Total 64 purchasing lead job vacancies in Customer Service category

Job Scope:

• Liaising with Customers for all orders including confirmation, goods-ready and shipment schedule

• Liaise with Logistics department to arrange vessel shipment schedule for the orders.

•  Liaising with Production department regarding orders and manufacturing data

• Liaise with Technical Services to collate documents as requested by customers (e.g. MSDS, Halal Statement, COA).

• Order Procurement - Allocation, depletion andchecking of raw materials for orders.

•  Issuance of sample batch forms to production forsample requests from customers.

• Inventory Control – Update records of Purchase Order receipts, Incoming Stock Gain and Raw Material Quality form for QC(Quality Control).

• Covering the Inventory and Purchasing duties during the absence of the Purchasing & Admin Manager.

•  Update and provide the Product List to customers monthly.

•  Any other ad-hoc tasks related to administrative

Requirement:

• Min Diploma with 2-3 years of experience

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Contact Centre Operations consist of

• Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-in customers and advisors
• Inbound Call Centre manned by a team of CSEs and Team Leaders who answer calls from specific lines routed through AmazonConnect and Salesforce
• Outsourced contact centre handles enquiries on portals and apps accessed by customers and advisors and Singlife accounts
• The role is to deliver consistent customer experiences across multiple touchpoints (Hotlines and Customer Service pods) in accordance with the company’s service standards and quality objective:
• Handle customers’ enquiries, complaints and feedback across all business channels
• Handle escalated calls by new team members and outsourced contact centre
• Execute outgoing calls to contact new customers or follow-up with existing customers
• Perform any other duties or projects assigned by Manager / Team Leads

Key Responsibilities

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors.
• Provide assistance to customers on the use of the Company’s portals and mobile app.
• Ensure every service request/feedback/complaint is followed through to closure within service standards.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Assist in department procedures, workflows and administration.

Education Qualifications

• Tertiary Diploma

Required Capability

• Customer obsessed and service-oriented individual with strong passion to help customers and deliver excellent service.
• Good understanding of customer journey and customers emotions at different touch points in retail insurance / financial services to be able to manage escalations.
• Great team player with willingness to support others.
• Great communicator (verbal / written) with maturity and empathy to be able to deliver consistent customer service experience.
• Fast learner to be able to pick up new skills / knowledge through training or guidance from senior team members.
• Passionate & self‐motivated individual who's willing to go the extra mile and giving suggestions / feedback / insights for any improvement that supports delivering business objectives better / faster.

If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.

Job Overview:

The Team Leader will supervise a team of Customer Service Officers (CSOs) within the Contact Center. This role involves managing daily operations, ensuring service levels are met, and supporting the development of the team. In addition to standard contact center leadership duties, the Team Leader will handle administrative responsibilities and ad hoc tasks as assigned by the CCM.

Key Responsibilities:

Team Management & Operations

Supervise daily operations and monitor CSO performance to ensure service levels and KPIs are achieved.

Provide coaching, feedback, and support through regular performance reviews.

Manage customer complaints and resolve team-level escalations.

Reporting & Performance Monitoring

Track and manage team performance reports.

Identify trends and recommend process improvements.

Administrative & Ad Hoc Tasks

Assist with administrative duties and internal/external communications.

Support audits, compliance activities, and any ad hoc projects or tasks assigned by the CCM.

Requirements:

Minimum 2 years’ experience as a Team Leader in a contact center environment.

Diploma in any discipline.

Strong leadership and communication skills.

Proficient in Microsoft Office.

Ability to work on weekends or public holidays.

Able to speak in Mandarin to manage escalated Chinese-speaking calls effectively.

Experience in government or banking contact centers, with strong adherence to governance, compliance, and process discipline.

Demonstrates a communication and service style aligned with client expectations for escalation handling and stakeholder confidence.

About the team:

This role sits within the Customer Service team and supports the MariBank customer servicing operations. The role focuses on improving banking customer experience, customer service agent productivity, and operational efficiency across the customer service function.

Job Description:

• Responsible for the management of various Customer Service support functions such as system management, data reporting, and performance monitoring. These functions support the servicing of banking-related enquiries such as account servicing, payments, transfers, and card-related requests
• Drive the planning and implementation of new projects and initiatives to achieve continuous improvement in ops productivity, customer experience, and risk management
• Key product owner for all systems used by the Customer Service team (including ticketing systems, contact centre tools, and chatbot solutions that support the servicing of banking customers)
• Lead the rollout and enhancement of chatbot and manage a team of chatbot agents in ongoing iteration
• Drive system enhancements from end-to-end to improve user experience and efficiency
• Manage a team of support agents in their daily BAU work
• Leverage data analytics to generate actionable insights for the Customer Service team to improve operational performance and customer experience
• Monitor and analyse key performance metrics to ensure achievement of KPIs and business objectives for the Customer Service team
• Collaborate closely with Customer Service Operations, Product, and Technical teams to understand customer pain points, improve service processes, and enhance the overall customer journey

Requirements:

• Bachelor’s Degree and above in any field
• Strong written and verbal communication skills
• Prior experience in contact centre support role or similar experience is a plus
• Prior experience in banking / financial services is a plus

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Administration & Facilities

• Oversee the overall operations and performance of a cluster of Active Ageing Centres (AACs) and directly manage the AAC @ Serangoon - including its day-to-day administration, programmes, and community caf - to ensure smooth, safe, and engaging service delivery for seniors.
• Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture.
• Assist HOD in staff recruitment and training of the team.
• Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres.
• Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies.
• Manage incidents, audits, public enquiries and feedback, and related documentations.
• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH).
• Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness.
• Plan manpower deployment across centres to ensure optimal resourcing and coverage.

Community Caf Management

• Oversee the daily operations of the community caf
• Guide the team in caf management, budgeting, procurement, supplier management and volunteer engagement.
• Review caf performance, financial accountability and sustainability to ensure alignment with HNF's community engagement goals.

Centre Service Planning, Implementation and Evaluation

• Manage the planning and implementation of outreach and engagement initiatives to residents in the AAC service boundary.
• Support innovation and local relevance in programme design
• Oversee the befriending and buddying programme
• Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers.
• Oversee volunteer management, including recruitment, training and maintenance of an updated database.
• Lead programme evaluation efforts to assess outcomes and identify areas for improved effectiveness.

Referral Coordination and Community Partnership

• Strengthen relationships with community partners, volunteers and donors to advance AACs' objectives through collaboration and resource mobilisation.
• Build and maintain strong partnerships with healthcare and community stakeholders (e.g. Polyclinics, GPs, SSO, SGO) to facilitate seamless service referrals and integrated care.
• Represent HNF at sub-regional and inter-agency platforms such as ICCS (Integrated Community Care Services), contributing to collaborative planning.
• Support the coordination of cross-centre initiatives and ensure alignment with HNF's organisational goals and community strategies.

Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related

We are looking for a Lead Centre Manager to lead a cluster of Active Ageing Centres (AACs) in HNF. The incumbent will report to the Head, Centre-Based Services and should possess the following:

• minimum 5 years of relevant work experience and has proven experience in team leadership, operations management, and stakeholder engagement.
• prior experience in cafe/restaurant management (will be advantageous) as the AAC under the Manager's direct charge will have a community cafe.
• approachable and enjoy engaging and working with seniors

You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today!

Job scope

• Lead requirement analysis in the Front Office space across FX, MM, IRD, EQD, Credit Derivatives, Commodities, and Fixed Income.
• Conduct workshops with traders, structurers, and sales teams to capture business needs and workflows.
• Analyze production data and test cases to identify gaps against target MX.3 configuration.
• Translate business requirements into Functional Design Documents (FDDs) and configuration blueprints.
• Design and build pricing models, instrument setups, and booking capabilities in MX.3.
• Collaborate on cross-functional projects to deliver solutions.
• Support enhancements, upgrades, and migrations on the Murex platform.
• Oversee system configuration, integration, and data migration activities.
• Act as a trusted advisor to business and IT stakeholders.
• Communicate design principles, standards, and roadmaps effectively.
• Develop domain roadmaps balancing business and technical constraints.
• Build excellent relationships with Front Office users, programme managers, and vendor teams.
• Perform SIT and UAT for assigned deliverables.
• Ensure functional acceptance criteria are met before production deployment.
• Assist in resolving issues across FO, P&L, Market Data, and trade booking domains.

Job requirements

• Bachelor’s degree in Business Analytics, Financial Engineering, Computer Science, Finance, or related discipline.
• Around 10+ years as a Front Office Business Analyst / Functional Consultant on Murex MX.3.
• Must have hands-on expertise in MX.3 FO module (trade capture, pricing, workflows, instrument setup).
• Good exposure to all major asset classes (FX, MM, IRD, EQD, Credit Derivatives, Commodities, Fixed Income).
• Deep understanding of the full trade lifecycle across FO, MO, BO.
• Proven experience in requirements gathering, documentation, and writing specifications (BRDs, FDDs, FSDs).
• Experience in Murex upgrades/migrations and environment management
• Good functional knowledge of MX.3 FO components: instrument setup, pricing, workflows, limits, P&L simulation.
• Experience with Agile/Waterfall methodologies.
• Understanding of MX.3 data model, MxML messaging, and cross-module dependencies.
• Excellent analytical, problem-solving, and time management skills.
• Highly motivated with genuine interest in capital markets technology.
• Excellent communication and documentation skills.
• Collaborative team player across FO, Risk, Finance, Integration, and Testing.
• Proactive, structured, and delivery-focused under tight deadlines.
• Intellectually curious with a continuous learning mindset.

Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Intrinsic is an AI robotics group at Google aiming to reimagine the potential of industrial robotics. Our team believes that advances in AI, perception and simulation will redefine what’s possible for industrial robotics in the near future – with software and data at the core.

Our mission is to make industrial robotics intelligent, accessible, and usable for millions more businesses, entrepreneurs, and developers. We are a dynamic team of engineers, roboticists, designers, and technologists who are passionate about unlocking the creative and economic potential of industrial robotics.

Role

As the Technical Lead for Customer Success, you will drive the strategic adoption of Intrinsic’s product suite across the challenging production environments of our industry-leading partners.

You and your team will partner closely with our customers to drive the end-to-end delivery of complex robotic automation systems. Ensuring a smooth customer experience from initial outreach, through architecting technical solutions, to delivering first-of-a-kind production deployments and managing long-term lifecycle success.

As part of the regional leadership team, you will collaborate closely with our global leadership team to convert Intrinsic’s Go-To-Market strategy into regional actions. As the Technical Lead you will be accountable for technical feasibility and execution across all APAC engagements and to leverage your team to maximize the business outcomes across them. All while ensuring close alignment with a wide range of external and internal stakeholders.

How your work moves the mission forward

• Partner with cross-functional teams and lead the conceptualization, scoping, and production delivery of novel industrial robotic solutions that solve real-world customer challenges.
• Drive alignment on scope and timelines, across internal and external stakeholders, with technical and non-technical background, balancing technical feasibility with risk management and high-quality outcomes. 
• Proactively monitor existing production systems and drive root-cause analysis and resolution on likely high-severity customer issues, before they impact production.
• Design, implement, and maintain high-quality software while guiding customers to apply Intrinsic’s products effectively. 
• Act as a bridge between customers and internal teams, especially to shape our product roadmap and to serve as a senior escalation point for APAC customers. 
• Act as a bridge to global leadership, especially by proactively identifying and raising areas in which refinements in our strategy are needed.
• Manage and grow the regional Customer Success engineering team, especially by cultivating team motivation through clear communication, providing the "why" and "how" behind strategic changes and regional decisions.

Skills you will need to be successful

• A demonstrable history of successfully leading engineering projects, coupled with a genuine drive and passion for close, everyday user engagement alongside the Business Development and Product teams.
• Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience.
• Proficiency in modern software development, specifically with C++ and/or Python in a professional environment.
• Advanced end-to-end understanding of industrial automation systems and a proven track record of delivering robotics solutions into production, paired with the change management skills necessary to ensure seamless operational adoption.
• Skilled at reconciling competing constraints through critical thinking and the ability to guide customers to scalable solutions, particularly when introducing novel tech to established industrial sectors.
• Concise and clear communicator with a professional fluency in English and a willingness to frequently travel internationally to support customer engagements hands-on. 

Skills that will differentiate your candidacy

• Experience leading and scaling a forward-deployed engineering team, including building repeatable playbooks for customer onboarding as well as deployment and diagnostics of state of the art robotic production systems.
• Expertise in navigating cultural nuances and building trusted, high-level relationships with operational executives and technical leaders internationally, specifically across the APAC region.
• Demonstrable experience in one or more of the following areas: industrial robot programming (e.g., Fanuc, KUKA, UR, ABB, Yaskawa), PLC programming (e.g., Beckhoff, Siemens), machine vision or industrial bus systems (especially EtherCAT), virtual commissioning and simulation
• Familiarity with cloud-native technologies and distributed systems, such as Kubernetes, gRPC, Protobuf, Bazel, and real-time architectures.

Position Title: Principal Physiotherapist
Location: Bright Hill
Working Days: Monday – Friday
Working Hours: 8:30AM – 6:00PM
Salary: $6,000 – $8,000

Job Description

• Lead and coordinate all Physiotherapy services across the practice.
• Deliver assessment and treatment for specialised rehabilitation cases.
• Supervise Physiotherapists and Therapy Assistants.
• Develop specialised treatment pathways and integrated care programmes.
• Implement evidence-based practices and service improvement initiatives.
• Collaborate with multidisciplinary teams to support rehabilitation services.
• Conduct audits, outcome reviews, and professional development sessions.
• Represent Physiotherapy services in clinical governance and strategic meetings.
• Support rehabilitation-related marketing and community education initiatives.
• Develop and oversee educational programmes and staff training activities.
• Support business development and programme planning initiatives.
• Manage partnerships, grants, and funding opportunities.
• Participate in budgeting and policy development.

Requirements

• Bachelor's or Master's Degree in Physiotherapy recognised by the Singapore Allied Health Professions Council (AHPC).
• Registered with AHPC and possess a valid Practising Certificate.
• Possess a valid BCLS + AED certification.
• Minimum 10 years of relevant experience in a hospital or nursing home setting, including at least 3 years in a leadership role.
• Experience in advanced rehabilitation, including neurorehabilitation, orthopaedics, or geriatrics.
• Experience in quality assurance, staff supervision, and client management.
• Experience in private practice will be an advantage.
• Postgraduate qualifications or certifications in healthcare leadership will be advantageous.
• Proficient in Microsoft Office applications.

WhatsApp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

On behalf of the hiring company, which is an Original Equipment Maker (OEM) and market leader in their sector, we are looking for a suitable candidate to join them as Service Operations Team Lead | Manager :

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required, such as sales, costs, equipment performance, customer satisfaction, KPI including necessary administrative duties, etc.
• To regularly meet the customers and clarify how to achieve the requirements according to contractual requirements.
• Responsible for various inquiries from customers, including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management experience are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

We are not just hiring a manager. We are looking for an operations architect and a trust builder; someone who can design a seamless, high-stakes support ecosystem from the ground up.

As Customer Service & Operations Lead, you will be the backbone of KGI’s next generation trading ecosystem. In the world of high velocity futures, every second counts. You’ll be responsible for ensuring that as we scale, our traders experience the agility of a fintech with the rock-solid reliability of a premier financial institution. This is a rare 0 to 1 opportunity to define what elite support looks like for the modern traders.

Why This Role Matters

You are the bridge between world-class technology and local trust. Your mission is to turn our promise of Institutional Trust and High-Velocity Tech into a lived reality.  You will:

• Build the operational framework for a flagship regional futures trading platform.
• Design a concierge-level onboarding experience for thousands of ambitious traders, the Next Level is Futures.
• Lead a team that serves as the frontline of our brand’s credibility and precision.

What you will do

• Operations Architecture: Design and implement end-to-end client onboarding and KYC flows for key Asian markets such as SG, HK, SEA.
• Service Strategy: Own the customer support tech stack (CRM, Live Chat, Ticketing) and author the playbook for a high touch service model.      
• Risk & Compliance: Partner with the Risk and Legal teams to ensure all operations meet MAS standards while maintaining a tech-first speed.
• Product Mastery: Become the internal expert on our client portal and CRM, assisting the trader’s journey, ensuring every critical touchpoint such as onboarding, funding, and withdrawals, is handled with institutional precision.

Who You Are

• 5+ Years Experience in brokerage operations, customer success, or fintech support.
• The Troubleshooter: You thrive in high-stakes environments and remain calm during periods of intense market volatility.   
• Process-Driven: You don't just solve problems. You implement processes that prevent them from reoccurring.
• Subject Matter Expertise: You speak the language of the markets. You understand the mechanics of Futures.

Key Responsibilities:

• Support and understand customer key solutions, workloads, and priorities on Azure, including trend analysis, proactive monitoring, and event planning

• Own project-level Azure issues and drive them toward resolution, ensuring support and engineering readiness for key milestones

• Lead Azure support efforts to quickly mitigate issues impacting critical workloads, providing timely updates in a 24x7x365 global support environment

• Manage a subset of customer support cases end-to-end, delivering an exceptional customer experience

• Produce high-quality Root Cause Analysis (RCA) to prevent recurrence of reported issues

• Advocate and provide product feedback and feature requests to address customer pain points and enhance Azure resiliency

• Continuously develop Azure technical skills and knowledge
  

Requirements:

• Bachelor’s Degree in Computer Science, Technology, Engineering, or equivalent

• Engineer: Minimum 2 years of IT experience supporting and troubleshooting enterprise-level, mission-critical applications, resolving highly complex issues

• Lead: Minimum 5 years of relevant experience

• Excellent written and verbal communication skills

• Customer-oriented with a focus on delivering excellent support experiences

• Open to learning new skills and technologies in a fast-paced environment
  

Technical Skills

• Automation / Programming Languages: Python, C#, PowerShell, Open Source

• Cloud Domains: Core IaaS, Data Platform and Big Data, Azure PaaS Services, Identity and Authentication

• Certifications: AZ-900 or equivalent
  

  Work Location: Tampines
  

  (EA Reg No: 20C0312)

  Please email a copy of your detailed resume to chally@talentsis.com.sg for immediate processing.

  Only shortlisted candidates will be notified.

Key Responsibilities:

• Support and understand customer key solutions, workloads, and priorities on Azure, including trend analysis, proactive monitoring, and event planning

• Own project-level Azure issues and drive them toward resolution, ensuring support and engineering readiness for key milestones

• Lead Azure support efforts to quickly mitigate issues impacting critical workloads, providing timely updates in a 24x7x365 global support environment

• Manage a subset of customer support cases end-to-end, delivering an exceptional customer experience

• Produce high-quality Root Cause Analysis (RCA) to prevent recurrence of reported issues

• Advocate and provide product feedback and feature requests to address customer pain points and enhance Azure resiliency

• Continuously develop Azure technical skills and knowledge
  

Requirements:

• Bachelor’s Degree in Computer Science, Technology, Engineering, or equivalent

• Engineer: Minimum 2 years of IT experience supporting and troubleshooting enterprise-level, mission-critical applications, resolving highly complex issues

• Lead: Minimum 5 years of relevant experience

• Excellent written and verbal communication skills

• Customer-oriented with a focus on delivering excellent support experiences

• Open to learning new skills and technologies in a fast-paced environment
  

Technical Skills

• Automation / Programming Languages: Python, C#, PowerShell, Open Source

• Cloud Domains: Core IaaS, Data Platform and Big Data, Azure PaaS Services, Identity and Authentication

• Certifications: AZ-900 or equivalent
  

  Work Location: Tampines
  

  (EA Reg No: 20C0312)

  Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

  Only shortlisted candidates will be notified.

Duties:

• Provide daily operational, planning, and administrative support to the Head of Operations and Customer Service

• Contribute to the development, implementation, and continuous improvement of customer service policies, processes, and SOPs to ensure consistent service standards

• Monitor and assess operational performance, identify service gaps, and propose improvement initiatives

• Prepare reports, presentations, and operational documents for management review and decision-making

• Lead, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding and continuous capability development

• Conduct regular check-ins, performance reviews, and coaching sessions to enhance team effectiveness

• Support manpower planning, scheduling, and deployment in collaboration with the department head

• Foster a positive, accountable, and customer-centric service culture within the team

• Plan and execute customer service training programmes across operational systems and service processes

• Ensure training materials are up to date and aligned with operational requirements and system enhancements

• Observe frontline service delivery and provide real-time coaching and corrective feedback where required

• Support initiatives aimed at improving customer satisfaction, service recovery, and overall service quality
  

Requirements:

• Minimum 3–5 years of customer operations experience, with hands-on frontline exposure.

• Proven experience in a supervisory or people management role.
  

Interested Applicants, please click Apply Now

Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366

Key Responsibilities

• Provide support for tickets raised for Microsoft Identity services

• Manage daily operations using runbooks from the Microsoft Identity & Network Access (IDNA) team

• Perform tenant provisioning, account, and subscription management

• Handle incident management and ensure timely resolution

• Monitor services to ensure stability, performance, and security of identity and access management solutions

• Follow prescribed security and compliance processes, including certificate rotations

• Escalate unresolved issues to Microsoft according to runbook guidelines

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a related technical field

• Engineer: Minimum 2 years of technical engineering experience with coding

• Specialist / Lead: Minimum 5 years of technical engineering experience with coding

• Strong problem-solving and communication skills

• Self-driven with a long-term strategic mindset

• Quick learner with the ability to pick up new technologies and industry trends

• Experience and passion for building highly scalable services
  

Technical Skills

• Programming Languages: C, C++, C#, Java, JavaScript, or Python

• Cloud Platforms: Azure, AWS

• Knowledge of open-source tools and frameworks is an advantage
  

  Work Location: Tampines
  

  (EA Reg No: 20C0312)

  Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

  Only shortlisted candidates will be notified.

Key Responsibilities:

• Support and understand customer key solutions, workloads, and priorities on Azure, including trend analysis, proactive monitoring, and event planning

• Own project-level Azure issues and drive them toward resolution, ensuring support and engineering readiness for key milestones

• Lead Azure support efforts to quickly mitigate issues impacting critical workloads, providing timely updates in a 24x7x365 global support environment

• Manage a subset of customer support cases end-to-end, delivering an exceptional customer experience

• Produce high-quality Root Cause Analysis (RCA) to prevent recurrence of reported issues

• Advocate and provide product feedback and feature requests to address customer pain points and enhance Azure resiliency

• Continuously develop Azure technical skills and knowledge
  

Requirements:

• Bachelor’s Degree in Computer Science, Technology, Engineering, or equivalent

• Engineer: Minimum 2 years of IT experience supporting and troubleshooting enterprise-level, mission-critical applications, resolving highly complex issues

• Lead: Minimum 5 years of relevant experience

• Excellent written and verbal communication skills

• Customer-oriented with a focus on delivering excellent support experiences

• Open to learning new skills and technologies in a fast-paced environment
  

Technical Skills

• Automation / Programming Languages: Python, C#, PowerShell, Open Source

• Cloud Domains: Core IaaS, Data Platform and Big Data, Azure PaaS Services, Identity and Authentication

• Certifications: AZ-900 or equivalent
  

  Work Location: Tampines
  

  (EA Reg No: 20C0312)

  Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

  Only shortlisted candidates will be notified.