Total 48 Education / Training job vacancies in Surabaya, East Java

Job Description:

The successful candidate will be part of AST's Customer Services Division. This customer-facing role encompasses a wide variety of day-to-day tasks aimed at providing an exceptional customer experience to the pilots performing their flight simulator training. Ensure that all customer concerns and requests are attended with high level of professionalism and on timely manner. He/ She need to keep a high level of harmonious relationship with the customer.

Responsibilities

1. Attend to walk-in customers and perform frontline services to any customers / visitors entering the premises. These include:

• Greet visitors and determine the nature of their visit, alert appropriate party of visitor's arrival, direct visitors to proper waiting area.
• Respond to general enquiries and feedback.
• Establish and maintain customer rapport.
• Make outbound calls to customers and/or responding to customer emails.

2. Provide support on training related enquiries includes:

• Work with all stakeholders to ensure proper alignment of the Simulator Flight Scheduling and Maintenance Planning activities.
• Perform Simulator Flight Scheduling and Maintenance Planning activities as an alternate to PIC
• Effectively facilitate pilots’ requests by liaising promptly with other departments.
• Perform data input and analysis.
• Plan and track monthly programs for completion.

3. Assist with tenant-related enquiries including but not limited to booking of meeting/ conference rooms/ guest rooms.

4. Assist with the planning, co-ordination and execution of internal and company events.

5. Setting & tidying up of the guest rooms for accommodation.

6. Monitor Pantry and Stationery supplies and coordinate purchases when needed. Replenish F&B supplies in Pilot Lounge, Boardroom and guest rooms.

7. Other potential engagements in other work areas within the Company.

Requirements

• Possesses at least a Diploma with at least 2 years of relevant experience in customer and/or administrative service.
• Prior working experience in aviation industry/ hospitality / customer service experience is highly advantageous.
• High-quality written and verbal communication skills.
• Competent in administrative procedures.
• Team player and able to work in a fast-paced environment with minimal supervision.
• Must be able to communicate in Mandarin to be able to liaise with Mandarin speaking associates on handling daily operations and headquarter in China.
• Proficient computer skills.
• Only Singaporeans/ SPR may apply.
• Flight attendants and entry level applicants are welcome to apply.

Company Overview

Hua Cheng Education Centre (Bedok) Pte Ltd is located in Singapore at Heartbeat@Bedok, providing educational services and coordinating classes for students in a supportive learning environment.

Job Summary

Support daily centre operations by managing customer service, coordinating classes, handling enquiries, resolving feedback, liaising with teachers and parents, and maintaining administrative records.

Responsibilities

• Coordinate and facilitate classes to ensure smooth centre operations
• Manage walk-in and telephone enquiries to provide timely and accurate information
• Deliver course consultations to prospective customers to support enrolment decisions
• Resolve customer feedback and complaints to maintain satisfaction and trust
• Liaise with customers and teachers to communicate parents’ feedback and students’ progress effectively
• Perform administrative duties including daily collections and preparation of class materials
• Enter and maintain accurate data in the Student Management System for efficient record-keeping
• Process new student enrolments to support centre growth and student intake

Preferred competencies and qualifications

• At least 1 to 2 years of relevant work experience in customer service or education administration
• Required to be able to speak Chinese
• Ability to plan effectively and manage multiple tasks to meet operational needs
• Strong interpersonal skills to build positive relationships with customers, teachers, and colleagues
• Proficiency in both English and Chinese to communicate with diverse customers and staff
• Willingness to work according to the centre’s operating hours

About SUTD

SUTD is the world’s first Design AI university. With Design AI, artificial intelligence is treated as a partner and a member of the team – not just a tool. As a result of this unique SUTD treatment, AI and humans brainstorm, spar and prototype together, resulting in solutions that are elevated several-fold. This human-AI team concept has been made possible because of SUTD’s unique cohort-based interdisciplinary pedagogy. As a trailblazer in the field of design and technology education and research, SUTD has been pioneering innovative programmes and initiatives since its formation 16 years ago. As part its new mid-term growth strategy called SUTD Leap, it will work closely with industry to co-create solutions in both education and research – for a better world.

What You'll Do
The Language and Social Cognition Lab at Singapore University of Technology and Design invite applications for a Research Fellow to join an interdisciplinary research project examining human-human and human-AI communication in multilingual/multicultural contexts, with a particular focus on senior adults in Singapore.  

This project examines how linguistic diversity, cultural norms, and aging shape communicative breakdowns and adaptations in interactions involving large language model (LLM)-based conversational agents. The candidate will conduct mixed-methods research, including interviews, behavioral experiments, discourse analysis of multilingual dialogue, and field user studies in local elder-care settings. The candidate will work closely with an interdisciplinary team across psychology, HCI, and AI, contributing to the evaluation of proactive AI companion agents with respect to cultural sensitivity, engagement, and usability.   

Who We're Looking For

• At least a PhD in Psychology, Cognitive Science, Human-Computer Interaction, Communication Science, or related fields.
• Strong background in psychological research methods (e.g., behavioral, experimental, interviews, mixed methods) is required.
• Experience in conducting research with senior adults, multicultural or multilingual research, and/or human-AI interaction is preferred.
• Knowledge of or willingness to work with LLM-based systems will be a strong asset.

This position is for one-year contract, with the possibility of a one-year extension subject to performance and funding availability.