Job Summary

This role involves leveraging advanced data analysis, visualization, and engineering tools to develop data models, automate ETL processes, and deliver actionable business insights that drive strategic decision-making.

Responsibilities

• Analyze complex datasets using Power BI, Tableau, and QlikView/QlikSense to create interactive visualizations that support business objectives
• Develop and maintain SQL and Python scripts (using Pandas, NumPy, Matplotlib, Plotly, Bokeh) to extract, transform, and analyze data for reporting and predictive analytics
• Design and implement data models using Star Schema, Snowflake Schema, and DataLake architectures to optimize data storage and retrieval
• Manage and optimize databases on Azure SQL Database and SQL Server to ensure data integrity and performance
• Build and automate ETL workflows using SQL Server Integration Services (SSIS), Azure Data Factory (ADF), and Talend to streamline data transformation processes
• Utilize big data technologies such as Azure Synapse Analytics, Apache Spark, and Databricks to process large-scale datasets efficiently
• Implement DevOps practices by managing Azure DevOps pipelines and using Git/GitHub for version control and continuous integration/continuous deployment (CI/CD)
• Perform data cleansing, data mining, statistical analysis, and predictive analytics to uncover trends and support data-driven decision-making

Responsibilities:

• Involved in collecting performance test requirements across different application technologies.
• Involved in writing performance test plans by incorporating performance testing objectives, testing environment, user profiles, risks, test scenarios, explanation about the tools used, schedules and analysis, monitors and presentation of results.
• Responsible for developing and modifying performance test scripts using Microfocus (MF) Performance Centre (PC) or tools like JMeter. Should be able to customize and enhance test scripts as per workload requirements.
• Responsible to develop and execute test scripts using protocols such as Web (http/html), web services, SAP, Java user using MF Performance Centre.
• Responsible to create & execute test scenarios as per agreed workload model using MF PC or any other performance testing tool such as JMeter.
• Responsible for application performance monitoring either using industry wide APM tools such as Nimsoft, Kibana, Appdynamics or OS commands such as perfmon, Nmon etc.
• Responsible to perform thorough analysis of performance test results to report the server response times, throughput, Hits/sec, Trans/sec Transaction Response under load, Web Server Monitors, App server monitors, system monitors such as java processes, Oracle DB connections monitoring and other Performance metrics.
• Worked with App-Dev, Production, Technical and Business Managers in planning, scheduling, developing, and executing performance tests.
• Responsible to work on both waterfall and Agile methodologies
• Responsible to integrate performance testing into CI/CD Pipeline for applications following Agile methodologies.

Requirement:

• At least 3-8 years of experience in Performance Testing in banking domain. Private banking and wealth management product knowledge is a plus.
• Must have hands-on experience on end-to-end performance testing lifecycle
• Must have hands-on experience working with Agile/DevOps model and integrate &automate performance testing in CI/CD model
• Must have hands-on experience on performance testing tools such as MF Performance Centre and JMeter. Certification on these tools is a plus.
• Must have hands-on experience on APM tools such as Kibana, Nimsoft, AppDynamics, Splunk or Operating system commands such as Perfmon and Nmon
• Must have hands-on experience on formulating and executing Mobile on-device performance testing & engineering
• Knowledge in service virtualization using any SV tools is a plus.
• Good knowledge of SDLC processes, performance testing methodology and different types of testing.

Interested candidates, who wish to apply for the above position, please send in your resume to mail to kellyitsg@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

About the client: Our client is a Reputed Bank.

Responsibilities:

• Configuring Murex modules and workflow to meet client requirements.
• Configure and troubleshoot Murex Front Office MLC for Credit Risk Analysis and Pre-trade Risk checks
• Liaise with stakeholder to gather business requirements and analyze to translate them to technical specification for solutioning
• Involve of all stages of Project life cycle, from business requirements gathering and technical definitions, Testing, User Acceptance Testing (UAT), Production Support, and completion.
• Led MXML post-trade troubleshooting, resolving STP breaks and ensuring seamless integration.
• Debugging SACCR reporting gaps, which includes identifying trade classification into asset classes, adjusted notional computation, supervisory parameter application

Requirement:

• Bachelor Degree in IT / Compute Science or relevant educational qualification.
• Minimum 10 years of experience on Murex with proven experience in MLC Architect and MXML.
• Strong experience supporting a diverse range of financial products, including IR and CR Derivatives, Fixed Income, Forex products.
• Strong experience with event-driven systems (MxML Exchange) for trading, events, and settlements, and integrating standard interfaces and connectors
• Advanced SQL skills for querying, manipulating data, and performing complex data analysis across relational databases. Strong understanding of database structures, including tables, indexes, views, and stored procedures.

Interested candidates, who wish to apply for the above position, please send in your resume to mail to mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

A M&E Contracting company urgently seeking for professional as EVS system analyst for their on going project in MRT stations. The candidates should have Electrical, Electronics or computer science Engineering with Min 3 years experience in EVS system installation, testing and commissioning.
interested candidates rush their cv to cananengineering87@gmail.com

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking an experienced Technical Lead to own and manage our Java-based in‑house applications. The role will be responsible for technical design, development leadership, system stability, and continuous enhancement of business‑critical platforms. This position requires strong hands‑on expertise, architectural thinking, and the ability to lead and mentor development teams.

Key Responsibilities

Technical Leadership

• Serve as the technical owner for Java-based in‑house applications.
• Define and govern application architecture, coding standards, and best practices.
• Review designs and code to ensure performance, scalability, security, and maintainability.
• Act as the primary technical escalation point for complex issues.

Application Development & Maintenance

• Lead design and development using Java, Spring/Spring Boot, and related frameworks.
• Ensure effective release management, deployment, and post‑release support.
• Drive modernization efforts such as refactoring legacy components, improving performance, and reducing technical debt.
• Ensure adherence to SDLC, Agile, and DevOps practices.

Delivery & Stakeholder Management

• Partner with Product Owners, Business Analysts, and Operations to translate business requirements into technical solutions.
• Provide accurate estimates, assess technical risks, and support delivery planning.
• Communicate technical concepts clearly to both technical and non‑technical stakeholders.

Team Leadership & Mentoring

• Guide and mentor developers through code reviews, design discussions, and problem‑solving.
• Promote a culture of engineering excellence, accountability, and continuous learning.
• Support hiring, onboarding, and skill development of team members.

Quality, Security & Compliance

• Ensure adherence to security standards, secure coding practices, and internal compliance requirements.
• Champion test automation, code quality practices, and CI/CD pipelines.
• Support audits, vulnerability remediation, and production stability.

Required Skills & Qualifications

Technical Skills

• 8+ years of experience in Java application development, with 2+ years as a Technical Lead or Senior Engineer.
• Strong expertise in: Java (Java 8+) Spring / Spring BootRESTful APIs & Microservices architecture ORM frameworks (Hibernate/JPA)
• Experience with relational databases (Oracle, PostgreSQL, MySQL) and SQL optimization.
• Exposure to cloud platforms (AWS, Azure, or GCP).
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, etc.).
• Strong understanding of application performance tuning and troubleshooting.

Process & Ways of Working

• Experience working in Agile / Scrum environments.
• Strong understanding of SDLC, DevOps, and production support models.

Soft Skills

• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem‑solving ability.
• Ability to manage priorities across multiple in‑house applications.

Good to Have

• Experience supporting regulatory or compliance‑driven systems.
• Exposure to event‑driven architectures (Kafka, messaging).
• Knowledge of containerization (Docker, Kubernetes).
• Experience modernizing legacy monolithic applications.

The ServiceNow Senior Application Consultant / Project Manager delivers high added-value consulting services to enterprise customers by leading and contributing to complex ServiceNow initiatives. 
The role combines strong expertise in ITIL processes, ServiceNow technico-functional implementation, project management, and customer engagement, including the ability to lead offshore support and development teams, to ensure service excellence, achievement of customer business goals, and long-term customer satisfaction and loyalty. 

Key Responsibilities:  

Consulting & Value Delivery 

• Deliver high added-value consulting services to customers by aligning processes and ServiceNow solutions with business objectives. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Service Quality & Customer Satisfaction 

• Achieve overall customer satisfaction and loyalty through proactive communication, reliable delivery, and continuous improvement initiatives. 

• Manage customer relationships effectively, acting as a single point of contact when required and handling escalations professionally. 

Project & Delivery Management 

• Lead and contribute to ServiceNow projects in roles such as Project Manager, Business Analyst, Scrum Master, or Senior Consultant. 

• Analyze, validate, prioritize, and deliver customer demands in alignment with governance frameworks and resource availability. 

• Plan and manage project activities including scope, timelines, resources, risks, and dependencies. 

• Facilitate Agile/Scrum ceremonies and ensure adherence to delivery best practices. 

Offshore Team Leadership 

• Lead, coordinate, and mentor offshore teams involved in support, development, testing, and maintenance activities. 

• Ensure effective collaboration between onshore and offshore teams through clear communication, task allocation, and performance tracking. 

• Monitor delivery quality, productivity, and adherence to timelines for offshore resources. 

• Support knowledge transfer, onboarding, and continuous skill development of offshore teams. 

Reporting & Governance 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure delivery governance through backlog management, sprint planning, and adherence to defined processes and standards. 

Technical & Process Expertise 

• Configure and implement ITSM, HR, SecOps processes within ServiceNow  

• Contribute to technio-functional activities such as configuration, customization, integrations, data loads, testing, and release management. 

• Ensure instance integrity and platform governance, including update sets, cloning, and environment management. 

Knowledge Sharing & Expertise Development 

• Participate actively in the development of the company’s expertise materials, methodologies, and internal knowledge base. 

• Contribute to reusable assets, best practices, and continuous improvement initiatives. 

• Support internal teams through mentoring, coaching, and knowledge sharing. 

Required Skills & Experience 

Professional Experience 

• 10+ years of experience in ServiceNow consulting, implementation, project management. 

• Proven experience in international and complex environments with demonstrated experience leading offshore teams (support, development, testing) in global delivery models. 

Technical Skills 

• Strong expertise in ServiceNow platform implementation. 

• Advanced knowledge of ITSM, HR, SecOps modules 

• Experience with Agile / Scrum, PMP-based project management, and governance frameworks. 

Soft Skills 

• Excellent communication, stakeholder management, and reporting skills. 

• Strong leadership skills with the ability to manage distributed and multicultural teams. 

• Ability to work effectively with senior stakeholders and international teams. 

• Strong leadership and coaching mindset. 

Education & Certifications 

• Bachelor’s or master’s degree in information technology, Computer Science, or equivalent. 

• ITIL certification. 

• PMP and Scrum Master certifications strongly valued. 

• ServiceNow certifications (CIS ITSM, CIS HRSD, CIS – SIR) with related project experiences 

Job Overview / Job Description (JD)

The System Analyst will be part of the Customer Onboarding Program within Customer & Wealth Management. The role is responsible for end-to-end system analysis, translating business requirements into Functional Specifications (FS) and Technical Design Specifications (TDS) across multiple functional domains and technologies.

This role works closely with business users, vendors, developers, and testing teams to ensure secure, compliant, and high-quality delivery aligned with the bank’s System Delivery Methodology (SDM).

Key Responsibilities

1. System Analysis & Design

• Understand and analyze business requirements and translate them into functional and technical specifications
• Lead end-to-end requirements gathering, solutioning, and technical design
• Ensure system features meet business, security, reliability, and performance requirements

2. Project Delivery & Coordination

• Assist the Technical Delivery / Development Manager in planning, tracking, and implementation
• Support project tracking, phase control, and adherence to IT policies, standards, and procedures
• Manage coordination between business users, vendors, and interface application teams

3. Integration & Architecture

• Collaborate with cross-functional teams for interface and integration development
• Design and support integrations using APIs, microservices, MQ, and batch interfaces
• Prepare and maintain system architecture guides and diagrams

4. Testing & Release Management

• Work with Testing teams to define test strategies, test plans, and test cases
• Ensure comprehensive system testing aligned with scope, quality targets, and delivery timelines
• Manage release and change management activities
• Support implementation, deployment, and system cutover planning

5. Documentation & Governance

• Prepare and maintain documentation including: SOPs System Architecture documents Functional & Technical specifications
• Ensure documentation completeness as per Bank’s SDM (System Delivery Methodology) requirements

Key Requirements

General & Functional Skills

• Strong interpersonal and communication skills (verbal and written)
• Proven experience in end-to-end requirements management
• Solid background in business process modelling and techno-functional design
• Excellent analytical, problem-solving, and decision-making skills
• Passion for learning and continuous improvement

Technical Skills

• Experience working in Scrum or Agile development environments
• Strong experience in: API & microservices-based integrations MQ and batch file integrationsWeb-based enterprise applications

Domain & Value-Add Experience

• Experience in regional CRM implementations
• Strong banking domain knowledge, especially: Customer onboarding Credit products Retail & Corporate banking customer segments

Job Description

• Analyze existing business processes and systems to support data migration initiatives
• Design and implement data migration and data conversion strategies
• Develop and execute SQL scripts for data extraction, transformation, and validation
• Perform basic SAP debugging to support data-related issues
• Gather, analyze, and document business and technical requirements
• Collaborate with stakeholders to understand business needs and ensure alignment with system capabilities
• Define target state processes and recommend improvements to business workflows
• Act as a Subject Matter Expert (SME) in data migration activities
• Work closely with cross-functional teams and contribute to key project decisions
• Identify risks and provide solutions to issues impacting data migration and integration

Requirements:

• Bachelor’s degree in information technology, Computer Science, or related field
• Minimum 3–5 years of experience in data migration or related roles
• Strong hands-on experience in SQL scripting
• Basic knowledge of SAP debugging
• Experience with business process analysis tools
• Strong stakeholder management and communication skills

Preferred Qualifications:

• Experience in the healthcare industry
• Knowledge of Business Model Strategy, Business Process Design, and Requirements Analysis

1. Experience in Data Migration and conversion of data

2. Good in SQL scripts

3. Basic SAP Debugging

4. Healthcare industry knowledge will be advantageous

5. Good in Stakeholder handling

As a Data Migration Analyst, the candidate is responsible for analyzing the organization and designing its processes and systems.

You will assess the business model and its integration with technology, gather and synthesize information, and identify customer requirements.

Additionally, you will define the future state and/or business solution.

You are expected to be an SME, collaborate and manage the team to perform, and make team decisions.

You will also engage with multiple teams and contribute to key decisions.

Furthermore, you will provide solutions to problems for your immediate team and across multiple teams.

Business Process Analysis Tools proficiency is required.

Business Model Strategy, Business Process Design, and Requirements Analysis proficiencies are recommended

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Data Migration Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE
1-year renewable contract

ROLES AND RESPONSIBILITIES

• As a Data Migration Analyst, the candidate is responsible for analyzing the organization and designing its processes and systems.
• You will assess the business model and its integration with technology, gather and synthesize information, and identify customer requirements.
• Additionally, you will define the future state and/or business solution.
• You are expected to be an SME, collaborate and manage the team to perform, andmake team decisions.
• You will also engage with multiple teams and contribute to key decisions.
• Furthermore, you will provide solutions to problems for your immediate team and across multiple teams.

REQUIREMENTS

• Experience in Data Migration and conversion of data
• Good in SQL scripts
• Basic SAP Debugging
• Healthcare industry knowledge will be advantageous
• Good in Stakeholder handling

• Business Process Analysis Tools proficiency is required.
• Business Model Strategy, Business Process Design, and Requirements Analysis proficiencies are recommended

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to keerthana@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan
Avensys Consulting Pte Ltd
EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Role Summary

Lead System Analyst – Tokenized Deposits Platform at United Overseas Bank

A senior role responsible for designing and delivering a blockchain-based tokenized deposits platform, integrating digital assets with core banking and payment systems while ensuring security, compliance, and scalability.

Key Responsibilities

1. Platform Design & Analysis

• Design end-to-end token lifecycle (issue, transfer, lock, redeem)

• Define user journeys, workflows, and system behavior

• Ensure proper reconciliation with banking systems

2. Blockchain + Banking Integration

• Integrate DLT (blockchain) with core banking systems

• Design on-chain & off-chain settlement flows

• Support domestic and cross-border payments

3. Architecture & APIs

• Define:

  • Smart contract interactions

  • APIs (REST/event-driven)

  • Token standards & metadata

• Ensure scalable, resilient system design

4. Compliance & Risk

• Align with regulatory requirements (MAS, AML, Travel Rule)

• Ensure audit trails, monitoring, and security controls

• Support fraud and transaction monitoring integration

5. Delivery & Team Support

• Lead analysis across Agile teams

• Guide developers on business logic & edge cases

• Support testing (multi-currency, settlement, failures)

6. Stakeholder Management

• Work with Payments, Treasury, Compliance, Tech teams

• Coordinate with vendors (DLT, custody, platforms)

• Communicate technical designs clearly

Key Requirements

Experience

• 7–12+ years in system analysis (payments domain preferred)

• Experience in:

  • Payments (Direct Debit, eMandate, etc.)

  • Banking integrations & ledger systems

Technical Skills

• API design (REST, JSON, Swagger)

• Microservices architecture

• Event-driven systems (Kafka or similar)

• System modeling (state machines, workflows)

• High availability & low-latency systems

Domain Knowledge (Important)

• Blockchain / DLT basics

• Digital assets:

  • Tokenized deposits

  • Stablecoins

  • CBDC

• Payment systems & settlement flows

Responsibilities

• Responsible for analyzing the organization and designing its processes and systems.

• Assess the business model and its integration with technology, gather and synthesize information, and identify customer requirements.

• Additionally, you will define the future state and/or business solution.

• You are expected to be an SME, collaborate and manage the team to perform, and make team decisions.

• You will also engage with multiple teams and contribute to key decisions.

• Provide solutions to problems for your immediate team and across multiple teams.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering or equivalent 

• At least 5-6 years of relevant working experiences

• Business Process Analysis Tools proficiency is required.

• Business Model Strategy, Business Process Design, and Requirements Analysis proficiencies are recommended

Must have skills / Primary skills

• Experience in Data Migration and conversion of data

• Good in SQL scripts

• Basic SAP Debugging

• Healthcare industry knowledge will be advantageous

• Good in Stakeholder handling

Licence no: 12C6060

Contract Period: 11 months
Salary: $4000-$5000/month

Responsibilities
Project Management

• Support project operations to ensure quality deliverables. These activities include project coordination, vendor management, research materials review (e.g., questionnaire and code frame), survey platform testing, data review and validation.

Data Analysis & Insights

• Consolidate data from multiple sources into standardised formats, ensuring consistency and data integrity.
• Create effective visualisations using Excel (e.g. charts, pivot tables, dashboards) to deliver data-driven insights.
• Support test planning and test execution of enhancements to existing data visualisation and data pipelines

Requirements

• Possesses minimum a Bachelor's Degree in relevant field
• Minimum 2-3 years relevant experience in quantitative market research project management, data profiling and review.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) - strong Excel skills for data management is essential.
• Programming experience in Python, SQL and databases
• Strong project management and time management skills; able to multi-task and manage deadlines efficiently.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C5781

Role Summary

We are seeking a skilled Analyst Programmer – Java to support and enhance our digital platforms for import-export trading operations. The role involves designing, developing, and maintaining scalable applications that support order management, inventory tracking, supplier/customer integration,and financial workflows.

You will act as a bridge between business stakeholders and technology teams, translating trading requirements into efficient technical solutions.

Key Responsibilities

1. Analyse business requirements related to import-export operations, including procurement, sales orders, logistics, and inventory

2. Design, develop, and maintain Java-based applications for internal systems and customer-facing platforms

3. Build and integrate RESTful APIs for ERP, supplier systems, and logistics platforms

4. Collaborate with cross-functional teams (sales, operations, finance) to improve system workflows

5. Develop modules for:

• Order lifecycle management (RFQ → PO → Shipment → Delivery)
• Inventory and warehouse tracking (including fasteners, rods, bolts, etc.)
• Documentation handling (Invoice, Packing List, Bill of Lading, LC)

6. Ensure high performance, scalability, and security of applications

7. Troubleshoot production issues and provide timely resolution

8. Participate in code reviews and enforce coding standards

9. Support system integration with third-party platforms (shipping lines, customs, banks)

10. Contribute to system modernization initiatives (cloud, microservices)

Technical Skills Required

• Strong proficiency in Java (Core Java, Java EE / Spring Boot)
• Experience with Spring Framework (Spring Boot, Spring MVC, Spring Security)
• Good understanding of RESTful API design and integration
• Experience with relational databases (MySQL, PostgreSQL, Oracle)
• Familiarity with Hibernate / JPA
• Understanding of microservices architecture
• Experience with version control systems (Git preferred)
• Knowledge of build tools such as Maven or Gradle
• Familiarity with message queues (RabbitMQ / Kafka) is a plus
• Experience with cloud platforms (AWS) is an advantage

Domain Knowledge (Highly Preferred)

1. Experience in import-export trading, supply chain, or logistics systems

2. Familiarity with:

• Incoterms, shipping processes, and documentation
• Letters of Credit (LC) and trade finance workflows
• Inventory-heavy businesses (e.g., fasteners, industrial products)

Issue Coordination

• Review and understand incoming IT issues and route them to the appropriate support personnel

• Follow up on open cases until resolution

• Ensure all updates are accurately captured in the IT Management System

IT Management System Ownership

• Take ownership of the IT Service Management system

• Ensure tickets are properly logged, updated, assigned, and closed

• Assign cases to the appropriate support staff

• Maintain ticket categories, templates, and basic system configurations

• Generate weekly reports when required

Administrative Support

• Prepare and submit Purchase Orders (POs)

• Consolidate quotations and obtain necessary endorsements

• Maintain simple tracking of Purchase Requisitions (PRs), POs, and vendor activities

Documentation

• Prepare documentation based on discussions and process workflows

• Develop clear and user-friendly manuals for staff

• Update documentation when system or process changes occur

Communication Support

• Liaise with users to gather necessary details for reported issues

• Provide timely updates to users on case progress

• Coordinate with vendors for scheduled work and follow ups

IT Operations Assistance

• Support basic account-related requests

• Prepare meeting notes, summaries, and action items

• Assist in testing cycles and simple User Acceptance Testing (UAT) activities

Additional Responsibilities

• Support company events when required

• Perform any other duties as assigned