Total 2 job vacancies by Freshworks

Here is the fully refined Job Description. I have reorganized your content into the four clear headings, synthesizing the "Impact" section to match the strategic, high-bar tone we established for your engineering roles.

About the Role

At Freshworks, quality isn’t a checkpoint—it’s part of our engineering DNA. As a Senior Software Engineer in Test, you’ll be the technical owner of automation strategy and test architecture for products used by thousands every day. You’ll work at the intersection of code, tooling, performance, and product confidence—ensuring we ship fast without breaking things.

If you think like a developer, test like a user, and automate like an architect—this role is built for you.

The Impact You Will Create

• Architecting for Reliability: You will design and build scalable, reusable automation frameworks for UI, API, and microservices from scratch, ensuring enterprise-grade stability for products at scale.

• Accelerating Engineering Velocity: By implementing rigorous quality gates and championing "shift-left" testing practices, you will empower the development team to ship code faster and with complete confidence.

• Driving System Performance: You will look beyond basic functional testing to implement comprehensive performance, cross-browser, and non-functional testing initiatives that directly improve the end-user experience.

• Elevating Code Quality: Through thorough test code reviews, deep debugging, and root cause analysis in distributed systems, you will continuously improve test coverage and overall developer confidence.

Roles & Responsibilities

• End-to-End Ownership: Own and evolve the entire testing lifecycle—including strategy, tools, coverage, and maximizing automation ROI.

• Framework Development: Build, maintain, and scale automation frameworks for UI, API, and microservices.

• DevOps Integration: Partner closely with Dev and DevOps teams to seamlessly integrate automation suites into CI/CD pipelines.

• Quality Advocacy: Drive continuous improvement in test stability while actively performing comprehensive manual testing when required by the release process.

• Technical Collaboration: Act as a strong collaborator and communicator, clearly articulating thought processes, problem-solving approaches, and defect analysis to cross-functional teams.

Overview of the role:

Freshworks seeks a self-motivated senior engineer to work alongside multi-disciplinary teams that build and scale our products. As a Senior Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organization like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship and will find it a joy working alongside you.

 

Responsibilities:

As an engineering leader, understand, own, and deliver the Engineering Roadmap for your teams.

• As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems.
• Experience in designing, architecting and building large scale distributed, data-intensive & resilient systems.
• Hands on with architecture and ability to manage other  architects
• Deep expertise in SQL & No-SQL datastore choices is highly desired.
• Has a track record for bringing technology innovation to organizations.
• Platform domain expertise to guide early decisions that can help accelerate execution, with a mindset
• of build once, build with configurability and build for reuse.
• Domain experience in building B2B Multi-tenant SaaS products on the cloud.
• Experience in cloud technologies preferrable AWS.
• End-end software engineering experience, with ability to step in during outages and production issues
• in-depth knowledge on Microservices or Component based Architecture
• Is hands-on with Programming
• As an experienced engineer, identify and help prioritize the most critical technical debt alongside solutions and iterative plans to chip away at the debt.
• As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs.
• As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines.
• As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems.
• As a visionary, aspire to achieve and define the next generation in technical and engineering standards.
• As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects
• As an ace troubleshooter, take on the most critical and challenging problems occurring in production and help analyse and solve them, while identifying preventive measures
• As a customer champion, internalize the customer’s expectations and bring a customer focus to all engineering design and implementation you own.