Total 490 public relations manager job vacancies in Customer Service category

GENERIC RESPONISBILITIES

• To always act in SISMA Auto’s best interests
• To always diligently follow ALL CURRENT BYD and/or Sisma Auto processes, policies, guidelines and documentation requirements
• To stay updated to any changes in the processes and modify behaviors accordingly
• To respect the authorities
• To always behave in a courteous and professional manner
• To always maintain clean and professional appearance, adhering to relevant guidelines and/or wearing a uniform if requested
• To always treat customers with the utmost respect and professionalism
• To maintain effective and open communications with peer/subordinates/superiors to discuss feedback, issues, seek and provide suggestions for improvements.
• To perform any other duties reasonably requested by the Management
• To ensure any direct reports also adhere to the above general guidelines
• To be punctual at all times
• To diligently complete all training assigned
• To be prepared to work extra time, as requested by the management

KEY RESPONSIBILITIES

• To support SISMA Auto’s Customer Relationship Management (CRM) strategies towards achieving best in class customer service
• To develop short-term and long-term CRM goals to enhance SISMA AUTO's overall performance
• To identify areas where CRM can complement and improve SISMA AUTO existing processes
• To manage development, execution and completion of CRM plans to achieve the goals
• To develop instructions and implement internal campaigns to improve CRM adoption and usage
• To support the CUSTOMER EXPERIENCE MANAGEMENT(CEM) for SISMA Auto
• To support communication between SISMA AUTO and its customers
• To support the collection and analysis of customer feedback from the customers and the development of strategies or corrective measures to address any identified issues
• To continuously work with marketing, sales and after sales teams in order customize the CRM based on their requirements
• To Provide appropriate tools for the teams to measure and improve their performance and customer service
• Other tasks and responsibilities may be assigned to you based on the needs of the organization.

• Medical Benefits
• Attractive Commission Scheme
• Overtime (OT) Allowance

Job Requirements:

Education

• Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
• A master's degree is an advantage.

Experience

• 5–8 years of experience in after-sales service, customer service, or service operations.
• At least 3-5 years in a managerial or supervisory role.

Skills

• Strong leadership and team management skills.
• Excellent customer service and relationship management.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Negotiation and conflict resolution skills.
• Good analytical and reporting capabilities.
• Budget planning and cost management.
• Proficiency in Microsoft Office and ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Customer-focused mindset
• Leadership
• Strategic thinking
• Results-oriented
• Time management
• Process improvement
• Attention to detail
• Adaptability
• Collaboration
• Accountability

Key Performance Indicators (KPIs)

• Customer Satisfaction Score (CSAT)
• Customer retention rate
• Service response time
• First-time fix rate
• Warranty claim turnaround time
• Service revenue growth
• Complaint resolution time
• Team productivity
• Service cost efficiency

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

主要職責

客戶服務管理

• 領導和管理售後支援團隊，提供優質的客戶服務。
• 處理升級的客戶投訴，並確保及時解決。
• 監測客戶滿意度並實施改善措施。
• 建立長期的客戶關係，以提高客戶忠誠度和留存率。

服務營運

• 監督維修、保養、保固和退貨（RMA）流程。
• 確保服務請求在約定的服務等級協定（SLA）範圍內完成。
• 制定和改善售後服務政策、流程和工作流程。
• 監控服務週轉時間（TAT）和生產效率。

保固和技術支援

• 管理保固索賠
• 與技術支援團隊協調進行產品故障排除和維修。
• 分析反覆出現的技術問題並提出糾正措施建議。

零售店支持

• 為零售據點提供售後服務流程和客戶問題解決方案支援。
• 與門市經理協調，確保服務標準的一致性。
• 監控多家零售網點的服務績效。
• 確保服務櫃檯人員配備充足，設備齊全。

庫存和備件管理

• 管理備件庫存，確保供應充足。
• 與採購部門和供應商協調庫存補貨事宜。
• 在保持服務效率的同時，最大限度地減少過時庫存。

跨職能協作

• 與銷售、零售營運、物流、採購和技術團隊緊密合作。
• 必要時協調產品召回和服務活動。
• 將客戶回饋提供給產品管理和供應商，以提高產品品質。

福利待遇

• 津貼（旅費、交通費等）
• 個人發展機會
• 有薪培訓和發展

一般職責

• 始終以SISMA Auto的最佳利益為出發點。
• 始終嚴格遵守比亞迪和/或Sisma Auto的所有現行流程、政策、指南和文件要求。
• 以便及時了解流程的任何變更並相應地調整行為。
• 尊重權威
• 始終保持禮貌和專業的態度
• 始終保持整潔專業的形象，遵守相關準則和/或按要求穿著制服。
• 始終以最大的尊重和專業精神對待客戶。
• 與同事/下屬/上司保持有效和開放的溝通，討論回饋、問題，尋求和提供改進建議。
• 履行管理層合理要求的任何其他職責。
• 為確保所有直接下屬也遵守上述一般準則。
• 務必準時。
• 認真完成所有分配的訓練任務。
• 做好根據管理階層要求加班的準備。

主要職責

• 為了支援SISMA Auto的客戶關係管理（CRM）策略，以實現一流的客戶服務
• 制定短期和長期客戶關係管理 (CRM) 目標，以提升 SISMA AUTO 的整體業績
• 確定 CRM 可以補充和改進 SISMA AUTO 現有流程的領域
• 負責管理客戶關係管理計畫的製定、執行和完成，以實現目標
• 制定指導方針並實施內部活動，以提高 CRM 的採用率和使用率
• 為了支援SISMA Auto的客戶體驗管理(CEM)
• 為了支援SISMA AUTO與其客戶之間的溝通
• 支援收集和分析客戶回饋，並制定策略或糾正措施以解決任何已發現的問題。
• 與行銷、銷售和售後團隊持續合作，根據他們的需求客製化CRM系統。
• 為團隊提供合適的工具，以衡量和改善其績效和客戶服務。
• 根據組織的需要，您可能還會被指派其他任務和職責。

• 醫療福利
• 極具吸引力的佣金方案
• 加班津貼

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

職位：客戶服務（進出口）

地點：巴生港總部

薪資：每月2500至3500令吉

職責：

• 始終以客戶為中心，並按照標準指南迴答客戶的詢問。
• 確保貨運預訂和貨物運輸計劃符合客戶要求並遵循既定流程。
• 能夠處理空運/海運出境拼箱/整箱/指定貨運。
• 與承運商聯絡，確保貨運資料的準確性，並及時向承運商提交貨運單。
• 能夠與內部和外部客戶建立富有成效的工作關係。
• 能夠預見並識別問題。系統地分析問題，並提出有效的解決方案或替代方案來解決問題。
• 支持並與團隊成員緊密合作，以確保客戶供應鏈的順利進行和及時執行。
• 安排和協調運輸/貨運/運輸事宜。
• 跟進代理商和收貨人對到貨貨物的處理情況，確保貨物順利運輸。
• 處理和準備運輸單據（例如：提貨單/提貨單、稅務發票、到貨通知）。

教育/經驗/技能需求：

• 候選人必須至少擁有SPM、文憑或高級/高等/應屆畢業生學歷，市場行銷、物流/運輸或同等專業的文憑。
• 至少有 2-3 年航運和貨運代理行業的工作經驗，尤其是貨運代理經驗。
• 必備技能：較強的口頭溝通和表達能力、自律性、電腦操作能力、簡報準備和報告撰寫能力。
• 英語、國語和馬來語聽說讀寫能力俱佳。

好處 ： -

• 年終獎金
• 年度增量
• 委員會
• 醫療的
• 停車處

JAWATAN: KHIDMAT PELANGGAN (IMPORT & EKSPORT)

LOKASI: PELABUHAN KLANG-IBU PEJABAT

GAJI: RM2500 – RM3,500 / BULAN

TANGGUNGJAWAB:

• Mengekalkan fokus pelanggan sepanjang masa dan menjawab pertanyaan pelanggan menggunakan garis panduan standard.
• Memastikan tempahan dan perancangan kargo penghantaran mematuhi keperluan pelanggan & proses yang telah dipatuhi
• Mampu Mengendalikan Penghantaran LCL/FCL/Pencalonan Udara/Laut Keluar.
• Berhubung dengan syarikat penerbangan untuk memastikan data penghantaran yang tepat & penyerahan SI kepada syarikat penerbangan tepat pada masanya.
• Mampu mewujudkan hubungan kerja yang produktif & berkesan dengan pelanggan dalaman & luaran.
• Kebolehan untuk menjangka & mengenal pasti masalah. Menganalisis masalah secara sistematik dan menyelesaikan masalah dengan penyelesaian atau alternatif yang berkesan.
• Menyokong dan bekerjasama rapat dengan rakan sepasukan bagi memastikan aliran yang lancar dan pengurusan rantaian bekalan pelanggan kami yang tepat pada masanya.
• Mengatur dan menyelaras pengangkutan/trak/pengangkutan.
• Membuat susulan dengan ejen dan penerima untuk penghantaran masuk dan memastikan penghantaran bergerak lancar.
• Pengendalian dan penyediaan dokumen penghantaran (cth.: pesanan penghantaran/bil muatan, invois cukai, notis ketibaan.

KEPERLUAN PENDIDIKAN/ PENGALAMAN/ KEMAHIRAN:

• Calon mesti mempunyai sekurang-kurangnya SPM, Diploma atau Lanjutan/Lepasan Ijazah Tinggi/Segar, Diploma dalam Pemasaran, Logistik/Pengangkutan atau setaraf.
• Sekurang-kurangnya 2-3 tahun pengalaman kerja dalam industri perkapalan & penghantaran, terutamanya Penghantaran Barang.
• Kemahiran yang diperlukan: Kemahiran komunikasi lisan dan pembentangan yang kuat, disiplin kendiri, celik komputer, persediaan pembentangan dan laporan.
• Penguasaan yang baik dalam Bahasa Inggeris, Mandarin & Bahasa Melayu (kedua-dua penulisan dan lisan)

FAEDAH: -

• BONUS TAHUNAN
• KENAIKAN TAHUNAN
• SURUHANJAYA
• PERUBATAN
• PARKIR

POSITION   : CUSTOMER SERVICE (IMPORT&EXPORT)

LOCATION : PORT KLANG-HQ

SALARY : RM2500 – RM3,500 / MONTH

RESPONSIBILITIES:

• Maintaining customer's focus at all times and answering to customer's enquiries using the standard guidelines.
• Ensure booking and cargo planning of shipments are in compliance to customers & followed process
• Able to Handle Air / Sea Outbound LCL/FCL/Nomination Shipments.
• Liaise With carriers to ensure accurate data on shipments & timely submission of SI to carriers.
• Able to establish a productive & effective working relationship with internal & external customers.
• Ability to anticipate & identify problem. Analyses problem systematically and resolve problem with effective solutions or alternatives.
• Support and work closely with fellow team members to ensure the smooth flow and timely executive of our customer’s supply chain.
• Arranging and coordinating for transportation / trucking / haulage.
• Follow up with agent and consignee for the incoming shipments and ensure shipment moving smoothly.
• Handling and preparation of shipping documents (e.g.: delivery order / bill of lading, tax invoice, arrival notice.

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ Fresh Graduate, Diploma in Marketing, Logistic / transportation or equivalent.
• At least 2-3 years (s) of working experience in shipping & forwarding industries, especially Freight Forwarding.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English, Mandarin & Malay speaking (both written and oral)

BENEFITS : -

• ANNUAL BONUS
• ANNUAL INCREMENT
• COMMISSION
• MEDICAL
• PARKING

職位描述

職責：

• 負責辦理與海關及其他相關部門有關清關的所有手續。
• 管理貨運代理活動，確保進出口貨物及時清關。
• 每日前往港口處理自訂文件提交。 （如有需要）
• 透過連接埠系統監控和更新容器
• 監控倉庫和港口的裝卸情況（如有需要）
• 辦理進出口手續（例如報關所需的K1/K2/K4/K8/K9/ZB1/ZB2許可證）
• 熟悉 EDI、大港網和港口 VGM 提交
• 與客戶和代理商溝通，提供正確的HS編碼，並根據詢問提供關稅/稅額建議。
• 及時提供報告和適當的分析
• 確保正確填寫文件並更新系統

教育/經驗/技能需求：

• 應徵者至少需持有SPM、文憑或高級/高等/交通運輸或同等學歷。
• 至少有 2-3 年貨運業務工作經驗，並精通皇家海關程序。
• 必備技能：較強的口頭溝通和表達能力、自律性、電腦操作能力、簡報準備和報告撰寫能力。
• 英語和馬來語聽說讀寫能力俱佳
• 願意在充滿挑戰的環境中工作
• KEK憑證是一項額外優勢

JOB DESCRIPTION

RESPONSIBILITIES:

• Handle all custom formalities with customs and other authorities with regards to custom clearance.
• Manage forwarding activities and ensure that import and export goods are cleared in a timely manner.
• Go daily to the port to process custom file submissions. (if needed)
• Monitor and update containers through the port system
• Monitor loading and unloading of warehouses and ports (if needed)
• Handle for import and export (eg K1/K2/K4/K8/K9/ZB1/ZB2 permits required for customs submission)
• Experienced in EDI, Dagang Net and Port VGM submission
• Liaise with clients and agents with proper HS codes and advices duty/tax amount upon enquiry.
• Provide timely report and appropriate analysis
• Ensure proper documentation filling and system update

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ transportation or equivalent.
• At least 2-3 years (s) of working experience in forwarding Operation and well versed in Royal Custom procedure.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English & Malay speaking (both written and oral)
• Willing to work under challenging environment
• KEK Certificate is an added advantage

HURAIAN KERJA

TANGGUNGJAWAB:

• Mengendalikan semua formaliti kastam dengan kastam dan pihak berkuasa lain berkaitan dengan pelepasan kastam.
• Mengurus aktiviti penghantaran dan memastikan barangan import dan eksport diluluskan tepat pada masanya.
• Pergi ke pelabuhan setiap hari untuk memproses penyerahan fail tersuai. (jika perlu)
• Pantau dan kemas kini kontena melalui sistem pelabuhan
• Memantau pemuatan dan pemunggahan gudang dan pelabuhan (jika perlu)
• Pengendali untuk import dan eksport (cth. Permit K1/K2/K4/K8/K9/ZB1/ZB2 diperlukan untuk penyerahan kastam)
• Berpengalaman dalam penyerahan EDI, Dagang Net dan Port VGM
• Berhubung dengan pelanggan dan ejen dengan kod HS yang betul dan nasihat tentang jumlah duti/cukai apabila ada pertanyaan.
• Menyediakan laporan yang tepat pada masanya dan analisis yang sesuai
• Pastikan pengisian dokumentasi dan kemas kini sistem yang betul

KEPERLUAN PENDIDIKAN/ PENGALAMAN/ KEMAHIRAN:

• Calon mesti mempunyai sekurang-kurangnya SPM, Diploma atau Lanjutan/Kepujian/Pengangkutan atau setaraf.
• Sekurang-kurangnya 2-3 tahun pengalaman kerja dalam Operasi penghantaran dan mahir dalam prosedur Kastam Diraja.
• Kemahiran yang diperlukan: Kemahiran komunikasi lisan dan pembentangan yang kuat, disiplin kendiri, celik komputer, persediaan pembentangan dan laporan.
• Penguasaan yang baik dalam Bahasa Inggeris & Bahasa Melayu (kedua-dua penulisan dan lisan)
• Bersedia bekerja dalam persekitaran yang mencabar
• Sijil KEK adalah satu kelebihan tambahan

職位描述

- 秉承日本待客之道（Omotenashi）標準，引領團隊提供熱情、周到、專業的客戶體驗。

-指導和輔導團隊，協助客戶在客戶旅程的各個階段進行產品選擇。

-透過輔導、角色扮演引導和銷售/服務培訓計劃，推動團隊持續發展

-負責精品店日常運營，包括庫存管理、卓越運營以及維護高端舒適的店鋪環境

- 規劃、協調並領導參與展覽會、巡迴推廣會和品牌活動，以最大限度地提高客戶參與度和銷售機會。

- 透過加強與企業合作夥伴的關係並確保品牌形象的一致性，支持品牌成長計畫。

-執行並監控銷售策略，以實現個人、團隊和門市的績效目標，同時培養高績效的團隊文化。

■必備：

-至少3年零售、旅館、婚禮或奢侈品服務業的領導經驗

- 具備卓越的領導力，能夠指導、輔導和激勵團隊成員，以實現卓越的服務和銷售表現。

- 具備卓越的客戶服務和諮詢技巧，並擁有強烈的以客戶為中心的理念

熱情、體貼、專業，並致力於提供卓越的飯店服務體驗。

積極的態度、較強的團隊合作精神以及營造協作工作環境的能力

-具備追蹤、管理及實現個人及團隊銷售目標的成熟能力

-精通英語和中文，能夠有效地與多元化的客戶群溝通

申請連結：https://jobs.persolmalaysia.com/detail/38544?apply_id=38544&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：wanling.yap@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Job Description:

• Deliver educational insights to help students achieve their academic goals through Aspire Hub Education's methodology
• Recruit new students via walk-in, telephone, online enquiries or any other marketing activities planned
• Promptly follow up with all prospective students and parents
• Build strong rapport with existing parents and students
• Provide quality customer service, managing customer expectations and feedback in a professional manner
• Perform general administrative duties such as processing student registration and payment, generation of reports and collation of student attendance

Requirements:

• At least 1 year of working experience
• Possesses at least Diploma
• Willing to work on weekends
• Prior experience in the education sector and sales roles are preferred

Benefits:

• Attractive sales incentive
• Good career progression
• Medical benefits

• Oversee the Superintendents'offices and Customer Relations (CR) centre
• Manage the CR assistant and office assistant
• Arrange entry pass, accommodation, transport, carpark and meal for customers
• Handle the visitor list, daily planner and Customer Feedback
• Prepare Customer Satisfaction Report
• Monitor inventory and verify invoices of vendors
• Support company events
• Take and collate project photos for publicity purpose

Requirements:

• Able to develop good working contacts and good relationships with customers
• Willing to undertake other assignments when called upon
• Excellent interpersonal skills, handling and managing customers' complaints, ability to co-ordinate and organise levents and functions
• Bachelor of equivalent in any discipline
• Minimum 2 years of customers relations experience
• Training will be provided

Working Location:

Seatrium (SG) Pte. Ltd.
Tuas Boulevard Yard
80 Tuas South Boulevard, Singapore 637051
(Islandwide transport provided)

Working Hours:

Mon - Thu: 8:00am - 5:15pm
Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Service Relations Officer

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirement

• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Positive working attitude and customer centric mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Must be willing to commit to Saturday work

Work Hours & Location

Monday to Saturday

Bukit Timah - Crown Centre

Benefits

• Medical & Health insurance
• Professional Development
• AWS and Variable Bonus

Interested candidates please email to felicia_ng@theskiltcentre.com.sg

We regret only shortlisted candidates will be contacted.