Total 88 support analyst job vacancies in Manufacturing / Production category

About GoTymeX

GoTymeX is the product, technology and data analytics hub of GoTyme Group. At GoTymeX, we're reimagining digital banking across emerging markets, across South Africa and Asia. Our mission is to unlock human potential, and we aim to do so through the development of transformative financial services that empower individuals and small businesses. We believe in the power of digital in building products that make a real difference in our customers' lives. Today, our products serve more than 22 million customers.

About the Credit Card Product

We are building a group-level credit card product — launching across the Philippines and South Africa — on a modern global stack. The analytical function at the heart of this programme has never existed before. We’re creating it now — and we’re looking for the person to build it from zero with us.

Where This Role Sits

You will report directly to the Director of Product, and work day-to-day alongside the Credit Card Product Owners, Engineers, Designers and Business Analysts. You will carry a dotted-line to the Head of Data & Analytics, giving you deep technical mentorship while remaining fully embedded in the product team. You will collaborate regularly with in-country data and credit risk analysts across the Philippines and South Africa.

Why Work with GoTymeX

• Innovation-driven environment: Work with the latest technologies including Serverless aspects of AWS Cloud, AI-augmented engineering, microservices, Java, and Python
• International and collaborative culture: Be part of a dynamic team that values collaboration, continuous learning, and personal growth
• Competitive benefits: Enjoy a comprehensive benefits package, opportunities for professional development (see below) • Learning and development: Access to technical seminars, conferences, career talks, and overseas training to accelerate your career advancement and ensure continuous growth
• Impactful work: Contribute to projects that directly influence financial empowerment and access in emerging markets

About This Role:

The Senior Product Insights Analyst is the analytical engine of this team, owning the narrative behind every product decision. This isn’t a reporting role. It’s a product intelligence function. You’ll build the analytical foundation for our credit card business, identify what’s working and what isn’t, and tell us — with confidence — what to do about it.

Key Responsibilities

Product & Business Performance

• Own end-to-end performance analytics: activation, engagement, spend, repayment, and retention across all markets
• Track and interpret key KPIs — NPS, activation rates, digital adoption, unit economics (interchange, fee revenue, loyalty costs, ECL contribution) — and translate findings into clear product and commercial storylines
• Monitor portfolio health: revolve rates, payment behaviour, limit utilisation, and cohort evolution — with forward-looking commentary, not just snapshots
• Identify performance inflection points early and generate root-cause hypotheses — don’t wait to be asked

Funnel, Onboarding & Product Development Lifecycle Support

• Analyse the full acquisition and onboarding funnel — from application through activation and first spend — and size improvement opportunities
• Embed in sprint ceremonies and product rituals; define measurement frameworks for new features before they go live
• Provide pre-launch data readiness checks and post-launch performance reads for every release
• Support A/B testing and experiment design to evaluate product and go to market initiatives Insight Generation & Strategic Recommendations
• Go beyond the numbers — synthesise analysis into conclusions, flag strategic implications, and propose concrete product or commercial actions
• Proactively surface insights the team didn’t know to ask for: behavioural patterns, market signals, competitive benchmarks • Support go to market strategy, value proposition testing, and loyalty/rewards design with databacked recommendations
• Partner with in-country analytics and credit risk teams to validate and localise findings across the Philippines and South Africa Dashboards, Tooling & AI Utilisation
• Build and maintain self-serve dashboards in Databricks and Mixpanel covering business performance, funnel health, portfolio trends, and unit economics
• You’ll use the best of modern AI tooling — Claude, Cursor, Databricks AI — to compress the time from question to answer. In our environment, fast insight beats slow perfection
• Contribute to analytics best practices, documentation, and data quality standards across the Credit Card programme

Insight Generation & Strategic Recommendations

• Go beyond the numbers — synthesise analysis into conclusions, flag strategic implications, and propose concrete product or commercial actions
• Proactively surface insights the team didn’t know to ask for: behavioural patterns, market signals, competitive benchmarks • Support go to market strategy, value proposition testing, and loyalty/rewards design with databacked recommendations
• Partner with in-country analytics and credit risk teams to validate and localise findings across the Philippines and South Africa Dashboards, Tooling & AI Utilisation
• Build and maintain self-serve dashboards in Databricks and Mixpanel covering business performance, funnel health, portfolio trends, and unit economics
• You’ll use the best of modern AI tooling — Claude, Cursor, Databricks AI — to compress the time from question to answer. In our environment, fast insight beats slow perfection
• Contribute to analytics best practices, documentation, and data quality standards across the Credit Card programme
  

Technical Skills

• SQL: expert-level — complex queries, window functions, optimisation at scale
• Python / PySpark: proficient for data manipulation, statistical analysis, and automation
• BI / Visualisation: Databricks and Mixpanel (primary); Tableau or similar also acceptable
• Statistics: hypothesis testing, cohort analysis, and experimental design
• AI-augmented analytics: demonstrated daily use of AI tools to accelerate insight generation and automate workflows — this is an expectation, not a nice-to-have

Domain Experience

• 5+ years in data/analytics; financial services, fintech, or banking required
• Lending domain strongly preferred — credit card, BNPL, or personal loans. Terms like revolve rate, vintage analysis, and ECL contribution should be second nature, not new vocabulary
• Exposure to credit risk concepts (vintage analysis, ECL, delinquency) is a meaningful advantage
• Experience with customer lifecycle analytics: acquisition, activation, engagement, retention, and churn

Core Competencies

• End-to-end ownership: raw data to recommendation — accountable for whether it’s right
• Insight, not just analysis: “here’s what the data shows, here’s what I think it means, here’s what I’d do” — every time
• Speed: good-enough-fast beats perfect-and-late in a high-velocity build environment
• Proactivity: you spot the question before it’s asked and flag the signal before it becomes a problem
• Data literacy leadership: you raise the analytical bar of everyone around you — not just your own output

Preferred Qualifications

• Bachelor’s or Master’s in Mathematics, Statistics, Economics, Computer Science, or related quantitative field
• Experience in a multi-market or multi-country product environment
• Familiarity with Visa/Mastercard reporting tools or card management system platforms
• Background in high-growth startup or digital bank environments

• Competitive salary that recognises your talent and potential
• Performance-based bonus, including stock-based incentives for high performers
• Conferences and expert-led training to accelerate your career
• Flexibility to work from home or the office (HCMC-based, hybrid)
• Generous annual leave allowance, paid birthday leave, and additional days off
• Meal and parking allowances
• Premium healthcare for you and your family
• Overseas travel opportunities — Philippines, South Africa, and group offices

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python,Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team

1 year contract under employment agency payroll

Location: Changi Business Park

Salary inclusive of allowance: Up to $4600 (Depend on experience and Company do not provide bonus)

Shift Timing (Need to support weekends and public holidays (off-in-lieu will be provided if support on PH)

• 7AM to 4PM
• 11AM to 8PM
• Transport is claimable - before 7am and after 11pm

Candidate must possess the following skills:

1. Hands on experience with SQL and Linux for L2 support
2. Python (at least basic)
3. Shell scripting to understand existing scripts and modify the scripts.

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Singaporean (Need to clear project clearance and pre-employment check)
• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python, Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup, C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team
• Able to commit to a 1 year contract

Please study the link from client before applying:
Unix : https://www.oracle.com/virtualization/technologies/vm/downloads/virtualbox-downloads.html (free download for practising Unix)

Unix : https://upload.wikimedia.org/wikipedia/commons/7/79/Unix_command_cheatsheet.pdf

https://learnsql.com/blog/sql-basics-cheat-sheet/

SQL: Google 100 SQL interview questions for application support in banking.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

• Well Established Company

• Salary $3000 - $4,000 basic + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Ubi

• Working day: 5.5 days (alternate Saturday)

• Working hours: 8:30am - 6.00pm / 8.30am - 12.30pm (alternate Saturday)

Job Responsibilities:

• Provide technical support and repair guidance to dealership workshops.

• Diagnose and troubleshoot vehicle issues on-site, working closely with workshop teams.

• Submit technical cases to the manufacturer and follow up on repair solutions.

• Conduct technical training and coaching for workshop staff.

• Monitor and analyze vehicle repair data to identify recurring issues and support problem resolution.

• Drive continuous improvements in technical service and repair processes.

• Ensure all work is carried out in compliance with safety and quality standards.

• Collaborate with internal departments on technical projects and initiatives.

• Other ad hoc duties as assigned.

Job Requirements:

• Diploma in Automotive engineering or similar discipline with minimum 3 years of relevant experience in the automotive industry preferred.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

Location: Kuala Lumpur, Malaysia (On-site)
Language Requirement: English + Bahasa Indonesia (Preferred)

We are hiring a Product Support Associate – L1 Support to assist our customers in solving technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities -

• Provide prompt and effective customer support by addressing inquiries, troubleshooting issues, and resolving problems related to our products.
• Respond to customer questions, concerns, and complaints via various channels (phone, email, chat) professionally and courteously.
• Demonstrate in-depth knowledge of our products, features, functionalities, and technical specifications to assist customers effectively.
• Conduct thorough investigations and analyses of customer-reported issues, identify root causes, and provide appropriate solutions or workarounds.
• Collaborate with the technical team or escalate complex technical issues as needed, ensuring timely resolution and customer satisfaction.
• Document and track support tickets using our ticketing system, ensuring accurate and detailed records of customer interactions and issue resolution.
• Contribute to developing and maintaining product documentation, user guides, FAQs, and knowledge base articles to assist customers in self-service support.
• Deliver product training sessions remotely to educate customers on product features, best practices, and usage.
• Collaborate closely with cross-functional teams, including product development, onboarding, and sales, to communicate customer feedback, identify improvement opportunities, and advocate for customer needs.
• Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
• Continuously expand knowledge and skills through self-learning, training programs, and certifications to stay updated with product enhancements, industry trends, and new technologies.

• Minimum of 2–4 years of experience in Product Support, Customer Support, Technical Support, or similar support roles, with at least 1 year of experience in a Software/SaaS company.
• Strong technical support skills, including understanding of basic API queries, integrations, automation, and routing flows.
• Excellent verbal and written communication skills in English. Bahasa Indonesia proficiency is preferred.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Ability to work in a fast-paced environment and multitask effectively.
• Flexible to work on shift schedules.

• Bachelor’s degree in IT or a related field
• Minimum 2+ years of experience in Application/Production Support, preferably within the banking domain
• At least 2 years of hands-on experience with Linux/Unix and SQL
• Recent experience working with Java / J2EE applications
• Minimum 1+ year of experience in application support; developers with strong Java knowledge and willingness to move into support are also encouraged
• Proficiency in Java / J2EE programming concepts

Technical Skills:

• Strong working knowledge of Unix/Linux commands and SQL queries
• Experience with web applications and batch job processing
• Familiarity with application servers such as JBoss
• Experience with databases like MariaDB and other SQL-based systems
• Basic knowledge of shell scripting
• Understanding of job scheduling tools, MQ setup, and file transfer tools (e.g., Connect:Direct) is an added advantage

Additional Skills & Attributes:

• Exposure to the banking or financial services industry is a plus

The Product Executive acts as the Service Product Owner and in-house consultant, overseeing the implementation, deployment, and continuous improvement of the Risk-Mapping product. This role bridges business users, external technology providers, and stakeholders to ensure effective product performance, user adoption, and alignment with sustainability objectives.

Business domain: Risk‑Mapping digital platform designed to assess and monitor sustainability risks in natural processed product supply chains.

Product Management & Delivery (Approximately 45%)

• Monitor product performance and proactively address operational or technical issues during product use.
• Lead weekly project management meetings with external technology vendors to review reported issues, development progress, and upcoming enhancements.
• Translate business and user requirements into clear functional specifications, dashboard prototypes, and technical documentation for vendor implementation.
• Coordinate and perform User Acceptance Testing (UAT) in pre-production environments, including creating, executing, and tracking test cases prior to release.
• Raise, track, and manage technical tickets with third-party vendors to ensure timely resolution.

2. User Engagement & Onboarding (Approximately 25%)

• Lead onboarding sessions and user training through online meetings.
• Conduct regular follow-up sessions with existing users to ensure smooth adoption and progress.
• Maintain and update the user database to track onboarding status, product usage, and assessment progress.
• Support the preparation of analysis and summary reports following users’ risk assessment completion.

3. Strategic Product Improvement (Approximately 20%)

• Gather, analyse, and synthesise user feedback and product usage insights to recommend enhancements.
• Collaborate closely with technology vendors to implement functional improvements and resolve performance issues.
• Support backend and workflow changes when required to improve efficiency and scalability of the product.

4. Stakeholder & Internal Engagement (Approximately 10%)

• Support regular coordination and follow-up meetings with key stakeholders, including manufacturing clients, industry partners, and non-profit organisations.
• Assist with strategic communication and marketing initiatives, including content support for professional platforms such as LinkedIn.

Preferred Background & Requirements

• Bachelor’s degree in Computer Engineering, Data Science, Business Analytics, Information Technology, Environmental Studies, Sustainability, or a related field.
• Minimum 1 year of relevant work experience, preferably in product management, IT project management, supply chain sustainability, or digital solutions.
• Strong interest or academic background in social and environmental sustainability is highly preferred.
• Experience with dashboards and data visualisation tools such as Power BI, Tableau, Odoo, or similar platforms is an advantage.
• Solid understanding of web-based applications, ERP systems, and product development workflows.
• Highly proactive, creative, and capable of managing multiple parallel tasks independently.
• Strong communication skills with the ability to translate user needs into actionable technical requirements.

Responsibilities:

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

Requirements

• Bachelor’s degree in computer science or related field.
• At least 3 years’ relevant experience preferably in Level 2 production support field.
• You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.
• Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.
• You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps / modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.
• Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)
• Committed to take on EOD / System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.
• You must have work experience in AS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.
• Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

Responsibilities:

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support EOD batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Requirements:

Education:

·    Bachelors’ Degree in Computer Science or related field.

·    At least 3 years’ relevant experience preferably in Level 2 production support field.

Essential:

·   You are experienced in Level 2production support. If you are having development background would be added advantage.

·    You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.

·    Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.

·    You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps /modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.

·    Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)  

·    Committed to take on EOD /System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.

·    You must have work experience inAS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.

·   Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

Key Domain/ Technical Skills:

·       OS400, AS400 RPG, COBOL

·       Unix, Linux, Solaris, Shell Script, Oracle DB

·       Tooling - Splunk, Geneos, Control-m, Helix, Aldon, etc. (added- advantage)

• Investigate production issues, respond based on production defect severity SLAs

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Follow up on defect and incident closure and meet incident closure KPI

• Make sure system availability as per respective agreed SLA

• Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

• Provide support for annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

• Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

• Ensure application incident & task documentation is properly updated for each production release

• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

• Good to have understanding and experience of ITIL methodology [service operation]
Education:

• Bachelors’ Degree in Computer Science or related field.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000

• Good support knowledge in either one of the retail or wholesale payment or customer information systems

• Willing to work in onsite shift-support model [24*7]

• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation

• Strong written, oral communication skills and able to manage user

• Ability to easily adopt to any technology / environment

• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

• Be able to work in fast pace and high-pressure working environment

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

• SQL, AS400, Control-M, Mainframe

• Unix, Shell Script, Geneos, Splunk

JOB SUMMARY

Manufacturing Engineer (Support) will be responsible for planning, designing, implementing, and managing; integrated, production and service delivery systems that assure performance, reliability, maintainability, schedule adherence and cost control within the production site. The Engineer will adopt as its goals profitability, effectiveness, adaptability, responsiveness, quality, and the continuous improvement of products and services throughout their life cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Project leader – lead and implement projects that will eliminate waste, through the standard Manufacturing Engineering process
o    This will include but is not limited to: Complex Process Simulation, Operations Research and Business Model Cost Analysis
·         Verify Time standards prepared within ME Team
·         Update and report key Manufacturing Engineering metrics for assigned customer or area
·         Drive key process mapping activities within the assigned customer or area
·         Drive the standardization SAP and Manufacturing Execution System configurations
·         Prepare quotes for proposed projects within the assigned customer or area
·         Drive process related activities for New Product Introduction.
·         Coach, mentor, and train engineers within the Manufacturing Engineering team
·         Support and/or maintain all lower level Manufacturing Engineering essential duties and responsibilities
·         Insure the standardization of Jabil processes throughout the site in accordance with the global, regional and site direction
·         Support the Lean organization by developing a solid process foundation and data integrity in order to support process improvement through the organization
·         Comply and follow all procedures within the company security policy.
·         May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·         Key Requirements:
o    Understanding and application of broad range of Manufacturing engineering tools (ie. Work measurement, simulation, process mapping, facilities and workstation design, operations research, etc.)
o    Understanding of Jabil’s global strategies and direction
o    Understanding of site’s facilities, capabilities and how they tie back to the Jabil strategies and direction
o    Strong financial and analytical ability
o    Proven record of accomplishment of successful change management accomplishments, implementing and management continuous improvements and cost reduction programs
o    Strong communication skills

·         Proficiency in use of personal computers, Microsoft Office products, Microsoft Visio, Microsoft Project, and AutoCAD skills required.

Company Overview

TTI Electronics Asia Pte Ltd, is a global leader in authorized distribution of passive, connector, electromechanical, and discrete components. It supports industrial, automotive, and data-communications manufacturers with extensive product lines and supply chain solutions.

Job Summary

Support Branch Product Managers and Sales Teams by managing supplier interactions, analyzing RFQ performance, and maintaining project sample records to drive sales effectiveness and supplier responsiveness.

Responsibilities

• Assist Branch Product Managers and Sales Teams by preparing price quotes, coordinating sample requests, and obtaining quality documents from suppliers
• Analyze RFQ performance for South Asia key suppliers by tracking supplier pricing responses, hit rates, conversion percentages, and BPM throughput
• Present RFQ performance results and supplier responsiveness data to Branch Managers to inform decision-making
• Maintain accurate records of sample requests and follow up with sales teams on project progress
• Manage relationships and communications with assigned Tier 3 suppliers to support branch product management activities

• Recent experience in working with Java J2EE applications

• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.

1. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

1.  Shift Timing

2. Morning shift 6am to 3pm
3. General shift 9am to 6pm.
4. Afternoon shift 2pm to 11pm
5. Night shift 10pm to 7am.

1. Need to support including night shift, weekends and public holidays

About the client: Our client is a Reputed Bank

Responsibilities:

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable.

Requirement:

• Bachelors’ Degree in Computer Science or related field.
• At least 3 years relevant experience in AS400 Level 2 production support.
• Must have work experience in Banking / Financial industry.
• Experience in automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon.
• Experience in OS400, Unix, Linux, Shell Script, Oracle Database.

Interested candidates, who wish to apply for the above position, please send in your resume to Mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Product Support Assistant

Location: Changi Airport

Working Hours: Rotating shift between 0530 and 0230 (FT/PT) and 2100 and 0800 (MN)

Full-Time & MN Shift: 9.5 hours including 1 hour unpaid break, 42.5 hours per week

Part-Time Shift: 9.5 hours including 1 hour unpaid break, min 5 days a week (Min 2 months commitment)

Midnight Shift (PT): Min 7 hours per shift, min 4 days a week (Min 2 months commitment)

Salary: 2k - 2.4k (Part-time: 13/hour)

Responsibilities:

• Receive incoming deliveries, label, pick, pack, and transfer stock across stores and terminals.
• Conduct stock checks, ensure inventory accuracy, and complete all related documentation correctly.
• Replenish store displays, maintain visual merchandising standards, and support online order fulfilment (e.g. IShop Changi).
• Inspect items for defects and follow procedures for returns or replacements.
• Deliver duty-free items to departure gates before flight closure times.
• Keep storeroom and work areas clean, organized, and compliant with safety regulations.
• Support various ad-hoc duties as assigned by supervisors or retail managers.

Requirements:

• Min N-Level or equivalent.
• Comfortable with handling movements of heavy loads and carton boxes (10kg to 25kg).
• Organised and self-motivated.
• Able to thrive under pressure.
• Comfortable to work retail and shift hours.
• Comfortable to handle liquor and tobacco products.
• Must be 21 years old and above as per Tobacco Act.

Benefits:

• Monthly allowances up to $230.
• Annual leave of 12 to 18 days per calendar year.
• Medical and dental insurance.
• Joining Bonus of $600 for local Full Time new hires, subject to T&C.