Total 655 support analyst job vacancies in Information Technology category

Job Responsibilities

• Plan and carry out the new setup
• Provide guidance to the application user
• Provide application troubleshooting
• Log, escalate, and follow through with issues raised by users
• Support in the testing of new applications and enhancement patches
• Conduct training for users on the use of the application

Job Requirements

• NITEC/Diploma in IT or relevant discipline
• Possess good communication & interpersonal skills
• Patient, polite, friendly, and helpful personality
• Positive attitude, dynamic, resourceful, and independent
• Able to cope with a fast-paced environment
• Knowledge of Microsoft SQL will be an advantage
• Junior/entry-level are welcome. Training will be provided

• Well Established Company
• Basic $4000 - $4300 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

• Liaise with the departments’ managers on machines, customers and staffs issues.
• Arrange for the opening of work order to execute jobs request.
• Control and monitor work progress.
• Raise local purpose order to cover outside work transactions.
• Provide after sales support with customers and internal departments.
• Mobilize pool of servicemen for optimum utilization.
• Arrange and organize works to sub-contractors.
• Assist in trouble-shooting problems as and when required.
• Close work orders and invoice to customer as soon as possible.
• Provide technical support for all the products line.
• Supervise and guide staff on warranty SIM REPORTS.
• Other ad hic duties as assigned.

Job Requirements:

• Possess minimum Diploma in Engineering course with minimum 2 years relevant working experience.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Key Highlights:

• Office Hours: Mon – Thurs: 8.30– 6pm | Fri: 8.30 – 5.30pm
• Work Location: Ghim Moh
• Contract Duration: 8 months
• Salary: $2,200-$3,000
• Opportunity to support data transformation initiatives and exposure to change management and data platform implementation projects

Key Responsibilities:
Change Management & Project Coordination

• Review, monitor, and coordinate vendor deliverables for change management initiatives, ensuring alignment with organizational context, tone, and audience
• Track progress of deliverables and ensure timelines are met

Stakeholder Engagement & Communications

• Support planning and coordination of internal communications and engagement activities
• Review and refine messaging to ensure clarity and relevance for stakeholders

Training & Onboarding Support

• Coordinate training sessions and onboarding activities, including scheduling and attendance tracking
• Review and enhance training materials with vendors to ensure alignment with organizational needs
• Identify gaps in training approaches and propose practical improvements

Monitoring & Reporting

• Track change management activities, key milestones, and deliverables
• Identify potential risks and opportunities, and escalate when necessary

Administrative Support

• Provide administrative and logistical support for data platform and project-related activities

Key Requirements:
Functional / Technical Competencies

• Diploma or Degree in Business Administration, Communications, Public Administration, Social Sciences, or related fields
• Candidates from other disciplines with relevant experience are welcome to apply
• Familiarity with change management frameworks

Generic Competencies

• Strong writing, content review, and communication skills
• Proactive with good judgment in identifying gaps and proposing solutions
• Strong coordination and stakeholder management skills
• Able to manage multiple timelines and priorities effectively

Only shortlisted candidates will be notified.

By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants.

BGC Group Pte Ltd (Outsourcing)

EA 05C3053

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Job Description

• Manage lifecycle of suppliers’ engagement requests, ensuring all initiatives align with the strategic priorities and intended outcomes.

• Engage suppliers to understand their products and services offerings, and to establish their unique selling points / differentiators.

• Lead the preparation of assessments, briefs, and submissions for Management’s review in facilitating timely data-driven decision-making.

• Establish and maintain a rigorous tracking system to ensure all engagement milestones are logged, and follow-up actions are closed within established SLAs/deadlines.

• Oversee the collation and analysis of supplier performance data, transforming raw metrics into actionable insights for periodic management submissions.

• Conduct systematic research on the ICT industry landscape to identify trends and opportunities.

• Provide project/programme/engagement support and coordination for cross-functional activities as required to meet organizational goals.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Infocomm Technology, Computer/Electronics Engineering, or a related discipline

• At least 2 years of relevant experience in the ICT industry or related domains

• Strong communication skills (written and verbal) with the ability to engage and influence stakeholders effectively

• Good analytical, organisational, and planning skills, with the ability to work both independently and collaboratively

• Proficient in MS Office, with the ability to perform basic data analysis and reporting; experience with CRM systems and Tableau is an added advantage

This is a 1-year Contract position under People Advantage(Certis Group). We appreciate your application and regret only shortlisted candidates will be notified.

By submitting your resume, you consent to the handling of your personal data in accordance with Certis Group Privacy Policy (www.certisgroup.com/privacy-policy).

EA Personnel Name: Siti Khatijah

EA Personnel No: R22111204

EA License No: 11C3955

Key Responsibilities

Design and maintain interactive dashboards and reports using Tableau or Power BI to monitor KPIs and support operational/business decision-making

Develop automated data pipelines in Python and SQL to extract, clean, and transform large, complex datasets from multiple sources

Partner with business, product, and tech stakeholders to gather requirements, define KPIs, and translate data into clear business recommendations

Perform root cause analysis on data mismatches and production reporting issues, ensuring accuracy, consistency, and reliability

Manage data assets in platforms like Databricks with Unity Catalog, enforcing governance, access control, and compliance

Lead A/B testing and experiment design to optimize campaigns, product features, and user engagement

Investigate market/operational data usage and entitlements to identify cost-saving opportunities and improve visibility

Liaise with external vendors like Bloomberg, Refinitiv to resolve data definitions, usage charges, and data-related queries

Document data processes, reporting logic, and validation rules to ensure operational clarity and continuity

Mentor junior analysts and promote best practices in data visualization, SQL, and Python Required

Skills & Qualifications

4+ years of experience in data analysis, BI, or data analytics roles

Expert proficiency in SQL: MySQL, PostgreSQL for complex queries and schema design

Strong Python skills with Pandas, NumPy for data manipulation and automation

Hands-on experience with Tableau, Power BI, and Advanced Excel

Proven experience building and maintaining data pipelines and automating reporting workflows

Solid background in data mining, transformation, and statistical analysis including A/B testing and hypothesis testing

Experience with cloud/data platforms: Databricks, GCP, AWS, or Informatica

Strong stakeholder management skills with ability to translate business needs into data solutions Experience supporting production reporting systems and resolving data integrity issues

Preferred Qualifications

Domain experience in financial services/market data, healthcare, or gaming

Experience with Unity Catalog, data governance, and vendor data management

Requirements

• Commitment and a have a team environment mindset
• Minimum 6 years of working experience in application testing, development and delivery.
• Ability to work in a fast-paced, team-oriented and project implementation environment.
• A strong & assertive communicator in speaking & writing. Analytical mindset and good problem-solving skills.
• Delivery experience on medium to large scale projects.
• Anti Money Laundering application experience
• Required to have experience working with AML Fircosoft applications
• Continuity Screening
• Watchlist Management (FUM, FMM, FML, FFC etc)
• Strong analytical mindset, with the ability to interpret business needs, conduct gap analysis, and translate requirements into clear functional and technical specifications.
• Strong capability in process analysis and documentation of end‑to‑end business flows.
• Strong communication and coordination skills across internal and external stakeholders and vendors.
• Good to have knowledge of Payment screening, or financial messaging, e.g. MQ, ISO20022, SWIFT

Key Domain/ Technical Skills

·       Experience with Oracle PL/SQL, Oracle SQL.

·       JAVA and Windows/ Unix scripting development experience

·       Familiarity with Control-M or similar scheduling tools

·       Experience working with DevOps tools and pipelines or usage as part of the integrated development environment

·       Good to have experience with MQ messaging technologies.

·       Have worked in Linux and Windows platform experience

Contribute to the development and optimization of web applications by combining DevOps Solutions, React.js, and full stack Java skills. The role involves designing, implementing, and maintaining software solutions that meet the business requirements efficiently.

Key Responsibilities

1. Collaborate with cross functional teams to define, design, and ship new features.

2. Build and optimize web applications using react.js and full stack java technologies.

3. Implement devops practices to automate processes and improve overall software development efficiency.

4. Troubleshoot and debug applications to ensure optimal performance and reliability.

5. Conduct code reviews and provide constructive feedback to team members.

6. Stay updated on industry trends and new technologies to continuously improve development processes.

Skill Requirements

1. Proficient in devops solutions to streamline software development and deployment processes.

2. Strong experience in react.js for building interactive user interfaces.

3. Expertise in full stack java development, including backend and frontend technologies.

4. Solid understanding of database management and integration.

5. Ability to work in an agile environment and deliver high-quality code within agreed timelines.

6. Excellent problem-solving skills and attention to detail.

7. Good communication skills to collaborate effectively with team members and stakeholders.

Certifications: Relevant certifications in DevOps, React.js, or Java technologies are a plus.

Job Summary:

We are seeking a Data Analyst to support product decision-making through experimentation, data analysis, and reporting. This role will work closely with product and cross-functional teams to drive data-informed improvements and optimize product performance.

Job Responsibilities:

A/B Testing & Experimentation

• Design, execute, and analyze A/B tests to evaluate BT product features and optimizations
• Partner with the BT Product Manager to define success metrics and measurement frameworks
• Document testing methodologies, learnings, and best practices

BAU Data Analysis & Reporting

• Analyze and report on core BT product metrics, including DAU/MAU and app downloads, etc.
• Build dashboards and reports to track product health and performance trends
• Provide regular data updates to support product planning and decision-making

Cross-Team Collaboration

• Support the broader EMTM team in scaling data-driven product iteration across publications
• Translate data into clear, actionable insights for non-technical stakeholders

Job Requirements:

• 1–2 years of experience in a data analyst or similar role
• Strong proficiency in SQL, with hands-on experience in Athena and BigQuery
• Solid understanding of A/B testing methodology and statistical analysis
• Experience with data visualization tools (e.g., Looker, Tableau, Google Data Studio)
• Strong communication skills and ability to present findings clearly
• A collaborative mindset and willingness to learn

Job Summary

Contribute to the development and optimization of web applications by combining DevOps Solutions, React.js, and full stack Java skills. The role involves designing, implementing, and maintaining software solutions that meet the business requirements efficiently.

Key Responsibilities

1. Collaborate with cross functional teams to define, design, and ship new features.

2. Build and optimize web applications using react.js and full stack java technologies.

3. Implement devops practices to automate processes and improve overall software development efficiency.

4. Troubleshoot and debug applications to ensure optimal performance and reliability.

5. Conduct code reviews and provide constructive feedback to team members.

6. Stay updated on industry trends and new technologies to continuously improve development processes.

Skill Requirements

1. Proficient in devops solutions to streamline software development and deployment processes.

2. Strong experience in react.js for building interactive user interfaces.

3. Expertise in full stack java development, including backend and frontend technologies.

4. Solid understanding of database management and integration.

5. Ability to work in an agile environment and deliver high-quality code within agreed timelines.

6. Excellent problem-solving skills and attention to detail.

7. Good communication skills to collaborate effectively with team members and stakeholders.

Certifications: Relevant certifications in DevOps, React.js, or Java technologies are a plus.

Key Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and document requirements
• Translate business needs into functional specifications and support technical design discussions
• Work closely with data engineering and development teams for implementation
• Perform data analysis and validation using SQL queries
• Ensure alignment of deliverables with business objectives and timelines
• Participate in project lifecycle activities including requirement gathering, UAT, and deployment
• Drive problem-solving initiatives with minimal supervision

Required Skills & Qualifications:

• 8–12 years of experience in Business Analysis / Data Analysis within the data domain
• Strong communication and stakeholder management skills
• Proven ability to work independently and in team-oriented environments
• Experience in writing Functional Specifications and supporting Technical Design
• Hands-on experience with SQL (basic to intermediate level)
• Strong analytical and problem-solving mindset

Preferred Skills:

• Experience working with Data Warehouse / Data Lake environments
• Exposure to Finance Risk Modeling or financial domain projects

[Job ID: 1485521]

Responsibilities:

• Respond to user queries with a proactive service mindset, ensuring timely resolution and clear communication.
• Provide technical and non-technical support for the Singapore branch, ensuring high service standards.
• Communicate effectively with users, technical teams, and senior management.
• Report incidents accurately, including business impact and workaround measures.
• Maintain detailed logs of user requests and prepare comprehensive reports for stakeholders.
• Coordinate with L3 support teams and vendors, defining SLAs and ensuring adherence.
• Perform basic application health checks and support systems running on Windows Server or Linux Server.
• Support banking or financial applications.

Requirements:

• 5–8 years of experience in L2 Application Support, including at least 2 years in a lead role within a financial institution.
• Minimum 5 years of experience in banking services, operations, or supporting services for financial institutions.
• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Experience with Azure DevOps and application support.
• Familiarity with IT service management principles (ITIL preferred).
• Proficiency with IT service tools such as ServiceNow and Jira.
• Strong customer service skills, problem-solving abilities, and ability to work under pressure.
• Ability to collaborate across internal teams and external providers to resolve complex issues.
• Experience supporting Japanese-speaking users in a Japan-based financial institution is an added advantage.
• Exposure to MAS Technology Risk Management framework, risk awareness, and financial institution IT infrastructure is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Kota Baba

EA Personnel Reg. no.: R22106801

EA License no.: 07C5771

We are seeking a senior support engineer to drive the stability, performance, and reliability of mission-critical systems. This role is ideal for someone who enjoys solving complex production issues, working across legacy and modern cloud environments, and influencing system improvements at scale. 

You will play a key role in supporting a hybrid technology landscape—maintaining legacy platforms while contributing to a strategic migration to Microsoft Azure cloud infrastructure.

Key Responsibilities

•⁠  ⁠Own end-to-end application support (L1–L3) across production and non-production environments

•⁠  ⁠Monitor system health, performance, and availability

•⁠  ⁠Manage incidents, problems, and service requests in line with SLAs

•⁠  ⁠Perform deep-dive troubleshooting and root cause analysis (RCA)

•⁠  ⁠Implement fixes, workarounds, and minor enhancements

•⁠  ⁠Support system stability during cloud migration (Azure)

•⁠  ⁠Collaborate with vendors and internal stakeholders to resolve issues

•⁠  ⁠Maintain documentation, runbooks, and operational procedures

•⁠  ⁠Ensure compliance with IT governance, audit, and security standards

Requirements

•⁠  ⁠Minimum 7+ years in application support / production support / SRE / operations engineering

•⁠  ⁠Strong experience in incident management, RCA, and troubleshooting

•⁠  ⁠Hands-on experience supporting Java-based applications and/or .NET applications

•⁠  ⁠Experience working with databases (Sybase, SQL Server, or Azure SQL)

•⁠  ⁠Familiarity with ITIL processes (incident, problem, change)

•⁠  ⁠Exposure to cloud platforms (preferably Microsoft Azure)

•⁠  ⁠Strong communication skills with ability to engage technical & business stakeholders

Nice to Have

•⁠  ⁠Experience in enterprise or government environments

•⁠  ⁠Exposure to cloud migration or modernization projects

•⁠  ⁠Experience managing vendors or 24/7 support environments

•⁠  ⁠Familiarity with monitoring/logging tools (e.g., Splunk, Dynatrace, App Insights)

Why Join?

•⁠  ⁠Opportunity to work on large-scale, high-impact systems

•⁠  ⁠Exposure to cloud transformation (Azure)

•⁠  ⁠Collaborative environment with strong technical ownership

KeyResponsibilities

Provide Technical Support:
Deliver day‑to‑day technical assistance for the PAY master payroll management system. This includes handling installation issues, configuration support, troubleshooting application errors, and resolving user‑reported problems.

Client & User Support:
Provide direct assistance to onsite and remote users, helping them understand system functionality, resolve queries, and navigate any usability issues. Assist clients in statutory reporting and ensure system configurations align with internal company policies.

Continuous System Maintenance:
Apply patches, perform database updates, conduct system checks, and ensure smooth system performance across all supported modules.

Vendor Coordination (L3 Support):
Act as the primary liaison with the PAY master vendor for Level‑3 technical support. This includes raising vendor tickets, coordinating investigation of complex system issues, validating fixes, testing patches, and ensuring smooth implementation of vendor‑delivered enhancements or regulatory updates. Provide timely updates to stakeholders and ensure issues are resolved within agreed timelines.

Key performance indicators :

· Delivery Timeliness: Completes development tasks, enhancements, and fixes within agreed sprint timelines and client expectations.

· System Stability: Ensures timely resolution of incidents; minimal recurring issues.

·  Client Satisfaction: Positive feedback from Temasek stakeholders for responsiveness, communication, and solution quality.

·  Compliance & Security: Meets audit and security review requirements with no major non‑compliance findings.

·   Vendor Coordination Effectiveness

Turnaround time for L3 vendor tickets raised and closed.

Quality of root‑cause analysis (RCA) and validations with vendor.

Successful and smooth deployment of vendor releases and patches.

Collaboration & Stakeholder Engagement

Effective coordination with onsite/offshore teams to resolve issues.

Smooth planning and execution of release cycles and enhancements.

Proactive communication to stakeholders on issues, risks, and scheduled updates.

Educational Qualification:
Bachelor’s degree in Computer Science, InformationTechnology, Software Engineering, or a related field.

You work as part of a team providing technical application support and maintenance across the software portfolio estate. You act as the Application Services escalation contact for the Service Hub, which serves as the IT front door in line with the firm’s established ITSM framework.

You deliver functional and technical enhancements following established processes for incidents, requests, and changes. You work closely with the Product Management team to ensure supported applications meet operational availability targets, maximise the use of product capabilities, and identify any duplicate functional overlap within the service estate.

You assist with ongoing projects to ensure successful delivery and a smooth transition into the standard BAU support model. You build effective working relationships with colleagues in the Application Services teams and across the wider IT function.

You collaborate with vendors and internal technology teams on product upgrades, issue resolution, and feature requests. You also work European shift hours to ensure support services are delivered within agreed SLAs.

Day-to-Day Responsibilities

On a day-to-day basis, you are responsible for resolving technical application issues. You work closely with the Service Hub as the third-level application support team to resolve incidents.

You create and maintain Knowledge Base Articles that provide critical information to front-line Service Hub teams. You perform ticket and trend analysis and manage application backlog lists across the software estate.

You produce MI and reporting packs and engage with suppliers and external partners delivering services. You conduct service reviews and track performance against SLA targets.

You provide application support to projects using both agile and waterfall methodologies and help transition project deliveries into operational service. Quality of service is essential in this role, along with a strong understanding of application development and an appreciation of infrastructure design. You apply strong problem-solving skills and maintain a pragmatic, solutions-focused approach.

Key Competencies

• Customer Focus – You gain insight into customer needs, identify opportunities that benefit the customer, and design solutions that effectively meet those needs.
• Effective Communication – You adjust your communication style to suit the audience and message, provide timely and relevant information, and encourage the open expression of diverse ideas and opinions.
• Action-Oriented – You take ownership of challenges, act decisively without unnecessary planning, and proactively identify new opportunities.
• Interpersonal Savvy – You build strong relationships across all levels, functions, cultures, and geographies by engaging in an open, friendly, and respectful manner.
• Commercial Awareness – You stay informed about external market trends and understand how technology can be used as a strategic differentiator.