We are looking for a motivated Business Analyst to support a live production system. This is a hands-on role that combines process analysis with day-to-daysystem support. You will work closely with stakeholders, understand how existing processes work, identify areas for improvement, and help keep the system running smoothly.
Key Responsibilities
• Understand current processes through discussions, interviews, and data review
• Identify gaps and recommend practical improvements to existing workflows
• Work with stakeholders and vendors to define and document future-state processes
• Produce clear process documentation using standard tools (e.g. Visio, Confluence, draw.io)
System Support& Operations
• Handle L2 support tickets and perform basic system troubleshooting
• Manage small enhancements and change requests from intake through to delivery
Requirements
Experience
• Minimum 3 years of relevant experience with someone having experience working on or supporting a live production or operational system
• Hands-on experience handling L2 support tickets or basic system troubleshooting
• Familiarity with ticketing or ITSM tools (e.g. Jira, ServiceNow)
• Exposure to Agile or ITIL practices
• Basic SQL or data querying skills
• Good communication skills — comfortable running meetings and writing requirements
