Total 527 social responsibility manager job vacancies in Customer Service category

Key Responsibilities

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

Branch Manager (Johor) – F&B Equipment Industry

We are looking for a dynamic Branch Manager to lead our Johor branch in the F&B equipment industry.

Job Responsibilities:

• Manage daily branch operations (sales, rental & servicing of F&B equipment)
• Lead and motivate sales & technical teams to achieve targets
• Develop new business opportunities within F&B sector
• Oversee customer accounts and ensure service quality
• Monitor stock, logistics, and branch performance reporting

Requirements:

• Experience in sales / branch management (F&B or related industry preferred)
• Strong leadership and communication skills
• Result-driven and able to manage team performance

Salary & Benefits:

• RM8000 – RM10000 (based on experience)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Commission + Incentives
• EPF, SOCSO, EIS

職位描述

- 秉承日本待客之道（Omotenashi）標準，引領團隊提供熱情、周到、專業的客戶體驗。

-指導和輔導團隊，協助客戶在客戶旅程的各個階段進行產品選擇。

-透過輔導、角色扮演引導和銷售/服務培訓計劃，推動團隊持續發展

-負責精品店日常運營，包括庫存管理、卓越運營以及維護高端舒適的店鋪環境

- 規劃、協調並領導參與展覽會、巡迴推廣會和品牌活動，以最大限度地提高客戶參與度和銷售機會。

- 透過加強與企業合作夥伴的關係並確保品牌形象的一致性，支持品牌成長計畫。

-執行並監控銷售策略，以實現個人、團隊和門市的績效目標，同時培養高績效的團隊文化。

■必備：

-至少3年零售、旅館、婚禮或奢侈品服務業的領導經驗

- 具備卓越的領導力，能夠指導、輔導和激勵團隊成員，以實現卓越的服務和銷售表現。

- 具備卓越的客戶服務和諮詢技巧，並擁有強烈的以客戶為中心的理念

熱情、體貼、專業，並致力於提供卓越的飯店服務體驗。

積極的態度、較強的團隊合作精神以及營造協作工作環境的能力

-具備追蹤、管理及實現個人及團隊銷售目標的成熟能力

-精通英語和中文，能夠有效地與多元化的客戶群溝通

申請連結：https://jobs.persolmalaysia.com/detail/38544?apply_id=38544&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：wanling.yap@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Job Description

-Lead the delivery of warm, thoughtful, and professional customer experiences in line with Japanese Omotenashi hospitality standards

-Guide and mentor the team in assisting customer with product selections across various stages of customer journey

-Drive continuous team development through coaching, roleplay facilitation, and sales/service training initiatives

-Oversee daily boutique operations, including inventory management, operational excellence, and maintaining a premium and welcoming store environment

-Plan, coordinate, and lead participation in expos, roadshows, and brand-led events to maximize customer engagement and sales opportunities

-Support brand growth initiatives by strengthening relationships with corporate partners and ensuring consistent brand representation

-Execute and monitor sales strategies to achieve individual, team, and store performance targets while fostering a high-performing team culture.

■MUST TO HAVE:

-Minimum 3 years of leading experience in the retail, hospitality, bridal, or luxury service industry

-Strong leadership with the ability to guide, coach, and motivate team members to achieve service and sales excellence

-Excellent customer service and consultation skills with a strong Customer-Focused mindset

-Warm, caring, and professional personality with a passion for delivering exceptional hospitality experiences

-Positive attitude, strong teamwork mindset, and ability to foster a collaborative working environment

-Proven ability to track, manage, and achieve individual and team sales targets

-Proficient in both English and Chinese to effectively communicate with a diverse customer base

Apply Link: https://jobs.persolmalaysia.com/detail/38544?apply_id=38544&utm_source=jobstore&utm_medium=sponsored

Contact Email: wanling.yap@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

分公司經理（柔佛州）－餐飲設備業

我們正在尋找一位充滿活力的分公司經理來領導我們在柔佛州的餐飲設備分公司。

工作職責：

• 管理分店日常營運（餐飲設備的銷售、租賃及維修）
• 領導並激勵銷售和技術團隊實現目標
• 在食品飲料產業內開發新的商機
• 負責客戶帳戶管理，確保服務品質
• 監控庫存、物流和分支機構績效報告

要求：

• 具備銷售/門市管理經驗（餐飲或相關行業優先）
• 較強的領導能力與溝通能力
• 結果導向，並具備管理團隊績效的能力

薪資福利：

• 8000 馬幣 – 10000 馬幣（視經驗而定）
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 個人休假
• 佣金 + 獎勵
• 僱員公積金 (EPF)、社保 (SOCSO)、就業保險計劃 (EIS)

COMPANY DESCRIPTION

Founded in 1978 as Singapore's first family service centre, Allkin Singapore is a community-centric social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, build a brighter future, and inspire others to do the same.

RESPONSIBILITIES

As a Social Worker in the Senior Service team, you will play a vital role in supporting seniors to age well within their communities. You'll walk alongside them and their caregivers to strengthen their well-being, preserve dignity, and enable ageing-in-place. Through meaningful engagement, coordinated care, and thoughtful casework, you will be part of a dedicated team shaping a more inclusive and elder-friendly society.

Roles & Responsibilities

• Conduct triage and intake assessments for seniors referred to our services.
• Provide case management for individuals and families, with a focus on person-centred care planning.
• Conduct home visits to better understand the senior's environment and develop holistic care plans.
• Perform psycho-social assessments to identify risks and strengths and recommend appropriate interventions.
• Work closely with caregivers, healthcare professionals, and community partners to coordinate seamless care and support.
• Ensure timely and accurate case documentation and reporting.
• Contribute to internal projects, reports, and process improvements when needed.
• Participate in team meetings, supervision, and ongoing training for continuous growth.

• Bachelor's, Postgraduate Diploma, or Master's in Social Work.
• Open to new graduates and early-career professionals in social work.
• Genuine passion for working with seniors and supporting caregivers in a community setting.
• Able to work independently while contributing to a collaborative team environment.
• Strong interpersonal, communication, and organisational skills.
• Proficient in written and spoken English.
• Fluency in a local Mother Tongue language and/or dialects is a plus.
• Committed to upholding the values and standards of the social work profession.
• Aligned with Allkin's core values: Accountability, Mastery, Kindred Spirit, Fortitude, Sparkle, and Care.

Liberte HR Services Pte Ltd is the designated recruitment partner for Allkin Singapore. As part of the hiring process, you may receive communication from them regarding this opportunity.

About Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Responsibilities:

• Provide counselling, programme and case management services
• Conduct talks, workshops and training etc

Requirements:

• MUST possess minimum Degree in Social Work
• 3 to 5 years of experience in social work / counseling preferred, but fresh graduates are welcome to apply.
• Preferably with specialist skills training in family violence, family and marital therapy
• Good communication & interpersonal skills

Work Location: Choa Chu Kang, Bukit Panjang

If you’re interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/ 
For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.

Working Hours

Monday – Friday
Office Hours

Job Summary

Support inpatient operations by conducting social and financial assessments, facilitating patient admissions and transfers, and coordinating care services to ensure smooth patient transitions and optimal bed utilisation.

Key Responsibilities

• Conduct social and financial assessments for inpatient referrals
• Provide financial counselling to patients and their families
• Prepare assessment recommendations to support patient care planning
• Support bed allocation and bed management activities
• Coordinate with multidisciplinary teams to facilitate patient admissions and transfers
• Participate in quality improvement initiatives to enhance operational efficiency and patient experience
• Maintain accurate documentation and records
• Support departmental projects and administrative duties as assigned

Requirements

• Degree in Psychology / Social Service or related discipline
• Experience in healthcare, social services, psychology, case management, or related fields is advantageous

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description :

• Create personalised care plans tailored to the needs of the resident
• Implement care plans and regularly record residents' progress
• Design and organise programs and activities to address residents' care requirements
• Prepare and submit review reports and monthly interview records every 6 month
• Collaborate with relevant stakeholders to coordinate and ensure comprehensive care for residents

Job Requirement :

• Min Diploma/Degree in Social Work/Psychology/Counselling
• At least 1 year of relevant healthcare industry experience
• Good interpersonal and problem-solving skills
• Proficient in English and able to converse in dialects or other languages
• Office Hours: 5 days work week

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Responsibilities

Casework & Counselling, Information & Referral

1.    Provide Information and Referral services

2.    Provide case intake for walk-in clients

3.    Handle up to 30 cases as assigned, maintain client’s records and monitor their progress

4.    Activate the cases in each quarter and ensure timely closure for inactive cases that are no longer in need of service

5.    Complete case recordings timely

6.    Provide timely response and relevant intervention to clients

7.    Collaborate with relevant partners in addressing the concerns faced by the family through case conferences and other collaborative intervention

8.    Attend regular supervision for case direction, support and enhancement of clinical skills

Community Work and Groupwork

1.    Be a member of the Community Work Task Group

2.    Assess the needs and requirements of the community within the FSC boundary for intervention

3.    Plan, organise, execute and evaluate community work interventions

4.    Develop the proposal paper for a Groupwork project

5.    Coordinate, facilitate and evaluate the groupwork

Qualifications and Requirements

1.    Degree in Social Work; preferably an accredited Social Worker

2.    Minimum 3-5 years’ relevant work experience in social work setting

3.    Has a pleasant disposition, with good communication and interpersonal skills

Social Worker 

• Salary : $3,500 - $4,500 
• Location: Bukit Batok
• Working hours: Mon to Thursday (8am to 6pm) /  (830am -630pm)
• Friday (8am to 5pm)  (830am -530pm

Job Responsibilities

• Develop individualise care plans for residents
• Execute the care plan and monitor progress
• Coordinate care for residents with relevant stakeholder

Requirements

• Degree in Social Work
• Preferably experience in Social Service Sector or related field

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Social Worker 

• Salary : $3,500 - $4,500
• Location: Buangkok
• Working hours: Monday - Friday (44 hours per week)
• 8am to 5pm / 8.30am to 5.30pm / 9am to 6pm
• Once a month 8am - 8pm shift

Job Responsibilities

• Develop individualise care plans for residents
• Execute the care plan and monitor progress
• Develop and implement programmes and activities to meet the residents’ care needs
• Put up 6th monthly review reports and monthly interview records for about 50 residents

Job requirements

• Degree in Social Work
• At least 1 year of relevant experience

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

About Restorative Care Department:

Restorative Care Department (RCD) was started in 2006, with one Family Resource Centre located within Prison Link Centre (Changi) specializes in serving offenders, ex-offenders and their families through a variety of programmes.

Case Management Services (CMS) was launched in 2019 to provide short-term case management for releasing inmates. Its objectives are to assist clients and their families with reintegration into society, offer individual support and guidance for transitioning back into the community, and address criminogenic needs to prevent re-offending and relapse.

Responsibilities:

• Provide information and referral services for offenders, ex-offenders, and/or their next of kin
• Conduct risk assessment, social investigation, assessment, case formulation, intervention planning.
• Timely preparation and submission of reports and case recordings.
• Conduct meetings, sessions, workshops and programme to offenders, ex-offenders, and/or their next of kin
• Required to cover office duties at various centres

Requirements:

• Degree in Social Work or Degree with a Graduate Diploma in Social Work from an accredited institution
• Possess at least two (2) years of experience working in a similar setting (e.g. Social service agencies)
• Comfortable to work with offenders and ex-offenders in Police and Prison settings
• Able to work in a fast-pace and stressful environment.
• Required to work on weeknights and weekends on needs basis
• Has maturity, communication skills and interpersonal skills to work with professionals, and families from diverse backgrounds
• Able to develop empathy/ empathic responses, reflective capacity self-awareness.
• Adaptive with multi-tasking skills and problem-solving skills
• Personal effectiveness, independence, and good time management
• Has strong writing skills
• Team player

Work Location: Simei

If you are interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.

Social Worker 

• Salary : $3,500 - $4,500
• Location: Buangkok
• Working hours: Monday - Friday (44 hours per week)
• 8am to 5pm / 8.30am to 5.30pm / 9am to 6pm
• Once a month 8am - 8pm shift

Job Responsibilities

• Develop individualise care plans for residents
• Execute the care plan and monitor progress
• Develop and implement programmes and activities to meet the residents’ care needs
• Put up 6th monthly review reports and monthly interview records for about 50 residents

Job requirements

• Degree in Social Work
• At least 1 year of relevant experience

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Social Worker 

• Salary : $3,500 - $4,500 
• Location: Bukit Batok
• Working hours: Mon to Thursday (8am to 6pm) /  (830am -630pm)
• Friday (8am to 5pm)  (830am -530pm

Job Responsibilities

• Develop individualise care plans for residents
• Execute the care plan and monitor progress
• Coordinate care for residents with relevant stakeholder

Requirements

• Degree in Social Work
• Preferably experience in Social Service Sector or related field

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279