Total 29 supply chain operator job vacancies in Customer Service category

職責

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 及時、準確、有效地解決所有客戶相關問題。

• 有效率、專業地處理客戶的來電和去電諮詢。

• 透過優質的服務和及時的後續跟進，確保客戶高度滿意。

• 保持專業和積極的態度，並始終遵守公司的客戶服務標準。

• 管理來自各種平台的大量來電、聊天和訊息。

• 透過在規定的時間內確定解決方案並確保適當的後續跟進，來處理和解決客戶投訴。

• 準確記錄客戶互動情況，處理交易，並追蹤日常問題或請求。

• 始終遵守內部溝通協議、準則和公司政策。

• 能夠加班

• 能夠與包括管理階層、客戶和同事在內的各級人員進行溝通

要求

• 至少達到SPM（馬來西亞教育文憑）水準。

• 擁有客戶服務或相關領域（電話銷售、帳單處理、客戶聯絡）的工作經驗者優先考慮，但並非必要條件。

• 歡迎應屆畢業生申請。

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 具備透過線上平台（聊天、電子郵件、即時通訊應用程式等）進行有效溝通的能力。

• 具備基本的電腦操作知識（Microsoft Excel/Word）。

• 良好的溝通和人際交往能力。

• 能夠同時處理多項任務，合理安排工作優先級，並有效管理時間。

好處

• KWSP 與 SOCSO
• 年假
• 病假
• 獎金
• 提供的培訓
• 年度增量
• 職涯發展機會

Tanggungjawab

• Jawatan ini memerlukan kefasihan berbahasa Mandarin (bertutur, menulis dan menaip).

• Memberikan penyelesaian yang cepat, tepat dan berkesan kepada semua isu berkaitan pelanggan.

• Mengendalikan pertanyaan pelanggan masuk dan keluar dengan cekap dan profesional.

• Memastikan tahap kepuasan pelanggan yang tinggi melalui perkhidmatan yang cemerlang dan susulan yang tepat pada masanya.

• Mengekalkan pendekatan profesional dan positif, serta sentiasa selaras dengan piawaian khidmat pelanggan syarikat.

• Urus jumlah panggilan masuk, sembang dan mesej yang tinggi merentasi pelbagai platform.

• Menangani dan menyelesaikan aduan pelanggan dengan mengenal pasti penyelesaian dalam tempoh masa yang ditetapkan dan memastikan susulan yang sewajarnya.

• Mendokumentasikan interaksi pelanggan dengan tepat, memproses transaksi dan menjejaki isu atau permintaan harian.

• Patuhi protokol komunikasi dalaman, garis panduan dan dasar syarikat pada setiap masa.

• Boleh bekerja lebih masa

• Mampu berkomunikasi dengan semua peringkat daripada pihak Pengurusan, pelanggan, rakan sekerja

Keperluan

• Mencapai sekurang-kurangnya pendidikan SPM.

• Pengalaman kerja terdahulu dalam khidmat pelanggan, atau bidang berkaitan khidmat pelanggan (Telemarketing, Bil, Perhubungan Pelanggan) adalah satu kelebihan tambahan, tetapi tidak penting

• Graduan baru digalakkan untuk memohon.

• Jawatan ini memerlukan kefasihan berbahasa Mandarin (bertutur, menulis dan menaip).

• Mempunyai kemahiran komunikasi yang kukuh melalui platform dalam talian (sembang, e-mel, aplikasi pesanan).

• Pengetahuan dalam mengendalikan komputer asas (Microsoft Excel/Word).

• Komunikasi dan kemahiran interpersonal yang baik.

• Kebolehan melakukan pelbagai tugas, mengutamakan kerja dan menguruskan masa dengan berkesan

Faedah

• KWSP dan PERKESO
• Cuti tahunan
• Cuti sakit
• Bonus
• Latihan yang disediakan
• Kenaikan Tahunan
• Peluang Kemajuan Kerjaya

Responsibilities

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Deliver prompt, accurate, and effective solutions to all customer-related issues.

• Handle inbound and outbound customer inquiries efficiently and professionally.

• Ensure a high level of customer satisfaction through excellent service and timely follow-up.

• Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.

• Manage a high volume of incoming calls, chats, and messages across various platforms.

• Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.

• Accurately document customer interactions, process transactions, and track daily issues or requests.

• Adhere to internal communication protocols, guidelines, and company policies at all times.

• Able to work extra hours

• Able to communicate with all level from Management, client, co-workers

Requirements

• Achieve at least SPM education.

• Previous working experience in customer service, or customer service related fields ( Telemarketing, Billing, Customer Liaison ) is an added advantage, but not essential

• Fresh graduates are encouraged to apply.

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Possess strong communication skills through online platforms (chat, email, messaging apps, ).

• Knowledge in handling basic computer (Microsoft Excel/Word ).

• Good communication and interpersonal skills.

• Ability to multi-task, prioritize work, and manage time effectively

Benefits

• KWSP and SOCSO
• Annual leave
• Sick leave
• Bonus
• Training provided
• Yearly Increments
• Career Progression opportunities

Order Management Customer Service (Supply Chain / Logistics) (SAP) / Jurong /Contract

Key Responsibilities:

• Manage customer accounts and order portfolios, ensuring accurate and timely processing of orders and amendments in accordance with established procedures and data integrity standards
• Primary point of contact for customers and stakeholders, handling inquiries related to order status, quotations, shipping arrangements, and delivery commitments in a timely and professional manner.
• Build and maintain good working relationships with customers, service providers, and internal stakeholders across regions to ensure effective coordination
• Proactively monitor order status and function as part of the outbound logistics control tower, coordinating with service providers to ensure timely deliveries, optimized shipment arrangements, and escalation of delays or exceptions.
• Resolve operational issues and manage customer complaints and claims end to end, ensuring timely and effective resolution.
• Streamline and automate processes wherever possible
• Prepare accurate order management reports and KPI dashboards; conduct analysis to surface trends, flag improvement areas, and drive corrective actions
• Maintain accurate, audit compliant documentation in line with company policies and standards.
• Undertake additional responsibilities and projects as assigned by the immediate manager

Requirements:

• Diploma in Business, Supply Chain, Logistics, or a related field
• Experience in logistics, supply chain, or 3PL environment
• Communication and interpersonal skills, with the ability to manage stakeholders across regions and functions.
• Customer focused and solutions oriented, with the ability to perform effectively in a fast-paced environment.
• Well organised, detail oriented, and able to manage multiple priorities independently
• Proficient in Microsoft Office applications, in particular MS Excel
• Working knowledge of Power BI, Power Automate, or comparable data analytics and automation tools is a plus

Customer Service Specialist (Demand/Order Fulfillment/Supply Chain/Kallang/12-Month Contract)

12 Months Contract

Location: Kallang

Salary: Up to $4,500 depending on experience

Contract Bonus

Company Transport Provided (Aljunied / Toa Payoh)

Our client develops and manufactures innovative RFFE filtering solutions for mobile devices and fast-growing business segments, such as IoT, drones, robotics, automotive applications and more. Currently, they are looking for 12-Months Contract Plannerto join their teams.

Job Summary:

• On Time Delivery (OTD) fulfillment for FE & BE
• Global Planning for CSSP Product Spectrum & WIP Management
• Inventory Management
• Data Quality Maintenance in System
• Zero “Bad Quality” parts out for shipment

Responsibilities:

• To handle order confirmation and liaising on urgent shipments.
• Review of Order deviation to optimize customer’s orders confirmation.
• Setting up Allocation bucket provided by PM in SAP System when demand exceed capacity
• Analyze Demand situation and steer Product Line planning.
• Analysis and prepare 3 months Rolling Forecast for raw material preparation.
• Ensure timely loading for FE wafers, Structured panels and BE per capacity.
• Follow up on Production Loadings (FE/Structured panels/BE) to ensure parts are put to stock timely.
• Liaise with production on critical parts pull in / push out.
• Meet Inventory Target and manage obsolete/slow moving stock
• Ensure Optimum stock level in factory (FG, Wafers, structured panels)
• Maintenance of Master Data and ensure Data Quality in SAP.
• To be equipped with the necessary soft and hard skills (i.e.: Attending related courses)
• To proactively set up review meetings with reporting manager to ensure career development plan is aligned and is a common goal.
• To establish proper succession planning steps for the next level to take over current job scope
• To assist the team per Quality Quarantine procedure to block out the affected bad lots before shipment.
• Generating of monthly reports for internal reporting purposes.
• Co-ordinate Semi-Finished Goods Returns, Credit & Debit Issues.

Requirements

• Diploma / Degree in Logistics, or, Supply Chain Management
• Minimum 3 years previous Experience as Planner or Scheduler (Order Fulfillment / Logistic) in Electronics sector
• Proficient in analyzing information and data
• Proficient in Ms Excel and SAP

Lim Pey Chyi - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Job Description

• Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
• Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
• Contribute and maintain a knowledge base of frequently asked questions and solutions.
• Vendor coordination for customer onsite support when necessary
• Adhere to data center routine and security procedures
• Working in a rotating shift schedule to ensure 24x7 coverage

Requirement

• Customer service orientation and interpersonal skills
• Excellent verbal and written communication skills
• Knowledge of IT infrastructure and networking concepts
• Good technical aptitude and problem-solving skill
• Ability to work independently and as part of a team

Added Advantage

• ITIL 4 certification
• CCNA certification
• Experience with Cyber Security
• Experience with service desk ticketing systems or monitoring tools.
• Experience with cloud technologies
• Knowledge of Japanese language to communicate & support business operations in the Japan market.

Operator*5 (Office hours, up to2.2K/ West #Seniorarewelcome)

Company Highlight

• Job stability and working MNC manufacturing provide AWS + Variable Bonus
• Highly automated factory
• Work life balance culture and good welfare
• Working hours: office hours, Mon to Fri
• One round interview, offer on the spot

Responsibilities:

• Assemble, test, inspect, and troubleshoot refrigeration units.
• Maintain tools, design jigs/fixtures, and support process improvements.
• Train new staff (buddy system), ensure safety compliance, and keep proper records.
• Perform basic trouble shooting / rework on tested / assembled units.

Requirements:

• Willing to stand long hours
• Able to work OT if needed
• Location: Western of Singapore, near Pioneer

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765

Operator*5 (12 hours shift, up to2.5K/ West #Seniorarewelcome)

Company Highlight

• Job stability and working MNC manufacturing provide AWS + Variable Bonus
• Highly automated factory
• Work life balance culture and good welfare
• Working hours: office hours, Mon to Fri
• One round interview, offer on the spot

Responsibilities:

• Assemble, test, inspect, and troubleshoot refrigeration units.
• Maintain tools, design jigs/fixtures, and support process improvements.
• Train new staff (buddy system), ensure safety compliance, and keep proper records.
• Perform basic trouble shooting / rework on tested / assembled units.

Requirements:

• Willing to stand long hours / shift work 3443
• Able to work OT if needed
• Location: Western of Singapore, near Joo Koon

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765

Job Description:

1. Business & Operations Performance

• Represent the company and co-lead with the Program Manager, the Business and Operations reviews with the clients, working with clients to work on new project initiatives and address any gaps in the operations performance.

2. Customer Service

• Work closely with other internal stakeholders to provide quality, pro-active communication to clients’ queries.

3. Operations

• Prepare and monitor assigned clients’ key performance indicators (KPIs) and address the gaps in the performance with the other internal stakeholders like Logistics team, Production team and Quality team to improve and meet clients’ service level and performance.

4. Order Fulfilment

5. Billing

6. Projects

Job Requirements:

• Diploma/ Degree in Supply Chain and Logistics Management / Operations Management / Engineering related fields with preference in Industrial Engineering.
• Experience in the following SAP modules would be an added advantage

Interested candidates do attach your resume to wendykhoo@recruitexpress.com.sg

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

We are looking for a dedicated and personable Service Operator to join our team. As a Service Operator, you will be the first point of contact for our guests over the phone, ensuring that their requests and inquiries are handled efficiently and with the utmost professionalism. This role is crucial to delivering the exceptional guest experience Mondrian Singapore Duxton is known for.

Key Responsibilities:

• Answer all incoming calls promptly and professionally, directing them to the appropriate departments or handling guest requests directly.
• Process guest requests, such as room service, housekeeping, or maintenance needs, and ensure timely follow-up and resolution.
• Provide accurate information about hotel facilities, services, and local attractions to guests.
• Manage internal communication between departments to coordinate and fulfill guest needs seamlessly.
• Record and log guest requests and any service issues, ensuring clear communication and efficient solution.
• Handle emergency calls and follow hotel protocols to ensure guest and staff safety.
• Assist with wake-up calls and other routine guest service requests.
• Uphold hotel standards in all interactions to ensure a positive and welcoming guest experience.

Qualifications:

• Experience: Previous experience in a customer service role; experience in hospitality or hotel services is a plus.
• Communication Skills: Strong verbal communication skills in English; additional languages are an advantage.
• Technical Skills: Familiarity with hotel phone systems and property management systems is helpful.
• Customer Service: Friendly, patient, and committed to providing exceptional guest service.
• Problem-Solving: Ability to handle guest inquiries or issues calmly and efficiently.
• Team Player: Work collaboratively with all hotel departments to meet guest needs.
• Flexibility: Willing to work in shifts, including weekends, nights, and holidays.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Responsibilities:

• Handle all reservation-related tasks, including individual and group bookings, ensuring accurate details (rates, room types, guest info, flight details, guarantees, and cancellation policies).
• Serve as the central point of contact for guests via phone, email and messages, transferring inquiries to the appropriate departments professionally.
• Coordinate with Central Reservations, Sales, Revenue and Front Office teams to ensure smooth management of room blocks, rate loading, guest requests, and billing instructions.
• Provide prompt and courteous assistance to guest inquiries regarding hotel services, room availability, local attractions, transportation, dining and special requests.
• Manage rooming lists and pre-arrival arrangements, ensuring timely communication of updates to relevant departments.
• Monitor and follow up on group reservations, including pending rooming lists, cut-off dates and amendments (extensions, early departures, or date changes).
• Communicate hotel promotions, packages and updates clearly to maintain consistency in guest experience.
• Support administrative tasks such as invoice inquiries, lost and found coordination and guest follow-ups.
• Maintain strong system proficiency in Opera Cloud, StayPlease and telephony systems for accurate daily operations.
• Assist in training and onboarding new hires, ensuring high service standards.
• Uphold guest privacy, safety, and hotel emergency procedures, maintaining professional grooming and appearance.
• Perform additional duties as assigned by management in line with operational needs.

Requirements:

• Minimum one year of experience in a hotel or hospitality environment preferred.
• Familiarity with hotel telephone systems and basic front office operations.
• Good communication and interpersonal skills, with a polite and professional phone manner.
• Customer-focused mindset with the ability to handle guest inquiries and requests efficiently.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and proficiency in relevant software applications.
• Detail-oriented, organized, and reliable.
• Able to work rotating shifts, including weekends and public holidays.

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Job Description

• Position Title: Service Technician & Warehouse Assistant (Part Time)
• Working Hours: 9 am – 6 pm
• Working Days: 3 days per week
• Duration: Part-Time

Key Responsibilities

• Conduct repair and servicing of dental products. Training provided.
• Assist customers onsite with common technical issues faced with product use
• To carry out onsite service jobs (commission, repair, troubleshoot, inspection, warranty checks)
• Perform warehouse duties, such as packing, labelling, stocking and occasional delivery
• Examining and identifying defective goods / short expiry dates
• Ensure inventory is managed and management alerted in case of stock shortfall
• General warehouse duties, ad-hoc duties as assigned
• Opportunity to convert to full-time

Requirements

• Basic background in Electrical Engineering or any experience fixing electrical appliances and/or Mechanical Engineering
• Minimum 3 year of relevant experience preferred
• Physical duties required during stocking and shelving of products (light/medium)
• Responsible, positive attitude and willing to learn
• Proficient in Microsoft Word, Excel and Outlook

Job Description:

1. Business & Operations Performance

• Represent the company and co-lead with the Program Manager, the Business and Operations reviews with the clients, working with clients to work on new project initiatives and address any gaps in the operations performance.

2. Customer Service

• Work closely with other internal stakeholders to provide quality, pro-active communication to clients’ queries.

3. Operations

• Prepare and monitor assigned clients’ key performance indicators (KPIs) and address the gaps in the performance with the other internal stakeholders like Logistics team, Production team and Quality team to improve and meet clients’ service level and performance.

4. Order Fulfilment

5. Billing

6. Projects

Job Requirements:

• Diploma/ Degree in Supply Chain and Logistics Management / Operations Management / Engineering related fields with preference in Industrial Engineering.
• Experience in the following SAP modules would be an added advantage

Interested candidates do attach your resume to wendykhoo@recruitexpress.com.sg

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Job Description & Requirements

Core Responsibilities:

• Answering inbound calls: Addressing customer inquiries
• Interactions: Recording details of calls and information pertaining to the vehicle breakdown location and contact number
• Documenting Orders: Draft out orders with the informations taken in whatsapp and send to the respective groups.
• Escalating issues: Identifying complex problems and routing them to appropriate personnel or departments

Key Skills and Attributes:

• Communication skills: Both verbal and written, including active listening.
• Problem-solving skills: Ability to analyze situations, identify solutions, and make decisions.
• Customer service orientation: Focus on providing friendly, courteous, and helpful service.
• Adaptability: Ability to handle diverse situations and adjust to changing needs.
• Multitasking and prioritization: Effectively managing multiple tasks and prioritizing based on urgency

Working Timing:

Days: 5days per week. (Rotating Shift)(Expected to work weekends at least twice a month)
Timing: 9pm to 7am OR 11pm to 9am (night shift)
Timing: 9am to 8pm OR 11am to 10pm (Morning/Afternoon shift)

Whatsapp 88788480

Working Location:
Ang Mo Kio area.

Responsibilities :

• Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

• Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.

• Foster a workplace that helps the team thrive.

• Actively engage and support the development of your team to ensure better performance and succession planning.

• Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

• Work with QAs and trainers to carry out regular audits, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.

• Contribute to the design and implementation of change requests which impact the contact centre.

• Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.

• Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.

• Identify and instill best practice, processes and systems and drive continuous improvement environment.

• Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.

• Ensure service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.

Requirements:

• Minimum Degree in any discipline

• At least five (5) years of experience in managing projects of similar domain (including experience in call centre management), scope and scale

• Good knowledge of contact centre industry best practices.

• Good supervisory, communication, interpersonal and project management skills.

• Possess Customer Operations and Performance Centre (“COPC”) certification or equivalent

• Able to make or direct decisions on staffing, systems and operational needs of the Contact Centre

• Possess a customer-oriented outlook

• Experience in dealing with IT requirements from a business perspective