Total 2 job vacancies by Freshworks

Here is the fully refined Job Description. I have reorganized your content into the four clear headings, synthesizing the "Impact" section to match the strategic, high-bar tone we established for your engineering roles.

About the Role

At Freshworks, quality isn’t a checkpoint—it’s part of our engineering DNA. As a Senior Software Engineer in Test, you’ll be the technical owner of automation strategy and test architecture for products used by thousands every day. You’ll work at the intersection of code, tooling, performance, and product confidence—ensuring we ship fast without breaking things.

If you think like a developer, test like a user, and automate like an architect—this role is built for you.

The Impact You Will Create

• Architecting for Reliability: You will design and build scalable, reusable automation frameworks for UI, API, and microservices from scratch, ensuring enterprise-grade stability for products at scale.

• Accelerating Engineering Velocity: By implementing rigorous quality gates and championing "shift-left" testing practices, you will empower the development team to ship code faster and with complete confidence.

• Driving System Performance: You will look beyond basic functional testing to implement comprehensive performance, cross-browser, and non-functional testing initiatives that directly improve the end-user experience.

• Elevating Code Quality: Through thorough test code reviews, deep debugging, and root cause analysis in distributed systems, you will continuously improve test coverage and overall developer confidence.

Roles & Responsibilities

• End-to-End Ownership: Own and evolve the entire testing lifecycle—including strategy, tools, coverage, and maximizing automation ROI.

• Framework Development: Build, maintain, and scale automation frameworks for UI, API, and microservices.

• DevOps Integration: Partner closely with Dev and DevOps teams to seamlessly integrate automation suites into CI/CD pipelines.

• Quality Advocacy: Drive continuous improvement in test stability while actively performing comprehensive manual testing when required by the release process.

• Technical Collaboration: Act as a strong collaborator and communicator, clearly articulating thought processes, problem-solving approaches, and defect analysis to cross-functional teams.

Overview of the role:

As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, has a good eye for analysis and a mind that can think outside the box, we want to talk to you.

Responsibilities:

• Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams.
• Drive solutions and implementation leveraging different open-source distributed systems and deliver a complete product.
• Build innovative solutions from scratch and closely work with architects and engineers from other product teams to build solutions and drive adoption.
• Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics.
• Implement and support compliance of self and team to Freshworks compliance and information security processes.