor’s degree of Computer Science/IT or Engineering

• 7 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience

• Experience in L2 or L3 production support

• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.

• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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Responsibilities

1.    Provide 24x7 production support onsite / offsite

2.    Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3.    Manage and respond to users on timely manner.

4.    Log incident ticket for production issues and user queries

5.    Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6.    Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7.    Follow up on defect and incident closure and meet incident closure KPI

8.    Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9.    Make sure system availability as per respective agreed SLA

10. Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Requirements

• Bachelor’s degree of Computer Science/IT or Engineering
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Essential Technical Skills

• Strong proficiency of OS/400 system, RPG, COBOL language
• Plus point – good experience in Silverlake banking system
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB

Position Summary

Corporate Bank Cash Products is keen to enhance its global capabilities in the Client Account Services space to establish CB as a treasury bank of choice for its clients. To cater to the growing needs of the market for Account Service solutions in complex corporate legal entity and treasury structures, we are looking for an Account Services Product Analyst to develop and manage a market-leading offering for our strategic Client Account Services product area.

The Account Services Product Analyst will support product planning and execution across the lifecycle of existing and new global Account Information Services. Working within Deutsche Bank’s Corporate Cash Management business. The role focuses on client Account Solutions and acts as a subject matter expert on account structures, account services, and related cash management solutioning. The analyst will work closely with the wider Client Account Services Tribe and cross-functional stakeholders to support product rollout, drive market adoption, translate business and regulatory requirements into practical guidance, and deliver client-focused solutions that support business growth.

What we will offer you:         

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangement

• 25 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

• Serve as the subject matter expert for client Account Solutions within Deutsche Bank Corporate Cash Management, with a focus on Account Pre-Validation, client solution design, and the articulation of account solution capabilities to internal and external stakeholders.

• Support client engagement, commercialisation, and solution delivery by assessing client needs, preparing product materials, contributing to proposals and RFPs, and translating product, operational, and regulatory requirements into clear and practical guidance.

• Partner with Product Management, Implementation, Operations, Technology, Legal, Compliance, Risk, and Client Service teams to drive implementation readiness, issue resolution, control discipline, cost income management and the ongoing enhancement of account solution capabilities, including launches, rollouts, change initiatives, and the Account Pre-Validation roadmap.

• Gather and communicate client feedback, service trends, usage insights, and market intelligence to support the continuous improvement, commercial relevance, and governance of Deutsche Bank’s account solution offering.

Your skills and experience:

• Minimum 4 years of experience in Transactional Banking, Corporate Cash Management, Product Management, Product Support, Implementation, Sales Enablement, Client Service, or a related banking role, with practical exposure to client solutioning, product delivery, or implementation support.

• Minimum 4 years of experience in cash management products, client operating models, and the end-to-end lifecycle of payments, collections, liquidity, and account services, including at least 2 years of experience in client account solutioning within a complex banking environment.

• Working knowledge of banking regulation, operational risk, compliance requirements, and market infrastructure applicable to Corporate Cash Management; global experience in applying these requirements in product, client, or implementation contexts.

• Bachelor’s degree in business, Finance, Economics, Information Technology, Engineering, or a related discipline. A postgraduate qualification or professional certification in banking, payments, treasury, or product management..

• Demonstrated experience in a Global set-up, engaging and presenting to stakeholders across business, operations, technology, and control functions, with the ability to successfully deliver training, communicate complex requirements clearly, and support cross-functional decision-making.

• Demonstrated experience analysing complex business or product issues, producing clear documentation such as business requirements, process materials, or product guidance, and managing multiple concurrent priorities within a regulated and fast-paced environment.

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.