Total 490 Others qa manager job vacancies in Customer Service category

Branch Manager (Johor) – F&B Equipment Industry

We are looking for a dynamic Branch Manager to lead our Johor branch in the F&B equipment industry.

Job Responsibilities:

• Manage daily branch operations (sales, rental & servicing of F&B equipment)
• Lead and motivate sales & technical teams to achieve targets
• Develop new business opportunities within F&B sector
• Oversee customer accounts and ensure service quality
• Monitor stock, logistics, and branch performance reporting

Requirements:

• Experience in sales / branch management (F&B or related industry preferred)
• Strong leadership and communication skills
• Result-driven and able to manage team performance

Salary & Benefits:

• RM8000 – RM10000 (based on experience)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Commission + Incentives
• EPF, SOCSO, EIS

職位描述

- 秉承日本待客之道（Omotenashi）標準，引領團隊提供熱情、周到、專業的客戶體驗。

-指導和輔導團隊，協助客戶在客戶旅程的各個階段進行產品選擇。

-透過輔導、角色扮演引導和銷售/服務培訓計劃，推動團隊持續發展

-負責精品店日常運營，包括庫存管理、卓越運營以及維護高端舒適的店鋪環境

- 規劃、協調並領導參與展覽會、巡迴推廣會和品牌活動，以最大限度地提高客戶參與度和銷售機會。

- 透過加強與企業合作夥伴的關係並確保品牌形象的一致性，支持品牌成長計畫。

-執行並監控銷售策略，以實現個人、團隊和門市的績效目標，同時培養高績效的團隊文化。

■必備：

-至少3年零售、旅館、婚禮或奢侈品服務業的領導經驗

- 具備卓越的領導力，能夠指導、輔導和激勵團隊成員，以實現卓越的服務和銷售表現。

- 具備卓越的客戶服務和諮詢技巧，並擁有強烈的以客戶為中心的理念

熱情、體貼、專業，並致力於提供卓越的飯店服務體驗。

積極的態度、較強的團隊合作精神以及營造協作工作環境的能力

-具備追蹤、管理及實現個人及團隊銷售目標的成熟能力

-精通英語和中文，能夠有效地與多元化的客戶群溝通

申請連結：https://jobs.persolmalaysia.com/detail/38544?apply_id=38544&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：wanling.yap@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Job Description

-Lead the delivery of warm, thoughtful, and professional customer experiences in line with Japanese Omotenashi hospitality standards

-Guide and mentor the team in assisting customer with product selections across various stages of customer journey

-Drive continuous team development through coaching, roleplay facilitation, and sales/service training initiatives

-Oversee daily boutique operations, including inventory management, operational excellence, and maintaining a premium and welcoming store environment

-Plan, coordinate, and lead participation in expos, roadshows, and brand-led events to maximize customer engagement and sales opportunities

-Support brand growth initiatives by strengthening relationships with corporate partners and ensuring consistent brand representation

-Execute and monitor sales strategies to achieve individual, team, and store performance targets while fostering a high-performing team culture.

■MUST TO HAVE:

-Minimum 3 years of leading experience in the retail, hospitality, bridal, or luxury service industry

-Strong leadership with the ability to guide, coach, and motivate team members to achieve service and sales excellence

-Excellent customer service and consultation skills with a strong Customer-Focused mindset

-Warm, caring, and professional personality with a passion for delivering exceptional hospitality experiences

-Positive attitude, strong teamwork mindset, and ability to foster a collaborative working environment

-Proven ability to track, manage, and achieve individual and team sales targets

-Proficient in both English and Chinese to effectively communicate with a diverse customer base

Apply Link: https://jobs.persolmalaysia.com/detail/38544?apply_id=38544&utm_source=jobstore&utm_medium=sponsored

Contact Email: wanling.yap@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

分公司經理（柔佛州）－餐飲設備業

我們正在尋找一位充滿活力的分公司經理來領導我們在柔佛州的餐飲設備分公司。

工作職責：

• 管理分店日常營運（餐飲設備的銷售、租賃及維修）
• 領導並激勵銷售和技術團隊實現目標
• 在食品飲料產業內開發新的商機
• 負責客戶帳戶管理，確保服務品質
• 監控庫存、物流和分支機構績效報告

要求：

• 具備銷售/門市管理經驗（餐飲或相關行業優先）
• 較強的領導能力與溝通能力
• 結果導向，並具備管理團隊績效的能力

薪資福利：

• 8000 馬幣 – 10000 馬幣（視經驗而定）
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 個人休假
• 佣金 + 獎勵
• 僱員公積金 (EPF)、社保 (SOCSO)、就業保險計劃 (EIS)

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level/ Diploma in any field.
• At least two (2) years of relevant working experience in handling contact centre cases in a call centre or service industry environment.
• Good knowledge of MS Excel and PowerPoint with knowledge on basic reports preparation.
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative.
• Knowledge of Quality terms, tools, and methodologies.
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.

Position Title: Principal Physiotherapist
Location: Bright Hill
Working Days: Monday – Friday
Working Hours: 8:30AM – 6:00PM
Salary: $6,000 – $8,000

Job Description

• Lead and coordinate all Physiotherapy services across the practice.
• Deliver assessment and treatment for specialised rehabilitation cases.
• Supervise Physiotherapists and Therapy Assistants.
• Develop specialised treatment pathways and integrated care programmes.
• Implement evidence-based practices and service improvement initiatives.
• Collaborate with multidisciplinary teams to support rehabilitation services.
• Conduct audits, outcome reviews, and professional development sessions.
• Represent Physiotherapy services in clinical governance and strategic meetings.
• Support rehabilitation-related marketing and community education initiatives.
• Develop and oversee educational programmes and staff training activities.
• Support business development and programme planning initiatives.
• Manage partnerships, grants, and funding opportunities.
• Participate in budgeting and policy development.

Requirements

• Bachelor's or Master's Degree in Physiotherapy recognised by the Singapore Allied Health Professions Council (AHPC).
• Registered with AHPC and possess a valid Practising Certificate.
• Possess a valid BCLS + AED certification.
• Minimum 10 years of relevant experience in a hospital or nursing home setting, including at least 3 years in a leadership role.
• Experience in advanced rehabilitation, including neurorehabilitation, orthopaedics, or geriatrics.
• Experience in quality assurance, staff supervision, and client management.
• Experience in private practice will be an advantage.
• Postgraduate qualifications or certifications in healthcare leadership will be advantageous.
• Proficient in Microsoft Office applications.

WhatsApp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Lead, coach, and support a team of student mentors to build their skills and confidence

• Provide regular guidance, feedback, and development opportunities to help the team grow

• Create a positive, collaborative, and accountable team culture

• Support mentors in creating a safe and engaging environment for students

• Guide the team in managing student behaviour and encouraging positive development

• Monitor student engagement and improve learning experiences and programme outcomes

• Oversee the daily operations of the centre and ensure programmes run smoothly

• Review and improve processes and systems to enhance efficiency and consistency

• Work closely with internal teams and stakeholders to implement initiatives and solve operational issues

• Manage reporting, documentation, and compliance requirements

• Build strong relationships with students, parents, staff, and external partners

• Act as the main point of contact for operational and programme-related matters

• Any other adhoc duties as assigned
  

Requirements:

• Diploma in Education/Psychology/Social Services or related fields

• Min 3 years related experience

• Experience in Student Care is an advantage

• Proficient in Microsoft Office applications

• Working Hours: Mon-Fri (10am - 7pm)

• Location: Ang Mo Kio

• Salary: up to $4500

• Able to start work immediate or on short notice
  

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey
EA Reg ID: R23114229
EA Licence No.:19C9603

• Lead daily operations of 3 Centers, manage multidisciplinary teams, and ensure holistic care for clients.
• Oversee assessments, admissions, and reviews; ensure compliance with MOH regulations, nursing standards, licensing, and inspections.
• Plan manpower, manage staffing, and provide coaching, training, and performance support to staff.
• Develop and maintain policies, procedures, and workflows to enhance care delivery and operational efficiency.
• Promote centre services through outreach, events, and partnerships to increase awareness and client enrolment.
• Handle regulatory submissions, workload reporting, and subvention matters.
• Ensure cost-effective use of resources while maintaining quality and productivity.
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 6 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• End-to-End Ownership & Business Impact
• Blend of Technical & Leadership Exposure

About Our Client

This organisation operates within the insurance industry and is recognised for its strong presence and operational excellence. With a significant workforce, it is committed to delivering innovative solutions and maintaining high service standards.

Job Description

• Manage the delivery of IT development services to support business objectives effectively.
• Collaborate with stakeholders to understand and address technology requirements.
• Oversee the performance of the IT development team, ensuring adherence to agreed service levels.
• Implement and maintain processes to ensure the quality and efficiency of development services.
• Monitor and report on service performance, identifying opportunities for improvement.
• Ensure compliance with industry standards and regulatory requirements within the insurance sector.
• Coordinate with external vendors and partners to deliver integrated IT solutions.
• Support the Technology department in achieving strategic goals and objectives.

The Successful Applicant

A successful IT Developer Service Manager should have:

• A strong background in IT service management, preferably within the insurance industry.
• Proven experience in managing IT development teams and delivering technology solutions.
• Excellent problem-solving skills with the ability to identify and implement improvements.
• Proficiency in managing stakeholder relationships effectively.
• Knowledge of regulatory and compliance standards relevant to the industry.
• A results-oriented approach with a focus on delivering value to the organisation.

What's on Offer

• Fixed-term contract with the opportunity to make a significant impact in the Technology department.
• An opportunity to work in the heart of London within the insurance industry.
• Be part of a company that values innovation and operational excellence.

If you are a motivated IT Developer Service Manager looking for a rewarding role in the insurance industry, we encourage you to apply today!

Contact

Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)

Quote job ref

JN-042026-7003197

Phone number

+65 6643 9741

Michael Page International Pte Ltd | Registration No. 199804751N   

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The CRM & Customer Lifecycle Manager is responsible for developing and driving customer lifecycle and retention strategies for The Wonder Shop, Mediacorp's content-driven ecommerce platform. This role focuses on maximising customer lifetime value through CRM, loyalty, and personalised engagement across owned channels.

Working closely with the Marketing & Growth Strategy Manager, this role translates overall growth strategy into effective lifecycle programmes, ensuring strong customer retention, engagement, and repeat revenue contribution.

Key Responsibilities

1. Customer Lifecycle Strategy & Execution

• Develop and implement end-to-end customer lifecycle strategies across onboarding, activation, retention, and reactivation.

• Design and optimise automated customer journeys based on behavioural and transactional data.

• Continuously refine lifecycle touchpoints to improve engagement, conversion, and repeat purchase rates.

1. CRM & Retention Marketing

• Own CRM channels (email, and other owned platforms) as key drivers of customer engagement and revenue.

• Plan and execute CRM campaigns, including newsletters, triggered flows, and targeted communications.

• Ensure consistency of messaging and alignment with overall marketing campaigns.

1. Segmentation,Personalisation& Customer Insights

• Lead customer segmentation strategies to enable targeted and personalised communication.

• Leverage data to identify key customer cohorts, behaviours, and opportunities for growth.

• Translate insights into actionable CRM strategies that improve customer experience and performance.

1. LoyaltyProgrammeDevelopment

• Support the development and optimisation of loyalty programmes to drive retention and frequency.

• Design engagement mechanics (rewards, tiers, incentives) that encourage long-term customer relationships.

• Monitor loyalty performance and recommend enhancements.

1. Database Growth & Health

• Drive initiatives to grow and strengthen the customer database across digital touchpoints.

• Ensure best practices in database management, segmentation structure, and data hygiene.

• Monitor deliverability, engagement health, and compliance standards.

1. Performance Management &Optimisation

• Own CRM performance metrics including engagement rates, conversion, retention, and revenue contribution.

• Conduct testing strategies (A/B testing, journey optimisation) to continuously improve outcomes.

• Provide regular performance insights and recommendations to inform broader growth strategy.

1. Cross-Functional Collaboration

• Partner with Marketing, Merchandising, and Digital teams to align CRM initiatives with broader campaigns and business priorities.

• Work closely with the Marketing & Growth Strategy Manager to ensure lifecycle strategies support overall business goals.

• Contribute to planning discussions with a strong customer and retention perspective.

Skills & Requirements

• 4-7 years of experience in CRM, lifecycle marketing, or retention marketing

• Strong experience with CRM platforms (e.g., Dot Digital, Braze, Klaviyo, etc.)

• Proven ability to build and optimise lifecycle programmes and automated journeys

• Strong analytical skills with the ability to translate data into actionable insights

• Experience in loyalty programme design or customer engagement strategies is a plus

• Ability to balance strategic thinking with hands-on execution

• Strong stakeholder management and communication skills

The Centre Manager for Health Screening will oversee the daily operations of the centre, ensuring a seamless patient experience and adherence to all operational standards. This role requires coordination with clinical, nursing, and administrative teams to enhance workflows and maintain service quality compliance.

Key Responsibilities:

• Manage daily centre operations to ensure smooth patient flow, timely service delivery, and adherence to operational standards

• Coordinate across clinical, nursing, and administrative teams to ensure effective execution of workflows and schedules

• Monitor operational performance and identify areas for improvement in efficiency, turnaround time, and service quality

• Maintain compliance with regulatory requirements, internal SOPs, and infection control standards

• Ensure availability of medical supplies and proper maintenance of equipment to support uninterrupted operations

• Assist in audit preparation, accreditation processes, and implementation of operational guidelines

Requirements:

• Diploma or Degree in Business, Healthcare Administration, or related discipline, with relevant or equivalent experience preferred

• Prior supervisory or managerial experience is preferred

• Strong coordination, problem-solving, and communication skills

Join one of Singapore’s most trusted enrichment brands!

Our client is a leading enrichment and tutorial provider that has been helping students shine since 2002. We are looking for passionate and nurturing individuals to join their student care arm, supporting primary school students in both their academic and personal development.

Job Scope:

• Oversee daily centre operations, ensuring consistency, efficiency, and compliance with standards.
• Lead, develop, and manage staff while overseeing administration, finance, and centre performance.
• Ensure safe student transitions, including pick-ups and risk management processes.
• Lead student behaviour management and support staff in handling complex cases.
• Engage parents on student matters and maintain strong communication standards.
• Oversee academic support programmes and ensure quality learning outcomes.
• Maintain accurate records and ensure compliance with internal and regulatory requirements.
• Drive programme planning, innovation, and continuous improvement initiatives.

Job Requirements:

• 4 years of experience in student care, with a minimum of 1 year in supervisory, management or leadership role.
• Patient, responsible, and passionate about working with young children
• Strong communication and classroom management skills

Working Hours: Mon - Fri (10am-7pm)

Working Location: Sengkang/Bukit Batok/Toa Payoh

Salary: $4,000 - $4,500

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

• In charge of running the overall operations of student care centre, including programme planning, curriculum development and implementing health & safety procedures.
• Active network and relationship building with the parents and stakeholders.
• Staff supervision and mentoring.
• Evaluate and constantly improve the staff classroom management and teaching methods.
• Possess a passion to reach out to and empower children and a self-motivated team player with strong interpersonal and communication skills.
• In charge of yearly events and activities of the centre.

Job Scope:

• Handle enquiries to provide regular feedback to parents
• Oversee daily operations and enrolment
• Liaise with HQ and parents on centre matters
• Mentor and lead teachers to ensure programmes are carried out

Job Requirements:

• Able to teach Chinese is a plus.

• Related-work experience in teaching in Schools, Enrichment Centres or providing Private Tuition is preferred

• Team-oriented player

• Passionate in working with primary school children

• Possess excellent work ethics and integrity

• Conduct in-house programs and be the role model to the students for good habits and values.

• Ensure the well-being of the students in the centre.

• Implement effective classroom management and ensure that safety and security protocols are met at all times.

Customer Service Manager — CitiSpa