The Opportunity
Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint’s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.
Responsibilities
- Provide top-notch customer support for Cint platform users.
- Investigate and resolve customer issues in a professional and timely fashion.
- Create and review technical documentation.
- Understand client requirements and translate those needs into actionable tickets.
- Classify submitted bugs and issues by the severity of their impact.
- Debug API integrations.
- Coach clients on adopting key features to help them meet their goals.
