Total 530 stakeholder management manager job vacancies in Customer Service category

Job Requirements:

Education

• Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
• A master's degree is an advantage.

Experience

• 5–8 years of experience in after-sales service, customer service, or service operations.
• At least 3-5 years in a managerial or supervisory role.

Skills

• Strong leadership and team management skills.
• Excellent customer service and relationship management.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Negotiation and conflict resolution skills.
• Good analytical and reporting capabilities.
• Budget planning and cost management.
• Proficiency in Microsoft Office and ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Customer-focused mindset
• Leadership
• Strategic thinking
• Results-oriented
• Time management
• Process improvement
• Attention to detail
• Adaptability
• Collaboration
• Accountability

Key Performance Indicators (KPIs)

• Customer Satisfaction Score (CSAT)
• Customer retention rate
• Service response time
• First-time fix rate
• Warranty claim turnaround time
• Service revenue growth
• Complaint resolution time
• Team productivity
• Service cost efficiency

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

主要職責

客戶服務管理

• 領導和管理售後支援團隊，提供優質的客戶服務。
• 處理升級的客戶投訴，並確保及時解決。
• 監測客戶滿意度並實施改善措施。
• 建立長期的客戶關係，以提高客戶忠誠度和留存率。

服務營運

• 監督維修、保養、保固和退貨（RMA）流程。
• 確保服務請求在約定的服務等級協定（SLA）範圍內完成。
• 制定和改善售後服務政策、流程和工作流程。
• 監控服務週轉時間（TAT）和生產效率。

保固和技術支援

• 管理保固索賠
• 與技術支援團隊協調進行產品故障排除和維修。
• 分析反覆出現的技術問題並提出糾正措施建議。

零售店支持

• 為零售據點提供售後服務流程和客戶問題解決方案支援。
• 與門市經理協調，確保服務標準的一致性。
• 監控多家零售網點的服務績效。
• 確保服務櫃檯人員配備充足，設備齊全。

庫存和備件管理

• 管理備件庫存，確保供應充足。
• 與採購部門和供應商協調庫存補貨事宜。
• 在保持服務效率的同時，最大限度地減少過時庫存。

跨職能協作

• 與銷售、零售營運、物流、採購和技術團隊緊密合作。
• 必要時協調產品召回和服務活動。
• 將客戶回饋提供給產品管理和供應商，以提高產品品質。

福利待遇

• 津貼（旅費、交通費等）
• 個人發展機會
• 有薪培訓和發展

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

Branch Manager (Johor) – F&B Equipment Industry

We are looking for a dynamic Branch Manager to lead our Johor branch in the F&B equipment industry.

Job Responsibilities:

• Manage daily branch operations (sales, rental & servicing of F&B equipment)
• Lead and motivate sales & technical teams to achieve targets
• Develop new business opportunities within F&B sector
• Oversee customer accounts and ensure service quality
• Monitor stock, logistics, and branch performance reporting

Requirements:

• Experience in sales / branch management (F&B or related industry preferred)
• Strong leadership and communication skills
• Result-driven and able to manage team performance

Salary & Benefits:

• RM8000 – RM10000 (based on experience)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Commission + Incentives
• EPF, SOCSO, EIS

職位描述

• 客戶關係管理：作為客戶的主要聯絡人，特別是一級/企業客戶，確保及時溝通活動狀態和計畫。
• 績效追蹤與報告：監控、報告和審查活動進度，向管理層提供詳細的每週/每月更新，並向客戶提供定期報告。
• 續約與合約管理：主動與現有客戶溝通，探討續約機會並管理新的合約協議。
• 銷售線索驗證：在內部分發之前，透過陌生/熟人電話聯繫行銷活動（例如，Facebook/公司網站）中的潛在買家線索，以驗證資訊的準確性。
• 客戶入職支援：執行新客戶的入職流程，處理諮詢，並透過與內部團隊協調來協助海外客戶。
• 資料管理：準確記錄和維護所有活動和溝通狀態資料。
• 語言技能（必備）：精通粵語和國語，以便與海外客戶（香港、中國大陸）溝通。同時需具備良好的英語能力。
• 軟體熟練程度：精通所有微軟辦公室軟體，尤其是 PowerPoint 和 Excel。
• 溝通與人際溝通能力：具備優秀的內部和外部溝通能力，能夠為不同的利害關係人提供清晰的目標和指導。
• 教育背景：商業相關領域的學位/文憑。
• 行業經驗：擁有房地產和/或網站/房源入口網站帳戶管理經驗。
• 技術技能：具備 Salesforce 和 Tableau 使用經驗。
• 其他經驗：具備專案管理經驗，並對人工智慧感興趣。

申請連結：https://jobs.persolmalaysia.com/detail/38636?apply_id=38636&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：Joey.Leong@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

職位描述

- 秉承日本待客之道（Omotenashi）標準，引領團隊提供熱情、周到、專業的客戶體驗。

-指導和輔導團隊，協助客戶在客戶旅程的各個階段進行產品選擇。

-透過輔導、角色扮演引導和銷售/服務培訓計劃，推動團隊持續發展

-負責精品店日常運營，包括庫存管理、卓越運營以及維護高端舒適的店鋪環境

- 規劃、協調並領導參與展覽會、巡迴推廣會和品牌活動，以最大限度地提高客戶參與度和銷售機會。

- 透過加強與企業合作夥伴的關係並確保品牌形象的一致性，支持品牌成長計畫。

-執行並監控銷售策略，以實現個人、團隊和門市的績效目標，同時培養高績效的團隊文化。

■必備：

-至少3年零售、旅館、婚禮或奢侈品服務業的領導經驗

- 具備卓越的領導力，能夠指導、輔導和激勵團隊成員，以實現卓越的服務和銷售表現。

- 具備卓越的客戶服務和諮詢技巧，並擁有強烈的以客戶為中心的理念

熱情、體貼、專業，並致力於提供卓越的飯店服務體驗。

積極的態度、較強的團隊合作精神以及營造協作工作環境的能力

-具備追蹤、管理及實現個人及團隊銷售目標的成熟能力

-精通英語和中文，能夠有效地與多元化的客戶群溝通

申請連結：https://jobs.persolmalaysia.com/detail/38544?apply_id=38544&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：wanling.yap@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

分公司經理（柔佛州）－餐飲設備業

我們正在尋找一位充滿活力的分公司經理來領導我們在柔佛州的餐飲設備分公司。

工作職責：

• 管理分店日常營運（餐飲設備的銷售、租賃及維修）
• 領導並激勵銷售和技術團隊實現目標
• 在食品飲料產業內開發新的商機
• 負責客戶帳戶管理，確保服務品質
• 監控庫存、物流和分支機構績效報告

要求：

• 具備銷售/門市管理經驗（餐飲或相關行業優先）
• 較強的領導能力與溝通能力
• 結果導向，並具備管理團隊績效的能力

薪資福利：

• 8000 馬幣 – 10000 馬幣（視經驗而定）
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 個人休假
• 佣金 + 獎勵
• 僱員公積金 (EPF)、社保 (SOCSO)、就業保險計劃 (EIS)

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE

Job Summary:

Singapore Discovery Centre is seeking a Manager to oversee the building’s infrastructure, ensuring it remains safe, efficient, and well-maintained to support the smooth operation of the Centre. As the backbone of the facility, this role oversees all M&E, civil, and building systems, providing a stable foundation for all other services to function effectively. This leadership position drives internal teams and contractors to uphold system performance and safety standards, while also spearheading the transition to Integrated Facilities Management and Building Information Modelling (BIM) / Digital Twin.

Key Responsibilities:

1.      Strategic & Operational Leadership

• Lead and manage all hard services, including M&E, ACMV, plumbing, fire protection, civil, and infrastructure systems.

• Develop and implement long-term maintenance and capital upgrade strategies to progressively uplift ageing infrastructure.

• Ensure operational continuity via robust preventive and corrective maintenance plans tailored for older building systems with full compliance to statutory codes, fire safety, and engineering best practices.

• Establish and enforce operational protocols that enhance reliability, safety, and readiness of all core engineering systems.

2.      Technical Oversight

• Lead adoption of Building Information Modelling (BIM) and digital asset tools to streamline maintenance planning and system integration.

• Oversee statutory inspections, testing, and audits (e.g., fire safety, structural), and ensure timely submission of compliance reports.

• Monitor and verify timely execution of maintenance works, cyclical repairs, and ad hoc projects according to the approved maintenance plan.

• Lead the response for emergency repairs and system breakdowns, providing hands-on technical guidance where necessary.

3.      Contractor Management & Facilities Maintenance

• Supervise internal operational teams to focus on managing systems safely and efficiently including managing vendor performance, SLAs, and service contracts while transiting to Integrated Facilities Management operation.

• Prepare and procure term service contracts to provide maintenance or repair works during this transition phase.

• Monitor and track asset performance, maintenance efficiency, providing engineering insights to drive business case proposals for CAPEX upgrades or system replacements.

4.      Innovation & Sustainability

• Drive progressive upgrading of outdated systems through adoption of smart building solutions, IoT-based monitoring, and automation.

• Lead initiatives to enhance energy efficiency, water usage, and system resilience, aligning operations with sustainability targets.

• Stay current with industry trends to integrate future-ready engineering solutions and improve long-term asset performance.

5.      Safety, Emergency & Incident Management

• Lead the development and implementation of emergency response protocols and business continuity plans for all assets and systems.

• Oversee safety across front-of-house public areas, back-of-house operations, and contractor work zones.

• Coordinate closely with internal operational units during incidents, drills, and evacuation exercises.

• Conduct regular safety briefings, site inspections, and onboarding inductions for all personnel, including part-timers and interns.

• Represent the SDC team on Workplace Safety and Health (WSH) committee and manage CERT training requirements and compliance.

• Ensure timely submission and adherence to risk assessments, oversee Permit-to-Work (PTW) processes, and lead incident investigations where necessary. Continuously review and improve emergency response capabilities based on incident learnings and evolving risks.

6.      Budgeting and Reporting

• Prepare and manage annual budgets for Centre operations and capital improvements.

• Monitor KPIs and present quarterly reports on system failures.

• Lead root cause analyses for identified failures and perform necessary recovery.
  

Qualifications & Experience:

• Bachelor’s Degree in Mechanical Engineering or equivalent.

• Minimum 8 years of relevant work experience in managing commercial, hospitality, attraction or mixed building developments.

• Minimum 3 years in managerial role managing hard services.

• Certified as Fire Safety Manager or Senior Fire Safety Manager and in practice for similar building capacity. Candidate will be registered as the building FSM to carry out the duties of FSM.

• Strong working knowledge of statutory codes and regulations. Familiar with statutory requirements on building services, facility operations, maintenance, and safety – such as smart building, green building practice, and energy management framework.

• Strong working knowledge of BIM, CMMS platform, digital asset management, smart building systems.

• Lead in crisis management planning, building audits, fire drills, and emergency protocols.

• Familiar with government procurement system and contract management

• Resilient to project complexities, demands, ensuring that all strategic and tactical objectives are met and fulfilled.

• Certified as Green Mark Facilities Manager, LEW Grade 7 / 8 / 9 will be considered favourably.

• Relevant experiences and digital transformation to BIM with IoT integration, BAS integration, smart building systems strongly preferred.

Preferred Attributes:

• Resourceful, self-motivated, and results driven.

• Strategic thinker with operational agility and a continuous improvement mindset.

• Demonstrated ability to manage cross-functional teams and large-scale projects with excellent leadership, interpersonal and communication skills.

Working Hours: 

• Comfortable working on rostered weekends and public holidays (as Duty Manager for the Centre) with approximately, 4 – 6 shifts/month with 1-2 shifts/week which may fall on weekends and/or public holidays (OIL will be given).

• Able to work beyond normal office working hours for troubleshooting and/or maintenance (when necessary).

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

F & B Management Trainee (Services) x 8

• Working Days: 6 days rostered work week; 1 week 44 working hours
• Location: Dempsey x 3 / Dairy Farm / Eng Kong Park / Namly / Serangoon Garden / Swan Lake
• Salary: Up to $ 2600

Requirements:

• Degree holder
• Training provided
• Able work on weekends / public holidays
   

Job Scope: 

• Hands-on involvement in daily operation to understand and execute duties
• Undertake management trainings and responsibilities with focus on sales management, customer satisfaction, operating expenses and shop’s profitability
• Focus mainly on Service / FOH, but will have exposure to Kitchen / BOH. (May cover Kitchen / BOH if operationally required)
• Enforce and ensure compliance to Company SOPs, governmental regulations, food safety and hygiene standards within the store
• Any other ad-hoc duties base on operational needs