Telemarketer cum Receptionist Job Description (Beauty Salon)
3 weeks ago
DescriptionTelemarketer cum Receptionist Job Description (Beauty Salon)Primary Objective:To manage front desk operations, provide excellent customer s.....
Description
Telemarketer cum Receptionist Job Description (Beauty Salon)
Primary Objective:
To manage front desk operations, provide excellent customer service, schedule appointments, and conduct telemarketing activities to promote salon services, treatments, and beauty products.
Key Responsibilities
1. Reception & Front Desk Management
- Welcome and attend to customers in a professional and friendly manner.
- Manage appointment bookings, confirmations, and rescheduling.
- Register customers and update customer records accurately.
- Handle incoming calls, emails, WhatsApp messages, and customer enquiries.
- Ensure the reception area is clean, organized, and presentable.
2. Telemarketing & Customer Follow-Up
- Conduct outbound calls to existing and potential customers.
- Promote salon services, treatment packages, memberships, and beauty products.
- Invite customers to promotional events, product launches, and special campaigns.
- Follow up on leads, enquiries, and inactive customers.
- Schedule appointments and secure customer visits through telemarketing activities.
3. Customer Service
- Handle customer feedback and direct complaints to the relevant personnel.
- Maintain positive customer relationships and encourage repeat visits.
- Ensure a high level of customer satisfaction.
5. Administrative Duties
- Prepare daily appointment schedules and customer records
- Register customer car access to car park
- Retrieve customer card and proper keeping after each session used.
- Process customer payments or change payment when required.
- Ensuring timely recording of all sessions used in pos
6. Key Performance Indicators (KPIs)
- Number of appointments secured through telemarketing.
- Customer attendance rate for scheduled appointments.
- Achievement of sales and booking targets.
- Customer satisfaction and retention rate.
- Number of customer follow-up calls completed.
- Accuracy of appointment scheduling and customer records.
Official account of Jobstore.
