Total 77 customer experience manager job vacancies in Legal / Public / Security category

The Security Manager is responsible for leading and overseeing all aspects of security and safety for Sports Excellence Singapore. This role ensures the security and safety of staff, student-athletes, residents, visitors, physical assets, and operations through robust security strategies, operational excellence, and regulatory compliance.

The incumbent will drive a proactive and risk-informed security posture by strengthening governance, improving operational readiness, leveraging security technologies, and working closely with internal and external stakeholders to maintain a safe and secure environment.

Key Responsibilities

Security Strategy & Risk Management

·       Lead site security framework aligned with organisational priorities

·       Conduct risk assessments and implement mitigation plans

·       Set and monitor KPIs for prevention, response, and improvement

Operations & Incident Management

·       Oversee daily security operations and environment safety

·       Lead incident response, investigation, and documentation

·       Ensure effective surveillance, access control, and asset protection

·       Use technology to enhance efficiency and resilience

Compliance& Governance

·       Ensure compliance with relevant laws and regulations

·       Maintain audit readiness and data confidentiality

Emergency Preparedness & Business Continuity

·       Lead emergency planning and response(fire, security threats)

·       Conduct drills and continuous improvement reviews

·       Coordinate with relevant government agencies

Team & Vendor Management

·       Oversee outsourced vendors and service performance

Financial Management

·       Manage budget and ensure cost-effective security investment

Stakeholder Engagement

·       Collaborate with internal and external stakeholders on security matters

·       Build trust and promote awareness across community

·       Maintain professional, balanced conduct in all situations

Any other matters, as assigned by Management Team.

Job Requirements

·       Diploma in Security Management, Risk Management, WSQ security qualifications, Advanced Certificate in Security, management-level security training or a related field is preferred

·       Certification in Fire Safety Manager, First Aid, AED/CPR is preferred

·       At least 5 years of experience in a managerial role leading security teams and site operations

·       Minimum 8 years of security experience, preferably in residential, education, or customer-facing environments

·       Valid Singapore security license and regulatory compliance

·       Strong knowledge of security operations, risk assessment, incident management, investigation, and emergency planning

·       Familiarity with security technologies such as CCTV, access control, various alarm monitoring, incident reporting systems, and related security platforms

·       Knowledge of relevant legislation(WSH, PDPA, security procedures)

·       Experience in liaising with police and external agencies on security matters

·       Experience in budgeting, manpower planning, vendor management, security related improvement works and service partner oversight

·       Able to work shifts, weekends, and respond to incidents beyond working hours

·       Able to stay in provided accommodation will be an advantage

·       Independent, team oriented and able to work under pressure

·       Proficient in MS Office with strong reporting and documentation skills

We regret to inform that only shortlisted candidates will be notified.

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We are hiring and the details of this position are:

Job title: Cyber Security Engineer (Perm role, CREST CRT certificate, VAPT experience, up to $9000)

Job Description:

Technical Delivery & Penetration Testing

• Perform penetration testing (VAPT) across web, mobile, cloud, and infrastructure environments, ensuring CREST standards are met.
• Generate detailed technical and executive-level reports with risk analysis and actionable remediation guidance.
• Collaborate with pen-testers and technical teams to deliver client engagements and integrate findings into tailored solutions.
• Apply knowledge of OWASP Top 10, MITRE ATT&CK, and secure coding practices to assess and improve client environments.

Automation Integration

• Integrate AI and RPA into cybersecurity operations to enable automated triage, evidence collection, and compliance reporting.
• Lead initiatives to embed hyper automation into cybersecurity workflows, combining PA, AI/ML, and orchestration tools.

Thought Leadership & Brand Building

• Provide thought leadership on emerging cybersecurity risks, automation trends, and regulatory developments.
• Represent the company at industry events, conferences, and networking sessions to build brand visibility and strategic relationships.

Requirement:

• CREST CRT and CPSA certificate preferred
• Penetration testing, vulnerability assessments, security audits
• Exposure to RPA tools (UiPath, Automation Anywhere, Power Automate); familiarity with AI-based security tools (XDR, SOAR, ML-based detection)
• Strong understanding of OWASP Top 10, MITRE ATT&CK, PDPA, MAS TRM, ISO 27001
• Exceptional communication, presentation, and negotiation skills; ability to work independently and collaboratively in a fast-paced, client-facing consulting environment

Interested applicants please send your resume to rita@recruitexpress.com.sg and look for:

Rita Shi Tianhe

Recruit Express Pte Ltd

EA License No: 99C4599

EA Personnel Number: R26162019

We regret that only shortlisted candidates will be contacted.

• Attractive joining bonus available (up to 15k)
• Fixed 12-hour shifts – choose between permanent day or night shift
• Armed/Unarmed

We are looking for motivated candidates to join the security industry to safeguard our communities.

· Ensure protection and monitor premises

· Manage crowd and vehicle flow

· Deploy armed response when necessary

· Provide escort for VIPs, celebrities, detainees, or prisoners

· Perform screening at immigration and security checkpoints

Requirements:

· No experience required as training will be provided

· Comfortable to undergo training and compulsory to pass IPPT

· Able to perform 12 hours shift (Perm Night/ Perm Day)

·Singaporeans only

Interested candidates who wish to apply for the advertised position, please click on “Apply Now” or WhatsApp us at 8909 8083 for quicker respond. Alternatively, you may send your resume to jamie.chan@chiefrecruit.com for better reach.

We regret that only shortlisted candidates will be notified.

Reg. No.: R24120525 (LIM CHUN JIE)

EA License No: 24C2083 (Chief Recruit Pte Ltd)

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This position is responsible for :

·        Analyzes and defines security strategies basedon local context and identified threats

·        Implements security policies and coordinatessecurity actions at the country, LBU, and project levels

·        Ensures optimization of security CAPEX and OPEXby prescribing reliable, cost-effective solutions strictly adapted to needs

·        Advises and assists Country Chairs, EntityDirectors, and site managers to help them define the appropriate securityposture level

·        Recommends an OTOC security organization andvalidates internal or external recruitment of CSOs/security team members

·        Supports each CSO in their area to ensure theirskill development, completion of security training, and benefits from expertiseand experience to adopt the appropriate security posture level for evolvingthreats and security situations, and to handle emergency situations

·        Manages the CSO network in their area

·        Ensures Country Chairs and Entity Directors haveappropriate security plans, with the appropriate level of protection forpeople, facilities, and informational assets; also verifies proper POBmaintenance and implementation of measures regarding VPSHR compliance

·        Conducts security reviews in Company entities tocontrol effective protection of people and sites

·        Prescribes corrective or improvement measures tobe implemented and assists entities in action plan implementation

·        Evaluates and makes recommendations on theselection of security providers for subsidiaries

·        Identifies and updates security performanceindicators in their area

Additional information:

·        Anticipates threats, provides expertise, advice,support, and assistance in the security approach

·        Responsible for compliance with Company securityrequirements in their geographical area

·        Ensures compliance with the OTOC principle (OneTotalEnergies One Country) by guaranteeing that all Company entities present ina given country adhere to the same security standards

·        Co-manages subsidiary security budgets andcosts, evaluated by area of responsibility at several hundred million euros

·        Sovereign dimension: liaison with diplomaticrepresentations in their area: Ambassadors and Defense Attachés

·        Inter-company dimension: maintains aprofessional network with counterparts from major French companies and keyindustrial sector players in the area

Requirement
Qualification level required for the position : At least Bachelor or Master’s or equivalent level

Technical skills required for the position : - Experience in managing large projects - Experience in writing organizational and methodological documents

Behavioral competencies required for the position : - Rigorousness, strong responsiveness, and organizational skills are required -

Listening, perspective, and ability to convince are necessary

Specific knowledge required for the position : Good knowledge of the company's business and professions to be able to cross security vision and business challenges

Level of experience required for the position : - Minimum 15 years of executive experience in the security field with proven crisis

management skills - Successful managerial experience in operational situations or transverse management

Manager, Corporate Secretarial Services

This position is an urgent hire to manage our Corporate Secretarial team and is a replacement for an employee who recently left the company. The primary responsibility of this role is to act as Company Secretary for Singapore entities and as the Qualified Individual for ACRA purposes. This is a mandatory requirement for the position.

Reports To: Client Services Director, Singapore Office

Minimum Experience

• Minimum 5 years of experience in a Corporate Secretarial Services position.
• Professional qualifications such as ICSA are preferred.
• Must be capable of acting as the Qualified Individual for ACRA purposes.

Job Description

Responsible for providing a full scope of corporate administration services for a portfolio of Singapore companies, including:

• Acting as the primary point of contact for international clients to assist in the establishment of new trust and corporate structures and their ongoing administration.
• Managing new client company business acceptance and due diligence procedures for Singapore companies.
• Handling new corporate bank account applications.
• Overseeing ongoing administration and ensuring compliance with statutory requirements.
• Managing terminations, liquidations, and striking-off of corporate structures.
• Issuing timely invoices to clients and ensuring prompt collection of outstanding debts.
• Liaising with the Accounting Department to ensure financial statements are completed on a timely basis for companies under administration.
• Maintaining corporate records and internal files.
• Processing Employment Pass and Dependant's Pass applications for client corporate structures.
• Supervising and providing on-the-job training and development for a Junior Trust and Corporate Officer.
• Maintaining the Client Management Information System (IBIS) database.
• Liaising with the Compliance Officer for annual client reviews, addressing any deficiencies identified during the review process, and handling other ad hoc administrative requirements as needed.
• Acting as Resident Director for selected Singapore client entities.
• Acting as the Qualified Individual for ACRA purposes.

Personal Attributes

• Minimum 5 years of relevant professional experience.
• Strong knowledge of Singapore corporate law and best practices.
• Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.
• Strong attention to detail.
• High level of professionalism and appreciation for client confidentiality and sensitivity.

Legal Counsel

• Work Location: Changi site office
• Working days: 5 days 8am to 5pm
• Salary: $12k to $15k (depends on experience)
• Construction Industry

Requirements

• Possess at least Bachelor’s Degree in Law (LLB) from a recognized university
• Minimum 10 years of relevant legal experience in a law firm and/or in-house (preferably in the construction industry)
• Deep knowledge and understanding of construction laws, regulations, and compliance frameworks in Singapore

Job Description

• Ensure the legal integrity of contracts to protect the company's interests and prevent potential legal issues.
• Advise on the appropriate legal structures for project entities (e.g., joint ventures, SPVs) and ensure their compliance with local and international laws.
• Address international legal considerations, including trade laws, export controls, and multi-jurisdictional regulatory requirements.
• Draft, review, and revise contracts to ensure legal soundness, regulatory compliance, and alignment with the company’s strategic objectives. This includes negotiating contract terms with external parties to achieve favorable outcomes and safeguard the company’s interests.
• Identify and assess potential risks associated with contracts and implement strategies to mitigate them.
• Support the acquisition and maintenance of all necessary licenses, permits, and regulatory approvals required for project implementation.
• Negotiate and mediate disputes arising during contract execution, leveraging legal expertise to deliver fair and efficient resolutions.
• Provide legal guidance and support to internal teams on contract-related matters and broader legal issues as needed.
• Clearly communicate contract terms and obligations to internal stakeholders to ensure uniform understanding and compliance.
• Collaborate with external legal counsel on legal and/or regulatory matters when necessary and manage legal engagements effectively
• Work closely with project management, finance, procurement, and other departments to ensure cohesive contract management across the organization.
• Conduct legal training and briefings for internal stakeholders to ensure awareness of key legal issues and compliance requirements.
• Maintain comprehensive and accurate records of contracts, correspondence, and related documentation.
• Oversee and manage claims, arbitrations, and court proceedings related to the company’s projects.
• Participate in ad hoc projects and assignments as directed by management, ensuring all legal and regulatory considerations are addressed.
• Assist in the development and implementation of internal policies and procedures to strengthen legal governance in project execution.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Summary:

This position is responsible for handling daily legal and compliance activities, including document review, legal research, and corporate governance. It plays a crucial role in supporting the Legal & Compliance department in managing the company’s legal and regulatory obligations globally.

Responsibilities and Duties:

• Assist in reviewing and drafting contracts, NDAs and other legal documents.
• Ensure contracts comply with company policies and requirements, legal compliance, and international standards.
• Assist in matters related to the establishment of cross-border subsidiaries, including the preparation of incorporation documents and liaison with external company formation agencies.
• Assist in handling other matters assigned by the Legal Manager.

Requirements / Professional Skills:

• Minimum Diploma or bachelor’s degree in law, Legal Studies, or a related field is preferred.
• At least 1-2 years of relevant experience in corporate commercial law acquired in-house or in a law firm
• Able to work independently and be a team player
• Good written and spoken English to effectively communicate with international affiliates and business partners
• Able to maintain confidentiality on all legal and corporate secretarial matters

Duties & Responsibilities

• Draft, review, and negotiate contracts, agreements, and other legal documents for local and regional operations.
• Provide legal advice on corporate, commercial, and regulatory matters.
• Support compliance initiatives, including antitrust, anti-corruption, and data protection.
• Assist in managing litigation, arbitration, and dispute resolution processes.
• Collaborate with internal teams and external counsel to mitigate legal risks.
• Stay updated on regulatory changes and advise on implications for business operations.
• Ad-hoc duties as per required.

Requirements

• Bachelor’s Degree in Law
• Admission to the Singapore Bar is mandatory
• Min 3-5 years in law firm/ as a legal counsel, preferably in an international business environment.
• Strong knowledge of contract law and regulatory compliance.
• Knowledge of maritime law, trade compliance (including economic sanctions), M&A or industry-specific regulations.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171

Are you ready to lead security strategy and operational excellence across SingHub and the APAC region while helping protect people, assets, and business continuity?

Bring your security leadership expertise to the LEGO Group and drive strategy, resilience, and operational excellence across SingHub and APAC in a role that protects people, assets, and business continuity.

Core Responsibilities

• Lead and drive the overall security strategy, governance, and operational excellence for SingHub and APAC offices, ensuring alignment with Global Security priorities, regional business objectives, and evolving risk landscapes.

• Act as the senior security advisor and trusted business partner to regional leadership, providing strategic guidance on security risks, crisis management, business continuity, executive protection, and organizational resilience.

• Provide leadership and oversight for all regional security operations, ensuring consistent standards, effective risk mitigation, high-quality service delivery, and scalable security solutions across offices and hub environments.

• Lead regional crisis and emergency management preparedness, including planning, exercises, incident coordination, executive communications, and support for Regional Crisis Support Teams during critical events.

• Drive the development and implementation of regional security programs, policies, standards, and roadmaps to strengthen operational resilience, compliance, and security maturity across APAC.

• Build and maintain strong partnerships with regional stakeholders, global security teams, external agencies, landlords, vendors, and service providers to ensure effective collaboration and integrated security support.

• Champion a strong security culture through leadership engagement, awareness programs, coaching, and strategic communication, ensuring security is embedded in daily operations and business decision-making.

• Lead, mentor, and develop regional security resources and capabilities while driving continuous improvement, digitalization, data-driven performance management, and operational efficiency across security services.

Play your part in our team succeeding

The Global Security Organization (GSO) protects people and assets across the LEGO Group. Its primary role is to ensure business continuity by protecting the company and employees from critical security incidents, enabling efficient incident response, and preventing physical leaks and theft of intellectual property and other critical assets. This also includes the safety aspects of events, travel security, and risk assessments.

As part of this organisation, the Singapore/APAC Senior Security Manager supports the Security Director (Vietnam & APAC) on security matters across the APAC region, excluding China, to enable the business to deliver on its growth ambitions. The role helps keep security high on the agenda across the company and connects security priorities to the broader LEGO strategy, with focus areas including investigation and confidentiality, crisis management support, security infrastructure and project management, property protection, people and event protection, and risk management.

Do you have what it takes?

• Bachelor’s degree or equivalent relevant academic background in risk management, corporate security, legal, manufacturing, engineering, IT, or a related field.

• Progressive experience in a corporate security function, ideally with hands-on leadership experience and exposure to manufacturing environments.

• Strong exposure to physical and systems security, supply chain security, crisis management, investigations, and risk-based decision-making.

• Proven ability to work within global standards while adapting to local regulatory requirements in complex, multicultural environments.

• Strong stakeholder management, communication, negotiation, and coaching capabilities, combined with a collaborative mindset.

• Strategic thinking with strong operational execution, high integrity, discretion, and resilience.

• Experience with access control and CCTV systems, preferably Genetec.

• Advanced English is required; Mandarin Chinese is preferred as the role will require support across APAC region.

• Professional certifications such as CPP or PSP, ISO knowledge, and willingness to travel are advantageous.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

We welcome and encourage all applications to submit your application using this link: https://www.lego.com/en-sg/careers/job/legal-operations-manager-apac-china-ip-contracts-e67df73018b310011c43cc517a430000

Are you passionate about intellectual property, commercial contracting, and supporting global business operations in a complex international environment? Join the LEGO Group and play a key role in safeguarding our brand and supporting legal operations across the APAC and China region!

Core Responsibilities

• Support trademark border enforcement activities across the APAC/China region, including collaboration with customs authorities
• Assist with global trademark and copyright clearance work to help protect the LEGO Group’s intellectual property portfolio
• Draft, review, and negotiate contracts across multiple legal areas and jurisdictions, including manufacturing, procurement, sales, and marketing agreements
• Ensure legal accuracy and alignment with corporate policies, contracting standards, governance requirements, and applicable legal frameworks
• Identify material legal risks where appropriate and support effective risk mitigation
• Communicate complex legal concepts clearly and concisely to non-legal interested parties to support informed decision-making
• Contribute to the streamlining and standardization of legal processes, templates, negotiation guides, and playbooks
• Support the development and improvement of legal tech platforms and digital contracting solutions
• Collaborate closely with internal partners, external advisors, and regional teams across APAC and globally

This role is located in Singapore, and no relocation assistance is offered for this position.

Play your part in our team succeeding

The LEGO Group continues to grow, increasing the demand for scalable and high-quality legal services across regions. As part of the newly established Tax and Legal Operations team within Business Service Operations (BSO), this role supports the business by delivering legal operational excellence across intellectual property and commercial contracting activities!

Do you have what it takes?

• Hands-on experience working with intellectual property rights within the APAC/China region
• Experience supporting trademark border enforcement activities and collaborating with customs authorities
• Experience with copyright and trademark clearance work
• Strong contract drafting, review, and negotiation skills across multiple legal areas, including procurement, marketing, sales, and manufacturing agreements
• Experience working in a corporate legal department or law firm environment
• Strong communication skills with the ability to explain complex legal concepts clearly to non-legal partners
• Ability to manage multiple priorities and meet deadlines in a dynamic international environment

What would be an advantage?

• Chinese language skills for effective collaboration with partners are a plus
• Knowledge of Vietnamese and/or Chinese legislation and legal frameworks is an advantage

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

This position can be based in Singapore, Indonesia, or Thailand. Willingness to travel for business trips is required.

Key Responsibilities:

1. Provide legal support and advice for B2B / B2G projects and tenders.

2. Identify, analyze, and mitigate legal and business risks.

3. Review, draft, and negotiate contracts, agreements, and other legal documents.

4. Ensure compliance with applicable laws, regulations, and corporate policies.

5. Advise management on legal matters related to business operations and strategic initiatives.

6. Liaise with internal stakeholders, government authorities, and external legal counsel as required.

Requirements:

- Education: Bachelor's Degree in Law (LL.B.).

- Experience: Minimum 5 years of legal experience, preferably with exposure to government projects and public procurement.

- Skills: Strong experience in risk assessment, risk analysis, and risk mitigation. Solid understanding of corporate law, contract law, compliance, and regulatory matters.

- Soft Skills: Excellent analytical, negotiation, and problem-solving skills.

- Language: Good command of English, both written and spoken.

Work Location: Singapore / Indonesia / Thailand (Willing to travel for business trips)

*Seeking for a talent who has minimum 6 years of experience handling Banking/Financial services’ IT Risk/Cyber security/Information security/Governance risk including 3 years of hands-on IT technical security/security operations*

THE COMPANY
With their reputable brand and commitment to their clients, this company is increasing their operations in the region. They seek an IT Risk/Cyber Security/Information Security Manager to be part of their team.

JOB RESPONSIBILITIES

• Perform Level 2 IT risk/Cyber security/Information Security or governance risk
• Handle IT regulatory compliance (MAS TRM and information security)/security risk framework
• Handle Incident Oversight and root cause analysis & Control Validation
• Prepare Risk Register, Reporting & Adversarial Attack Simulation Exercises to assess the effectiveness of security controls and detection capabilities
• Provide IT security advisory
• Work closely with other business stakeholders etc.
• Any other adhoc duties

JOB REQUIREMENTS

• Degree in IT/Information Technology/Information Security/Computer Science or any other relevant IT education
• Has a recognised information security certification such as CRISC, CISSP, or equivalent
• Minimum 6 years of experience handling Banking/Financial services’ IT Risk/Cyber security/Information security/governance risk including 3 years of hands-on IT technical security/security operations
• Solutions-oriented, friendly, helpful, resourceful and able to multi-task

If you would like to explore this opportunity, please email your resume in Microsoft Word format to marie@resolutehunter.com

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job opportunities, please visit our website https://resolutehunter.com

EA Licence 18C9105 
EA Reg R1105305

Key Responsibilities includes but not limited to,

Operations

• Manage and operate security systems (Security, Health and Safety Portal, CCTV, intrusion alarm, access control, etc.). 
• Coordinate timely completion of outstanding Security Corrective Actions / Preventive Actions with appropriate parties and communicate issues to the District Manager and Regional Security Manager/Director. 
• Be a part of the District Business Review meeting to discuss security-related issues, concerns, and best practices. 
• Coach employees and management on how to complete incident reporting per the Security Incident Reporting Standard. 
• Take the lead on all district security incident investigations, in coordination with Regional and CHQ Security. 
• Support Business Continuity Plan development and testing. 
• Supporting full implementation of Expeditors Health and Safety Standards. 
• Educating colleagues and Service Providers regarding safety to enhance an overall culture of safety in the face of potential resistance. 
• Supervise a group of outsourced security personnel in daily security operations.
• Serving as key point of contact for Operational Process Standards. 
• Managing Security, Health and Safety resources and tools (ex. the Portal). 
• Delivering Security, Health and Safety training (instructor-led courses). 
   

Compliance

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. 
• Ensure 100% branch compliance with all local Security, Health & Safety regulations, in coordination with any branch / external compliance officers.
• Ensure 100% branch compliance with all Operational Process Standards (“Expeditors Minimum Security, Health & Safety Standards”).

The IAM Operations Analyst is responsible for the day-to-day operation, administration, and support of the organization's Identity and Access Management (IAM) services. This role ensures that user and machine identities are managed securely and efficiently throughout their lifecycle while maintaining compliance with internal policies and regulatory requirements. The position works closely with IT, security, and business stakeholders to deliver reliable identity services, support access governance activities, and maintain a strong security posture across the enterprise.

Key Responsibilities

IAM Operations

• Manage the daily operation of IAM platforms, including user and machine identity provisioning, de-provisioning, modification, and lifecycle management.
• Administer and maintain Active Directory (AD) and LDAP directory services, ensuring the accuracy and integrity of identity data across the environment.
• Operate, support, and maintain One Identity solutions, including configuration, troubleshooting, issue resolution, and routine system maintenance.
• Process access requests in accordance with established policies, approval workflows, and service level expectations.
• Monitor IAM systems and services for operational issues, anomalies, policy violations, and potential security threats, escalating and resolving incidents as required.
• Maintain and update IAM documentation, including system configurations, operational procedures, access records, and support runbooks.
• Support system upgrades, patches, and ongoing improvements to IAM platforms and processes.

Access Governance & Compliance

• Support periodic access certification reviews and audit activities to ensure appropriate access rights are maintained across the organization.
• Identify, investigate, and remediate access-related risks and control gaps in alignment with internal policies and regulatory requirements.
• Assist in tracking IAM-related risks, remediation activities, and action plans, providing regular updates to stakeholders.
• Generate and maintain reports on user access, identity lifecycle activities, policy compliance, and audit findings.
• Support evidence collection and documentation for internal and external audits.

Stakeholder Support & Service Delivery

• Act as the primary point of contact for IAM-related requests, incidents, and inquiries from users, application owners, and IT teams.
• Provide timely troubleshooting and resolution of IAM issues while maintaining a high level of customer service.
• Collaborate with IT infrastructure, cybersecurity, and application teams to ensure identity and access controls align with business and security requirements.
• Contribute to continuous service improvement initiatives, helping maintain operational stability while supporting ongoing IAM transformation projects.
• Ensure service quality, operational consistency, and knowledge transfer as resources transition between operational and project-based IAM initiatives.

Qualifications & Experience

Required

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent practical experience.
• Experience supporting Identity and Access Management operations in an enterprise environment.
• Hands-on experience with Active Directory, LDAP, and identity lifecycle management processes.
• Experience administering or supporting One Identity solutions or comparable IAM platforms.
• Understanding of access governance, role-based access control (RBAC), joiner-mover-leaver processes, and privileged access concepts.
• Knowledge of IT security principles, audit requirements, and compliance frameworks.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred

• Experience with identity governance and administration (IGA) platforms.
• Familiarity with cloud identity services such as Microsoft Entra ID (Azure AD) or other cloud IAM technologies.
• Knowledge of ITIL service management practices.
• Relevant certifications such as Security+, ITIL Foundation, Microsoft Identity certifications, or IAM-related certifications.