Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe is looking for a leader for our Product Support team. This manager will lead a high-performing team motivated by improving the lives of Stripe's user base. They will cultivate the happiness of their team while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Product Support team is also responsible for managing large operational projects that impact key user metrics.

You'll be part coach, part diplomat, part entrepreneur — 100% committed to building and sustaining trust with users and your team.

What you'll do

Responsibilities

• Guide the organization to design and deliver incredible user support.

• Ensure team members are happy, effective, and growing in their careers and new work experiences.

• Set clear goals and directions, and provide regular feedback on team members' performance.

• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.

• Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of direct people management experience.

• Experience leading operational teams such as product support teams (preferably in high-growth technology companies).

• Excellent written and verbal communication skills.

• A strong operational background and a track record of making data-driven decisions. 

• Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example.

• An ability to execute on and deliver complex operational projects involving multiple stakeholders.

Preferred qualifications

• Prior experience with SQL, Tableau, and APIs.

• Comfort with some technical troubleshooting.

• Familiarity with the fintech industry and products.

• Passion for learning new functions and features of technical products.

• Experience leveraging root-cause analyses to make data-driven decisions.

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python,Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team

We are looking for a motivated Business Analyst to support a live production system. This is a hands-on role that combines process analysis with day-to-daysystem support. You will work closely with stakeholders, understand how existing processes work, identify areas for improvement, and help keep the system running smoothly.

Key Responsibilities

•       Understand current processes through discussions, interviews, and data review

•       Identify gaps and recommend practical improvements to existing workflows

•       Work with stakeholders and vendors to define and document future-state processes

•       Produce clear process documentation using standard tools (e.g. Visio, Confluence, draw.io)

System Support& Operations

•       Handle L2 support tickets and perform basic system troubleshooting

•       Manage small enhancements and change requests from intake through to delivery

Requirements

Experience

•       Minimum 3 years of relevant experience with someone having experience working on or supporting a live production or operational system

•       Hands-on experience handling L2 support tickets or basic system troubleshooting

•       Familiarity with ticketing or ITSM tools (e.g. Jira, ServiceNow)

•       Exposure to Agile or ITIL practices

•       Basic SQL or data querying skills

•       Good communication skills — comfortable running meetings and writing requirements

Experience: 6-9 Years
Role: Production Support Developer

Responsibilities:

·         As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.

·         Update Jira, Confluence with change details.

·         Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.

·         Coordinate with testing team to ensure defects are addressed on priority.

·         Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.

·         Ensure code merged on regular basis to git.

·         Take end-to-end ownership on production defect fixing until released to production.

·         Guide and manage offshore team.

·         Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Requirements:

·         8-10 years of Java-J2EE experience

·         Proficiency with Java 8, Spring, Sprint Boot, Apache Camel, Spring Batch, Git, Maven, DevOps, Junit, Mockito

·         Strong hands-on experience in Micro service and Apache Camel (EIP).

·         Proficiency with SOA, REST/SOAP Web services, JSON/XML, Apache FreeMarker.

·         Good knowledge on REST Architecture constraints.

·         Hands on experience in REST API implementation, creating, maintaining and versioning API’s.

·         Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience.

·         Write production quality and thoroughly tested code.

·         A professional with extensive knowledge and experience in using the Splunk platform to analyze data, create reports, and visualize information.

·         Experience in developing with testing frameworks such as Junit, Mockito.

·         Hands on experience on shell scripts and proficiency in using Linux/bash shell.

·         Understanding of Continuous build and Integration methodologies.

·         Experience in integrating and using wide variety of open-source technologies and cloud services.

·         Go getter attitude in getting things done with minimal supervision.

·         Able to work extended hours and over weekends to support Prod releases / investigation of Incidents.

·         Respond and participate in major incident responses (24x7)

·         Experience working in a L3/L2 preferable.

·         Support SIT and UAT of code or configuration fixes.

·         •Identify and design improvements to the application (e.g. to reduce technical debt)

·         Escalate and track appropriate problems for software vendors to provide permanent fixes.

·         Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus.

·         Prepare and test deployment plan, and seek approval for deployment from change control forum

·         Provide or contribute to reports on incidents, problems, service requests and application changes.

Key Skills:
JAVA, Spring Boot, Linux, Splunk query, Apache Camel integration framework, ObjectDesign and Modeling, DevOps    (Git, Jenkins, Maven, Artifactory, Sonar cube, etc.), IntelliJ, Oracle, Maria DB,SOA,REST/SOAP Web services, JSON/XML, Apache FreeMarker.

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1support to ensure a seamless escalation process for complex issues.
• Collaborate withdevelopment teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The position requires engineer to carry out tasks related to the support of broadcast and broadcast IT related equipment and systems, including activities such as manning of support hotline, system diagnosis, remediation and monitoring, system administration, patching and preventive maintenance. In addition, the position is required also to support the planning and implementation of broadcast IT system projects.

• Provide technical support to broadcast equipment and systems in News Studios & News Post Production and asset management system, Outside Broadcast production van, News Room Computer System and etc.
• Document, communicate, collaborate, and handle fault incidents
• Assess system vulnerabilities and provide guidance, remediate and mitigate any reliability and security risks
• Perform troubleshooting and repair of broadcast equipment and system.
• Perform preventive and corrective maintenance broadcast and IT equipment.
• Work with different business units to provide technical solutions to enhance existing operation and setup
• Evaluate and recommend new broadcast IT equipment and system.
• Support project implementation of broadcast IT system and infrastructures including the support in drafting of technical specifications and costings documentations.
• Perform shift and standby duty to support broadcast system and infrastructures.

• Degree in Information Technology, Information Systems, IT Security or equivalent. CCNA, Certification in Information Technology networking field is an advantage.
• Candidate without the required academic qualifications but with at least 3 years of relevant experience in IT, Broadcast or Media Production related field are welcome to apply.
• Microsoft certifications such as MCSA preferred
• Project management experience preferred.
• Basic understanding of cloud / enterprise system architecture
• Network troubleshooting skills of IT devices maintenance and experience with management and configuration of networking devices (switches, routers, firewalls) will be preferred.
• Perform shift and standby duty to support broadcast system and infrastructures.

Job Description

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products.  Contribute to the FMECA process.  

• Participate in or own first chamber Build & Test in Apps lab.  Solve issues, or work with Engineering to address issues identified.    Work with Manufacturing to develop procedures and participate (if required) on New Product final test

• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process.  Conduct or facilitate Failure Analysis (FA) if needed

• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)

• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

• Collect process and qualification data to create product Best Known Methods (BKMs)

• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.  Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping

• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements:

• More than 5 years of relevant experiences in semiconductor industry

• Prior experiences in semiconductor equipment are preferred, especially thin film (CVD/ PVD) tools

• Excellent communication and interpersonal skills

• Confident in liaising with internal and external stakeholders of various seniorities

Work Location

• Fusionopolis

We’re hiring a GPS Engineer to support new product design, introduction, and field readiness for our vacuum mainframe platform products in Singapore. The ability to understand vacuum systems, robotic, and semiconductor substrate handling, is a must. You’ll work cross-functionally with Supplier Manufacturing, Internal Business Units, Quality & Reliability, and Field teams to drive installation readiness, serviceability, reliability, field escalations, and learnings into product design. On-site support is performed for critical escalations.

What You’ll Do

New Product Intro & Lab Builds

• Participate in / own first product build & test in SGP lab; support new product final test as required.

• Own beta site test plans and reporting; drive resolution with System and Design Engineering.

• Maintain knowledge of clean room etiquette and system processes, and be capable of performing field service on delivered systems

Field Readiness & Documentation

• Develop Installation Plans, Technical Product Manuals, Preventive/Corrective Maintenance procedures, and Troubleshooting Guides.

• Create and release Lessons Learned, Best Known Methods (BKMs), Customer Engineering Notices (CENs), and Internal Service Bulletins (ISBs).

• Contribute to FMECA and ensure legacy corrective actions are integrated into new designs.

• Resolution owner for lab NCs, field issues, and effective closure through documentation and change order requirements

• Occasional travel is required to support on-site activities at customer's facility

Supplier & BU Collaboration

• Partner with Supplier Manufacturing and Business Units to develop OMS procedures for Field and Escalation teams.(Start-up, PM, CM manuals and lessons learned), sharing with system engineering team.

• Work with Documentation teams to publish high-quality procedures; collaborate with Engineering to resolve issues discovered in lab or field.

Quality, Reliability & Escalations

• Partner with Quality & Reliability (Q&R) on top field issues; participate in or own CAPA (8D) processes.

• Conduct or facilitate Failure Analysis (FA); collect process and qualification data to build BKMs.

Training & Parts Readiness

• Build initial training for new products and partner with Global Technical Training (GTT) to deliver and scale training (“train-the-trainer”).

• Train CEs, PSEs, TPS prior to ELS shipments.

• Identify new spare parts; coordinate with AGS to stock in correct locations.

Design Reviews

• Participate in Engineering Design Reviews; ensure Lessons Learned and corrective actions are captured in design intent for new products.

What You Bring

• Education: Bachelor’s degree (Engineering or related field preferred).

• Experience: 2–4 years in hardware, semiconductor capital equipment, robotics/EFEM, or complex electro-mechanical systems.

Technical Skills:

• Vacuum mainframe, automation, robot and substrate handling experience (SCARA/Cartesian arms, prealigners, end‑effectors)

• Knowledge of Software control systems including Firmware control systems

• Install/startup, retrofit, maintenance documentation for complex systems

• FMECA, FA, CAPA or 8D methodologies

• Data collection/analysis for qualification and BKMs

• Reading schematics/prints; familiarity with robotics/handlers/EFEMs is a plus

Soft Skills:

• SGlobal Product Support Engineer (Automation)

Nice to Have

• Service/Field procedure writing

• Experience with beta site test plans and customer-facing escalations

• Prior training experience (GTT or equivalent “train the trainer”)

Work Location

• Science Park II (Moving to Tampines in end 2026)

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Key Responsibilities:

• Deliver high-quality production support for cross-functional applications serving UOB Wholesale Banking stakeholders.
• Oversee application availability, incident management, problem management, and capacity for systems within scope.
• Analyse, troubleshoot, and resolve incidents, problems, and user issues effectively.
• Coordinate incident communications, including SLA breaches, major incidents, and upstream or downstream issues, while keeping the team, manager, and department updated.
• Lead technical remediation in line with agreed non-functional requirements.
• Drive continuous improvement of services, processes, and tasks through automation.
• Ensure critical processes and procedures are followed and help define operational standards.
• Translate complex technical issues into clear language for business users.
• Promote strong knowledge management practices across the team and organization.
• Collaborate with Level 1, Level 3, and development teams to resolve incidents, problems, and user issues within SLA and in line with the bank’s severity framework.
• Support event management activities, including patching and annual RDR exercises.
• Provide on-call support according to the team roster.

JOB DESCRIPTION
1.  Provide 24x7 production support onsite / offsite

2.  Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3. Manage and respond to users on timely manner.

4. Log incident ticket for production issues and user queries

5. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7. Follow up on defect and incident closure and meet incident closure KPI

8. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9. Make sure system availability as per respective agreed SLA

10.  Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Education:

·       Bachelors’ Degree in Computer Science or related field.

·       At least 3 years’ relevant experience preferably in Level 2 production support field.

Essential:

·       You are experienced in Level 2 production support. If you are having development background would be added advantage.

·       You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.

·       Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.

·       You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps / modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.

·       Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)  

·       Committed to take on EOD / System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.

·       You must have work experience in AS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.

·       Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

·       OS400, AS400 RPG, COBOL

·       Unix, Linux, Solaris, Shell Script, Oracle DB

·       Tooling - Splunk, Geneos, Control-m, Helix, Aldon, etc. (added- advantage)

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Key Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Responsibilities

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Skills/Requirement

• Bachelor’s degree of Computer Science/IT or Engineering

• 7 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience

• Experience in L2 or L3 production support

• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.

• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

**********************************

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

**********************************

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Key Responsibilities:

• As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.
• Update Jira, Confluence with change details.
• Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.
• Coordinate with testing team to ensure defects are addressed on priority.
• Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.
• Ensure code merged on regular basis to git.
• Take end-to-end ownership on production defect fixing until released to production.
• Guide and manage offshore team.
• Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Note: Bankingand financial services experience / working in large implementation isnecessary.

Senior .NET Production Support Engineer (Cloud & SRE Focus)

Job Summary

We are seeking a highly skilled and experienced Senior .NET Production Support Engineer to manage and enhance mission-critical, cloud-native applications. This role requires expertise in Site Reliability Engineering (SRE), observability, and modern DevOps practices, ensuring high availability, scalability, and performance of distributed systems.

You will lead incident management, advanced troubleshooting, root cause analysis (RCA), and automation initiatives, while collaborating with cross-functional teams to drive resilience, reliability, and continuous improvement.

________________________________________

Key Responsibilities

• Provide L2/L3 production support for.NET (Core/6/7/8+) and ReactJS-based microservices applications

• Implement and maintain SRE practices (SLIs, SLOs, error budgets) for system reliability

• Perform advanced troubleshooting in distributed, microservices-based architectures

• Monitor system health using observability stacks (logs, metrics, traces)

• Drive root cause analysis (RCA) with a focus on preventive and automated solutions

• Collaborate with DevOps and development teams in CI/CD pipelines and release automation

• Support containerized deployments (Docker, Kubernetes) and cloud environments

• Automate repetitive operational tasks using scripting (PowerShell, Python)

• Participate in on-call rotations and incident response (Major Incident Management)

• Integrate AI-driven monitoring and anomaly detection tools for proactive issue detection

• Ensure compliance with ITIL, security, and DevSecOps standards

• Maintain detailed runbooks, knowledgebase, and operational dashboards

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field

• 5+ years of experience in .NET application support, SRE, or backend development

Core Technical Skills

Strong expertise in:

• C#, ASP.NET, .NET Core / .NET 6+(preferred latest versions)

• RESTful APIs, Web API, Microservices architecture

• SQL Server, MySQL (plus performance tuning & query optimization)

• Experience in:

• Multithreading, async programming, memory management

• Debugging production issues (dump analysis, profiling, thread analysis)

• Performance optimization &scalability engineering

• High-Niche & In-Demand Skills (Added)

Cloud &Cloud-Native

• Azure (App Services, AKS, Functions, Application Insights) / AWS (EKS, Lambda, CloudWatch)

• Cloud-native design patterns &distributed systems

 Containers & Orchestration

• Docker, Kubernetes (AKS/EKS), Helm charts

• Experience managing production workloads in containerized environments

Observability &Monitoring

• Advanced tools: Prometheus, Grafana, ELK Stack, Open Telemetry

• Expertise in distributed tracing (Jaeger, Zipkin)

DevOps & CI/CD

• Azure DevOps / GitHub Actions / Jenkins pipelines

• Infrastructure as Code (Terraform, ARM templates)

DevSecOps

• Secure coding practices, vulnerability scanning

• Tools like Snyk, SonarQube, OWASP compliance

• AI & Automation (Advanced Niche Edge)

• AI-driven monitoring (AIOps tools)

• Basic knowledge of ML models for anomaly detection

• Experience integrating GenAI / ChatOps for support automation

Tools &Technologies

• Incident Management: ServiceNow, JIRA

•  Monitoring: Splunk, AppDynamics, Dynatrace

•  Version Control: Git (GitHub / GitLab /Bitbucket)

Preferred Skills

•  Certifications:

•  Azure / AWS Certified Solutions Architect or DevOps Engineer

•  ITIL Foundation / Advanced ITIL[i]

Exposure to:

•  Python automation & scripting

•  AI/ML certifications or hands-on experience

•  Financial services / high-availability environments (bonus)

Responsibilities:

• Provide 24x7 production support onsite / offsite.
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries.
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix.
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release.
• Follow up on defect and incident closure and meet incident closure KPI.
• Share production defect support learning with QA team and development team to improve application .quality and minimize future defects.
• Make sure system availability as per respective agreed SLA.
• Support EOD batch run.
• Perform annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release.
• Ensure application documentation is properly updated for each production release.

Requirements:

Must have:

• Bachelor’s degree of Computer Science/IT or Engineering.
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support.

Good to have:

• Understanding of ITIL, SDLC, FI/Banking domain knowledge.
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc..
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc..

Essential technical skill:

• Strong proficiency of OS/400 system, RPG, COBOL language.
• Plus point – good experience in Silverlake banking system.
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB.