Total 4 job vacancies by NEXTDC

As our End User Computing (EUC) Engineer you’ll be responsible for the ongoing management and operational support of our EUC environment. Here you’ll ensure users have the necessary hardware, software, and support required to perform their roles. You’ll also be involved in maintaining the computing environment, managing endpoint devices and security, administering virtual desktop infrastructure (VDI), while providing remote support as needed.

Within this position, your scope will cover:

• Managing and maintaining client computing environments, including physical hardware and virtual desktops to optimise performance and uptime
• Providing technical support to end users, troubleshooting hardware, software, and network-related issues via remote and in-person assistance
• Responsible for delivering endpoint management, ensuring devices are properly configured, secure, and compliant with our policies
• Administer virtual desktop infrastructure (VDI) solutions
• Collaborate with IT support teams to diagnose and resolve complex technical issues affecting end users
• Manage device imaging, software deployment, patching, and updates to maintain security and performance standards
• Ensure proper documentation of hardware inventories, configurations, and support tickets to track assets and service history\\

As an EUC Support Engineer at NEXTDC, you’ll provide L1/L2 technical support to our Technology team, resolving end-user IT issues. You will handle service tickets via phone, email, or in-person, escalate complex issues as needed, and assist with software installations, updates, and configurations. Here, you’ll also monitoring IT systems, identifying issues, maintaining documentation, and ensuring compliance with NEXTDC standards, with strong customer service and technical skills essential for minimising downtime

Within this position, your scope will cover:

• First-level technical support to users via phone, email, or in-person, including after-hours support as required
• Troubleshooting hardware and software issues on desktops, laptops, mobile devices, and other peripherals
• Onsite hands & feet support, where physically co-located to resolve technology hardware and software requests and issues, including for Teams meeting rooms and Audiovisual collaboration and presentation equipment
• Managing and resolving service requests and incidents within agreed service levels
• Documenting solutions and update knowledge base articles to assist with future troubleshooting
• Escalating complex issues to senior IT staff or external service providers as needed
• Setting up and configuring new hardware and software for users

As our Hosting Systems Engineer you’ll be responsible for designing, implementing, maintaining, and managing the infrastructure that powers web services, applications, and customer data. This role sits at the intersection of system administration, infrastructure, and cloud technology, ensuring that hosted systems remain available, secure, and efficient. 

Within this role responsibilities will include the management and optimisation of NEXTDC computing and storage infrastructure, including Active Directory, Windows (and/or other systems) Server environments, and Hyper-V virtualisation. The role will drive the overall health and performance of NEXTDC systems, designing solutions for scalability and high availability, supporting Azure integrations, and managing storage solutions. ​

Your scope will cover:

• Designing and implementing scalable solutions for Windows Server environments (2016, 2019, 2022), Active Directory, and Hyper-V virtualisation
• Overseeing the architecture, maintenance, and optimisation of Group Policies, DNS, DHCP, and FSMO roles
• Developing and testing disaster recovery plans, manage backups (SAN), configure failover clusters, and ensure minimal downtime in case of system failures
• Monitoring system health for reliability, scalability, and security and provide advanced troubleshooting for complex system issues; identify and resolve performance bottlenecks
• Leading automation initiatives using PowerShell to streamline system management and improve operational efficiency
• Executing security measures, including role-based access control, encryption (BitLocker), and compliance with auditing standards
• Performing patch management using WSUS or SCCM, ensuring secure and timely deployment of updates and addressing vulnerabilities
• Supporting hybrid cloud initiatives, including Azure AD integration, cloud backup, and cloud-to-on-premises connectivity

Your technical skillset will include:

• Strong knowledge of Linux, Unix, and Windows Server systems
• Proficient in Windows Server administration and Active Directory management
• Expertise in Hyper-V, storage solutions (SAN, NAS, iSCSI, RAID), and PowerShell scripting
• Knowledge of networking protocols (TCP/IP, VPN, firewalls), patch management (WSUS, SCCM), and security tools (Windows Defender, role-based access control)
• Scripting/Automation: Proficiency in scripting languages (e.g., PowerShell, Bash) and automation tools like Ansible
• Familiarity with disaster recovery, backup solutions​
• Knowledge of Azure hybrid environments, incl. integration

As our DevOps Engineer - Networks you’ll be responsible for designing, building, and operating the initial network automation, monitoring, and tooling stack for IT and OT network operations in the data centre. In this role you’ll establish first generation scripts, pipelines, standards, and documentation to move the organisation from manual operations to automated, code driven network practices, under support from the Network & Security Operations team.

Within this position, your scope will cover:

• Designing and implementing the first generation of network automation playbooks, scripts, and templates for standard changes, provisioning, and configuration compliance across IT and OT networks
• Selecting and implementing initial toolchain components (e.g. Git repository, CI/CD tool, Ansible/Terraform, basic test frameworks) defining how they will be used by the operations team
• Establishing and configuring core network monitoring and logging for the data centre (devices onboarded, alert rules, dashboards, basic SLOs) and integrating where possible with ITSM/CMDB/DCIM platforms
• Define and document standard operating procedures and runbooks for using automation and tools (how to request changes, how pipelines work, how to roll back)
• Support incident and problem management by providing tooling, diagnostics scripts, and data exports to accelerate root cause analysis and post incident reviews

Your technical skillset will include:

• Strong practical Python and shell scripting skills to build automation, small tools, and integrations without existing frameworks
• Hands on experience setting up at least one network automation/IaC stack (e.g. Ansible + Git + CI, or Terraform based workflows) from an early stage starting point
• Configuration and onboarding devices into monitoring/logging platforms (e.g. SolarWinds/PRTG, Prometheus/Grafana, Elastic/Splunk), define alert rules, and build useful dashboards
• Switching, routing, firewalls, and VPN in data centre or enterprise networks, including HA and basic segmentation designs
• Designing simple but robust automation patterns and coding standards suitable for use by operations engineers (idempotent changes, rollbacks, safety checks)