Total 72 technology development job vacancies in Customer Service category

• 5 Work Days, 8.30am-5.30pm / 9am-6pm
• Current Office Near Kaki Bukit MRT, Singapore
• Will Relocate Near Tai Seng MRT in August 2026
• Medical & Dental Benefits Provided
• Entitled to Yearly Bonus & Performance Bonus

Requirements:

1. At least Diploma or Degree in IT related field
2. Minimum 2 Years of experiences as Desktop Support Engineer / Technician, IT Support or MIS role in corporate environment.
3. Short notice is preferable [ Less than a month ]

Job Responsibilities

End User Support & IT Operations

• Provide Level 1 and Level 2 technical support for end users, including troubleshooting hardware, software, network, email, and system-related issues.
• Install, configure, test, and maintain employee workstations, laptops, mobile devices, telephones, printers, projectors, access control devices, and other IT peripherals.
• Maintain IT asset inventory, software licenses, standard desktop images, and conduct regular asset audits.

Microsoft 365 & User Lifecycle Management

• Manage Microsoft 365 environment, including setup, configuration, administration, and ongoing maintenance.
• Support employee onboarding and offboarding activities by coordinating with HR on account creation, access provisioning, equipment preparation, email setup, and account deactivation.
• Manage and maintain corporate email systems, Teams, OneDrive, and other Microsoft collaboration platforms.

SharePoint, Intranet & Collaboration Platforms

• Manage and maintain the company's SharePoint environment, corporate intranet, shared folders, and departmental collaboration sites.
• Support business users in document management, access control, workflow configuration, and collaboration platform enhancements.
• Ensure proper governance, permissions management, and data organization across collaboration platforms.

Network & Infrastructure Administration

• Monitor, maintain, and troubleshoot office network infrastructure, including switches, routers, firewalls, wireless access points, VPN solutions, and server room equipment.
• Perform regular network health checks, identify performance bottlenecks, and ensure network availability, stability, and security.

Vendor Management & IT Procurement

• Liaise with external vendors, service providers, and telecommunications partners (e.g., Singtel) for IT infrastructure, internet connectivity, maintenance services, and project implementations.
• Coordinate procurement, deployment, and lifecycle management of laptops, IT hardware, software licenses,

IT Projects & Office Relocation

• Participate in IT infrastructure projects, system upgrades, and office expansion or relocation initiatives.
• Coordinate relocation of IT equipment, network infrastructure, server room facilities, internet services, and end-user devices.

Systems Administration & Process Improvement

• Maintain the daily operation of business systems, including email, file sharing, collaboration tools, and authentication platforms.
• Develop, review, and maintain IT operational procedures, technical documentation, user guides, and disaster recovery plans.

WeCom Administration & Corporate Applications (Similar like WhatsApp but China Version)

• Serve as the administrator for WeCom and other corporate communication platforms.
• Manage user accounts, organizational structures, permissions, security settings, and platform configurations.

Stakeholder Management & Reporting

• Work closely with HR, Finance, Operations, and business departments to understand IT requirements and deliver suitable technology solutions.
• Monitor system performance, prepare operational reports, and provide recommendations for continuous improvement.

• Well Established Company
• Basic $3000 - $3500 + Incentive + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas
• Working days: Monday to Friday (8am to 5pm), Saturday (8am to 12pm)

Job Responsibilities:

• Finding and securing new customers
• Attend to client enquiry, site visit, understand, communicate product value, provide solution, negotiating and close deal
• Track customer interactions and sales data, coordinate efforts with marketing and stay informed about market trends to drive revenue and achieve company growth
• Other ad-hoc duties as assigned

Job Requirements:

• Possess minimum Nitec/Diploma qualification with minimum 1-2 years of relevant experience
• Possess with electrical and crane/hoist basic knowledge will be added advantage
• Preferable possess Singapore driving license

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

You will perform counter and support duties at the Department of Child Development, KK Women’s & Children’s Hospital:

• Registration and billing of patients
• Schedule patients’ appointments
• Attend to patients’/public enquiries
• Perform routine procedures e.g. taking of height and weight of patient
• Prepare and set up doctors’ consultation rooms for daily usage e.g., examination/screening items are available for doctor to examine patients & cleaning of equipment and toys etc
• Support Doctor’s clinics, ensure doctors’ orders are followed and services are entered correctly at all times

Job Requirements:

• GCE N /O /A /NITEC /ITE (Office Skills)
• Prior Knowledge of Outpatient Appointment (OAS) preferred
• Service-oriented with pleasant disposition and good interpersonal communication skills
• Possess basic computer literacy skills - MS and Excel
• Able to multi-task in a fast-paced environment
• Good Team player
• Alert and meticulous

Job Summary:
We are seeking a detail-oriented, service-driven and proactive Senior Executive, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for supporting service excellence initiatives and delivering learning and development programs across Hotels and Food & Beverage operations. You’ll play a key role in enhancing guest experience, strengthening service culture, and ensuring the effective execution and administration of training initiatives that support operational excellence.

Key Responsibilities:
Guest Experience & Service Excellence 

• Review and analyze guest feedback from surveys, reviews, and internal sources to identify service gaps. 

• Support service excellence initiatives and action plans to enhance guest satisfaction and service standards. 

• Collaborate with operational teams to identify service-related training needs and improvement opportunities. 

• Support data collection and basic analysis to monitor service quality trends. 

Learning & Development Delivery 

• Design, develop, and deliver training programs including onboarding, service culture, service standards, and product knowledge. 

• Facilitate stand-up training sessions, briefings, and learning tours across Hotels and F&B operations. 

• Support targeted talent development programs such as internships, apprenticeships, and management trainees. 

• Develop learning materials such as presentations, e-learning content, SOPs, and workshop resources. 

Training Operations & Administration 

• Coordinate end-to-end training logistics, including scheduling, venue setup, attendance tracking, and post-training follow-up. 

• Maintain training records, documentation repositories, SOPs, and learning databases. 

• Track training hours and program completion, ensuring timely and accurate updates in learning systems. 
  
• Prepare basic reports and support audits related to training and service excellence initiatives. 

Requirements:

• Diploma or Degree holder, preferably in Hospitality, Hotel Management, or a related field. 
  
• Exposure to learning & development, service excellence, or training coordination functions is an advantage. 

• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred. 

• Minimum 1–2 years of experience in the hospitality industry (Hotels, F&B, or related service environments). 

Role:
Centre Manager (Technology Education Courses / Up to $4000)

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

The Centre Support Executive is responsible for ensuring the smooth closure and documentation of classes conducted at the training centre. This includes validating, filing, updating, and ensuring data accuracy in the Training Management System (TMS). The role is primarily based at the centre and supports the operational flow between trainers, learners, and internal teams to maintain compliance and administrative efficiency.

Key Responsibilities:

1. Class Closure & Documentation

• Validate attendance sheets, assessment records, and other class-related documents after each course run.
• Scan, file, and upload all required documents into the Training Management System (TMS) promptly.
• Ensure proper filing of learner and trainer records in line with audit and compliance requirements.

2. System Updates & Data Accuracy

• Update attendance, assessment, and trainer information in TMS accurately.
• Cross-check and reconcile class records to ensure data consistency between physical and digital files.
• Flag discrepancies or missing records to the relevant departments for timely resolution.

3. Coordination & Administrative Support

• Liaise with trainers, Training Support team members, and Centre Operations staff to resolve any administrative or documentation issues.
• Support centres in retrieving and verifying documents required for audits or internal checks.
• Assist in other administrative tasks and ad hoc duties assigned by management.

4. Compliance & Quality Assurance

• Ensure class closure and documentation meet SSG, audit, and internal policy requirements.
• Maintain confidentiality and accuracy of learner and trainer records.
• Participate in periodic reviews to improve workflow efficiency and compliance standards.

Requirements:

• Minimum Diploma in Business Administration, Office Management, or related field.
• 1–2 years of administrative or operations support experience, preferably in the education or training industry.
• Strong organisational and time management skills with high attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook) and familiar with data entry or TMS systems.
• Able to work independently and as part of a team in a fast-paced environment.
• Good communication and coordination skills.
• Willing to work on weekends based on the class schedule and operational requirements.

We are looking for a POS Support Engineer/Technician to support our F&B and retail clients.

Key Responsibilities:

Install and configure POS systems, receipt printers andkitchen printers

Provide on-site and remote technical support

Troubleshoot hardware, software and network issues

Setup and maintain LAN / router / IP configuration

Perform system maintenance and updates

Prepare basic service reports and documentation

Requirements

Basic knowledge in IT, hardware and networking

Experience in POS system / printer support preferred

Familiar with Windows OS and network setup

Able to work independently and handle customer issues

Good communication skills

Class 3 driving licence is an advantage

Salary Range

SGD $2,500 – $3,000 (depending on experience)

Admin / Sales Support

IT / POS System Company looking for Admin / Sales Support

Job Scope

• Prepare quotation, invoice & delivery order

• Contact customers by phone / WhatsApp

• Follow up quotation and orders

• Basic admin work and document filing

• Coordinate with technician for service jobs

Requirements

• Basic Microsoft Word / Excel

• Able to communicate with customers

• Responsible and organised

• Experience preferred (training provided)

Working Hours

Monday – Friday (Office hours)

Salary

$2,200 – $2,800 (depending on experience)

Interested applicants please **WhatsApp resume

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do:

• As a consultant within ICDC team, you are part of a tech team who are tech savvy with future driven mindset to keep updated with the latest technology advancements.

• You will put future-forward thinking into projects that push the edges of technology to support the change of our clients. You will establish and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

• Design and implement end to end application from development to software quality testing in ensuring that the product built are secure and robust for production usage. To achieve this, you will be:

o Building APIs and interface for web, mobile, and other services.

o Designing and implementing user interfaces and layout from designers

o Test and debug web applications and backend services.

o Writing reusable, testable, readable and maintainable efficient code

o Building automation test scripts to ensure application is robust

o Produce comprehensive system design documentation

• Be part of the Agile methodology, daily standup, backlog grooming, demos etc.

• Apply strong problem-solving and critical thinking

• Collaborate effectively with team members

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, experience analysts/consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.

• Understand how our daily work contributes to the priorities of the team and business.

• Understand the set expectations and demonstrate accountability in keeping personal

• performance on track.

• Actively focus on developing effective communications and relationship-building skills with

• stakeholders, clients and team.

• Demonstrate an appreciation for working with others.

• Understand what is fundamental to Deloitte’s success as a business.

• Demonstrate integrity and an awareness of strengths, differences, and personal impact.

• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• 3 – 6 years of experience as a Full Stack Developer and/or Software Quality Engineer in an agile environment

• Strong proficiency in Python and Javascript (React.js, Next.js, etc)

• Strong understanding of relational databases (MySQL, PostgreSQL) and basic knowledge of NoSQL (MongoDB)

• Familiarity with caching mechanisms (Redis, Memcached)

• Experience in automation testing tools, i.e. playwright, selenium

• Experience in performance test is a plus, i.e. k6

• Mobile testing tools for Android, iOS, and cross-platform ones

• Experience with CI/CD pipelines, Docker, Docker Compose, and Git

• Exposure to cloud platforms (AWS, Azure, or GCP) is an added advantage

• Good understanding of design patterns, web security (OWASP Top 10), system design principles, software development life cycles (SDLC), testing methodologies, and QA principles

• Stay updated with latest technologies and industry trends

• Demonstrated skills in communication (oral, written, presentation), analysis, problem solving and short term and long-term planning

• Demonstrated portfolio of work showcasing technical competence

• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

• Ensure smooth daily operations and deliver exceptional guest service through storytelling and creating moments of delight.

• Perform accurate transactions at ticketing touchpoints in accordance with protocol.

• Operate Adventure facility including conducting daily safety checks and securing guests onto high-element rides.

• Resolve feedback, issues and concerns raised by guests.

• Motivate and guide part-time staff in delivering guest experiences.

• Assist to conduct training of part-time staff in consultation with section lead.

• Assist in wildlife-human management efforts:

o Update and maintain records of sightings and movements of wildlife.

o Educate guests on wildlife campaigns in the parks.

• Assist to identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.

• Other relevant duties as assigned.
  
  

Job Requirements

• Minimum 1 year of relevant experience in hospitality or tourism industry

• Passion for the outdoors: a genuine interest in outdoor activities, and has the ability to meet the physical demands of the role, including harnessing guests, operating ride and removing guests from ride vehicles

• Prior customer service experience will be an advantage

• Excellent communications skills to engage diverse guest profiles

• Confident, energetic and outgoing personality

• Able to work on weekends and public holidays

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements:

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• End-user support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer

• Well Established Company
• Basic $3000 - $3500 + Incentive + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas
• Working days: Monday to Friday (8am to 5pm), Saturday (8am to 12pm)

Job Responsibilities:

• Finding and securing new customers
• Attend to client enquiry, site visit, understand, communicate product value, provide solution, negotiating and close deal
• Track customer interactions and sales data, coordinate efforts with marketing and stay informed about market trends to drive revenue and achieve company growth
• Other ad-hoc duties as assigned

Job Requirements:

• Possess minimum Nitec/Diploma qualification with minimum 1-2 years of relevant experience
• Possess with electrical and crane/hoist basic knowledge will be added advantage
• Preferable possess Singapore driving license

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

The Senior Service Management / Lead Architect is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 

The role combines strong technical expertise, architectural leadership, project management, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Acting as a trusted advisor, the consultant supports clients throughout their digital transformation journey by aligning technology, processes, and governance with business objectives, while driving innovation, performance, and continuous improvement. 

Key Responsibilities:  

Consulting & Customer Value 

• Deliver high added-value consulting services to our customers. 

• Act as a trusted partner for business and IT stakeholders, including executive and CXO-level. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Solution Architecture & Implementation 

• Design end-to-end ServiceNow architectures aligned with business strategy and best practices. 

• Lead and contribute to the implementation of ITSM, ITOM, HR, SecOps, GRC, CSM, and other related modules. 

• Ensure technical and functional coherence of the platform and integrations. 

• Ensure compliance with standards, governance frameworks, and security requirements. 

Project & Delivery Management 

• Lead and contribute to large-scale transformation programs and multi-country deployments. 

• Ensure project delivery within scope, budget, and timeline. 

• Drive continuous efforts to reach project targets and customer business goals. 

• Support project governance, risk management, and change management activities. 

• Participate in project sizing, costing, and business case development. 

Reporting & Documentation 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure proper documentation of technical and functional assignments. 

• Maintain project documentation, architecture designs, and operational procedures. 

Leadership & Team Development 

• Lead and mentor technical and functional teams. 

• Share best practices and promote ServiceNow standards. 

• Deliver workshops, training sessions. 

• Support team development and knowledge transfer. 

Expertise & Knowledge Management 

• Participate in the development of the company’s expertise materials and knowledge base. 

• Capitalize on project experience to enrich methodologies, accelerators, and frameworks. 

• Contribute to innovation and continuous improvement initiatives. 

• Contribute to presales activities. 

Required Skills & Experience 

Professional Experience 

• 12+ years of experience in ServiceNow consulting, architecture, and implementation. 

• Proven experience in international and complex environments. 

• Track record of leading large-scale programs and multi-disciplinary teams. 

Technical Skills 

• Strong expertise in ServiceNow architecture and development. 

• Advanced knowledge of ITSM, ITOM, HR, SecOps, GRC, CSM and other related modules 

Business & Consulting Skills 

• Business analysis and requirements management. 

• Project and program management. 

• Financial assessment, business case, and ROI analysis. 

• Presales and customer engagement experience is a plus. 

Soft Skills 

• Excellent communication skills (written and verbal). 

• Ability to interact with executive and senior stakeholders. 

• Strong leadership and coaching mindset. 

• Customer-oriented, pragmatic, and solution-driven. 

• Strong analytical and problem-solving abilities. 

Education & certifications 

• Master’s degree in information systems, Computer Science, Engineering, or equivalent; MBA or Executive Education is a plus. 

• ServiceNow Certified Master Architect or multiple CIS certifications (ITSM, ITOM, HR, SecOps, GRC, CSM, or related modules) with related project experiences 

• ITIL Certification. 

• Scrum Master / Agile Certification. 

The Senior Service Management Consultant is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 
The role combines strong technical expertise, project leadership, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Key Responsibilities:  

Consulting & Service Delivery 

• Deliver high added-value consulting services to customers by translating business needs into scalable, secure, and efficient ServiceNow solutions. 

• Lead end-to-end ServiceNow implementations across ITSM, ITOM, SecOps, and related domains. 

• Ensure solutions align with industry best practices (ITIL, Agile/Scrum) and customer business objectives. 

• Coordinate cross-functional teams including developers, business analysts, testers, and client representatives. 

• Manage project scope, timelines, resources, risks, and dependencies to ensure on-time and on-budget delivery. 

Customer Satisfaction & Quality Excellence 

• Exceed customer service quality expectations through proactive communication, strong delivery governance, and high technical standards. 

• Act as a trusted advisor to customers, guiding them on platform capabilities, roadmap decisions, and continuous improvement opportunities. 

Reporting & Documentation 

• Provide customers and/or supervisors with accurate, clear, and timely activity and project status reports, including risks, KPIs, and progress tracking. 

• Ensure thorough documentation of technical and functional assignments, including solution designs, configurations, workflows, and operating procedures. 

• Maintain high-quality documentation to support knowledge transfer, support teams, and long-term platform sustainability. 

Technical Expertise & Continuous Improvement 

• Configure, customize, and optimize ServiceNow solutions using scripting, workflows, integrations, and platform features. 

• Ensure platform performance, security, and compliance through best-practice configuration and governance frameworks. 

• Identify opportunities for automation, optimization, and innovation to improve operational efficiency and user experience. 

Knowledge Sharing & Expertise Development 

• Participate actively in the development of the company’s expertise materials and internal knowledge base. 

• Contribute to methodology improvements, reusable assets, best practices, and training materials. 

• Support internal capability building through coaching, mentoring, and knowledge-sharing initiatives. 

Required Skills & Experience 

Experience 

• 10+ years of experience in IT Service Management and enterprise transformation projects. 

• Strong hands-on experience with ServiceNow implementations across multiple modules  

• Proven background in consulting, customer-facing roles, and complex project delivery in enterprise environments. 

Technical and soft Skills 

• Strong expertise in ServiceNow configuration and development (ITSM, SecOps, ITOM, …) including proficiency in complex workflows, integrations, and ServiceNow Studio/App Engine. 

• Solid understanding of ITIL processes, Agile/Scrum methodologies, and service governance. 

• Excellent communication and stakeholder management skills. 

• Strong analytical mindset with the ability to align technical solutions with business value. 

• Ability to work in complex, international, and multi-stakeholder environments. 

Education & Certifications 

• Bachelor’s degree in computer science or equivalent. 

• ITIL Foundation certification. 

• Several ServiceNow certifications (ITSM, SecOps, ITOM, or related modules).