Job Title: Application / Technical Support Engineer
Location: Bukit Batok
Working Days: Monday – Friday
Working Hours: 8:30 am – 5:30 pm
Salary: SGD 3,200 – 4,500 per month

Industry: Electrical & Electronics

The role of Technical Support and Application Engineer will be responsible for supporting technical sales and providing technical support of Automation Products we are distributing and their applications for our customers in Singapore, Malaysia and Indonesia.

Job Responsibilities

• Manage and support the full range of automation products distributed by the company.

• Provide pre-sales and post-sales technical and application support by analyzing customer requirements and proposing appropriate solutions.

• Prepare and deliver technical proposals, application notes, and solution-based documentation.

• Respond to customer queries and resolve technical issues through email, phone, or onsite visits.

• Conduct product training sessions and live product demonstrations.

• Use application knowledge to demonstrate product capabilities and performance advantages.

• Interface with product principals to relay technical feedback and recommend product enhancements.

Requirements:

• Degree in Electronics, Electrical, Industrial, Mechatronics, or related field.

• Training provided; 1–2 years of experience an advantage.

• Knowledge of PLC, control/automation, touch panels, and IoT is a plus.

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities:

• Provide operational helpdesk support to users
• Support, determine and resolve application problems (1st level software system helpdesk support), reported by users via helpdesk system
• Formulate and execute system test plan
• Participate in software system development and deployment
• Prepare instructional manual relevant to the establishment and functioning of entire software system
• Perform any other relevant tasks as assigned.

Job Requirements:

Experience

• 2 - 3 years of experience in application development, maintenance and operation support as analyst, preferably in Manufacturing / Logistics / Supply Chain Management business
• Diploma/ Degree in Computer Science/ Computer Engineering/ Information Technology and its related professionals are welcome to apply.

Critical Knowledge

• Programming Languages – Java Script, J2EE, JSP, Servlets, PHP, SQL
• Experience in working with frameworks (eg. Spring, Struts, Hibernate, Velocity or similar frameworks)
• Good understanding of web technologies and web based application development
• Familiar with SDLC
• Familiar with Windows and Linux platform
• Exposure to Database – Microsoft SQL, MySQL, Oracle DB
• Knowledge or Exposure to the following domain/technologies would be an advantage:

a) Web Services (SOAP/JSON)

b) B2B integration of systems

c) Familiar with Enterprise Resource Planning (ERP)foundation

d) Knowledge of Logistics and/or Manufacturing operations.

Skills & Abilities

• Resourceful and confident
• Ability to harness team support
• Good communicator, written and verbal
• Good analytical and interpersonal skills with positive working attitude
• Strong troubleshooting and debugging skills
• Ability to work with regional counterparts in the Asia Pacific region
• Motivated and able to manage stress in a fast-paced environment

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Data Management and Analytics:
• Collect, clean and transform data from multiple internal and external sources, including APIs, space and booking management systems and smart meters.
• Build interactive and user-friendly dashboards, reports and data models to support business decision-making.
• Gather business requirements from different functional teams and translate them into suitable data requirements.
• Ensure data quality, consistency and governance across the organization.
• Conduct thorough data analysis to identify trends, patterns, and performance metrics that influence business decisions.
• Generate actionable insights through advanced analytics performed on diverse data gathered from large longitudinal cohorts, continuous sensors, and combined datasets.
• Develop compelling data-driven narratives for impactful storytelling to both internal and external stakeholders.
• Maintain library of OCIS data, reviewing sources of data, and recommend improvements to data sources and collection.
• Ensure data integrity and establish standardized reporting processes.
• Integrate OCIS data with broader university analytics to inform decision-making.
• Dashboard Optimisation:
• Conduct usability audit on existing dashboards.
• Develop and optimize data models within the dashboarding tool for reporting and analytics.
• Optimize layout for clarity and user experience.
• Develop predictive models to forecast resource needs eg based on faculty expansion, student enrolment, and operational changes.
• Champion Experimentation:
• Design, implement, and analyse A/B tests and multivariate experiments to drive continuous improvement.
• Stay updated with the latest management technologies and automation tools.
• Propose, implement, and optimize technological solutions to enhance data analysis, reporting capabilities, and overall transportation efficiency.
• Stakeholder Engagement & Collaboration:
• Develop clear documentation of metric definitions and logic to ensure alignment across teams. Eg user Manuals and guidelines for stakeholders.
• Engage regularly with cross-functional stakeholders to understand their workflows, pain points, and evolving data needs.
• Translate business questions into actionable metrics and analytical solutions to support procurement and FMS operations.
• Collaborate with cross-functional teams to gather requirements, define data-related technical issues, and provide solutions.
• Provide user training and develop user guide and documentation.
• Automate manual processes and create efficient digital workflows.
• Support Environmental Sustainability in the Workplace:
• Collaborate with other teams on Sustainability related data and functions.
• Ensure alignment and accuracy of OCIS-provided data for organization-wide Sustainability reports.
• Participate in relevant meetings to understand stakeholder needs.
• Develop visuals that support communication and decision-making during Sustainability related meetings and reviews.
• Other duties as assigned.

• Bachelor's degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or any related quantitative discipline/field.
• Other disciplines can be supplemented with additional qualifications and prior experience in Data Science / Data Analytics.
• 3 to 5 years of experience in Data Analytics, Business Intelligence, Data Engineering or relevant quantitative experience in the Real Estate / Facilities industry.
• Proficiency in data cleaning, analytics & visualisation tools (Power BI, Tableau, SQL).
• Good understanding of AI-driven scheduling and IoT-based tracking for real-time space monitoring.
• Strong proficiency in Excel and hands-on experience with querying and manipulating large, complex datasets with tools e.g. SQL, Python.
• Strong proficiency in statistical analysis and data mining techniques.
• Strong proficiency in Python (or R) for advanced statistical analysis, data modelling, and automation (e.g., pandas, numpy, scikit-learn).
• Proficiency with data visualization tools (e.g., Tableau, Looker, Power BI) to build effective and clear dashboards.
• Experience using dataflowgen 2/ Microsoft fabric.
• Experience writing PowerBI DAX function.
• Experience designing interactive and user-friendly dashboards with UI principles.
• Familiar with machine learning techniques and predictive modelling.
• Strong analytical mindset and problem-solving abilities.
• Strong stakeholder management (technical and non-technical) and communication skills.
• Willingness to challenge the status-quo and motivate the team to foster the data-driven culture.
• Proven experience in data analysis, reporting, and solution development within the real estate / infrastructure / Utilities industry.
• Familiar with resource and booking management systems.
• Familiar with Al tools, chatbot development, or workflow automation is a plus.
• Good understanding of space planning and facilities management principles and techniques to optimize the use of resources while adhering to regulatory compliance.
• Strong writing and presentation capabilities.
• Experience in space management software (Planon, AutoCAD).
• Knowledge and experience in data governance, data security, and privacy practices.

#LI-JN2

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• Contract role with leading bank in Singapore with 2 headcounts ending 31st Dec 2026
• This role will sit in Account Control Monitoring team.

Responsibilities:

• Execute remediation plans to cleanse and standardize client data in accordance with the bank’s requirements
• Ensure prioritized data quality issues raised are promptly identified and remediated
• Work with cross-functional teams to identify and implement more efficient solutions for data quality issues, including automation of manual tasks
• Investigate appropriate corrective actions by reviewing source documentation where required
• Perform the corrective actions and where deemed required, recommend process or systems change or preventive controls to avoid recurrence
• Provide weekly reports on the data remediation progress for efficient tracking
• Ensure appropriate and confidential handling/sharing of sensitive client data in compliance with the bank’s policies and procedures
• Identify red flags related to data quality or compliance and escalate in accordance with policy and procedures
• Ensure timely follow-up and/or escalation to relevant stakeholders as required
• Complete delegated and ad-hoc tasks within the established timeframes to support the overall data remediation objectives

Qualifications:

• Bachelor's degree or at minimum diploma holder
• Meticulous and detail oriented
• At least 2 years of experience relating to banking operations, preferably in Client Onboarding & Maintenance functions, client documentation and static data maintenance
• Able to conduct and apply quality testing approaches in day-to-day activities
• Good written and verbal communication skills
• Able to thrive in a team, is highly approachable and open minded
• Able to be proactive in establishing processes and adopting best practices
• Is methodological with an eye for details and possess the ability to work independently
• Proficient in MS Office, particularly Excel, PowerPoint

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to amos.tan@adecco.com
• Only shortlisted candidates will be contacted

Amos Tan Jun Han

EA Licence Number: 91C2918

Personnel Registration Number: R23113385

Job Description

We are seeking a motivated and technically skilled System Analyst to join our IT team. This role focuses on managing Microsoft 365 cloud technologies, supporting end-user environments, and enhancing automation workflows and system integrations.

You will play a key role in ensuring the security, reliability, and efficiency of our IT systems, while contributing to automation initiatives that improve operational productivity and service delivery.

Key Responsibilities

Microsoft 365 Administration & Security

• Administer and support Microsoft 365 E5 services (Microsoft Defender, Exchange Online, Microsoft Entra, Microsoft Intune)
• Manage user accounts, mailboxes, permissions, and access controls
• Implement and maintain security configurations and compliance controls
• Monitor and troubleshoot issues related to email, identity, endpoint, and access management

End-User Support & Endpoint Management

• Provide technical support for desktops, laptops, and enterprise applications
• Manage devices via Microsoft Intune (enrolment, policies, compliance)
• Troubleshoot hardware, software, and connectivity issues
• Maintain documentation for incidents, resolutions, and procedures

Automation & System Integration

• Support and maintain IT automation workflows and system integrations
• Troubleshoot automation failures, API issues, and data inconsistencies
• Assist in improving processes to reduce manual effort and enhance efficiency
• Support testing, deployment, and monitoring of automation pipelines

Operations & Collaboration

• Work with internal teams and vendors to resolve technical issues
• Maintain system and workflow documentation
• Participate in standby/on-call support for critical incidents
• Support ongoing IT operational and improvement initiatives

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Good working knowledge of Microsoft 365 environment
• Familiarity with:Microsoft Defender, Exchange Online, Microsoft Entra, Microsoft IntuneIdentity and access management conceptsEndpoint/device management
• Experience in end-user support and troubleshooting in a corporate environment
• Basic understanding of:Workflow automation and system integrationsAPI-based systems, scheduled jobs, or automation tools
• Strong problem-solving skills and service-oriented mindset
• Good communication skills (written and verbal)
• Able to work independently and in a team
• Willing to provide after-office-hours standby support when required

Good to Have

• Hands-on experience with Microsoft 365 E5 configurations and policies
• Exposure to AWS or other cloud platforms
• Knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with IT service management (ITSM) tools
• Experience with automation tools or low-code platforms
• Knowledge of scripting (PowerShell, Python, Bash)
• Understanding of REST APIs, webhooks, and integrations
• Exposure to cybersecurity or incident response
• Relevant certifications (Microsoft, AWS, etc.)

Responsibilities

Technical Specialist – Certificate Lifecycle Management (CLX) Project

• Support technical implementation of Certificate Manager (CLX) in UAT and Production environments

• Configure and validate CLX capabilities including Agentless Discovery of TLS certificates across Linux and Windows platforms

• Assist in integration with systems: MCA (Microsoft Certificate Authority), PWV (CyberArk PAM), Helix (ITSM)

• Develop scripts and automation for certificate deployment and validation

• Perform troubleshooting during discovery and renewal phases; ensure compliance with security and operational standards

• Prepare technical documentation, SOPs, and knowledge transfer materials for BAU teams

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field

• Minimum 3–5 years in infrastructure or application support with exposure to TLS/SSL certificate management

• Hands-on experience with Linux/Unix and Windows environments

• Strong understanding of PKI, TLS/SSL, keystores (JKS, PKCS12), and certificate lifecycle processes

• Familiarity with Venafi, CyberArk PAM or similar certificate management & privileged access tools

• Proficiency in scripting (Shell, PowerShell) for automation tasks

• Knowledge of ITIL processes and change management

• Experience with integration via APIs and agentless connectivity (SSH, WinRM)

• Exposure to monitoring tools (Splunk, Geneos) and ITSM platforms (Helix) is a plus

Key Domain/ Technical Skills

·      Control-M, Windows, Powershell scripting

·      Linux, Unix, Shell Script, Geneos, Splunk

Responsibilities:

• Analysing stakeholder requirements, formulating design and development proposals to enhance the global markets technology efficiency and meets Front office expectations
• Delivering and supporting the Global markets platform (Murex), managing the quality of functional delivery and ensuring the implementation and deployment of the deliverables.
• Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT)
• Contributing and assist existing support parties in resolving requests or issues with Front Office, P&L, Market Data, and booking issues
• Interacting with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints
• Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified
• Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions

Requirements:

• BS or higher degree in Economics, Finance or equivalent science oriented track

• Knowledge of most common traded financial instruments is a MUST

• Must be detailed-oriented, a quick learner, and a self-starter

• 7+ years’ experience as a Front office / Product control system/business analyst or consultant in a leading trading platform.

• Previous experience with a flagship Trading system (ideally Murex) is an advantage

• Previous experience in delivering projects in financial services – preferable Investment banking and Risk

• Solid experience in gathering and writing requirements and functional specifications in a project framework

·       Traded financial instruments

·       Stake holder management

Functional expertise with Global markets platform (Murex)

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

TheLead Systems Analyst will be responsible for driving the design, delivery, andintegration of Tokenised Deposits Platform. This includes definingrequirements for token lifecycle operations (issue, transfer, lock, redeem), on‑chain/off‑chainsettlement, programmability features, and interoperability with payments,treasury, and liquidity systems.

Thisrole partners with Payments, Technology, Architecture, Compliance, and Treasuryteams to deliver a secure, regulated, production‑grade tokenised‑depositinfrastructure that supports domestic and cross‑border settlement usecases.

Requirements:

Key Skills & Experience

• 7–12 years in payment systems analysis with experience in RFP, eMandate, Direct Debit, or similar.

• API design (REST/JSON, OpenAPI/Swagger)

  Microservices architecture

  Event‑driven patterns (Kafka or equivalent)

• State machine and sequence diagram modelling
• HA/DR and low‑latency systems
• Experience integrating with AML, fraud, entitlements and ledger systems.
• Ability to reuse and extend existing platform components and code frameworks.

Key Domain/ Technical Skills:

·        Blockchain Technology and know-how

·        Digital Assets like Stablecoins, Tokenized Deposit, CBDC

·        Payment knowledge

Our client is seeking an experienced Application Support Analyst to support and maintain critical production systems within a structured enterprise environment. This role focuses on ensuring system stability, managing incidents, and collaborating with cross-functional teams to deliver reliable and high-performing applications.

Key Responsibilities

• Monitor and maintain production applications to ensure system availability, performance, and stability.

• Manage incidents end-to-end, including investigation, troubleshooting, resolution, and proper documentation, while minimising operational impact.

• Conduct root cause analysis for recurring or high-impact issues and implement corrective and preventive measures.

• Collaborate closely with development, QA, and infrastructure teams to diagnose and resolve application-related issues.

• Analyse system performance metrics and recommend optimisation and tuning improvements where required.

• Support application deployments, patches, and release activities to ensure smooth implementation into production environments.

• Maintain comprehensive documentation covering support processes, system configurations, and knowledge base updates.

• Provide timely and professional support to internal users and stakeholders.

• Drive continuous improvement initiatives, including automation and enhancement of support processes.

Requirements

• Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years of relevant experience in application support and/or software development within enterprise environments is preferred.
• Hands-on experience with technologies such as Python, SQL, Unix/Linux, Java, AWS, monitoring tools (e.g., Datadog), CI/CD pipelines, and Git.
• Familiarity with SDLC frameworks and Agile methodologies such as Scrum or Kanban.
• Strong analytical and problem-solving skills with the ability to handle complex technical issues.
• Excellent communication and stakeholder management skills.
• Able to work effectively in a fast-paced and collaborative environment.
  

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Responsibilities

• Coding knowledge in Java and familiarity with related frameworks. 
• Experience with SQL and leveraging databases for data analysis.
• Experience in ITIL practices, including incident, problem, and change management. 
• Experience with monitoring tools (e.g., Splunk) and similar observability platforms. 
• Willingness to participate in on-call rotations and provide weekend coverage as needed.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Minimum 5 years of experience in a related software engineering job experience, or tier 2+ customer or application support role. 

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

We are looking for a talented system support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting business users during troubleshooting activities as well as interacting directly with different mobile platform, and software to provide updates and patches.

We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment.

Responsibilities

· Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation

· Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

· Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.

· Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.

· Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.

· Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.

· Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

· This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.

Requirements

· Qualification in Computer Science or equivalent

· Willing to work on rotating shifts including weekends and public holidays

· Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures

· Experience in supporting fintech related software applications is a plus

· Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous

· Experience with some programming languages(HTML, JAVA) will be an added advantage

· Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.

· Excellent interpersonal skills, team player

As a software technical support specialist, you must have a passion for listening and interacting with people and technology. You desire to deliver a great customer experience where you will fit right in with our team, who aims to ensure that every customer is a happy one at DL ideas.

Job Description:

· Provide after-sales software technical support;

· Diagnose, troubleshoot and resolve common issues raised by customers;

· Escalate urgent or critical issues to programmer team;

· Handle inbound call, WhatsApp chat group and emails from customers;

· Handle customer queries and requests and explain as layman’s term;

· Takes ownership of customer issues reported and seeing problems through resolution;

· Maintain ticket updates and provide timely updates to customers;

· Maintain and contribute to the Knowledge Bank used by the Technical Support team;

· Prepare user manual for customers;

· Aggregate and provide key customer insights and serve as a liaison between customers and Software Engineering/Product Development team;

· Able to pick up IT-related skill set that will be useful;

· Complete assigned tasks in a timely manner to meet expected turnaround time.

Requirements:

· At least Professional Certificate/NITEC in Computer Science/Information Technology or equivalent;

· Experienced in providing Software technical support for web applications as Tier/ Level 1 for at least 1 year;

· Responsible and strong attention to detail;

· Polite and Customer service-oriented;

· Good communication skills using English to customers as well as colleagues;

Rewards & Benefits

· Annual Leave, Medical Leave, Attendance Incentive

· Friendly working environment

· Remuneration: attractive salary package (Negotiable based on experience)

· 5 days working week

· Reward will be given based on performance

We are a result-orientated company. To us, delivering work on time and accurately is the most important key to valuing an employee. We are looking for energetic and committed personnel who are self-motivated and willing to learn. We want the employees to grow together with the company.

If you would like to apply for this position, please kindly send your CV with the following information:

• Reason for leaving your current job

• Last drawn salary and expected salary

• Notice period

Here at LionsBot, we are all one team, striving together for excellence.

We're seeking an experienced Here at LionsBot, we are all one team, striving together for excellence.

We're seeking an experienced Hardware Support Engineer to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet.

Key Responsibilities

• Resolve hardware escalations from field teams, distributors, and customers within SLA targets

• Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone)

• Drive corrective actions with Engineering, Quality, and Supply Chain teams

• Analyze field failure data to identify trends and recommend reliability improvements

• Create and maintain technical documentation including repair guides and diagnostic procedures

• Train and mentor L1/L2 support engineers on hardware troubleshooting techniques

• Support ECN implementations and provide field impact assessments

• Participate in NPI-to-sustaining transitions and production line support when needed

• Build and maintain technical knowledge base for the support organization

Qualifications & Experience

• 1-3 years in hardware support, field service, or reliability engineering

• Fresh Graduate is welcomed to apply

• Strong hands-on experience with mechanical, electrical, and embedded systems troubleshooting

• Proficient in Solidworks

• Proficient in RCA methodologies (8D, 5-Why, FMEA, Fishbone)

• Excellent technical writing and documentation skills

•  Experience training and mentoring junior engineers

• Background in robotics, automation, or similar electromechanical products preferred

• Degree in Mechanical, Electrical, or Mechatronics Engineering preferred

If you're passionate about solving complex technical problems, enjoy mentoring others, and want to make a direct impact on product reliability, we'd love to hear from you. Join our team that's shaping the future of cleaning robots! to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet.

Key Responsibilities

• Resolve hardware escalations from field teams, distributors, and customers within SLA targets

• Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone)

• Drive corrective actions with Engineering, Quality, and Supply Chain teams

• Analyze field failure data to identify trends and recommend reliability improvements

• Create and maintain technical documentation including repair guides and diagnostic procedures

• Train and mentor L1/L2 support engineers on hardware troubleshooting techniques

• Support ECN implementations and provide field impact assessments

• Participate in NPI-to-sustaining transitions and production line support when needed

• Build and maintain technical knowledge base for the support organization

Qualifications & Experience

• 1-3 years in hardware support, field service, or reliability engineering

• Fresh Graduate is welcomed to apply

• Strong hands-on experience with mechanical, electrical, and embedded systems troubleshooting

• Proficient in Solidworks

• Proficient in RCA methodologies (8D, 5-Why, FMEA, Fishbone)

• Excellent technical writing and documentation skills

•  Experience training and mentoring junior engineers

• Background in robotics, automation, or similar electromechanical products preferred

• Degree in Mechanical, Electrical, or Mechatronics Engineering preferred

If you're passionate about solving complex technical problems, enjoy mentoring others, and want to make a direct impact on product reliability, we'd love to hear from you. Join our team that's shaping the future of cleaning robots!

Responsibilities

• Own and Manage L3 Support Issues: Act as the single point of contact for L3 issues, logging, tracking, and escalating tickets, ensuring timely resolution and communication during high-severity incidents.
• Coordinate with Internal and External Teams: Liaise with vendors, onshore development teams, and system owners for escalations, bug fixes, data/config changes, and recovery planning.
• Lead Operational Planning and Support Roster: Maintain offshore support schedules, ensure holiday/weekend/critical period coverage, and manage shift assignments.
• Oversee Change and Release Management: Conduct code reviews, validate change artifacts, assess risks, and represent changes in CAB meetings.
• Drive Incident and Problem Management: Lead root cause analyses, ensure implementation of preventive actions, and coordinate cross-team deployments and communications.

Requirements

• Extensive Experience in Application Support: Minimum 8 years in application support with 2–5 years in a senior or leadership L3 role, ideally within banking or financial services.
• Technical Expertise: Experience with Java development, SQL, and deployment/maintenance of Java cloud-native applications; familiarity with Newgen BPM, Kubernetes, OpenShift is a plus.
• Certifications and Methodologies: Professional certifications like PMP, PRINCE2, or ITIL are highly desirable; solid understanding of incident management and production support processes.
• Infrastructure & Architecture Knowledge: Good understanding of enterprise infrastructure components such as Load Balancers, Firewalls, API Gateways, High Availability, Monitoring & Logging.
• Team Coordination & Leadership: Proven experience managing or coordinating with offshore teams; proactive and self-motivated leader.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232