Total 16 software architect job vacancies in Customer Service category

About the Role

As a Custom Software Engineer, you will contribute to the development of scalable and high-performing software solutions that support business needs. You will work closely with team members and stakeholders to design, build, and enhance applications while strengthening your technical expertise and delivering measurable impact.

Key Responsibilities

• Design, develop, and maintain custom software components aligned with project requirements

• Apply programming and engineering principles to deliver reliable and efficient solutions

• Collaborate with cross-functional teams to understand user needs and translate them into technical solutions

• Analyze technical issues and support the resolution of defects or performance challenges

• Participate in Agile ceremonies such as sprint planning, stand-ups, and retrospectives

• Contribute to code reviews and ensure adherence to development standards and best practices

• Support continuous improvement efforts by identifying opportunities to enhance processes and tools

• Learn from senior team members while actively sharing knowledge within the team

Required Qualifications

• Foundational experience in Custom Application Development and programming

• Basic understanding of Software Engineering principles and development lifecycle

• Exposure to software design concepts and application development

• Familiarity with Agile or iterative development methodologies

• Strong analytical and problem-solving skills with attention to detail

• Good communication and collaboration skills in a team environment

• Ability to learn quickly and adapt to new technologies and tools

Preferred Qualifications (Optional)

• Familiarity with modern development frameworks or programming languages

• Exposure to cloud platforms or microservices architecture

• Understanding of version control systems (e.g., Git)

• Interest in DevOps practices or automation tools

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

As a Custom Software Engineer, you will design and deliver high-quality, scalable software solutions tailored to business needs. You will play a key role in driving technical excellence, collaborating across teams, and contributing to strategic decisions that shape system performance and reliability. This role offers the opportunity to lead by example and build deep subject matter expertise.

Key Responsibilities

• Design, develop, and enhance custom software components aligned with evolving business requirements

• Apply strong engineering principles to deliver scalable, secure, and high-performing solutions

• Collaborate with cross-functional teams to ensure alignment between technical delivery and business goals

• Analyze complex technical challenges and propose effective, sustainable solutions

• Take ownership of team deliverables and support decision-making across multiple teams

• Guide and mentor team members by sharing knowledge and promoting best practices

• Contribute to continuous improvement of development processes, tools, and standards

• Ensure code quality through reviews, testing, and adherence to established engineering practices

Required Qualifications

• Advanced proficiency in Custom Application Development

• Strong experience in software design, architecture, and implementation

• Advanced knowledge of Software Engineering principles and best practices

• Experience working in Agile or iterative development environments

• Proven ability to analyze complex problems and deliver effective solutions

• Strong collaboration and communication skills across technical and non-technical stakeholders

• Ability to take ownership, lead initiatives, and manage responsibilities independently

Preferred Qualifications (Optional)

• Experience with modern development frameworks and cloud-based architectures

• Exposure to DevOps practices, CI/CD pipelines, or automation tools

• Strong understanding of performance optimization and system scalability

• Experience contributing to enterprise-level application development

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

As a Custom Software Engineer, you will design and deliver scalable, high-performing software solutions tailored to business needs. You will play a key role in shaping technical direction, collaborating across teams, and ensuring the delivery of robust and reliable applications. This role offers the opportunity to make a meaningful impact through innovation and technical leadership.

Key Responsibilities

• Design, develop, and enhance custom software components across systems and applications

• Apply modern frameworks and agile practices to deliver scalable, high-quality solutions

• Collaborate with cross-functional teams to align software delivery with business goals and user needs

• Lead and guide team members, fostering knowledge sharing and continuous improvement

• Take ownership of technical decisions and contribute to project and architectural direction

• Analyze complex technical challenges and propose effective, sustainable solutions

• Ensure system performance, reliability, and maintainability through best practices

• Continuously improve development processes to enhance team productivity and delivery quality

Required Qualifications

• Advanced proficiency in Custom Application Development

• Strong expertise in Software Engineering principles and practices

• Proven experience in Software Design and Solution Architecture

• Hands-on experience with modern development frameworks and tools

• Strong problem-solving and analytical skills with the ability to manage complex scenarios

• Demonstrated ability to collaborate effectively within and across teams

• Experience working in agile or iterative development environments

Preferred Qualifications (Optional)

• Experience leading development teams or mentoring junior engineers

• Familiarity with cloud platforms and scalable system design

• Knowledge of DevOps practices, CI/CD pipelines, and automation tools

• Experience in performance optimization and system reliability engineering

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels respected, included, and empowered to do their best work.

At Accenture, we support our people’s physical, mental, and financial well-being while offering continuous learning and career growth opportunities. Join us to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to service members.

About the Role

As a Custom Software Engineer, you will design and build scalable, high-performing software solutions that address evolving business needs. You will contribute hands-on to development while collaborating closely with cross-functional teams, helping deliver reliable and efficient systems that create meaningful business impact.

Key Responsibilities

• Design, develop, and enhance custom software components aligned with business and technical requirements

• Apply sound engineering principles to deliver scalable, maintainable, and high-quality solutions

• Collaborate with cross-functional teams to ensure alignment with user needs and project objectives

• Analyze technical issues and propose practical solutions to improve performance and system reliability

• Participate actively in Agile development practices, including code reviews and sprint activities

• Contribute to continuous improvement of development processes, tools, and standards

• Support team members by sharing knowledge and fostering a collaborative working environment

Required Qualifications

• Proficiency in Custom Application Development and hands-on coding experience

• Strong foundation in Software Engineering principles, including object-oriented design and development

• Experience in software design and solution development for enterprise or business applications

• Ability to analyze problems and deliver efficient, practical solutions

• Experience working in Agile or iterative development environments

• Strong communication and collaboration skills with diverse stakeholders

• Ability to work independently while contributing effectively within a team

Preferred Qualifications (Optional)

• Familiarity with modern development frameworks and tools

• Exposure to cloud-based environments or microservices architecture

• Knowledge of DevOps practices such as CI/CD pipelines

• Experience in performance optimization and application scalability

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job Description:

1.                  Design and implement Teamcenter PLM architecture solutions.

2.                  Lead Teamcenter implementation and customization projects.

3.                   Work on Product Configurator, Easy Plan, and Service Lifecycle Management (SLM) modules.

4.                   Integrate Teamcenter with SAP systems and other enterprise applications.

5.                  Collaborate with business stakeholders to gather requirements and translate them into PLM solutions.

6.                   Provide technical leadership and ensure best practices in PLM development and deployment.

Required Skills

1.                  Strong experience with Teamcenter PLM Architecture.

2.                  Functional and development experience in Teamcenter.

3.                  Implementation experience in:

4.                  Product Configurator

5.                  Easy Plan

6.                  Service Lifecycle Management (SLM)

7.                  SAP Integration

8.                  Strong understanding of EIS: Teamcenter Product (PLM).

Intrinsic is an AI robotics group at Google aiming to reimagine the potential of industrial robotics. Our team believes that advances in AI, perception and simulation will redefine what’s possible for industrial robotics in the near future – with software and data at the core.

Our mission is to make industrial robotics intelligent, accessible, and usable for millions more businesses, entrepreneurs, and developers. We are a dynamic team of engineers, roboticists, designers, and technologists who are passionate about unlocking the creative and economic potential of industrial robotics.

Role

As the Technical Lead for Customer Success, you will drive the strategic adoption of Intrinsic’s product suite across the challenging production environments of our industry-leading partners.

You and your team will partner closely with our customers to drive the end-to-end delivery of complex robotic automation systems. Ensuring a smooth customer experience from initial outreach, through architecting technical solutions, to delivering first-of-a-kind production deployments and managing long-term lifecycle success.

As part of the regional leadership team, you will collaborate closely with our global leadership team to convert Intrinsic’s Go-To-Market strategy into regional actions. As the Technical Lead you will be accountable for technical feasibility and execution across all APAC engagements and to leverage your team to maximize the business outcomes across them. All while ensuring close alignment with a wide range of external and internal stakeholders.

How your work moves the mission forward

• Partner with cross-functional teams and lead the conceptualization, scoping, and production delivery of novel industrial robotic solutions that solve real-world customer challenges.
• Drive alignment on scope and timelines, across internal and external stakeholders, with technical and non-technical background, balancing technical feasibility with risk management and high-quality outcomes. 
• Proactively monitor existing production systems and drive root-cause analysis and resolution on likely high-severity customer issues, before they impact production.
• Design, implement, and maintain high-quality software while guiding customers to apply Intrinsic’s products effectively. 
• Act as a bridge between customers and internal teams, especially to shape our product roadmap and to serve as a senior escalation point for APAC customers. 
• Act as a bridge to global leadership, especially by proactively identifying and raising areas in which refinements in our strategy are needed.
• Manage and grow the regional Customer Success engineering team, especially by cultivating team motivation through clear communication, providing the "why" and "how" behind strategic changes and regional decisions.

Skills you will need to be successful

• A demonstrable history of successfully leading engineering projects, coupled with a genuine drive and passion for close, everyday user engagement alongside the Business Development and Product teams.
• Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience.
• Proficiency in modern software development, specifically with C++ and/or Python in a professional environment.
• Advanced end-to-end understanding of industrial automation systems and a proven track record of delivering robotics solutions into production, paired with the change management skills necessary to ensure seamless operational adoption.
• Skilled at reconciling competing constraints through critical thinking and the ability to guide customers to scalable solutions, particularly when introducing novel tech to established industrial sectors.
• Concise and clear communicator with a professional fluency in English and a willingness to frequently travel internationally to support customer engagements hands-on. 

Skills that will differentiate your candidacy

• Experience leading and scaling a forward-deployed engineering team, including building repeatable playbooks for customer onboarding as well as deployment and diagnostics of state of the art robotic production systems.
• Expertise in navigating cultural nuances and building trusted, high-level relationships with operational executives and technical leaders internationally, specifically across the APAC region.
• Demonstrable experience in one or more of the following areas: industrial robot programming (e.g., Fanuc, KUKA, UR, ABB, Yaskawa), PLC programming (e.g., Beckhoff, Siemens), machine vision or industrial bus systems (especially EtherCAT), virtual commissioning and simulation
• Familiarity with cloud-native technologies and distributed systems, such as Kubernetes, gRPC, Protobuf, Bazel, and real-time architectures.

Intrinsic is an AI robotics group at Google aiming to reimagine the potential of industrial robotics. Our team believes that advances in AI, perception and simulation will redefine what’s possible for industrial robotics in the near future – with software and data at the core.

Our mission is to make industrial robotics intelligent, accessible, and usable for millions more businesses, entrepreneurs, and developers. We are a dynamic team of engineers, roboticists, designers, and technologists who are passionate about unlocking the creative and economic potential of industrial robotics.

Role

As a Senior Customer Success Engineer, you will partner closely with our customers to drive the end-to-end delivery of complex robotic automation systems. You will lead high-impact initiatives across the APAC region, from architecting technical solutions to delivering first-of-a-kind production deployments and managing long-term lifecycle success. By enabling users to fully leverage Intrinsic’s product suite, you will accelerate the strategic adoption of next-generation industrial automation in diverse and challenging production environments.

How your work moves the mission forward

• Partner closely with our customers and other Intrinsic team members to progress engagements against our shared goals.
• Conceptualize new industrial robotic automation solutions and scope the path to deliver them into production. 
• Contribute to projects directly by designing, implementing, testing, and maintaining high-quality software based on Intrinsic's product. Or enable our customers to progress them more independently, by guiding them to apply Intrinsic’s product effectively.
• Ensure clarity and alignment around outcomes you own. Owning communication across internal and external stakeholders, with technical and non-technical backgrounds. 
• Be a bridge to the wider Intrinsic team to shape our product roadmap and address customer feedback.

Skills you will need to be successful

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience.
• Proven track record of delivering modern industrial automation solutions into production, with a demonstrated ability to navigate ambiguity, debug issues and drive results.
• Advanced end-to-end understanding of industrial automation systems and the ability to guide customers to scalable solutions.
• Proficiency in modern software development, specifically with C++ and/or Python in a professional environment.
• A passion for being part of a forward deployed team that, together with functions like BD and Product, engages closely with our users every day.
• Professional fluency in English and a willingness to frequently travel internationally to support customer engagements in the APAC region.

Skills that will differentiate your candidacy

• Demonstrable experience in one or more of the following areas: industrial robot programming (e.g., Fanuc, KUKA, UR, ABB, Yaskawa), PLC programming (e.g., Beckhoff, Siemens), machine vision or industrial bus systems (especially EtherCAT), virtual commissioning and simulation
• Experience with cloud-native technologies and distributed systems, including Kubernetes, gRPC, Protobuf, Bazel, and real-time architectures.
• Ability to build responsive, custom operator interfaces using modern web frameworks such as Angular.
• Familiarity writing code that leverages ROS (2), its major frameworks and Gazebo.
• Experience in leading multidisciplinary project teams to deploy robotic systems.

• Working location at Harbourfront

• Working hour: Monday –Friday (8:30am – 5:30pm)

• AWS + Variable Bonus

• Excellent Welfare &Benefits

• Well Established German MNC Freight Forwarding Company

Job Scope

• Purchase, setup, install and/or support all servers, workstations and laptop, and office network, telecommunications and other peripheral hardware in a networked environment at all company site within the region. Include hardware and operating system software support
• Maintain WAN and internet connectivity of all company sites within the region, including Active Directory access, connectivity to corporate WAN, maintenance of regional user accounts, and maintenance of regional network resources
• Oversees troubleshooting, systems backup, archiving and disaster recovery procedures.
• Maintain system documentation
• Oversees all help desk activities at the region level
• Provide end-user software support for Words, Excel, PowerPoint and other third-party productivity and utility software
• Ensure proper licensing of all software
• Citrix client support
• Install and test approved software and software upgrades in the network environment
• Maintain network maps of all sites
• Select, liaise with and monitor the performance of IT suppliers that may be utilized for a variety of IT services (e.g. ISP, hardware purchases, consulting etc.)
• Setup and maintain all office security system and telecommunication system, including routing for seating assignments
• International travel to all sites within the region as and when required, approved by the requesting manager with approval by Director and by Regional Director
• Performs other duties as assigned by Group Chief Information Officer

Requirement

• Degree in Computer Science /Information Technology or equivalent
• 2 – 4 years of working experience in handling server and computer network, network administration and network installation

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOOSOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Details:

• Role: Salesforce Service Manager
• Total Experience: 10+ Years
• Relevant Experience: 10+ Years
• BGV/Compliance: EP / Citizen / PR
• Location: Singapore On Site
• Work Mode: 5 days' Work from Office
• Budget: (Open to Market )

KeyResponsibilities

1.Technical Service Ownership

·      Own end-to-end SalesforceService Cloud platform for customer service operations

·      Ensure high availability,performance, and scalability for high-volume telco workloads

·      Lead incident, problem, andchange management with root cause analysis (RCA)

·      Define and enforce SLA/SLO/SLImetrics

2.Solution Architecture & Design

·      Define and govern Salesforcearchitecture aligned with enterprise standards

·      Design scalable solutions for:

·      Case management &omnichannel routing

·      Complaint & escalationhandling

·      Service request lifecycle

·      Review and approve solutiondesign, technical specifications, and code quality

·      Ensure best practices in datamodel design, security, and performance optimization

3.Integration with Telco Ecosystem (BSS/OSS)

·      Lead integration betweenSalesforce and telco systems:

·      Billing & chargingplatforms

·      Order Management Systems (OMS)

·      CRM/CDP systems

·      Network provisioning &assurance systems

·      Define integration patterns:

·      Real-time APIs (REST/SOAP)

·      Event-driven architecture(streaming, queues)

·      Batch/data synchronization

·      Ensure data consistency,latency optimization, and fault tolerance
DevOps& Release Management

·      Establish and manage CI/CDpipelines for Salesforce deployments

·      Oversee version control,environment strategy, and release governance

·      Ensure automated testing, codereview, and deployment quality

Drive adoption of DevOps best practices

The Senior Service Management / Lead Architect is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 

The role combines strong technical expertise, architectural leadership, project management, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Acting as a trusted advisor, the consultant supports clients throughout their digital transformation journey by aligning technology, processes, and governance with business objectives, while driving innovation, performance, and continuous improvement. 

Key Responsibilities:  

Consulting & Customer Value 

• Deliver high added-value consulting services to our customers. 

• Act as a trusted partner for business and IT stakeholders, including executive and CXO-level. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Solution Architecture & Implementation 

• Design end-to-end ServiceNow architectures aligned with business strategy and best practices. 

• Lead and contribute to the implementation of ITSM, ITOM, HR, SecOps, GRC, CSM, and other related modules. 

• Ensure technical and functional coherence of the platform and integrations. 

• Ensure compliance with standards, governance frameworks, and security requirements. 

Project & Delivery Management 

• Lead and contribute to large-scale transformation programs and multi-country deployments. 

• Ensure project delivery within scope, budget, and timeline. 

• Drive continuous efforts to reach project targets and customer business goals. 

• Support project governance, risk management, and change management activities. 

• Participate in project sizing, costing, and business case development. 

Reporting & Documentation 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure proper documentation of technical and functional assignments. 

• Maintain project documentation, architecture designs, and operational procedures. 

Leadership & Team Development 

• Lead and mentor technical and functional teams. 

• Share best practices and promote ServiceNow standards. 

• Deliver workshops, training sessions. 

• Support team development and knowledge transfer. 

Expertise & Knowledge Management 

• Participate in the development of the company’s expertise materials and knowledge base. 

• Capitalize on project experience to enrich methodologies, accelerators, and frameworks. 

• Contribute to innovation and continuous improvement initiatives. 

• Contribute to presales activities. 

Required Skills & Experience 

Professional Experience 

• 12+ years of experience in ServiceNow consulting, architecture, and implementation. 

• Proven experience in international and complex environments. 

• Track record of leading large-scale programs and multi-disciplinary teams. 

Technical Skills 

• Strong expertise in ServiceNow architecture and development. 

• Advanced knowledge of ITSM, ITOM, HR, SecOps, GRC, CSM and other related modules 

Business & Consulting Skills 

• Business analysis and requirements management. 

• Project and program management. 

• Financial assessment, business case, and ROI analysis. 

• Presales and customer engagement experience is a plus. 

Soft Skills 

• Excellent communication skills (written and verbal). 

• Ability to interact with executive and senior stakeholders. 

• Strong leadership and coaching mindset. 

• Customer-oriented, pragmatic, and solution-driven. 

• Strong analytical and problem-solving abilities. 

Education & certifications 

• Master’s degree in information systems, Computer Science, Engineering, or equivalent; MBA or Executive Education is a plus. 

• ServiceNow Certified Master Architect or multiple CIS certifications (ITSM, ITOM, HR, SecOps, GRC, CSM, or related modules) with related project experiences 

• ITIL Certification. 

• Scrum Master / Agile Certification. 

The Senior Service Management / Lead Architect is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 

The role combines strong technical expertise, architectural leadership, project management, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Acting as a trusted advisor, the consultant supports clients throughout their digital transformation journey by aligning technology, processes, and governance with business objectives, while driving innovation, performance, and continuous improvement. 

Key Responsibilities:  

Consulting & Customer Value 

• Deliver high added-value consulting services to our customers. 

• Act as a trusted partner for business and IT stakeholders, including executive and CXO-level. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Solution Architecture & Implementation 

• Design end-to-end ServiceNow architectures aligned with business strategy and best practices. 

• Lead and contribute to the implementation of ITSM, ITOM, HR, SecOps, GRC, CSM, and other related modules. 

• Ensure technical and functional coherence of the platform and integrations. 

• Ensure compliance with standards, governance frameworks, and security requirements. 

Project & Delivery Management 

• Lead and contribute to large-scale transformation programs and multi-country deployments. 

• Ensure project delivery within scope, budget, and timeline. 

• Drive continuous efforts to reach project targets and customer business goals. 

• Support project governance, risk management, and change management activities. 

• Participate in project sizing, costing, and business case development. 

Reporting & Documentation 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure proper documentation of technical and functional assignments. 

• Maintain project documentation, architecture designs, and operational procedures. 

Leadership & Team Development 

• Lead and mentor technical and functional teams. 

• Share best practices and promote ServiceNow standards. 

• Deliver workshops, training sessions. 

• Support team development and knowledge transfer. 

Expertise & Knowledge Management 

• Participate in the development of the company’s expertise materials and knowledge base. 

• Capitalize on project experience to enrich methodologies, accelerators, and frameworks. 

• Contribute to innovation and continuous improvement initiatives. 

• Contribute to presales activities. 

Required Skills & Experience 

Professional Experience 

• 12+ years of experience in ServiceNow consulting, architecture, and implementation. 

• Proven experience in international and complex environments. 

• Track record of leading large-scale programs and multi-disciplinary teams. 

Technical Skills 

• Strong expertise in ServiceNow architecture and development. 

• Advanced knowledge of ITSM, ITOM, HR, SecOps, GRC, CSM and other related modules 

Business & Consulting Skills 

• Business analysis and requirements management. 

• Project and program management. 

• Financial assessment, business case, and ROI analysis. 

• Presales and customer engagement experience is a plus. 

Soft Skills 

• Excellent communication skills (written and verbal). 

• Ability to interact with executive and senior stakeholders. 

• Strong leadership and coaching mindset. 

• Customer-oriented, pragmatic, and solution-driven. 

• Strong analytical and problem-solving abilities. 

Education & certifications 

• Master’s degree in information systems, Computer Science, Engineering, or equivalent; MBA or Executive Education is a plus. 

• ServiceNow Certified Master Architect or multiple CIS certifications (ITSM, ITOM, HR, SecOps, GRC, CSM, or related modules) with related project experiences 

• ITIL Certification. 

• Scrum Master / Agile Certification. 

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services 

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

Seeking an experienced Assistant Service Delivery Manager to lead and oversee the efficient operation and maintenance of IT Systems. The Service Delivery Manager is responsible for ensuring the efficient operation, maintenance, and continuous improvement of IT systems and services. This role involves managing service delivery teams, overseeing vendors, ensuring compliance with SLAs, and maintaining high standards of system reliability and security.

Be Part of Our Succes

Team Leadership & Management

• Lead, mentor, and motivate a team of at least 5 members (Level 1 and Level 2 support).
• Foster a collaborative and high-performance work environment.

Service Operations & Maintenance 

• Oversee day-to-day IT system operations and ensure compliance with security and safety standards.
• Develop and manage preventive maintenance programs.
• Coordinate and manage maintenance schedules, change requests, service requests, and repairs.

Asset & Documentation Management 

• Track and manage IT assets effectively.
• Maintain accurate documentation and records to support compliance and audit requirements.
• Prepare and deliver reports such as incident reports, maintenance reports, and other O&M documentation.

Vendor & Sub-Contractor Management 

• Collaborate with external service providers and contractors as needed.
• Negotiate contracts and manage vendor relationships.
• Ensure subcontractor performance meets contractual obligations.

Service Level & Performance Monitoring 

• Monitor and maintain Service Level Agreements (SLAs).
• Implement performance improvement initiatives where necessary.

Financial Management 

• Manage budgets and ensure cost control for service delivery operations.

Customer Engagement 

• Act as the primary point of contact for customers regarding service delivery matters.
• Ensure timely communication and resolution of issues.

Qualities We Value

• Minimum 3–4 years of experience in IT System Operation & Maintenance (O&M) roles.
• Strong knowledge of maintenance best practices and IT service management.
• Good understanding and practical application of ITIL framework.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Proficient in both written and spoken English.
• Effective communication and stakeholder management skills.
• Proactive, self-driven, and able to work independently.
• Ability to manage multiple priorities under pressure.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

On behalf of our client, we are seeking a Field Support Executive | Software Development for an Original Equipment Manufacturer (OEM) in the Building Equipment Industry.

JOB OVERVIEW

The Engineer shall collaborate with the team to drive field innovation initiatives to improve field efficiency and productivity. He/she shall work on projects for the Remote Monitoring System (RMS), Field Service Management
System (FSMS), mobile application, and all other digital-related matters
about Field Operation.

RESPONSIBILITIES & DUTIES
• Drive improvement in field efficiency and productivity
• Plan, develop, and implement field innovation initiative projects via IoT, Robotics
• Work on improvement for existing technology and systems in place ie RMS & FSMS
• Provide support to the Field Operation team in the adoption of new technology
• Troubleshooting of implemented systems in the field
• Other projects deemed applicable by the Manager

QUALIFICATIONS & SKILLS

• A Bachelor’s Degree / Diploma in the field of Engineering (diploma holders require relevant work experience)
• General Computing Knowledge in Microsoft Word, Excel & Powerpoint
• Programming Software knowledge in C, C++, Javascript, Python & SQL
• Hardware knowledge of Arduino & Raspberry Pi (not a must)
• Motivated and driven

Job location: East

EA License No. : 22C0971 | EA Registration No. : R21101298

Job Requirements:

• 1 to 2 years hands on experiences on application support is preferable
• Good knowledge about banking and experiences to configuration, rule set up, troubleshoot is preferable.
• Knowledge about SWIFT Alliance Gateway (SAG & SNL), HSM (especially in the areas of connectivity, routing, communication with network) is highly valued.
• Knowledge about SIT, UAT and Production environments.
• Analytical skill to analyze the user requirements, investigating the issues and ability to provide resolutions to resolve the issues effectively.
• Basic knowledge and experience in Linux commands and SQL queries is a must.

Job Responsibilities:

• Address the operational queries raised by users and provide the necessary information to close the ticket.
• Perform and document SIT/UAT for the developments done on AMH.
• Support UAT on AMH, carry out investigations on issues reported and provide the effective fixes.
• Support and/or perform other tests when necessary, in UAT to ensure the environment is stable for the Testing.
• Prepare the necessary change details for the production releases.
• Any relevant tasks, which may present from time to time, related to the AMH project

Kindly take note of the following details for shift work

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays on rotational shift basis

Your Responsibilities

• Lead technical execution of navigation system projects, including installation, retrofit, and commissioning of ECDIS and radar systems aboard SOLAS vessels

• Provide on‑site and remote technical support during installation phases, troubleshooting hardware and software integration issues to minimize vessel downtime

• Conduct training sessions for internal teams, partners, and vessel crews to ensure proficiency with ChartWorld systems

• Perform system configuration, quality checks, and final testing to ensure installations meet IMO/IEC compliance and company quality standards

• Collaborate with Sales and Operations teams to define project scope, manage timelines, and ensure smooth transition from sale to service

• Maintain accurate project records, installation logs, and service reports in CRM and project management tools

• Frequent domestic and international travel for vessel visits, yard periods, and partner support

What We Need From You

• Maritime industry experience (essential)

• Minimum 3 years in a technical engineering role, preferably with ECDIS and bridge navigation equipment

• Hands‑on experience with radar installation and digital chart data (ENC/SENC) – highly desirable

• Strong troubleshooting skills with the ability to resolve complex technical issues under pressure

• Fluent in English, both spoken and written (mandatory)

• Knowledge of MS Office (essential) and familiarity with CRM applications

• Ability and willingness to travel (domestic and international)

• Strong work ethic and attention to detail

• Open to new technology and an environment that is in constant change

What Is In It For You

• A competitive salary & benefits package

• Access to in‑house learning platform – Teledyne University

• 18 vacation days

• Fitness bonus

• Individual learning & development budget

• Medical insurance