Total 616 technology development job vacancies in Information Technology category

Responsibilities:

• Prepare and complete orders for delivery or pickup according to schedule (pick, pack, wrap, label, ship)
• Receive and process warehouse stock products (pick, receipt, label, store)
• Perform spare parts inspection to meet the RMA requirement.
• Manage Inventory logs & updates in Inventory System.
• Perform inventory controls and keep quality standards high for audits.
• Keep a clean and safe working environment and optimise space utilisation.
• Report any discrepancies.
• Communicate and cooperate with supervisors and colleagues.
• Operate and maintain preventively warehouse vehicles and equipment eg pallet stacker, pallet jet.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Others assigned tasks by Supervisors if require.

Requirement:

• Proven working experience as a Warehouse Personnel.
• Proficiency in Inventory software, databases, and systems eg In and Out of inventory.
• Basic MS office and Outlook Skills.
• Familiarity with standard warehousing practices and methods
• Good organisational and time management skills
• Ability to lift heavy goods & using of pallet stacker & pallet jack.
• Basic fluency in English Language.

We are seeking a Regulatory Assessment Lead with a deep background in audit, regulatory, and industry assessments to join our growing Technology Risk and Controls organization.

As a Regulatory Assessment Lead in Cybersecurity and Technology Controls, you will evaluate the firm's technology control environment against applicable regulatory requirements and industry standards. You will translate complex regulatory obligations and provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls comply with regulatory requirements and industry standards.

This role serves as the primary assessment lead, interfacing with internal auditors, compliance and risk teams, technology stakeholders and business product teams to drive complex assessments. The role ensures the firm's continuous compliance with key regulatory and industry standards, including CRI Profile, Swift CSP, CHAPS CRM, HKMA CRAF, and Japan CSSA.

The successful candidate will provide strategic direction and expert leadership in audit readiness and assessment practices, while driving continuous improvement in the firm's control posture. Strong knowledge of risk management principles and practices will enable you to deliver innovative solutions and lead a diverse team in a complex and evolving regulatory environment.

Job responsibilities

• Lead end-to-end delivery and drive efficient and effective execution of assessments, ensuring the firm's technology control environment meets applicable regulatory obligations and industry standards.

• Communicate issues and observations identified from our assessments to relevant stakeholders, including root cause analysis and resolution recommendations.

• Provide subject matter expertise in regulatory assessments, ensuring that the organization adheres to applicable regulations and industry standards such as CRI Profile, Swift CSP, CHAPS CRM, HKMA CRAF and Japan CSSA.

• Partner with LOBs, global risk and control functions, cybersecurity and technology teams to conduct control assessments, ensuring compliance with regulatory requirements and alignment with the Firm’s policies, standards and procedures.

• Build and sustain trusted relationships with Location CISO, Regulatory Engagement Management team, LOB technologists, CCOR (Compliance Conduct and Operational Risk), and Internal Audit to facilitate cross-functional collaboration and drive progress toward shared goals.

• Collaborate with global teams to ensure consistency of assessment methodologies, tooling, and reporting standards across regions.

• Manage and mentor junior team members, fostering a culture of excellence, continuous learning, and regulatory awareness within the APAC assessments practice.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Management Information Systems, Cybersecurity or related disciplines.

• 5+ years of experience or equivalent expertise in technology risk management, information security, technology audit or related field with a focus on assessments in the financial services industry.

• Demonstrated experience leading regulatory assessments, control evaluations, or technology audits in a large organization.

• Strong understanding of industry risk frameworks (CRI Profile, ISO 27001, etc.) and practical experience with regulatory and industry requirements, including Swift CSP, CHAPS CRM, HKMA CRAF and Japan CSSA.

• Proficient knowledge of control evaluation of technology risk domains including cybersecurity, data governance, IT resilience, third-party risk management and change management.

• Experience with payments environment and familiarity with payments-specific regulatory standards and cybersecurity control requirements.

• Strong analytical, problem-solving, and critical thinking skills, with the ability to manage multiple priorities and deliver high-quality outputs under tight deadlines.

Preferred qualifications, capabilities, and skills

CISA, CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=65dbd5c0b6bbd12dfcc007d6673d3f5f

We are seeking a Software Programmer with expertise in PLC (Programmable Logic Controllers) and C# to join our team in Singapore.

This is a full-time, on-site role that involves designing, developing, and maintaining software solutions for industrial automation.

Day-to-day responsibilities include programming, debugging, testing applications, and working on integration projects.

Preference will be given to candidates with knowledge of SECS/GEM and GPIB protocols.

You will collaborate with cross-functional teams to deliver efficient, scalable, and innovative solutions for our clients.

Qualifications

•Strong expertise in Programming, Software Development, and Back-End Semiconductor Development

•Proficiency in Object-Oriented Programming (OOP) principles and methodologies

•Experience with PLC programming and C#

•Knowledge of SECS/GEM and GPIB protocols is preferred

•Exceptional problem-solving and debugging skills

•Ability to work collaboratively in an on-site team environment

•Software Engineering, or a related field is an advantage

•Formal qualification is not required. Relevant knowledge and experience is the key requirements.

Step into a high-impact enterprise sales role where you’ll own and grow strategic Financial Services accounts. Drive multimillion-dollar opportunities by partnering directly with C-level stakeholders and delivering cutting-edge edge, cloud, and enterprise solutions that shape business outcomes.

Key Responsibilities:

• Own and grow strategic Financial Services accounts, building trusted relationships with senior stakeholders and decision-makers.
• Develop and execute account plans with clear revenue targets, milestones, and long-term growth strategies.
• Lead complex sales cycles, orchestrating internal teams and resources to close high-value enterprise deals successfully.
• Understand customer business challenges, positioning tailored solutions that deliver measurable outcomes and long-term strategic value.
• Deliver accurate forecasting while consistently achieving revenue targets and driving sustainable account expansion across assigned portfolio.

Job Requirements:

• Degree qualified with 5+ years experience selling enterprise technology solutions within Financial Services industry environments.
• Proven track record in new business development and consistently achieving or exceeding enterprise sales revenue targets.
• Strong experience in consultative and value-based selling across cloud, infrastructure, or enterprise technology solutions portfolios.
• Ability to engage and influence senior stakeholders, including C-level executives, across complex enterprise sales environments effectively.
• Experience managing large strategic accounts with long sales cycles and driving growth through relationship-based selling approaches.

Join a role where you’ll directly influence enterprise transformation while owning high-value client relationships and revenue outcomes. If you thrive in complex sales environments and want real ownership, visibility, and impact—this is your opportunity to step up.

Apply now to take ownership of strategic accounts and accelerate your enterprise sales career. Reach out to Naveen at naveen.vasudevan@Tangspac.com

Job Description

The Data & Analytics Engineer is responsible for designing and developing robust, scalable data pipelines, data marts and business intelligence dashboards to be used across Singapore Airlines Group.

Key Responsibilities:

•Understand business processes, applications and how data is created, stored and gathered in Singapore Airlines Group.

•Use big data tools and platforms to create and maintain data pipelines, making sure pipelines are robust, scalable, and reliable. Troubleshoot and rectify issues with data pipelines as necessary.

•Build expertise and domain knowledge on the data. Establish and own the data quality and SLA for various data flows.

•Explore, analyse, and aggregate various types of data to provide business insights to the data team stakeholders. Create compelling story and visualisation to convey these insights. Ask right and inquisitive questions of the data to deliver analytics solution to the business.

•Design, build and manage data marts to satisfy our growing data needs.

•Be part of a project team to manage and deliver project deliverables, resources and timelines.

•Any other ad-hoc duties.

•This is an individual contributor role.

•Note: You could be posted to any subsidiary in SIA Group.

Requirements

•BS degree in Data Science & Analytics, Computer Science or a related technical field.

•Possess good communications skills to understand our customers' core business objectives and build end-to-end data centric solutions to address them.

•Ability in analyzing data to identify deliverables, gaps and inconsistencies.

•Good critical thinking and problem-solving abilities.

•Ability to work independently and manage multiple task assignments.

•More than 2 years of SQL and Python experience is required.

•Experience working with AWS, GCP, and infrastructure-as-code systems. DevOps experience is a plus.

•Experience in ETL pipeline design, implementation and maintenance.

•Experience working with visualization tools (specifically Tableau would be preferred).

Job Description

At Singapore Airlines’ Digital Innovation Lab (KrisLab), we drive impactful digital innovation by experimenting with new digital solutions in collaboration with our employees across Singapore Airlines (SIA) Group, Business Units (BUs), IT teams, startups/scaleups, research partners. Our mission is to drive the growth of digital innovation culture and create competitive advantages by solving business problems and leveraging new and emerging technologies. As a lean, agile, self-directed, focused and forward-thinking team, we deliver tangible business values and outcomes to the company and shape the future of aviation and travel through digital innovation and emerging technologies.

We are seeking a dynamic and creative Digital Innovation Technologist who has the passion and drive to contribute across the following three key domains and any other roles/responsibilities as assigned by the department manager from time to time:

1. SIA Digital Innovation Programs and Initiatives

2. Research & Development (R&D)

3. Innovation Partnerships

This is a high-ownership role that blends strategic and out-of-the-box thinking, outcome-driven execution and cross-functional collaboration, relationship building and stakeholder management. You will work on initiatives from idea to validation and partner with internal teams and/or external collaborators to unlock new capabilities and bring impactful and meaningful values for Singapore Airlines Group.

Key Responsibilities

1. Digital Innovation Programs and Initiatives

• Collaborate with BUs and IT teams to identify new opportunities for experimentations through formal planning and ad hoc engagements, leading to impactful business results.
• Scope and lead innovation projects, including rapid prototyping, Proof-of-Concepts (POCs), pilots and working with stakeholders to support implementation
• Work with internal stakeholders and/or external technology and innovative solution providers to test, validate, assess outcomes, drive the process to make timely decisions on these experimentation opportunities towards implementation when real benefits could be reaped
• Support transition of successful pilots into implementation

2. Research and Development

• Drive the efforts to raise the awareness of the general staff population, management and executives on the latest developments in technologies and industry use cases
• Support the end-to-end management of R&D collaborations with universities (e.g. NUS) and research institutions (e.g. A*STAR), as well as other potential R&D partners and collaborators. This includes :

i. Align project goals and scope with BUs’ needs and research partners’ capabilities

ii. Manage stakeholders, track milestones, manage budgets and handle project reporting

iii. Structure and drive long-term R&D initiatives to support strategic innovation ambitions

3. Innovation Partnerships

• Build and manage relationships across the open innovation ecosystem, including startups, scaleups, venture capitals, trade and government agencies, trade associations, tech companies etc. globally
• Scout and evaluate external solutions best fit to address SIA’s business challenges
• Support innovative solution sourcing for the SIA Accelerator programme and other co-innovation efforts

Requirements

• 2-3 years of relevant experience in innovation, project development, R&D project management, startup/tech engagement and exploring the use cases for new technologies in the enterprise context
• Strong stakeholder management, relationship building, EQ, communication, story-telling and negotiation skills
• Possesses strong AQ and demonstrated tenacity in the pursuit of innovation opportunities and solutions, the drive to make things happen and managing uncertainties and change
• Comfortable working with ambiguity and driving clarity through structured and strategic thinking
• Demonstrated ability in managing cross-functional or external-facing projects across levels
• Background in science, engineering, business or tech preferred
• Preference for candidates who have the following experiences, mindset and habits

1. Exposure to startup ecosystems, accelerators or open innovation platforms

2. Familiarity with agile experimentation, design thinking or lean startup methodology

3. Being AI (artificial intelligence) native –use AI / Generative AI / Agentic AI from planning to execution of roles, processes and projects

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Design and implement end-to-end architecture for secure mobile and web payment platforms.
• Lead development teams, ensuring code quality, integration, and adherence to best practices.
• Collaborate with product, UX, and operations teams to deliver scalable, user-focused solutions.
• Oversee CI/CD, cloud infrastructure, and system optimization to ensure performance and reliability.

Requirements:

• At least a degree in Computer Science or related field with 8+ years in software development, including 3+ in architecture or leadership.
• Proficient in backend (Java, Spring Boot, Node.js) and frontend/mobile technologies (React, Angular, iOS/Android).
• Skilled in applying UX and wireframing principles to guide architectural decisions.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Software Engineer (Java | Testing | AI-Driven Systems)

Experience: 5–8 Years (Mid-Level)

Fixed Term Contract -2 years [Renewable]

About Akkodis

Akkodis is a global digital engineering leader with over 50,000 experts across 30 countries. We drive innovation across mobility, software, robotics, AI, and data analytics—helping organizations accelerate digital transformation and build smarter, more sustainable futures.

Role Overview

This role is ideal for engineers who enjoy a balanced mix of development, testing, and innovation initiatives. While Java programming is required, it will form approximately 30% of the role, with a stronger emphasis on testing, automation, AI-driven initiatives, and technical documentation.

What You’ll Do

• Contribute to embedded software development using Java and OOP principles (~30% of role)
• Lead and support testing, validation, and debugging activities across complex systems
• Design and execute test strategies, automation frameworks, and validation processes
• Leverage AI-driven tools and automation to improve testing efficiency and software quality
• Develop and maintain clear technical documentation, test plans, and system specifications
• Work across the full SDLC, including integration, testing, and deployment
• Collaborate within global agile teams to deliver secure, connected embedded and IoT solutions
• Support continuous improvement of engineering practices, tools, and methodologies

What You Bring

• 5–8 years of experience in software or embedded systems environments
• Strong foundation in Java and Object-Oriented Programming (OOP)
• Proven experience in testing, debugging, and quality engineering
• Hands-on exposure to:
• Git (version control)
• JIRA (issue tracking)
• Jenkins or similar tools (CI/CD, automation)
• Experience working on medium to large-scale systems
• Comfortable working in complex, fast-paced environments with cross-functional teams
• Strong documentation and communication skills

Nice to Have

• Experience in test automation frameworks or QA engineering
• Exposure to AI/ML-driven testing or automation initiatives
• Background in embedded systems, IoT, or secure connected devices

Why Join Us

• Work at the intersection of testing, AI, and next-gen embedded systems
• Be part of a global engineering ecosystem
• Gain exposure to innovation-driven projects beyond pure development
• Build expertise in automation, quality engineering, and AI-led transformation

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!

• To apply, please submit your updated resume along with your notice period. [ We are looking for someone to start ASAP]
• Click on the 'Apply here' button to drop your resume directly or email it to susmita.SAHU@akkodis.com
• Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Job Description:

• Develops and optimizes BCD process technology and devices for power applications, involving TCAD simulations, device layout, characterization, and bench testing
• Develop and integrate new BCD device architectures and process modules for company BCD platforms.
• Conduct TCAD simulations to understand device behavior and calibrate simulation models to match experimental results.
• Design and lay out device test structures and new BCD device platforms.
• Analyze device performance and reliability through bench testing and data collection.
• Work with cross-functional teams, including the modeling team, to satisfy customer needs and develop advanced device models.

Job Requirement:

• Min Degree in Physics or Electrical Engineering.
• Min 3 year of expereince in TCAD (Technology Computer-Aided Design) tools for simulation and calibration.
• Experience with device layout, design rule checks, and test structure generation.
• Knowledge of BCD process development and device characterization techniques.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Role: Senior / DeltaV Programmer - LSMG

Responsibilities

• Responsible for the design and delivery of DeltaV application system on site.
• Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.
• Creates and maintains applications according to technical design and requirements.
• Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards. Determine the processes and data flow that supports the needs of the project.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS system experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Job Description

Key Responsibilities

Provides leadership and direction through managers for providing perspective of customer process and device roadmaps (N to N+2) for a broad function area.  Recognized as a technology expert:  N, N+1, N+2 

Identifies inflections, threats and opportunities for share and TAM growth. Determines segmentation & requirements.  Delivers a detailed competitive analysis. Develops a winning product/ business strategy

Develops and manages relationships with technical buyers. Improves customer(s) preference to engage Applied on technical problems

Manages local technical resources and works closely with BU teams to ensure high installed base performance and customer(s) satisfaction

Owns and manages TRMs and technical engagement programs with customer(s)

Protects customer(s) IP, protects Applied IP, gathers competitive intelligence 

Discovers customer(s) HVPs, understands options and influences the customer’s  technical choices.  Designs alternative technology solutions

and improves customer(s) preference to engage Applied on technical problems

For TD Process Integration: identifies cross-BU opportunities and DPY HVP

Functional Knowledge

• Recognized as “guru” or external expert in a function

• Demonstrates broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field

Business Expertise

• Influences internal/external business and/or regulatory issues that have an impact on the business

Leadership

• Leads highly visible multidisciplinary project teams or initiatives; provides thought leadership

Problem Solving

• Proactively identifies and solves the most complex problems; uses ground-breaking methods to think beyond existing solutions 

Impact

• Impacts business direction through the development of innovative services or products

Interpersonal Skills

• Negotiates with senior management, customers, regulators or vendors to influence decisions

Job Description

· To assist FM Department in managing customer accounts and in charge of the day-to-day operations of the FM team.

· To oversee and run the day-to-day facilities management operations and involved in team management, budget planning, outsourcing, tendering, and awarding of contracts.

· To provide the technical and management direction for all facility management services and tapping into our resources to reduce operations costs and increase productivity and customer satisfaction.

· To lead the facilities team coaching and mentoring, implementation and continual improvement of the team's emergency response and business continuity programs.

· To ensure compliance with company guidelines and local authorities’ requirements.

· To assist in OPEX and CAPEX planning of yearly and monthly budget.

· To train the employees and administering of Operations policy, procedures, and standards to ensure that our employees and vendors have the required technical expertise and interpersonal skills and morale to meet and exceed the expectation of the client.

· Knowledge of Data Center industry, Managing Agent and Project Management.

· Must be able to travel at short notice.

Requirements

· Degree in Engineering / Electrical / Mechanical / Building Services or related disciplines.

· Over 10 years of experience in Data Center operations, Managing Agent, or related fields,

· Strong communication, leadership, and supervisory skills.

· Excellent interpersonal skills, initiative, with strong sense of responsibility.

· Good problem-solving skills and sales focused.

· Proficiency in Microsoft Excel, Word, and PowerPoint.

· Ability to confidently deliver presentations.

ABOUT LEAD

APAC Graduate Program-Leadership Experience and Accelerated Development (LEAD)

The LEAD program is an accelerated growth career program that takes two years on average and emphasizes your experience in leadership and career development. The program has a comprehensive framework, depending on your chosen field, that covers on-the-job training through sub-functional and cross-functional rotations, stretch assignments and learning and training.

When you embark on your journey with us, you will participate in two-week onboarding programs to learn about the company and all important areas of the organization. You will also be guided by various managers at different stages of the program and coached by a mentor who is usually a leader of the organization.

Upon successful completion of the program, you will be assessed on your overall performance and, if performing well, will be offered a job placement. You will also be paired with a program associate who will serve as a buddy to provide mutual support throughout the journey.

ABOUT YOUR ROLE : 

As a LEAD Associate - SUPPLY CHAIN,

• Begin with rotations through core Supply Chain sub-functions, including Planning, Logistics and Order Fulfilment.

• Following the initial Supply Chain rotations, you will have the opportunity to rotate into cross-functional areas such as Operations, Marketing and Sales. This provides a holistic view, equipping you with business knowledge essential for excelling in Supply Chain.

• Each rotation will vary in length, typically lasting between 2 to 8 months, depending on the scope of the assigned projects and tasks.

• In each rotation, a dedicated manager, in addition to your line manager, will be assigned to provide direct guidance.

• A senior mentor, often a member of the leadership team, will be assigned to support your career development and help you navigate the organization.

• Develop technical, functional, and leadership skills within the Supply Chain.

WHAT WE OFFER AFTER THE PROGRAM:

The LEAD program is designed exclusively to develop future leaders who will drive Avery Dennison's business and market growth at all levels. Exceptional performance during the initial 6-month review period and before program completion could lead to an accelerated permanent position, equivalent to 3–4 years of professional experience.

JOB DESCRIPTION

As a Data Scientist (Associate Consultant), you will use data science and Generative AI techniques to develop models and products that support a range of EDB divisions across investment promotion, industry development and corporate functions. You will have the opportunity to partner closely with key stakeholders to identify business challenges, translate requirements into technical solutions, and deliver AI and Machine Learning products that drive measurable outcomes.

Your roles and responsibilities include:

• Collaborating with business users to understand their key priorities and use cases; proposing and developing solutions using data science and/or Generative AI techniques to drive business value
• Researching emerging AI/data science techniques and identifying relevant ones for EDB to explore and adopt (e.g. Agentic, LLM, Predictive, Fraud/Anomaly Detection, Text Analytics, Customer Segmentation)
• Data wrangling & analysis - preprocessing, cleaning and feature engineering
• Supporting the daily operations and maintenance of deployed data science models and products, including Assistants on PAIR / AIBots
• Developing backend APIs and services to support AI model deployment and integration
• Building frontend interfaces and user experiences for AI-powered applications
• Documenting changes to existing products
• Reviewing and implementing fixes for reported security vulnerabilities;

JOB REQUIREMENTS

To perform this role, you must have/ be:

• Minimum of Bachelor’s Degree in Computer Science, Computer Engineering, Machine Learning / Data Science / AI or related disciplines;
• Able to understand and apply a range of AI/ML  techniques for regression and classification
• Familiar with popular python packages ( e.g. pandas, matplotlib, scikit-learn, XGBoost, NLTK, spaCy )
• Understanding of LLM concepts (e.g. context windows, embeddings, chunking, token management) and architectures (e.g. RAG)
• Experience with context engineering techniques and prompt optimization strategies
• Proficient in git, SQL
• Proficient in Business Intelligence tools (e.g. Tableau, Qlik, MS PowerBI, Microstrategy)

Bonus skillsets which will allow you to excel in this role include:

• Proficient in modern programming languages (e.g. typescript, C#)
• Experience in cloud platform and services preferably in AWS
• Experience in Docker/Kubernetes
• Experience with web frameworks and full-stack development, including backend frameworks (e.g. FastAPI, Flask, Express.js) and RESTful API development, and frontend technologies (e.g. React, Vue.js, HTML/CSS, TypeScript)
• Experience with LLM frameworks (e.g. LangChain, LlamaIndex, Hugging Face Transformers)
• Knowledge of vector databases and embedding techniques (e.g. Pinecone, Chroma, FAISS)
• Understanding of AI agent frameworks and multi-agent systems
• Strong presentation skills and ability to explain technical concepts clearly to a non-technical audience
• Proficient in statistical software tools (e.g. R, SAS)

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.

Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

To thrive in this role, you need to have:

• Extensive Managed Services experience handling complex cross-technology infrastructure.

• Strong understanding of ITIL processes.

• Proven experience working with vendors and/or third parties.

• Ability to communicate and work across different cultures and social groups.

• Effective planning skills, even in changing circumstances.

• Positive outlook and ability to work well under pressure.

• Active listening skills and adaptability to changing client needs.

• Client-focused approach to create positive client experiences throughout their journey.

• Bachelor's degree or equivalent qualification in IT/Computing