Total 651 support analyst job vacancies in Information Technology category

About Us:
Fractional Services is a strategic partner for start-ups and SMEs seeking to amplify their technological capabilities. Specializing in CTO-as-a-Service, Product Development, and Talent Expansion, we equip emerging businesses with the leadership and technical expertise needed to navigate the digital landscape effectively.

Our mission is straightforward: to make top-tier technology leadership and development accessible to smaller enterprises that are keen on scaling efficiently and sustainably. With a focus on practical, impact-driven solutions, we help our clients optimise their technology strategies without the overhead associated with building large in-house tech teams.

At Fractional Services, we value Integrity, Innovation, and Collaboration. These principles guide our approach to every project, ensuring that we not only meet but exceed the expectations of the businesses we serve. Our team of seasoned professionals is dedicated to fostering growth and enabling transformation by providing tailored services that address the unique challenges faced by start-ups and SMEs.

We understand the nuances of tech-driven business environments and offer flexible, scalable solutions that support our clients’ growth trajectories. We are more than a provider; we are a partner committed to your success, helping you leverage technology to gain a competitive edge.

Duration -1 year Contract
Local or PR preferable due to security check requirements
Level 1 Support - Lead Role 

Role Summary 

The IoT Support L1 Led is responsible for a frontline team in monitoring, troubleshooting, and supporting IoT devices and platforms for enterprise customers, ensuring high availability, timely incident resolution, and excellent customer experience. 

Key Responsibilities 

• Lead and mentor an L1 support team handling tickets, calls, and chats for IoT devices, gateways, and platforms. 
• Ensure timely triage, troubleshooting, and resolution of L1 issues; manage escalation to L2/L3 and engineering where needed. 
• Monitor device and platform health dashboards, alerts, and logs; coordinate response to incidents and service degradation. 
• Oversee onboarding and configuration of IoT devices (provisioning, connectivity, basic firmware/config checks) following SOPs.e.g. Biometrics, Scanner, Thumb-Print, Sensor etc 
• Implement and refine support processes, workflows, and knowledge base articles to improve first-contact resolution and response SLAs. 
• Track and report key KPIs (ticket volume, SLA adherence, MTTR, FCR, customer satisfaction) and drive continuous improvement initiatives. 
• Collaborate with product, engineering, and operations teams on recurring issues, root-cause analysis, and platform enhancement requests. 
• Coordinate support coverage and shift schedules; ensure proper handover and documentation across shifts and regions. 
• Contribute to customer onboarding, UAT/go-live support, and periodic service reviews as a technical operations representative. 

Requirements 

• Diploma or Degree in IT, Computer Science, Engineering, or related field. 
• 4–7 years (Supervisor) or 6–10 years (Manager) in technical/support roles, with at least 1–3 years leading a support or NOC team. 
• Hands-on experience with IoT/telematics/industrial devices, sensors, or gateways (connectivity, basic configuration, troubleshooting). 
• Good understanding of networking and cloud concepts (TCP/IP, VPN, MQTT/HTTP, REST APIs, dashboards/monitoring tools). 
• Familiarity with support tools (ticketing/ITSM, monitoring, remote support) and documenting SOPs and knowledge base articles. 
• Strong communication skills and customer-oriented mindset; able to work with both technical and non-technical stakeholders. 
• Experience in 24×7 or shift-based operations, preferably in IoT, logistics, or industrial environments, is an advantage. 

We are seeking an experienced Application Support Analyst to support and maintain insurance CRM applications, with a strong emphasis on SQL Server, database operations, and data analysis. This role plays a critical part in ensuring application stability, data integrity, and timely issue resolution for business users across operations, sales, and customer service.

Key Responsibilities

• Provide Level 2 / Level 3 application support for insurance CRM systems, ensuring high availability and performance.
• Support and troubleshoot SQL Server databases, including data issues, performance bottlenecks, and system errors.
• Write, optimize, and maintain complex SQL queries, stored procedures, views, and reports.
• Investigate application incidents, perform root cause analysis, and provide permanent fixes.
• Support data extraction, validation, and reconciliation for business and regulatory reporting.
• Work closely with business users to understand issues, gather requirements, and provide timely solutions.
• Coordinate with vendors, developers, and infrastructure teams for bug fixes, patches, and system enhancements.
• Assist with application releases, patches, and upgrades, including pre‑ and post‑deployment validation.
• Maintain system documentation, support runbooks, and incident records.
• Ensure compliance with data governance, security, and audit requirements, especially in an insurance environment.

We’re hiring a Data Analyst to establish a dedicated analytics owner for dashboards, definitions, deep-dive analysis and instrumentation quality. This role exists because analytics and reporting are currently spread across product leaders as part of the job, creating bottlenecks, manual reporting, inconsistent answers and limited capacity to move beyond baseline reporting into deeper insight.

What you’ll do

You’ll work closely with senior stakeholders across Engineering, Product, Sales, and Content Engineering, Content and Subscriptions. Your responsibilities will include:

• Company dashboards and reporting - Design, build and maintain dashboards used by teams across the business whilst establishing single-source-of-truth reporting where possible.
• Provide bespoke reporting and analysis, delivering fast, accurate ad hoc insights and clear recommendations that explain performance, identify issues and quantify opportunities.
• Act as the go-to analytics partner for the Partnerships team, delivering partner-ready reporting and audience insights across web, email and campaigns to support renewals, upsells and stronger commercial conversations. Also support Product, Content and Subscriptions with clear, scalable reporting that improves decision-making and enables more effective self-serve access to data.
• Contribute to our analytics strategy by improving how we measure performance as our tools and practices evolve. Partner with Product and Engineering to strengthen tracking, instrumentation and data quality, and support experiment design, measurement plans and post-test analysis so teams can make better decisions with confidence.

What success looks like

• Foster and enable more of an experimentation approach and improved use of data within our product and engineering team.
• Partner reporting becomes a commercial advantage - improving reporting quality, reducing manual effort and supporting renewal and expansion conversations
• Richer audience and channel insights that help Product and Content improve traffic, repeat habits, recirculation and overall engagement
• Stronger email and lifecycle analytics across the network, especially as Braze comes online.
• A stronger measurement foundation for subscriptions, promotions and funnel experiments, with clear baselines and readouts

What we’re looking for:

Must-haves

• Experience with BI tools such as Looker, Tableau or similar platforms
• Proven experience building, maintaining and improving dashboards and reports that non-technical stakeholders actively use
• Deep digital analytics knowledge, with expert-level GA4 experience and a strong understanding of event-based measurement, attribution limitations and best-practice reporting
• Experience working with data warehouses and large datasets, such as BigQuery, Snowflake, Databricks or similar environments, and strong SQL. 
• Strong email analytics capability, including lifecycle performance, cohort behaviour, engagement and downstream impact
• Experience partnering with product managers on experimentation, including test design, measurement plans and post-test analysis
• Strong communication skills - you can explain complex analysis simply and turn insight into action
• Comfort using AI tools and emerging technology to improve efficiency, analysis quality and insight accessibility

Nice-to-have

• Braze experience, particularly reporting concepts and data exports
• Experience in media, content, subscriptions or audience-led digital businesses
• Exposure to data modelling and structured dataset design
• Experience with analytics implementation, including tracking plans, tag management and data layer design

Why us?

• Be part of a high-growth scale-up as we change the way people invest
• Work with an awesome team with experience from some of the fastest-growing and most successful start-ups in Australia
• Work in a flexible environment that understands that people have busy lives outside of work
• The opportunity to interview some of Australia's best investors and learn more in 6 months than you would in 5 years elsewhere.

There are perks too:

• Flexibility first - we all have rich and full lives outside of work that matters too
• Learning and training budget - keep learning and growing
• Team events - from trivia to escape rooms to runs - there's something for everyone
• Snacks, drinks (because that matters... right?!)

If you are interested in this role, please send a resume. To make your application stand out, feel free to include a cover letter.

Sale and Engineering Support Engineer

• Location: Nearest MRT Lentor [Report to office but might need to travel to site]

• Working hours: Monday – Friday | 8.30am – 6.15pm

• Salary: $3500 - $4000

• Diploma / Degree in Engineering (Mechanical, Electrical, or Controls).

• A proven track record in a technical support or sales engineering role is preferred

• Reports directly to the Sales Manager and Project Manager.

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Sale and Engineering Support Engineer role

Job Descriptions:

• Technical Support: Serve as a primary technical point of contact for customers, providing expert guidance and troubleshooting. You'll also provide feedback to help with follow-up jobs.

• Pre-Sales Engineering: Work with the Sales Manager to understand customer requirements and provide technical information on our products. You will also assist in preparing direct estimates and quotations and participate in the planning and survey phase of new installations.

• Project Execution: Coordinate with the Project Manager to assist in the procurement of parts and components. You will also convert design drawings into working drawings, carry out tests and prepare reports for system commissioning, and ensure work is completed according to as-built drawings.

• Team Leadership: Lead a team of technicians and assistants, delegating work and monitoring their progress to meet deadlines.

• Client Relations: Build rapport with clients by showing you care about their concerns. You will be their key contact for technical advice and support.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

Company Overview

Our client is a well-established organisation with multiple operational sites, seeking a hands-on System Engineer to support IT infrastructure, POS systems, and network operations to ensure business continuity and system reliability.

Key Responsibilities

• Provide technical support and ensure stability of POS systems, network infrastructure, and internal systems
• Perform Level 1 troubleshooting for IT hardware, systems, and operational issues
• Manage and maintain Windows and Linux servers to ensure optimal performance
• Ensure servers are updated with latest security patches and system upgrades
• Monitor system performance and execute patch management activities
• Maintain and upgrade IT infrastructure as required
• Provide guidance to internal users on best practices for system and technology usage
• Support planning and implementation of new systems and technologies to meet business needs
• Coordinate with vendors, project teams, and users to resolve technical issues
• Maintain accurate records of IT assets, purchases, and leases

Requirements

• Diploma in Computer Science, Information Technology, or related field
• At least 2 to 3 years of relevant experience in IT support or system engineering
• Basic knowledge of networking (L1 support level)
• Experience with Windows and Linux environments
• Exposure to cloud technologies will be an advantage
• ITIL Foundation certification is a plus

Key Competencies

• Strong problem-solving and troubleshooting skills
• Meticulous, organised, and detail-oriented
• Self-driven and proactive with ability to work independently
• Good time management and ability to handle multiple tasks

We are committed to fair and merit-based hiring. All applications will be considered based on qualifications, skills, and experience, without regard to age, race, gender, religion, marital status, family responsibilities, or disability.

EA Details

EA License No: 23C1703
EA Personnel No: R1762582
EA Personnel Name: Wong Choo Sian, Jabez

• Analyze user requirements and define technical specifications
• Provide advice, guidance, and knowledge sharing on business processes, applications, and system configurations
• Support the development, implementation, and maintenance of applications in line with company digital strategies and governance
• Ensure solutions meet requirements for performance, security, and service standards
• Drive continuous improvement through process and technical enhancements
• Coordinate with internal teams and subcontractors to resolve complex system and application issues
• Monitor application performance, troubleshoot issues, and perform root cause analysis
• Manage system alerts and ensure timely resolution of incidents
• Assess system compatibility and ensure smooth integration of applications
• Track and escalate technical issues when necessary
• Support site operations, including site surveys and progress reporting
• Attend client meetings and prepare necessary documentation
• Coordinate and manage teams of technicians across various work locations
• Ensure compliance with safety standards and proper execution of site procedures

Job Requirements:

• Bachelor’s degree in engineering, Computer Science, Mathematics, or a related discipline
• Minimum 2–4 years of relevant working experience
• Strong troubleshooting and problem-solving skills
• Experience in application support, system administration, or related roles
• Excellent verbal and written communication skills
• Willingness to work on-site and perform shift duties when required

Job Summary

We are seeking a skilled and detail-oriented Analyst Programmer to join our team. In this role, you will be responsible for analyzing user requirements, designing system solutions, developing applications, and maintaining software systems. You will work closely with business stakeholders and technical teams to deliver high-quality, scalable solutions.

Key Responsibilities

• Analyze business requirements and translate them into technical specifications
• Design, develop, test, and implement software applications
• Maintain and enhance existing systems to improve performance and reliability
• Collaborate with stakeholders to gather and clarify requirements
• Perform system integration, debugging, and troubleshooting
• Write clean, efficient, and well-documented code
• Conduct code reviews and ensure adherence to coding standards
• Support deployment activities and provide post-implementation support
• Prepare technical documentation, including system design and user guides
• Stay updated with emerging technologies and propose improvements

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Proven experience as a Programmer, Software Developer, or similar role
• Strong knowledge of programming languages (e.g., Java, C#, Python, or similar)
• Experience with databases (SQL, Oracle, MySQL, etc.)
• Familiarity with software development lifecycle (SDLC) methodologies
• Strong analytical and problem-solving skills
• Good understanding of system design and architecture

Job Summary

We are seeking a skilled and detail-oriented Analyst Programmer to join our team. In this role, you will be responsible for analyzing user requirements, designing system solutions, developing applications, and maintaining software systems. You will work closely with business stakeholders and technical teams to deliver high-quality, scalable solutions.

Key Responsibilities

• Analyze business requirements and translate them into technical specifications
• Design, develop, test, and implement software applications
• Maintain and enhance existing systems to improve performance and reliability
• Collaborate with stakeholders to gather and clarify requirements
• Perform system integration, debugging, and troubleshooting
• Write clean, efficient, and well-documented code
• Conduct code reviews and ensure adherence to coding standards
• Support deployment activities and provide post-implementation support
• Prepare technical documentation, including system design and user guides
• Stay updated with emerging technologies and propose improvements

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Proven experience as a Programmer, Software Developer, or similar role
• Strong knowledge of programming languages (e.g., Java, C#, Python, or similar)
• Experience with databases (SQL, Oracle, MySQL, etc.)
• Familiarity with software development lifecycle (SDLC) methodologies
• Strong analytical and problem-solving skills
• Good understanding of system design and architecture

Issue Coordination

• Review and understand incoming IT issues and route them to the appropriate support personnel

• Follow up on open cases until resolution

• Ensure all updates are accurately captured in the IT Management System

IT Management System Ownership

• Take ownership of the IT Service Management system

• Ensure tickets are properly logged, updated, assigned, and closed

• Assign cases to the appropriate support staff

• Maintain ticket categories, templates, and basic system configurations

• Generate weekly reports when required

Administrative Support

• Prepare and submit Purchase Orders (POs)

• Consolidate quotations and obtain necessary endorsements

• Maintain simple tracking of Purchase Requisitions (PRs), POs, and vendor activities

Documentation

• Prepare documentation based on discussions and process workflows

• Develop clear and user-friendly manuals for staff

• Update documentation when system or process changes occur

Communication Support

• Liaise with users to gather necessary details for reported issues

• Provide timely updates to users on case progress

• Coordinate with vendors for scheduled work and follow ups

IT Operations Assistance

• Support basic account-related requests

• Prepare meeting notes, summaries, and action items

• Assist in testing cycles and simple User Acceptance Testing (UAT) activities

Additional Responsibilities

• Support company events when required

• Perform any other duties as assigned

Requirements

• At least 8 years’ experience in Financial Planning & Analysis
• Good understanding of Core Finance processes: Record to Report, Procure to Pay, Order to Cash, Reporting and Analysis
• Ability to deal with complexity and to handle multiple tasks concurrently.
• Proven track record in planning, strategizing and supporting Finance and/or Procurement.
• A "hands on" proactive and self-driven attitude is required, who enjoys challenges and thrives in a fast changing and demanding environment.
• Excellent oral and written communication skills, with ability to interact and influence senior management level.

Purpose of the Role

The Finance Management Lead of technology business planning will be:

• Developing and maintains productive and collaborative relationships with Stake Holders.
• Budgeting and performing budgeting analysis for the Tech department with inputs from Tech and Business Stake Holders.
• Participating in Service Review with Business Units in area of Tech finance.
• Driving and provides support in Cost Optimization.
• Serves as the bridge between Tech and Business Units as a “trusted advisor” on all Tech cost, recharges and procurement matters.
• Collaborates with Tech team leads to resolve operational and project issues related to Finance/Procurement activities.
• Management reporting for the Tech and Operations department.
• Policy and procedure development for the Tech business planning department.

• Minimum 3 years of working experience in application testing, development and delivery.
• Minimum 6 years of functional experience in AML transaction monitoring applications, specifically in Actimize preferred.
• Good understanding and experience in Software Development Life Cycle (SDLC).
• Ability to work in a fast-paced, team-oriented environment. Ownership and ability to question and understand processes.
• A strong & assertive communicator in speaking & writing Analytical mindset and good problem solving skills.
• Experience with Oracle PL/SQL, Oracle SQL.
• Good to have: Batch Scripting, Control M, DevOps.

Database (Ability to use and understand for the purpose of analysis and design an investigation) Analyse Requirements and form solutions for the application.

• Works with external application/user teams on E2E executions.

2+ years of experience in B2B, lead generation or marketing analytics.

2+ years of recent SQL & Python experience with a deep understanding of structure and unstructured databases

Basic understanding of Python, R or other language to performance data analytical tasks

Working knowledge in relevant technologies –Salesforces, Teradata, Big Query, Notebooks

Able to drive collaboration within a matrix ed environment.

Bachelor’s degree (Computer science, Information technology, or a similar field.) – MBA or advanced quantitative degree is a plus.

Location: One-north

Working Hours:

Office hours

Mon-Thur : 830am - 6pm, Fri : 830am - 530pm

Job details:

• Provide administrative support under the Division Management Office (DMO) team.
• Help with planning activities, prepare reports, assist with various office administrative tasks.
• To participate in ad-hoc HR projects, helping to organize and coordinate activities and support other process improvements initiatives.
• Develop dashboards and trackers to monitor overall performance achievements and incident rates.

Job requirements:

• Proficiency in creating dynamic dashboards in Microsoft Excel
• Strong attention to detail and analytics skills.
• Good communication and interpersonal skills.
• Organised, proactive, and able to work independently with minimal supervision.

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599

Programme Support Executive x1

Field Network Support Technician (Contract)

12-Month Contract (Renewable)

Salary : Up to $6,500 depending on experience

Location : Pioneer Rd

Industry : Oil & Gas

Our client is one of the world's largest publicly traded international oil and gas companies. They are actively looking for Field Network Support Technician to join their operations.

Job Summary:

• A hands-on, adaptable Field Network Support Technician to support infrastructure operations within a dynamic oil and gas complex.
• Field-based environment and is confident making informed decisions on the ground as well as collaborates effectively with offshore engineering teams and vendors.

Responsibilities:

• Provide on-site support for network and infrastructure incidents, including physical troubleshooting and diagnostics.
• Collect and relay technical data to offshore network engineering teams for deeper analysis and resolution.
• Escort vendors for equipment delivery, installation, and RMA handling, ensuring compliance with site protocols.
• Perform network monitoring and basic troubleshooting using tools such as ServiceNow and vendor dashboards.
• Support project execution tasks such as equipment staging, cabling, and asset lifecycle tracking.
• Ensure adherence to corporate IT standards, safety protocols, and site-specific access requirements.
• Participate in after-hours support on a rotational basis, as needed.
• Maintain accurate documentation of work performed and escalate issues appropriately.

Requirements

• 3–5 years of experience in IT infrastructure or network support roles.
• Excellent understanding of network fundamentals, including TCP/IP, routing, switching, and wireless technologies.
• Hands-on experience with network hardware (Cisco, Juniper, Fortinet, Palo Alto)and radio/wireless systems (e.g., Motorola, Aviat).
• Familiarity with ServiceNow, Windows Server, and storage platforms (NetApp, Dell EMC).
• Exposure to modern network architectures (e.g., SD-WAN, Zero Trust).
• Ability to work independently, make informed decisions, and adapt plans when field conditions change.
• Excellent communication skills to coordinate with offshore teams and local stakeholders.
• Safety-conscious and comfortable working in industrial environments (e.g., substations, operations shelters) with PPE and safety compliance are mandatory.

Lim Pey Chyi (Apple) - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA License: 02C3423