Total 5 support advisor job vacancies in Finance / Banking / Insurance category

Responsibilities:

• Serve as the first point of contact for clients regarding digital banking platform enquiries and support.
• Investigate and resolve client requests, escalating complex issues to relevant support teams when required.
• Perform independent verification of client instructions and callback checks for high-risk transactions.
• Process account closures and other client service requests.
• Support documentation processing, signature verification, audit confirmations, and custody declarations.
• Maintain accurate records in the Bank's ticketing system and ensure timely follow-up until resolution.
• Ensure compliance with regulatory requirements, internal policies, and operational procedures.
• Participate in process improvement initiatives and support ad-hoc tasks as assigned.

Requirements

• Diploma or Degree holder with at least 3 years of banking operations, client service, or call centre experience.
• Good understanding of banking products and services.
• Strong communication, problem-solving, and analytical skills.
• Detail-oriented, proactive, and able to work independently in a fast-paced environment.
• Proficient in handling both verbal and written communication.
• Able to work flexible hours when business needs require, including shift work and public holiday support.

Email: nurul.amirah@gmprecruit.com

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence:11C3793   |   Nurul Amirah |   Registration No: R22108940

Key Responsibilities

• Serve as the primary point of contact for client queries and escalations, ensuring excellent client service and relationship management.
• Oversee the end-to-end lifecycle of client transactions and middle office activities, ensuring timely and accurate execution.
• Monitor operational risks, identify issues, and coordinate resolutions with internal stakeholders.
• Manage and track client operational queries, providing timely updates and ensuring service expectations are met.
• Support clients on middle office operations, service models, and market-specific processes.
• Assist in new client onboarding, fund implementations, and transition activities.
• Collaborate with global Operations and IT teams to drive issue resolution and continuous process improvements.
• Manage shared team mailbox and provide day-to-day operational support.

Job Requirements

• Contract Duration- Immediate- End Dec 26
• Relevant experience

Interested applicants please email your resume to ivytham@recruitexpress.com.sg

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (EA Number: 99C4599)

Why explore

• Gain exposure across our global commercial business
• Be part of a group that is safety driven and values inclusion
• Join an encouraging leadership group, committed to your growth and development
• Based in Singapore, a global commercial hub for Rio Tinto

About the role

We are looking for a Finance Advisor to join our Commercial Finance team here in Rio Tinto’s Commercial Hub in Singapore. This role is a great opportunity for an experienced finance professional with the passion and desire to drive planning and performance management at a large, dynamic and complex business, with proven engagement and influencing skills and highly demonstrated ability to run financial analysis, planning processes and to identify opportunities to deliver results.

Reporting to the Finance Business Partner Lead – Planning and Improvement, you will:

Support the setup of an independent revenue generating unit in Commercial for third party trading

• Partner with controllership, tax, legal and treasury to ensure the set up of an independent revenue generating unit in Commercial to track performance of third-party trading
• Develop principles to support clear P&L accountability between third party vs equity tonnes, ensuring product group is made whole
• Partner with the other enabler workstreams to support ramp up of third-party trading
• Proactively support working capital requirements of the third-party trading ambition over time by partnering with business and treasury to ensure that working capital requirements and the returns are well understood

Support the planning process to execute our strategy

• Supports the Commercial planning process with information and insights valuable to leadership in terms of Revenues, profitability, working capital, value drivers and costs.
• Support Commercial performance management and value drivers, including cost discipline across the entire commercial organisation (Buy, Sell, Move and Enable).
• Proactively drive financial analysis and influence outcomes through providing insightful analysis.
• Support the evolution of performance management processes and forward-looking KPI’s – tracking key value drivers that align to Commercial and Group objectives.

Partner with the business to drive cost ownership, value delivery and improvement initiatives

• Providing insights to Group’s working capital to provide leadership with input and influence strategy for cash conversion and value strategy.
• Provide cost performance reporting and support to Commercial leaders.
• Drive initiative tracking, reporting and development of valuation methodologies to measure value delivery and support development of new initiatives.
• Focus on developing and maintaining strong stakeholder relationships across the business.

Optimise Finance Business Partner processes and practices

• Strongly exhibit Rio Tinto’s value for continuous improvement and excellence, helping to optimise FBP practices that contributes to Commercial’s success.
• Work with Group through the delivery of the modern ERP to ensure fit for purpose systems, processes and reporting.
• Constantly drive to automate and streamline processes and challenge the existing ways of doing things.

About you

To be successfully considered for this role, you will have:

• Bachelor and/or professional qualification e.g., MBA, ACA, CPA.
• 10 years + significant finance and commercial experience within a global organisation.
• Experience effectively managing and influencing a diverse range of stakeholders.
• Analytical and strategic forward-thinker.
• Demonstrated leadership abilities with capacity to work autonomously.
• Expertise across a full range of standard business and finance tools (SAP, PowerPoint, Excel, PowerBI, etc.)
• Strong capability to effectively prioritise and possess excellent organisational skills

It will also be beneficial if you have:

• Experience working with Rio Tinto’s finance processes and systems (e.g., SAP and HFM).
• Procurement experience reflected in understanding of procurement practices and performance metrics, however not essential.

• Ensure that all tasks are processed within stipulated timelines and according to the operational procedures
• Check all documentation and ensure it meets requirements.
• Data-entry of key information such as client and product information, premium amount into system
• Approve submission in online platform (internal / external system)
• Archival - Scanning / Verification / Uploading
• Ensure all scanned documents are indexed correctly.
• Check and verify all documents and ensure its accuracy during verification.
• Ensure all documents are uploaded into the correct adviser’s/client’s folder.
• Prepare, update, upload, archive and send data reports on daily, weekly and monthly frequencies
• Ensure all information/reports are accurate before disseminating to relevant departments within timeline
• Prepare and/or participate in User Acceptance Test (UAT) for new system applications (ad-hoc as and when required)
• Data cleaning/checking
• Build and maintain good working relationships across all levels of personnel, internally and externally;
• Ensure accurate and timely communication network between Team members & Reporting Manager;
• Any Ad hoc duties which may include assisting other staff members and answering queries from advisers

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Job Responsibilities

• Responsible to monitor and manage clients' Loan and Fixed Deposit maturity date, as well as Foreign Exchange transactions.

• Initiating loan utilization request, reviewing loan documents to ensure compliance with credit and agreement conditions, & cooperating with Treasury team, Loan Operation team as well as other stakeholders.

• Promote cross selling bank's product via tele-marketing calls such as Time Deposit and Foreign Exchange, and actively involved in department's marketing campaign together with Relationship Manager.

Job Requirements

• Be able to work closely with internal stakeholders to ensure smooth operations and transactions.

• Be able to work in a fast paced environment, understand customer's requirements in a short period of time and present solutions that meet their needs.

• Keen attention to details for ensuring accuracy and compliance in processing transactions.

• Good communication and people skills required for interacting well with clients and colleagues.

• Prior experience in Treasury/Loan Operations will be advantageous.