KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking an SAP Basis consultant to join our team. You are expected to possess functional and technical expertise to deploy SAP Basis solutions and best address our customers’ needs.

Responsibilities

• Role is expected to be responsibilities interaction with clients for consultation, project execution, SAP Sizing understand for RISE, SAP performance tuning and other activities associated with support of leveraged SAP environments.
• SAP Basis tasks: Installations and Configurations (SAP S/4 HANA, FIORI, BTP, Cloud connector, SOLMAN, CALM, etc.), S4 Hana Upgrades, SPS, SAML, SSO configuration, Charm, TMS configuration, System Refreshes and Client copies.
• Capable to manage SAP System Architecture, Hardware, and integration landscape and Responsible to manage SAP Business Continuity Planning, Disaster Recovery.
• Experience with implementing an S4/HANA Data migration and transformation efforts during new implementations and upgrades.
• Experience with cutover planning and preparation of data migration runbooks.
• Provide technical leadership to troubleshoot and optimize system performance, ensuring stability and availability of Systems.
• Working knowledge on SAP Patch upgrades & monthly/Quarterly Unix OS Patching activities.
• BTP Configuration, Workzone. Expertise in Troubleshooting range of issues and providing root cause analysis from S/4 HANA to SAP BTP Service and 3rd Party surrounding systems.
• Experience in designing appropriate data migration solutions including, SAP Data Extraction, Transform and Load.
• Experience in cloud environments (e.g., Azure, AWS, GCP) and performance optimization techniques.
• Oversee presales efforts, including developing technical solutions, creating proposals, and delivering client presentations.
• Work closely with sales and business development teams to support bid processes and uncover new business opportunities.

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum of 6+ years of experience in SAP BASIS/ ABAP Application and Administration.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Self-motivated and can deliver results and meet timelines with minimal direct supervision

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Responsibility

1. Responsible for the development, porting, optimization, and maintenance of firmware for Linux embedded systems, as well as the development of driver programs for peripheral modules.

2. Responsible for chip testing and driver development, as well as chip debugging and testing tasks.

3. Responsible for the development of software control algorithms related to power management.

Requirement

1. Bachelor's degree or higher in related fields including but not limited to Communications, Electronics, Computer Science, Automation, Mathematics, or Physics.

2. Clear logical thinking ability, strong learning capability, proactive attitude, and a sense of responsibility.

3. Familiar with Linux systems, with a foundational understanding of embedded software design and development, and strong C or C++ programming and debugging skills.

4. Understanding of embedded microprocessor principles, ability to read data sheets, and a background in hardware knowledge is preferred.

5. Familiar with common data structures and the ability to analyze and design algorithms.

Job Title: Technology Researcher

Employment Type: Perm Role

Location: Singaporean, Central

About the Role:

We’re looking for someone who is naturally curious, adaptable, and driven to learn. Where you’ll be exploring technologies, analysing markets, and uncovering insights that shape business decisions.

The environment is fast-moving and constantly evolving priorities can shift, and new technologies emerge quickly. Success in this role isn’t just about research skills, but about how quickly you can get up to speed, connect the dots, and adapt your approach when needed.

If you enjoy figuring things out, working through ambiguity, and continuously learning, this role will suit you.

What You’ll Be Doing

• Research and track trends across the IT landscape, including understanding trends and emerging technologies

• Analyse regional markets to understand differences in customer needs, behaviours, and demand drivers

• Evaluate competitor products, features, and positioning to identify gaps and opportunities

What Success Looks Like

• You quickly get up to speed on new technologies, industries, or markets

• You’re able to shift focus and reprioritise as business needs evolve

• You take initiative to explore beyond the brief and surface meaningful insights

What We’re Looking For

• Strong curiosity and interest in understanding technology and digital products

• Adaptable, with the ability to pivot in a fast-changing environment

• Demonstrated willingness to learn, especially in unfamiliar or emerging domains

• Solid analytical and problem-solving skills with a structured approach to research

• Comfortable exploring and evaluating new technologies and digital solutions

• Clear communicator, able to engage stakeholders and present insights effectively

If you don’t meet every requirement but bring strong curiosity, adaptability, and a willingness to learn, we encourage you to apply or send your CV to r.koh@tenthrevolution.com

EA License Number: 11C3017

EA Personnel Number: R21100713

Responsibilities:

• You will develop and enhance biometric enrollment and identification product;

• You will maintain and support existing biometric enrollment and identification product and troubleshoot current production system issues;

• You will develop new client/web applications;

• You will configure, fine-tune deploy the solution on test/production environment (local and client site);

• You will understand and adhere to design and coding procedures and standards;

• You will write the technical documentations

Requirements:

• Bachelor's degree in Computer Engineering or equivalent

• Minimum of 5 years of web frontend development

• Good knowledge of Java, Javascript (ES6), CSS, HTML5, Flex

• Experienced with other web application frameworks (React, Angular or Vue)

• Experienced with object oriented C# libraries, w3 SOAP services, WPF

• Knowledge of some of the scripting languages, Maven, Git, SVN & Jira

• Willingness to travel for workshops, integration and deployment in customer premises (time spent abroad up to 20%)

We are a leading technology company focusing on the convergence of Artificial Intelligence (AI) and Blockchain/Web3 infrastructure. We are seeking a highly technical and strategic Software Development Manager to lead our software engineering and technical product teams. The ideal candidate will architect and oversee the development of next-generation AI data models, enterprise-grade Web3 infrastructure, and scalable decentralized systems.

Key Responsibilities:

·      System Development & Acquisition: Oversee the acquisition, architecture, and development of core software systems in the organization, with a strong focus on Web3 infrastructure, AI-driven data analytics models, and blockchain-native enterprise applications.

·      Quality & Performance Monitoring: Monitor the results, performance, and quality of different software solutions and projects implemented in the organization, including AI models (e.g., PublicOpinion/Market Analysis Agents), decentralized applications (dApps), and smart contract deployments.

·      PoC & Technical Expertise: Oversee the development of Proof-of-Concept (PoC) solutions for emerging AI and Web3technologies. Provide deep technical expertise on the development of software and platform features (e.g., Multi-Party Computation (MPC) architecture, decentralized protocols, and cryptographic security frameworks), ensuring that appropriate security and risk factors are strictly considered.

·      Product Matrix Architecture: Lead cross-functional development teams to build and iterate complex software product matrices, including Web3 SaaS platforms, distributed node management systems, and comprehensive data-driven risk control systems.

·      Strategic Technical Alignment: Analyze technical trends in AIGC and blockchain ecosystems to align product goals with the company’s global software strategy, ensuring high scalability, robustness, and security for enterprise clients.

Requirements:

·      Education: At least a Bachelor’s degree inComputer Science, Information Technology, Programming & Systems Analysis, or a closely related technical discipline.

·      Experience: Minimum 5-8 years of experience in software development, technical product architecture, or engineering management, with at least 3 years in a leadership/managerial role within the Blockchain or AI technology sectors.

·      Domain Expertise (Blockchain & AI): Proven track record in designing and developing Web3 technical ecosystems (e.g., smart contract architecture, bridging technologies, node infrastructure) and integrating AI solutions (e.g., LLM applications, intelligent data agents).

·      Technical Architecture: Deep understanding of SaaS architecture, enterprise cryptographic key management (like MPC), and middle-end system design.

·      Leadership & Communication: Strong leadership skills to drive cross-functional software engineering teams.Excellent bilingual communication skills (English and Chinese) with a global perspective to manage international projects.

☑ Attractive Incentives

☑ Family friendly environment

☑ Near MRT

Responsibilities

• Lead the design, development, enhancement, and deployment of Java-based applications on AWS, ensuring secure, scalable, and high-performance solutions.
• Provide advanced L2 support, troubleshoot complex incidents, and ensure operational stability of mission-critical payment and utility systems.
• Provide technical guidance and mentorship to junior developers, conduct code reviews, and collaborate closely with business analysts, DevOps, and cross-functional teams.
• Design microservices, system integrations, and CI/CD pipelines, while adhering to change management, documentation standards, and continuously recommending technology improvements.

Requirements

• At least a 5 years of Java development experience with solid knowledge of Spring Framework, microservices, REST APIs, and AWS cloud services.
• Proven experience with relational and non-relational databases, messaging and API-based systems, data formats (XML, JSON, YAML), and system integrations.
• Good understanding of cryptography, ISO standards, and building secure, resilient systems in regulated or mission-critical environments.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

We are seeking a highly experienced Application Development Manager to lead the design and delivery of Model Configuration Framework (MCF) solutions within the Risk and Finance domain. This role combines hands-on technical leadership with deep expertise in regulatory risk modeling and financial systems.

Key Responsibilities

•Lead development and implementation of MCF-based applications supporting risk models (PD, LGD, EAD, ECL, CVaR).

•Manage end-to-end application lifecycle: design, development, testing, deployment, and production support.

•Ensure alignment with regulatory frameworks including Basel IV, IFRS9, ICAAP, IRRBB, and regional requirements (MAS, HKMA, APRA).

•Drive architecture and solution design for scalable, high-performance risk platforms.

•Integrate ESG and climate risk capabilities into model frameworks (TCFD, IFRS S1 & S2).

•Lead and mentor development teams; collaborate with Risk, Finance, and Data stakeholders.

•Implement automation and data pipelines using Python, SQL, ETL tools and reporting platforms.

•Oversee regulatory reporting, audit support, and system controls.

Mandatory Requirements (Strict Screening)

•15-20 years of experience in application development within banking/financial services.

•Strong domain knowledge in risk modeling / regulatory frameworks (IFRS9, Basel, ICAAP, IRRBB).

•Proven experience in MCF / model platforms / risk systems development.

•Hands-on expertise in Python, SQL, ETL, and enterprise data platforms.

•Experience delivering solutions for regulatory reporting (MAS preferred).

•Demonstrated team leadership and stakeholder management experience.

•Exposure to ESG / Climate Risk solutions.

•Experience with ALM / FTP / Liquidity Risk systems.

•Certifications such as CFA, FRM, or ESG Investing.

•Familiarity with cloud or distributed data platforms (Hadoop/Spark).

We are seeking a highly experienced Application Development Manager to lead the design and delivery of Model Configuration Framework (MCF) solutions within the Risk and Finance domain. This role combines hands-on technical leadership with deep expertise in regulatory risk modeling and financial systems.

Key Responsibilities

• Lead development and implementation of MCF-based applications supporting risk models (PD, LGD, EAD, ECL, CVaR).

• Manage end-to-end application lifecycle: design, development, testing, deployment, and production support.

• Ensure alignment with regulatory frameworks including Basel IV, IFRS9, ICAAP, IRRBB, and regional requirements (MAS, HKMA, APRA).

• Drive architecture and solution design for scalable, high-performance risk platforms.

• Integrate ESG and climate risk capabilities into model frameworks (TCFD, IFRS S1 & S2).

• Lead and mentor development teams; collaborate with Risk, Finance, and Data stakeholders.

• Implement automation and data pipelines using Python, SQL, ETL tools and reporting platforms.

• Oversee regulatory reporting, audit support, and system controls.

Mandatory Requirements (Strict Screening)

• 15-20 years of experience in application development within banking/financial services.

• Strong domain knowledge in risk modeling / regulatory frameworks (IFRS9, Basel, ICAAP, IRRBB).

• Proven experience in MCF / model platforms / risk systems development.

• Hands-on expertise in Python, SQL, ETL, and enterprise data platforms.

• Experience delivering solutions for regulatory reporting (MAS preferred).

• Demonstrated team leadership and stakeholder management experience.

• Exposure to ESG / Climate Risk solutions.

• Experience with ALM / FTP / Liquidity Risk systems.

• Certifications such as CFA, FRM, or ESG Investing.

• Familiarity with cloud or distributed data platforms (Hadoop/Spark).

We are seeking a highly experienced Application Development Manager to lead the design and delivery of Model Configuration Framework (MCF) solutions within the Risk and Finance domain. This role combines hands-on technical leadership with deep expertise in regulatory risk modeling and financial systems.

Key Responsibilities

• Lead development and implementation of MCF-based applications supporting risk models (PD, LGD, EAD, ECL, CVaR).

• Manage end-to-end application lifecycle: design, development, testing, deployment, and production support.

• Ensure alignment with regulatory frameworks including Basel IV, IFRS9, ICAAP, IRRBB, and regional requirements (MAS, HKMA, APRA).

• Drive architecture and solution design for scalable, high-performance risk platforms.

• Integrate ESG and climate risk capabilities into model frameworks (TCFD, IFRS S1 & S2).

• Lead and mentor development teams; collaborate with Risk, Finance, and Data stakeholders.

• Implement automation and data pipelines using Python, SQL, ETL tools and reporting platforms.

• Oversee regulatory reporting, audit support, and system controls.

Mandatory Requirements (Strict Screening)

• 15-20 years of experience in application development within banking/financial services.

• Strong domain knowledge in risk modeling / regulatory frameworks (IFRS9, Basel, ICAAP, IRRBB).

• Proven experience in MCF / model platforms / risk systems development.

• Hands-on expertise in Python, SQL, ETL, and enterprise data platforms.

• Experience delivering solutions for regulatory reporting (MAS preferred).

• Demonstrated team leadership and stakeholder management experience.

• Exposure to ESG / Climate Risk solutions.

• Experience with ALM / FTP / Liquidity Risk systems.

• Certifications such as CFA, FRM, or ESG Investing.

• Familiarity with cloud or distributed data platforms (Hadoop/Spark).

We are seeking a highly experienced Application Development Manager to lead the design and delivery of Model Configuration Framework (MCF) solutions within the Risk and Finance domain. This role combines hands-on technical leadership with deep expertise in regulatory risk modeling and financial systems.

Key Responsibilities

•Lead development and implementation of MCF-based applications supporting risk models (PD, LGD, EAD, ECL, CVaR).

•Manage end-to-end application lifecycle: design, development, testing, deployment, and production support.

•Ensure alignment with regulatory frameworks including Basel IV, IFRS9, ICAAP, IRRBB, and regional requirements (MAS, HKMA, APRA).

•Drive architecture and solution design for scalable, high-performance risk platforms.

•Integrate ESG and climate risk capabilities into model frameworks (TCFD, IFRS S1 & S2).

•Lead and mentor development teams; collaborate with Risk, Finance, and Data stakeholders.

•Implement automation and data pipelines using Python, SQL, ETL tools and reporting platforms.

•Oversee regulatory reporting, audit support, and system controls.

Mandatory Requirements (Strict Screening)

•15-20 years of experience in application development within banking/financial services.

•Strong domain knowledge in risk modeling / regulatory frameworks (IFRS9, Basel, ICAAP, IRRBB).

•Proven experience in MCF / model platforms / risk systems development.

•Hands-on expertise in Python, SQL, ETL, and enterprise data platforms.

•Experience delivering solutions for regulatory reporting (MAS preferred).

•Demonstrated team leadership and stakeholder management experience.

•Exposure to ESG / Climate Risk solutions.

•Experience with ALM / FTP / Liquidity Risk systems.

•Certifications such as CFA, FRM, or ESG Investing.

•Familiarity with cloud or distributed data platforms (Hadoop/Spark).

Vice President, Technology

LOCATION: Remote-friendly – preferred locations are Singapore, Greater Shanghai, Seoul and vicinity, or Malaysia. This role works with R&D teams distributed across Singapore, Seoul, and Shanghai, and location flexibility reflects that operating reality.

Reports to: Chief Executive Officer

Curiox Biosystems is a pioneering life science technology company transforming sample preparation for cell analysis. Listed on the Korea Stock Exchange, Curiox operates globally with R&D and commercial teams across Singapore, Seoul, Shanghai, and Boston. Our breakthrough C-FREE™ Pluto automation platforms eliminate manual centrifugation, enabling faster, more reproducible, and scalable workflows for flow cytometry and single-cell applications. As Curiox scales globally across biopharma, CRO/CDMO, and platform partnerships, we are seeking a Vice President of Technology to institutionalize system-level architecture and lead Curiox’s evolution from a product-led innovator to a software-enabled platform company.

Why This Role?

This is a senior leadership role with direct exposure to the CEO and broad influence across Curiox’s technical strategy and product direction. You will own system-level architecture across hardware, software, workflow automation, and AI layers — ensuring that Curiox’s platform scales coherently, not as a collection of disconnected products.

This role is accountable for architectural discipline, platform coherence, and the technical foundations that will carry Curiox to global scale.

What You’ll Do

System-Level Architecture

• Own and enforce architecture discipline across all product initiatives — hardware, firmware, software, cloud, and AI layers.
• Define system boundaries and interface contracts before development begins.
• Formalize the definition of “architecturally complete” across all product lines including Pluto Workstations, Pluto Code, Workflow Wizard, and Antibody Cocktailing Wizard.
• Institutionalize failure-mode anticipation as a standard practice before implementation.
• Implement AI-assisted requirement expansion and stress testing of system logic.
• Eliminate patch-based development culture and replace it with architecture-first discipline.
• Ensure no major initiative launches without an architecture review artifact.

AI-Driven Product Leadership

• Lead the architecture and delivery of Curiox’s next-generation software platform, integrating AI capabilities into unified, workflow-level user experiences.
• Define execution models and interface standards that enable scalable, intelligent automation across Curiox’s product portfolio.
• Work with internal teams and external development partners to translate AI capability into coherent, productized outcomes.
• Ensure software product direction is system-driven, not feature-accumulated.

Software-Driven Platform Expansion

• Define modular API architecture for third-party robot integration, data pipelines, and partner connectivity.
• Define and govern the development of reusable software components across the product portfolio, executed through internal teams and external development partners.
• Integrate hardware, consumables, and software logic into a coherent platform.
• Enable OEM-friendly architecture to support Curiox’s partner-led growth model.

Cross-Functional Leadership

• Work closely with R&D (including Engineering and BioApplications), Product, and Commercial teams to align architecture decisions with biological constraints and commercial priorities.
• Contribute to leadership discussions on platform strategy, technical roadmap, and long-term scalability.
• Operate effectively across globally distributed teams in Asia, the US, and Europe.

Who You Are
Must-Haves

• Senior technical leader with 10+ years in systems architecture, platform engineering, or related disciplines.
• Demonstrated experience designing and owning complex multi-layer systems — hardware, software, workflow, or equivalent.
• Proven ability to define architecture under ambiguity — before all requirements are finalized.
• AI-native operator: experienced using AI as a modeling and requirement-expansion tool, not just an execution aid.
• Platform thinker with experience transitioning a product company toward scalable, modular platform architecture.
• English proficiency at professional working level — able to lead technical discussions, produce architecture documents, and communicate with global stakeholders.
• Experience leading cross-functional technical teams in complex, multi-disciplinary environments.

Background (one or more of the following)

• Robotics, automation, or precision instrumentation systems
• SaaS platforms with hardware dependencies
• Semiconductor, MedTech, or industrial automation systems
• Life science instrumentation (advantageous but not required)

Success Profile

• Structured thinker who produces clear system models before others have finished defining the problem.
• Low ego, high discipline — earns authority through clarity of output, not seniority.
• Comfortable challenging the CEO and senior stakeholders constructively, with data and structured reasoning.
• Raises architectural standards without destabilizing the existing team.
• Documents by default — architecture artifacts, interface contracts, and decision logs are standard outputs, not follow-ups.
• Adaptable to a globally distributed, multi-time-zone environment.

Why Join Curiox?

You’ll join a team challenging legacy workflows and redefining how modern cell analysis is performed. Curiox values clarity of thinking, learning agility, and impact over hierarchy.

Ready to help redefine the future of cell analysis? 
Apply to join Curiox Biosystems and be part of building what comes next. 

A major global financial services institution is looking to bring in a delivery‑focused Technology Project Manager to support mission‑critical banking technology initiatives across its APAC portfolio. This is a hands‑on role focused on driving outcomes in a complex, high‑visibility environment — not just governance or reporting.

Key Responsibilities

• Own end‑to‑end delivery of banking technology projects, from planning through execution, testing, and go‑live
• Drive milestones, timelines, dependencies, risks, and issue resolution — personally accountable for delivery
• Work across Agile and Waterfall delivery models, depending on market and project maturity
• Lead Agile ceremonies where applicable (stand‑ups, sprint planning, retrospectives)
• Adapt delivery approach in markets that are partially or fully Waterfall‑driven
• Remove delivery blockers and keep teams focused on execution
• Partner closely with BAs, testers, and engineers across onshore and offshore teams
• Actively manage defects raised during SIT/UAT
• Coordinate testing cycles, acceptance criteria, and production readiness
• Engage senior technology and business stakeholders with clear, structured communication
• Manage expectations, escalate when needed, and maintain momentum when teams are stretched
• Lead and coordinate delivery teams across Singapore and India

Experience Required

• 4–8+ years of experience delivering software or technology projects in banking
• Strong understanding of Agile and Waterfall SDLC
• Proven experience delivering banking technology projects end‑to‑end
• Comfortable chasing updates, managing slippage, and driving accountability
• Confident working with stakeholders in a large regulated banking environment
• Able to push back constructively and manage competing priorities
• Experience managing defects across large testing teams
• Understands that defects are delivery blockers — and actively drives resolution
• Background delivering technology projects within banks or financial services institutions
• Comfortable operating in a high‑performance, fast‑paced environment
• Able to manage pressure pragmatically and sustainably
• Motivated by long‑term growth rather than short‑term project work

What You’ll Gain

• Mission‑critical exposure within a Tier‑1 global bank
• High visibility working with senior technology and portfolio leadership
• Long‑term strategic engagement
• Opportunity to grow beyond project delivery into broader portfolio / delivery leadership
• Hybrid working model in a professional banking environment

We regret to inform that only shortlisted candidates will be notified

Job Reference: JN -102025-48978

EA Registration No.: YAP JUN WEI, R25126752

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544

Job Description:

• Develops and optimizes BCD process technology and devices for power applications, involving TCAD simulations, device layout, characterization, and bench testing
• Develop and integrate new BCD device architectures and process modules for company BCD platforms.
• Conduct TCAD simulations to understand device behavior and calibrate simulation models to match experimental results.
• Design and lay out device test structures and new BCD device platforms.
• Analyze device performance and reliability through bench testing and data collection.
• Work with cross-functional teams, including the modeling team, to satisfy customer needs and develop advanced device models.

Job Requirement:

• Min Degree in Physics or Electrical Engineering.
• Min 3 year of expereince in TCAD (Technology Computer-Aided Design) tools for simulation and calibration.
• Experience with device layout, design rule checks, and test structure generation.
• Knowledge of BCD process development and device characterization techniques.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.

Senior Software Engineer - eOps (Day of Ops)

Role Overview

The Senior Software Engineer is responsible for delivering and managing SIA's Air-to-Ground digital products through technical excellence, infrastructure engineering, and DevOps practices. This role drives business outcomes by designing, implementing, and maintaining cloud and on-premises solutions while ensuring security, compliance, and operational stability for aviation connectivity systems.

Key Responsibilities

Technical Delivery & Infrastructure Engineering

- Design, implement, and manage complex AWS cloud infrastructure and on-premises systems for Air-to-Ground connectivity products

- Lead infrastructure setup for critical aviation systems including firewall configuration, networking, database management, and security protocols

- Develop and maintain CI/CD pipelines, deployment strategies, and platform delivery frameworks

- Implement air-to-ground communication security configurations including cockpit-to-ground data protection protocols

- Drive cloud migration initiatives and infrastructure modernization projects

Product & Platform Management

- Serve as Technical Lead for Air-to-Ground products including SITA Aircom, Mission Watch (MMT), Airbus and Boeing connectivity systems

- Manage infrastructure setup and configuration for current and new fleet introductions

- Coordinate and execute continuous software upgrades from OEMs (Airbus, Boeing, SITA)

- Plan and implement change requests, disaster recovery tests, and regular server patching activities

- Ensure integration of secure-by-default patterns and compliance controls

Stakeholder & Vendor Management

- Collaborate with SIA Infrastructure teams, Business Units (Engineering, Flight Ops, TMM), and external OEMs

- Manage vendor relationships and technical interfaces with Boeing, Airbus, and SITA

- Translate business needs into technical specifications and measurable acceptance criteria

Operations & Support

- Provide ongoing technical support and troubleshooting for production Air-to-Ground applications

- Implement monitoring, telemetry, and analytics for operational visibility

- Diagnose and resolve infrastructure and application issues

- Create and maintain comprehensive technical documentation and knowledge repositories

Required Qualifications & Experience

Technical Skills:

- Advanced expertise in AWS cloud services (EC2, VPC, IAM, networking, security)

- Strong knowledge of infrastructure as code, CI/CD tools, and DevOps practices

- Proficiency in firewall, network security, and database management

- Experience with Linux/Unix system administration and scripting

- Familiar with Gen AI SDLC (Software Development Life Cycle) and Github Copilot

- Familiar with Java programming and Shell scripts

- Understanding of aviation/connectivity systems (preferred)

Experience:

- Minimum 5 years of software engineering or infrastructure engineering experience

- Minimum 2 years of experience with Airlines Air-to-Ground systems

- Proven track record in delivering complex cloud and on-premises solutions

- Experience managing vendor relationships and technical integrations

- Demonstrated ability to lead technical projects and serve as subject matter expert

Competencies:

- Strong problem-solving and analytical skills

- Excellent collaboration and stakeholder management abilities

- Self-motivated with a positive, can-do attitude

- Ability to work with cross-functional teams and external partners

- Strong technical documentation and communication skills