Total 556 information security analyst job vacancies in Information Technology category

Job Summary

This role involves leveraging advanced data analysis, visualization, and engineering tools to develop data models, automate ETL processes, and deliver actionable business insights that drive strategic decision-making.

Responsibilities

• Analyze complex datasets using Power BI, Tableau, and QlikView/QlikSense to create interactive visualizations that support business objectives
• Develop and maintain SQL and Python scripts (using Pandas, NumPy, Matplotlib, Plotly, Bokeh) to extract, transform, and analyze data for reporting and predictive analytics
• Design and implement data models using Star Schema, Snowflake Schema, and DataLake architectures to optimize data storage and retrieval
• Manage and optimize databases on Azure SQL Database and SQL Server to ensure data integrity and performance
• Build and automate ETL workflows using SQL Server Integration Services (SSIS), Azure Data Factory (ADF), and Talend to streamline data transformation processes
• Utilize big data technologies such as Azure Synapse Analytics, Apache Spark, and Databricks to process large-scale datasets efficiently
• Implement DevOps practices by managing Azure DevOps pipelines and using Git/GitHub for version control and continuous integration/continuous deployment (CI/CD)
• Perform data cleansing, data mining, statistical analysis, and predictive analytics to uncover trends and support data-driven decision-making

PRIMARY PURPOSE OF JOB:
Manage projects for global and prominent local clients, ensuring high standards and client satisfaction.

MAJOR RESPONSIBILITIES:

• Possess expertise in implementing enterprise systems, including Genetec, Ccure, AMAG, Lenel, Milestone and ProWatch.
• Develop detailed project plans, conceptual design, pre-construction design, establish key timelines, update programming design sheets, drawings, schematic design, reports, documentation and address compliance requirements.
• Oversee the design, installation, configuration, integration and testing of comprehensive security systems, such as CCTV, access control, gate barriers, Public Address System, intercom and intrusion detection alarms.
• Lead subcontractor kickoff meetings to align project objectives, schedule, timeline, installation and commissioning standards.
• Prepare and deliver presentations to stakeholders regarding project progress, actionable reporting and data analysis.
• Make strategic decisions within managed portfolios to promptly resolve issues and uphold project integrity.
• Responsible for new projects, A&A works, deployment of emerging technologies and solution delivery.
• Handle quotations for Globe Customers, Additional Alteration works, repairs, and replacements.
• Deliver ongoing technical and operational support to customers.
• Coordinate with contractors and third parties on system integration and project implementation.
• Perform root cause analysis on equipment failures to identify issues and recommend corrective actions.
• Ensure workplace safety by reviewing risk assessments onsite, conducting toolbox meetings, and performing regular PPE Inspections for service engineers and technicians.
• Identify, coach, develop and conduct performance reviews with direct report staff.
• Coordinate with service engineering teams to fulfill customer service level agreements (SLAs) and maintain positive client relationships.
• Review contract costing to ensure profitability.
• Submit all operational, incident, and management reports promptly.
• Create O&M manuals, handover checklists, payment schedule and delivery orders for projects, ensure documentations are signed or certified by customer and submit timely to finance for billing purposes.
• Follow up with customers regarding surveys, progress claim and outstanding payments.

REQUIREMENTS:

• Diploma or degree in Computer, Electronics/ Electrical/ IT Engineering, Computer Science or Telecommunication Engineering.
• 3-5 years of relevant experience in a similar filed.
• Demonstrates strong teamwork abilities, work independently and excels under pressure.
• Exhibits a positive attitude with a willingness to learn, initiative and sound decision making skills.
• Responsible with effective supervisory capabilities.
• Proficient in Office 365 applications, including Excel, Word, and Outlook email.
• Willingness to work overtime as required and adapt to global client time zones.
• Excellent communication and written skills when interacting with customers and colleagues.

Responsibilities:

• Involved in collecting performance test requirements across different application technologies.
• Involved in writing performance test plans by incorporating performance testing objectives, testing environment, user profiles, risks, test scenarios, explanation about the tools used, schedules and analysis, monitors and presentation of results.
• Responsible for developing and modifying performance test scripts using Microfocus (MF) Performance Centre (PC) or tools like JMeter. Should be able to customize and enhance test scripts as per workload requirements.
• Responsible to develop and execute test scripts using protocols such as Web (http/html), web services, SAP, Java user using MF Performance Centre.
• Responsible to create & execute test scenarios as per agreed workload model using MF PC or any other performance testing tool such as JMeter.
• Responsible for application performance monitoring either using industry wide APM tools such as Nimsoft, Kibana, Appdynamics or OS commands such as perfmon, Nmon etc.
• Responsible to perform thorough analysis of performance test results to report the server response times, throughput, Hits/sec, Trans/sec Transaction Response under load, Web Server Monitors, App server monitors, system monitors such as java processes, Oracle DB connections monitoring and other Performance metrics.
• Worked with App-Dev, Production, Technical and Business Managers in planning, scheduling, developing, and executing performance tests.
• Responsible to work on both waterfall and Agile methodologies
• Responsible to integrate performance testing into CI/CD Pipeline for applications following Agile methodologies.

Requirement:

• At least 3-8 years of experience in Performance Testing in banking domain. Private banking and wealth management product knowledge is a plus.
• Must have hands-on experience on end-to-end performance testing lifecycle
• Must have hands-on experience working with Agile/DevOps model and integrate &automate performance testing in CI/CD model
• Must have hands-on experience on performance testing tools such as MF Performance Centre and JMeter. Certification on these tools is a plus.
• Must have hands-on experience on APM tools such as Kibana, Nimsoft, AppDynamics, Splunk or Operating system commands such as Perfmon and Nmon
• Must have hands-on experience on formulating and executing Mobile on-device performance testing & engineering
• Knowledge in service virtualization using any SV tools is a plus.
• Good knowledge of SDLC processes, performance testing methodology and different types of testing.

Interested candidates, who wish to apply for the above position, please send in your resume to mail to kellyitsg@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

About ASIS Technologies

As ASIS Technologies approaches its 30th-anniversary brand refresh, we are completely transforming how integrated security systems are maintained and supported. We are stepping away from legacy service models and aggressively pivoting toward mobile ecosystems, cloud infrastructure, and AI integration. We are looking fora technically sharp, modern Service Engineer to join our Singapore headquarters and deliver next-generation support to our enterprise clients.

The Role

This is not a traditional maintenance job. You will operate as an end-to-end Customer Specialist, serving as the definitive technical authority for your assigned accounts. You will bridge the gap between physical hardware and advanced software ecosystems. Instead of relying on outdated manuals and inefficient logging, you will be equipped with our cutting-edge mobile app as your single-point productivity tool, alongside AI-powered technical support systems to diagnose and resolve complex issues instantly.

What You Will Do

• Manage the complete customer service lifecycle from end to end, taking full ownership of integrated security system health.
• Troubleshoot and resolve intricate issues spanning both physical hardware (CCTV, controllers, wiring) and software environments (IP networking, cloud integration, server configuration).
• Utilize our proprietary, cutting-edge mobile application to streamline all on-site workflows, diagnostics, and reporting.
• Leverage AI-powered technical support tools to accelerate fault isolation and deliver rapid solutions to clients.
• Participate in a predictable rotational standby roster to provide critical system support and uphold strict service level agreements (SLAs).
• For senior candidates: Lead and mentor a team of technicians, overseeing complex site operations and driving service excellence.
  

Who We Are Looking For

• Engineering Foundation: A solid background in engineering is strictly required, with a strong preference for Electronics Engineering or a closely related field.
• Industry Expertise: Hands-on experience configuring and troubleshooting access control systems and CCTV infrastructure is highly advantageous.
• Modern Mindset: You are highly adaptable, comfortable moving away from legacy processes, and eager to adopt mobile-first workflows and AI diagnostic tools.
• Leadership (For Senior Position): Proven capability to guide a technical team, manage escalations, and handle high-pressure technical environments.

Compensation Structure

• A competitive base salary aligned with your engineering expertise and system knowledge.
• Comprehensive allowances for rotational standby duties.
• A lucrative monthly on-target bonus tied directly to your service efficiency, customer satisfaction, and successful end-to-end issue resolution.
  

Why Join ASIS Technologies?

You will not be stuck doing repetitive, stagnant maintenance. You will be upskilled on the latest in AI-integrated security software and mobile ecosystems. This is a ground-floor opportunity to elevate your technical career as we roll out our 30th-anniversary innovations.

About the client: Our client is a Reputed Bank.

Responsibilities:

• Configuring Murex modules and workflow to meet client requirements.
• Configure and troubleshoot Murex Front Office MLC for Credit Risk Analysis and Pre-trade Risk checks
• Liaise with stakeholder to gather business requirements and analyze to translate them to technical specification for solutioning
• Involve of all stages of Project life cycle, from business requirements gathering and technical definitions, Testing, User Acceptance Testing (UAT), Production Support, and completion.
• Led MXML post-trade troubleshooting, resolving STP breaks and ensuring seamless integration.
• Debugging SACCR reporting gaps, which includes identifying trade classification into asset classes, adjusted notional computation, supervisory parameter application

Requirement:

• Bachelor Degree in IT / Compute Science or relevant educational qualification.
• Minimum 10 years of experience on Murex with proven experience in MLC Architect and MXML.
• Strong experience supporting a diverse range of financial products, including IR and CR Derivatives, Fixed Income, Forex products.
• Strong experience with event-driven systems (MxML Exchange) for trading, events, and settlements, and integrating standard interfaces and connectors
• Advanced SQL skills for querying, manipulating data, and performing complex data analysis across relational databases. Strong understanding of database structures, including tables, indexes, views, and stored procedures.

Interested candidates, who wish to apply for the above position, please send in your resume to mail to mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Pre-requisition

 Bachelor Degree in Computer Science, Software Engineering or related fields

>2 years of relevant working experience for Software Engineer

>6 years of relevant working experience for Senior Software Engineer

Job Description:

 Involvement in the entire software development life cycle including application development, implementation, testing, maintenance and documentation

 Responsible for the development, installation, configuration and customization of Enterprise products and/or software services and cloud platforms

 Designing and implementing scalable web services, applications and APIs

 Perform troubleshooting & debugging software defects

 Writing, testing clean and secure code to ensure responsiveness and efficiency

 Staying abreast of latest technologies and work with R&D team on conceptualized design of prototype and Proof-Of-Concept (POC) into eventual solution for end user’s business cases

Technical Skill Sets:

Programming languages: Golang, .NET/.NET Core, Python, JavaScript

Software Development Framework: React

DevOps / Collaboration Platform: GitHub, GitLab

Containerization & Orchestration: Docker, Kubernetes

Knowledge of one or more of the following is essential with a good understanding of software delivery methodology.

A M&E Contracting company urgently seeking for professional as EVS system analyst for their on going project in MRT stations. The candidates should have Electrical, Electronics or computer science Engineering with Min 3 years experience in EVS system installation, testing and commissioning.
interested candidates rush their cv to cananengineering87@gmail.com

• Develop and enhance pricing optimization models using statistical, machine learning, and Generative AI techniques.
• Analyze pricing elasticity to understand customer behavior and forecast business impact.
• Build, fine-tune, and deploy Generative AI/LLM-based models (e.g., for scenario simulation, automated insights, or decision support).
• Use AWS SageMaker for scalable model development, training, deployment, and monitoring.
• Apply Bayesian modeling approaches to quantify uncertainty, support strategic pricing decisions, and improve prediction robustness.
• Integrate GenAI tools/frameworks (e.g., LangChain, Hugging Face, prompt engineering, LLM-based automation) into pricing workflows.
• Work cross-functionally with engineering, product, and business teams to embed data-driven insights into operational processes.
• Communicate complex findings clearly to both technical and non-technical stakeholders.
• Continuously explore new GenAI and ML techniques to enhance solution accuracy, scalability, and automation.

• Develop and enhance pricing optimization models using statistical, machine learning, and Generative AI techniques.
• Analyze pricing elasticity to understand customer behavior and forecast business impact.
• Build, fine-tune, and deploy Generative AI/LLM-based models (e.g., for scenario simulation, automated insights, or decision support).
• Use AWS SageMaker for scalable model development, training, deployment, and monitoring.
• Apply Bayesian modeling approaches to quantify uncertainty, support strategic pricing decisions, and improve prediction robustness.
• Integrate GenAI tools/frameworks (e.g., LangChain, Hugging Face, prompt engineering, LLM-based automation) into pricing workflows.
• Work cross-functionally with engineering, product, and business teams to embed data-driven insights into operational processes.
• Communicate complex findings clearly to both technical and non-technical stakeholders.
• Continuously explore new GenAI and ML techniques to enhance solution accuracy, scalability, and automation.

Job Overview / Job Description (JD)

The System Analyst will be part of the Customer Onboarding Program within Customer & Wealth Management. The role is responsible for end-to-end system analysis, translating business requirements into Functional Specifications (FS) and Technical Design Specifications (TDS) across multiple functional domains and technologies.

This role works closely with business users, vendors, developers, and testing teams to ensure secure, compliant, and high-quality delivery aligned with the bank’s System Delivery Methodology (SDM).

Key Responsibilities

1. System Analysis & Design

• Understand and analyze business requirements and translate them into functional and technical specifications
• Lead end-to-end requirements gathering, solutioning, and technical design
• Ensure system features meet business, security, reliability, and performance requirements

2. Project Delivery & Coordination

• Assist the Technical Delivery / Development Manager in planning, tracking, and implementation
• Support project tracking, phase control, and adherence to IT policies, standards, and procedures
• Manage coordination between business users, vendors, and interface application teams

3. Integration & Architecture

• Collaborate with cross-functional teams for interface and integration development
• Design and support integrations using APIs, microservices, MQ, and batch interfaces
• Prepare and maintain system architecture guides and diagrams

4. Testing & Release Management

• Work with Testing teams to define test strategies, test plans, and test cases
• Ensure comprehensive system testing aligned with scope, quality targets, and delivery timelines
• Manage release and change management activities
• Support implementation, deployment, and system cutover planning

5. Documentation & Governance

• Prepare and maintain documentation including: SOPs System Architecture documents Functional & Technical specifications
• Ensure documentation completeness as per Bank’s SDM (System Delivery Methodology) requirements

Key Requirements

General & Functional Skills

• Strong interpersonal and communication skills (verbal and written)
• Proven experience in end-to-end requirements management
• Solid background in business process modelling and techno-functional design
• Excellent analytical, problem-solving, and decision-making skills
• Passion for learning and continuous improvement

Technical Skills

• Experience working in Scrum or Agile development environments
• Strong experience in: API & microservices-based integrations MQ and batch file integrationsWeb-based enterprise applications

Domain & Value-Add Experience

• Experience in regional CRM implementations
• Strong banking domain knowledge, especially: Customer onboarding Credit products Retail & Corporate banking customer segments

Job Description

• Analyze existing business processes and systems to support data migration initiatives
• Design and implement data migration and data conversion strategies
• Develop and execute SQL scripts for data extraction, transformation, and validation
• Perform basic SAP debugging to support data-related issues
• Gather, analyze, and document business and technical requirements
• Collaborate with stakeholders to understand business needs and ensure alignment with system capabilities
• Define target state processes and recommend improvements to business workflows
• Act as a Subject Matter Expert (SME) in data migration activities
• Work closely with cross-functional teams and contribute to key project decisions
• Identify risks and provide solutions to issues impacting data migration and integration

Requirements:

• Bachelor’s degree in information technology, Computer Science, or related field
• Minimum 3–5 years of experience in data migration or related roles
• Strong hands-on experience in SQL scripting
• Basic knowledge of SAP debugging
• Experience with business process analysis tools
• Strong stakeholder management and communication skills

Preferred Qualifications:

• Experience in the healthcare industry
• Knowledge of Business Model Strategy, Business Process Design, and Requirements Analysis

1. Experience in Data Migration and conversion of data

2. Good in SQL scripts

3. Basic SAP Debugging

4. Healthcare industry knowledge will be advantageous

5. Good in Stakeholder handling

As a Data Migration Analyst, the candidate is responsible for analyzing the organization and designing its processes and systems.

You will assess the business model and its integration with technology, gather and synthesize information, and identify customer requirements.

Additionally, you will define the future state and/or business solution.

You are expected to be an SME, collaborate and manage the team to perform, and make team decisions.

You will also engage with multiple teams and contribute to key decisions.

Furthermore, you will provide solutions to problems for your immediate team and across multiple teams.

Business Process Analysis Tools proficiency is required.

Business Model Strategy, Business Process Design, and Requirements Analysis proficiencies are recommended

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Data Migration Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE
1-year renewable contract

ROLES AND RESPONSIBILITIES

• As a Data Migration Analyst, the candidate is responsible for analyzing the organization and designing its processes and systems.
• You will assess the business model and its integration with technology, gather and synthesize information, and identify customer requirements.
• Additionally, you will define the future state and/or business solution.
• You are expected to be an SME, collaborate and manage the team to perform, andmake team decisions.
• You will also engage with multiple teams and contribute to key decisions.
• Furthermore, you will provide solutions to problems for your immediate team and across multiple teams.

REQUIREMENTS

• Experience in Data Migration and conversion of data
• Good in SQL scripts
• Basic SAP Debugging
• Healthcare industry knowledge will be advantageous
• Good in Stakeholder handling

• Business Process Analysis Tools proficiency is required.
• Business Model Strategy, Business Process Design, and Requirements Analysis proficiencies are recommended

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to keerthana@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan
Avensys Consulting Pte Ltd
EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking an experienced Technical Lead to own and manage our Java-based in‑house applications. The role will be responsible for technical design, development leadership, system stability, and continuous enhancement of business‑critical platforms. This position requires strong hands‑on expertise, architectural thinking, and the ability to lead and mentor development teams.

Key Responsibilities

Technical Leadership

• Serve as the technical owner for Java-based in‑house applications.
• Define and govern application architecture, coding standards, and best practices.
• Review designs and code to ensure performance, scalability, security, and maintainability.
• Act as the primary technical escalation point for complex issues.

Application Development & Maintenance

• Lead design and development using Java, Spring/Spring Boot, and related frameworks.
• Ensure effective release management, deployment, and post‑release support.
• Drive modernization efforts such as refactoring legacy components, improving performance, and reducing technical debt.
• Ensure adherence to SDLC, Agile, and DevOps practices.

Delivery & Stakeholder Management

• Partner with Product Owners, Business Analysts, and Operations to translate business requirements into technical solutions.
• Provide accurate estimates, assess technical risks, and support delivery planning.
• Communicate technical concepts clearly to both technical and non‑technical stakeholders.

Team Leadership & Mentoring

• Guide and mentor developers through code reviews, design discussions, and problem‑solving.
• Promote a culture of engineering excellence, accountability, and continuous learning.
• Support hiring, onboarding, and skill development of team members.

Quality, Security & Compliance

• Ensure adherence to security standards, secure coding practices, and internal compliance requirements.
• Champion test automation, code quality practices, and CI/CD pipelines.
• Support audits, vulnerability remediation, and production stability.

Required Skills & Qualifications

Technical Skills

• 8+ years of experience in Java application development, with 2+ years as a Technical Lead or Senior Engineer.
• Strong expertise in: Java (Java 8+) Spring / Spring BootRESTful APIs & Microservices architecture ORM frameworks (Hibernate/JPA)
• Experience with relational databases (Oracle, PostgreSQL, MySQL) and SQL optimization.
• Exposure to cloud platforms (AWS, Azure, or GCP).
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, etc.).
• Strong understanding of application performance tuning and troubleshooting.

Process & Ways of Working

• Experience working in Agile / Scrum environments.
• Strong understanding of SDLC, DevOps, and production support models.

Soft Skills

• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem‑solving ability.
• Ability to manage priorities across multiple in‑house applications.

Good to Have

• Experience supporting regulatory or compliance‑driven systems.
• Exposure to event‑driven architectures (Kafka, messaging).
• Knowledge of containerization (Docker, Kubernetes).
• Experience modernizing legacy monolithic applications.

The ServiceNow Senior Application Consultant / Project Manager delivers high added-value consulting services to enterprise customers by leading and contributing to complex ServiceNow initiatives. 
The role combines strong expertise in ITIL processes, ServiceNow technico-functional implementation, project management, and customer engagement, including the ability to lead offshore support and development teams, to ensure service excellence, achievement of customer business goals, and long-term customer satisfaction and loyalty. 

Key Responsibilities:  

Consulting & Value Delivery 

• Deliver high added-value consulting services to customers by aligning processes and ServiceNow solutions with business objectives. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Service Quality & Customer Satisfaction 

• Achieve overall customer satisfaction and loyalty through proactive communication, reliable delivery, and continuous improvement initiatives. 

• Manage customer relationships effectively, acting as a single point of contact when required and handling escalations professionally. 

Project & Delivery Management 

• Lead and contribute to ServiceNow projects in roles such as Project Manager, Business Analyst, Scrum Master, or Senior Consultant. 

• Analyze, validate, prioritize, and deliver customer demands in alignment with governance frameworks and resource availability. 

• Plan and manage project activities including scope, timelines, resources, risks, and dependencies. 

• Facilitate Agile/Scrum ceremonies and ensure adherence to delivery best practices. 

Offshore Team Leadership 

• Lead, coordinate, and mentor offshore teams involved in support, development, testing, and maintenance activities. 

• Ensure effective collaboration between onshore and offshore teams through clear communication, task allocation, and performance tracking. 

• Monitor delivery quality, productivity, and adherence to timelines for offshore resources. 

• Support knowledge transfer, onboarding, and continuous skill development of offshore teams. 

Reporting & Governance 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure delivery governance through backlog management, sprint planning, and adherence to defined processes and standards. 

Technical & Process Expertise 

• Configure and implement ITSM, HR, SecOps processes within ServiceNow  

• Contribute to technio-functional activities such as configuration, customization, integrations, data loads, testing, and release management. 

• Ensure instance integrity and platform governance, including update sets, cloning, and environment management. 

Knowledge Sharing & Expertise Development 

• Participate actively in the development of the company’s expertise materials, methodologies, and internal knowledge base. 

• Contribute to reusable assets, best practices, and continuous improvement initiatives. 

• Support internal teams through mentoring, coaching, and knowledge sharing. 

Required Skills & Experience 

Professional Experience 

• 10+ years of experience in ServiceNow consulting, implementation, project management. 

• Proven experience in international and complex environments with demonstrated experience leading offshore teams (support, development, testing) in global delivery models. 

Technical Skills 

• Strong expertise in ServiceNow platform implementation. 

• Advanced knowledge of ITSM, HR, SecOps modules 

• Experience with Agile / Scrum, PMP-based project management, and governance frameworks. 

Soft Skills 

• Excellent communication, stakeholder management, and reporting skills. 

• Strong leadership skills with the ability to manage distributed and multicultural teams. 

• Ability to work effectively with senior stakeholders and international teams. 

• Strong leadership and coaching mindset. 

Education & Certifications 

• Bachelor’s or master’s degree in information technology, Computer Science, or equivalent. 

• ITIL certification. 

• PMP and Scrum Master certifications strongly valued. 

• ServiceNow certifications (CIS ITSM, CIS HRSD, CIS – SIR) with related project experiences