Total 6 Customer Service job vacancies in SHAH ALAM

工作職責

• 處理客戶諮詢、訂單和後續請求。
• 準確準備報價單並處理銷售訂單。
• 與客戶、供應商、倉庫和物流團隊協調交貨時間表。
• 監控訂單狀態，確保及時交付給客戶。
• 跟進未完成的報價和客戶需求。
• 準確記錄客戶訂單和交易資訊。
• 協助解決客戶投訴和服務相關問題。
• 協助銷售團隊處理日常營運和行政事務。

要求

• 工商管理、行銷或相關領域的文憑/學位。
• 歡迎應屆畢業生申請。
• 良好的溝通協調能力。
• 精通微軟辦公室軟體（Excel、Word、Outlook）。
• 注重細節，能夠同時處理多項任務。
• 能夠獨立工作，只需極少監督。
• 熟悉ERP系統者優先考慮。
• 精通英語和馬來語。
• 航運和運輸背景

福利待遇

• 交通補貼
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險
• 僱員公積金 (EPF)、社保 (SOCSO) 和就業保險計劃 (EIS)
• 醫療福利
• 年假
• 績效獎金
• 培訓和職業發展機會

Job Responsibilities

• Handle customer inquiries, orders, and follow-up requests.
• Prepare quotations and process sales orders accurately.
• Coordinate with customers, suppliers, warehouse, and logistics teams regarding delivery schedules.
• Monitor order status and ensure timely delivery to customers.
• Follow up on outstanding quotations and customer requirements.
• Maintain accurate records of customer orders and transactions.
• Assist in resolving customer complaints and service-related issues.
• Support the sales team in daily operational and administrative matters.

Requirements

• Diploma/Degree in Business Administration, Marketing, or related field.
• Fresh graduates are encouraged to apply.
• Good communication and coordination skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Detail-oriented and able to handle multiple tasks.
• Able to work independently with minimal supervision.
• Knowledge of ERP systems is an added advantage.
• Proficiency in English and Bahasa Malaysia.
• Shipping and Transportation background

Perks & Benefits

• Allowance transportation
• Free snacks / Happy hours
• Company trips
• Medical insurance
• EPF, SOCSO & EIS
• Medical benefits
• Annual leave
• Performance bonus
• Training and career development opportunities

Tasks & Responsibilities:

• Administrative activities concerning the processing, documentation and handling of all incoming containers and vessels.
• Solving of queries, reporting to responsible persons.

Job Requirements:

• Minimum Diploma level in Shipping related field.
• Excellent communication skills.
• Good speaking and writing skills in Mandarin and English language.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Benefits:

• Annual leave
• Medical
• EPF
• SOCSO
• EIS

任務與職責：

• 對所有入境貨櫃和船舶的處理、文件編制和操作相關的行政活動。
• 解答疑問，並向負責人報告。

職位要求：

• 至少擁有航運相關領域的專科文憑。
• 優秀的溝通能力。
• 具備良好的國語及英語口說及寫作能力。

“我們正在尋找會說普通話的候選人，他們將為講普通話的顧客服務。”

好處：

• 年假
• 醫療的
• 僱員公積金
• 社險公司
• 環境影響評價

PRIMARY RESPONSIBILITES

• To establish, lead, and manage the APAC HR Shared Services Centre, ensuring efficient, standardized, and high-quality HR service delivery across countries. The role is accountable for operational excellence, service governance, and continuous improvement of HR processes post-implementation.
• The Head of HR SSC acts as the operational owner, ensuring services are delivered in line with defined SLAs, compliance requirements, and business expectations.

Scope of Services

• Employee Lifecycle (Hire-to-Retire)
• Payroll & Benefits Administration
• HRIS & Data Management (e.g. Workday/ Local Payroll System)
• HR Helpdesk / Ticketing (ServiceNow / AskHR Bot/ SSC Portal)
• HR Reporting & Compliance
• SOP, Documentation & Process Governance

SPECIFIC RESPONSIBILITES

• Establish and Lead the Team: Build and lead the HR Shared Services team, including hiring new members and developing a culture of collaboration, accountability, and continuous improvement.
• Improve Operational Efficiency: Design and implement centralized processes to achieve operational efficiency while providing high-quality HR services.
• Service Delivery: Develop and execute a service delivery framework to ensure exceptional responsiveness and alignment with the organization’s strategic priorities.
• Employee Experience: Oversee the smooth execution of employee life-cycle events such as onboarding, benefits administration, leave management, and offboarding programs.
• Data Integrity and Reporting: Ensure the accuracy of employee data within HR systems and generate regular reports to track key performance indicators (KPIs).
• Continuous Improvement: Identify gaps, refine processes, and implement innovative solutions to enhance the overall effectiveness of the shared services model.
• Compliance: Ensure adherence to local labour laws and HR policies across all regions served by the shared services team.
• Stakeholder Management: Partner with HR Business Partners, Centres of Excellence, and senior leadership to align shared services priorities with broader organizational goals.
• Training and Development: Mentor and coach team members to foster growth and ensure high engagement within the team.
• Other duties as assigned, dependent on organizational needs and employee skills

Crown Equipment Sdn. Bhd. is looking for a dedicated and skilled individual to join our team as a Service Technician in our Workshop. In this hands-on role, you will be responsible for the diagnosis, maintenance, and repair of a variety of forklift, reach truck, pallet truck, other material handling equipment, ensuring reliability and safety for our clients. Our workshop is equipped with state-of-the-art facilities, and you will play a critical role in maintaining the high standards of service that Crown is known for.

Your expertise will be instrumental in troubleshooting technical issues, performing scheduled maintenance, and executing repairs in a timely and efficient manner. You will work closely with our service team and other technicians to enhance customer satisfaction and ensure equipment performance meets industry standards.

We are seeking a proactive individual with a strong technical background and a passion for problem-solving. If you are eager to develop your skills and contribute to a team that values quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the perfect place for you to advance your career.

Responsibilities

• Diagnose and repair mechanical and electrical issues on various types of material handling equipment specifically Forklift.
• Perform scheduled inspections and preventative maintenance to ensure optimal performance.
• Maintain detailed records of service activities and parts used in repairs.
• Collaborate with the workshop team to improve processes and enhance service delivery.
• Stay current with industry standards, safety protocols, and technical advancements.
• Provide exceptional customer service and communicate effectively with clients regarding repairs and maintenance.
• Participate in training programs to enhance technical skills and knowledge of equipment.

• SPM, Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related field SKM, etc.
• Proven experience as a forklift / service technician or mechanic in a similar industry.
• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and in a team-oriented environment.
• Good communication skills and committed to work.