Total 707 procurement executive job vacancies in Customer Service category

At Powerzone H2 Technologies Pte Ltd, we are dedicated to delivering excellence in our industry. We are seeking a capable, proactive, and highly organized Customer Service Executive to bridge the gap between our clients, internal technical teams, and management. If you thrive in a dynamic environment, love streamlining processes, and pride yourself on exceptional client relationship management, we want you on our team.

Job Summary

The Customer Service Executive will play a pivotal role in managing the end-to-end lifecycle of customer accounts—from initial inquiry and contract vetting to order fulfilment, delivery, and after-sales support. You will serve as a key coordinator between clients, suppliers, and internal departments (Sales, Operations, Finance, and Directors) to ensure seamless operations and high customer satisfaction.

Key Responsibilities

1. Sales & Order Management

• End-to-End Order Processing: Handle the generation and processing of quotations, sales agreements, Purchase Orders (PO), Proforma Invoices (PI), Delivery Orders (DO), packing lists, and invoicing.

• Inquiry Management: Attend to new and existing customer inquiries (online and offline) promptly and professionally.

• Commercial Documentation: Handle and assist with the preliminary vetting of Non-Disclosure Agreements (NDAs), Memorandums of Understanding (MOUs), and commercial contracts.

2. Operations & Logistics Coordination

• Supply Chain Fulfilment: Organize delivery services, manage shipping lead times, and develop Standard Operating Procedures (SOPs) for air freight and export shipments.

• Technical Liaison: Facilitate communication between customers and suppliers regarding technical inquiries, feedback, and information translation, ensuring client demands are met.

• Operational Support: Assist with product development admin, formulate serial numbers for new orders, and manage warranty forms and customer questionnaires.

3. Client Relationship & After-Sales Support

• Account Management: Build and maintain strong, trusting relationships with clients; provide periodic follow-ups to both existing and potential clients.

• Issue Resolution: Handle customer feedback and coordinate internally to resolve issues smoothly, ensuring final project handovers meet expectations.

4. Data, Reporting & Administrative Support

• Executive Scheduling: Manage calendars and coordinate meeting appointments for Company Directors with clients and/or suppliers.

• Data Maintenance: Tabulate supplier data, update the PZH2 pricing table, maintain accurate customer databases, and track service progress.

• Project Filing: Ensure proper documentation, archiving, and final project filing for audit and operational readiness.

Requirements

Education & Experience

• Minimum Qualification: Diploma or equivalent in Business Administration, Supply Chain, or a related field.

• Experience: 1–3 years of experience in sales coordination, operations support, customer service, or a client-facing role.

• Experience in engineering, green energy, logistics, or technical service industries is highly advantageous.

Skills & Competencies

• Communication: Exceptional interpersonal and communication skills is required to communicate effectively with clients and suppliers.

• Organizational Skills: Strong multitasking abilities with a sharp eye for detail and the ability to work under tight deadlines.

• Problem-Solving: Patient, responsible, and highly customer-oriented with a proactive approach to handling feedback.

• Independence & Teamwork: Ability to work autonomously with minimal supervision, while remaining a collaborative team player.

Preferred Qualifications

• Familiarity with digital communication tools, CRM software, and ERP systems.

• Experience handling high-volume inquiries and basic technical/contractual documentation.

What We Offer

• Competitive salary and benefits package.

• A dynamic, collaborative, and forward-thinking work environment.

• Opportunities for career growth and professional development.

Roles & Responsibilities

• Oversee end‑to‑end order management with heightened ownership, ensuring accurate, timely processing and on‑time delivery, including proactive backlog review and escalation management.  
• Lead coordination with supply chain, logistics, sales, warehouse and external partners to resolve discrepancies, shipment delays and fulfilment bottlenecks
• Serve as the primary escalation point for complex customer issues, complaints, and service gaps; drive resolution through cross‑functional collaboration and root-cause analysis
• Manage both internal and external customer expectations, ensuring professional, timely, and solutions‑focused communication and service recovery.
• Supervise processing of returns, cancellations, RMAs and stock discrepancies with higher complexity; liaise closely with warehouse and vendors to ensure compliance and documentation accuracy
• Mentor and support junior customer service executives, providing guidance, coaching and on-the-job training to strengthen team capabilities.
• Champion continuous improvement initiatives to enhance service workflows, customer experience, order accuracy and operational efficiency.
• Provide structured feedback to management based on customer trends, recurring issues, and potential service enhancements.
• Collaborate with Sales, Customer Fulfilment (subsidiary), Technical Support, Marketing, Finance, HQ, and regional subsidiaries to ensure seamless service delivery and alignment on customer commitments.
• Lead proactive engagement with key customers and high‑value accounts to monitor service health, address risks early and strengthen relationship quality.
• Prepare and maintain accurate documentation, audit‑ready records, and service reports (e.g., order accuracy, issue resolution rates, service KPIs).
• Work with Finance to resolve complex invoicing and payment discrepancies; ensure adherence to internal controls, policies, and compliance guidelines.

Requirements

• Diploma or Bachelor’sdegree in Business, Supply Chain, Customer Experience or related fields.
• Minimum 3–4 years of relevant customer service experience.
• Experience in order management, logistics coordination or industry‑specific service operations (e.g., logistics, FMCG, electronics, retail, or manufacturing) is advantageous
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience with CRM/ERP or order‑processing systems; SAP familiarity is a plus
• Strong analytical skills and ability to interpret service KPIs, customer data insights, and operational metrics.
• Strong verbal and written communication skills for liaison with internal stakeholders and customers.
• Proven ability to handle challenging situations professionally, multitask under pressure, and manage high volumes in a fast‑paced environment.
• Customer‑centric mindset with demonstrated problem‑solving skills and proactive ownership of service outcomes

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.

Basic Functions: 

The role is primarily responsible for managing customer orders from receipt to fulfilment, ensuring accuracy, efficiency, and regulatory compliance. It involves close coordination with internal departments, external stakeholders, and logistics providers to ensure a seamless order-to-delivery process. The position also supports inventory planning and ERP system updates to enable smooth operations.

Duties: 
1. Order Management

• Serve as the key point of contact for customers regarding order-related matters.
• Verify customer purchase orders against product authorizations, registration status, and pricing.
• Acknowledge orders and confirm expected ship dates.
• Accurately process and enter orders into the ERP system (M3).
• Follow up on order status, backorders, and delivery timelines.
• Ensure all orders are processed in compliance with company policies and regulatory requirements.

2. Customer Service

• Handle customer inquiries in a timely and professional manner.
• Resolve order discrepancies and coordinate corrective actions.
• Maintain strong relationships with customers through consistent and clear communication.
• Collaborate with the Sales and Finance teams on distributor/intercompany pricing issues and order validation.

3. Inventory & Supply Coordination

• Coordinate with manufacturing sites to align production schedules with demand forecasts.
• Monitor and manage inventory levels to ensure product availability for confirmed orders.
• Participate in sales forecasting and demand planning with regional teams.
• Allocate inventory and manage replenishment for assigned product lines.

4. Logistics & Shipping Coordination

• Liaise with freight forwarders to arrange shipments using the most effective and cost-efficient methods.
• Negotiate freight quotations and recommend shipping options.
• Ensure timely booking, dispatch, and customs clearance of regulated inbound and outbound shipments.
• Prepare and verify shipping documents including invoices, packing lists, permits, and regulatory paperwork.
• Ensure accuracy and adequacy of documents for both local and international shipments.

5. ERP & Record Management

• Maintain accurate and up-to-date records in the ERP system (M3) for all order and supply chain transactions.
• Update and manage shipment records, order status, and inventory data.
• Ensure proper documentation for audit and compliance purposes.

6. Compliance & Continuous Improvement

• Ensure adherence to ISO 13485, FDA QSR 21 CFR Part 820,ISO 9001, and other applicable quality and regulatory standards.
• Identify and recommend process improvements to increase operational efficiency and service quality.
• Support internal audits and participate in quality system reviews when required.
• Perform other duties as assigned from time to time.

Requirements:

• Diploma or Degree In Business Studies/ Supply Chain/Logistics Management, or related field
• At least 2-3 years of relevant work experience.
• Strong communication skills (written and verbal)
• Proactive problem-solving and follow-up skills
• Strong organizational and coordination abilities
• Proficiency in ERP systems (preferably M3)
• Understanding of international shipping and logistics
• Knowledge of controlled and dangerous goods handling
• Familiarity with ISO 13485 / FDA QSR 21 CFR Part 820 /ISO 9001
• Proficiency in Microsoft Office tools

Customer Support

Logistics and Supply Chain Support

Support in General Administration Activities

Customer service oriented

Able to do multitasking

Excellent in computer skills

Excellent in communication skills

Duties & Responsibilities:

Customer Service and Sales Support

-Provide assistance to customers, address inquiries and issues, and support the sales team to enhance customer satisfaction and drive sales.
-Samples processing
-Issuance of Purchase Contract, Sales Contract, PFI, Commission orders
-Payment collections

Logistics and Supply Chain Support
-Shipping Documents
-Products brochure, Specifications, Certifications and others

Admin and travel desk

-Handle day-to-day administrative tasks and manage travel arrangements, including bookings, itineraries, claims processing, meetings and related coordination for staff.

Job Title: Assistant Manager / Senior Executive, Customer Value Management

Location: Singapore

This role is responsible for driving customer lifetime value, retention, and revenue growth through data-driven lifecycle marketing. The incumbent will develop and optimize data-driven retention, upsell, and cross-sell strategies across multiple channels, leveraging customer insights, segmentation, and marketing automation to enhance engagement and reduce churn.

Key Responsibilities

Customer Strategy & Campaign Planning

• Develop and execute customer lifecycle strategies to drive retention, engagement, and customer value

• Leverage customer data and analytics to identify insights, behavioral triggers, and growth opportunities

• Utilize SQL and analytics tools to support segmentation, targeting, and performance analysis

• Develop and optimize Next Best Offer (NBO) / decisioning frameworks in collaboration with Data Science/Analytics teams

• Plan and deliver targeted retention, upsell, and cross-sell campaigns to achieve churn reduction and revenue growth

• Design and implement personalized offers and propositions to drive product adoption and customer loyalty

• Build business cases and collaborate with cross-functional teams (e.g., Product, Marketing, Digital, Sales) to deliver initiatives

Campaign Execution & Optimization

• Manage end-to-end campaign execution across multiple channels (e.g., email, SMS, app push, digital platforms)

• Drive automation of marketing journeys to enable scalable, trigger-based, and real-time engagement

• Implement test-and-learn approaches (e.g., A/B testing) to continuously improve campaign effectiveness

• Monitor and optimize key performance metrics including conversion, engagement, retention, and ROI

• Ensure strong campaign governance, including contact strategy, customer experience, and compliance

Qualifications

• Degree in Marketing, Business, Statistics or similar field

• Minimum 3-5 years of work experience in campaign management, preferably in telecommunications, tech, FMCG or a related industry

• Good working knowledge of SQL as well as Tableau

• Ability to work independently as well as in a team in a fast-paced environment

• Strong analytical, problem-solving and communication skills

• Excellent interpersonal skills
  
  UEN: 202329526G

  EA Licence: 23S2061

Benefits:

• Basic Salary up to $3,800
• 5 Days Work Week (Mon-Fri, 10am - 6pm)
• Hybrid Working Arrangement
• Career Progression Opportunities
• Supportive and Collaborative Work Environment

About the Role

We are seeking a Customer Relationship Executive to join our growing team. The ideal candidate is customer-focused, proactive, and passionate about building strong client relationships. You will be responsible for maintaining excellent customer experiences, addressing enquiries, and supporting clients throughout their journey with the company.

Key Responsibilities

Customer Relationship & Service Excellence

• Build and maintain positive relationships with clients through professional and timely communication.
• Respond to customer enquiries, requests, and feedback effectively across various communication channels.
• Provide personalized support and solutions to enhance customer satisfaction and retention.
• Serve as the main point of contact for assigned clients and ensure a positive customer experience.

Client Support & Coordination

• Coordinate with internal departments to ensure prompt resolution of customer issues.
• Assist clients with account-related matters, documentation, and service requests.
• Follow up on customer enquiries and maintain accurate records of all interactions.
• Support onboarding processes for new clients and ensure a smooth customer journey.

Administrative & Reporting Duties

• Maintain and update customer records in the company's database.
• Prepare reports and track customer engagement activities.
• Assist in scheduling appointments, meetings, and client follow-ups.
• Ensure all customer information is handled with confidentiality and accuracy.

Operational Support

• Identify opportunities to improve customer satisfaction and service processes.
• Support company initiatives, customer engagement activities, and events when required.
• Adhere to company policies, procedures, and service standards.

Key Requirements

• Minimum Diploma qualification or equivalent.
• At least 1 year of experience in customer service, customer relations, hospitality, sales support, or related fields.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a positive and professional attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to speak multiple languages is an advantage due to interactions with clients from diverse backgrounds.

Location : Geylang Bahru
Working Hours : 8am-5pm, 5/6 work days alternate rotation weekly, including weekends (open to work 9.30am-6.30pm)
Salary Range : Basic Up to $3,000 per month + VB + On Duty Incentive

Responsibilities

• Attend to incoming phone calls and respond to basic customer enquiries
• Record customer details and pass information to the Sales Team for follow-up
• Perform accurate data entry and maintain proper records
• Take turns holding the company duty phone; successful conversions will receive incentives
• Provide respectful and professional service in all interactions

Requirements

• Prior customer service or call-handling experience preferred
• Able to handle sensitive conversations with empathy and professionalism
• Comfortable working in the funeral services industry (no physical handling of deceased required)

Email resume to chiewjie@recruitlync.com
Good Luck! Only shortlisted candidates would be notified.
Recruit Lync Pte Ltd 22C1000
Lim Chiew Jie R25157870

Location:
Singapore

Managed by:
Harold Consultancy

About our Client

Our client is a world-class supply chain solutions provider, serving large and medium-sized national and multinational companies across the globe. As an industry leader, they offer complete supply chain design and implementation in contract logistics and freight management—either as standalone services or in combination.

About the role

Our client is seeking an experienced Airfreight Customer Service Executive to join their dynamic team. In this role, you will be responsible for managing end-to-end air shipment processes, serving as a key liaison between internal stakeholders, customers, overseas agents, and vendors.

Key Responsibilities

• Answer all incoming calls promptly and courteously.

• Respond to customer enquiries in a timely manner.

• Apply basic knowledge of cargo commodities in accordance with IATA rules and regulations.

• Handle all air export shipment coordination with multiple internal and external stakeholders regarding shipment requirements.

• Coordinate flight bookings with the procurement team.

• Review AWB/HAWB and other necessary shipping documents; inform customers and overseas agents of any discrepancies or non-compliance.

• Ensure all data is updated accurately in the system.

• Liaise with overseas agents on requirements and rates.

• Obtain rate approval from customers prior to shipment departure.

• Provide flight details and freight status updates to customers promptly.

• Ensure compliance with AED requirements and job file closure within KPI timelines.

• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignees; update shippers and destination stations on any delays.

• Maintain a good understanding of customer SOPs and shipment handling requirements, ensuring compliance prior to shipping to achieve customer satisfaction.

• Monitor progress to meet month-end targets, annual objectives, and KPIs.

• Support colleagues in shipment execution when required.

• Provide airfreight quotations upon request.

• Handle supplier invoice disputes.

• Escalate issues or concerns requiring broader attention or resolution in a timely manner.

• Perform other ad-hoc tasks as assigned by the Supervisor/Manager.

QHSE Responsibilities:

• Participate in setting up and following up on internal standard procedures to enhance productivity and transparency.

• Maintain acceptable health, safety, and environmental risk levels within your area of responsibility.

• Ensure compliance with applicable legal requirements.

Requirements:

• Minimum Diploma / Degree.

• 2-4 years of experience in airfreight forwarding

• Good written and spoken English & Mandarin.

• Excellent communication and interpersonal skills.

To Apply (via Harold Consultancy)

For a confidential discussion, please submit your detailed CV to Dennis Wee at hello@haroldconsultancy.com.

[Job ID: 1628618]

Responsibilities

• Provide programming, helpdesk and technical support for WINGS and related subsystems.
• Investigate, troubleshoot and resolve ERP system issues across regional subsidiaries.
• Monitor helpdesk tickets and deliver timely, effective solutions to reported issues.
• Guide and coach subsidiary IT personnel on issue resolution and system best practices.
• Ensure system stability through regular checks, backups and recovery procedures for WINGS.
• Improve system operations by analysing user feedback and recommending enhancements.
• Plan and conduct technical training sessions for subsidiary IT teams.
• Support AS/400 server migration, operating system upgrades and PTF upgrades.
• Perform annual AS/400 backup, restoration and user profile reviews.
• Deliver 2nd and 3rd level disaster recovery support.
• Provide 2nd level support for Compleo and customise templates based on business needs.
• Support roll-outs and post-go-live activities for G4, New Rack System, Group EDI and Machine Parts Management Systems.
• Carry out additional duties as assigned by the supervisor.

Requirements

• Minimum 3 years of relevant working experience in ERP or system support roles.
• Hands-on experience with AS/400 (iSeries) environments.
• Proficiency in RPG, RPGLE, CL programming and QRY/400.
• Experience with ERP systems in manufacturing or distribution environments is an added advantage.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Demonstrated willingness to learn and adapt to new systems and technologies.

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

• Perm with VB
• Experience in data analytics within Sales & Marketing / Customer Service will be advantageous.
• Preferably with prior CRM, customer experience, customer service operations experience.
• Comfortable working with data, CRM systems (e.g., Salesforce), and cross-functional stakeholders.

Key Responsibilities

• Manage and support customer loyalty and ownership benefit programmes, including coordination with partners and customer onboarding.
• Support customer satisfaction initiatives, including NPS and mystery shopping programmes, identify service gaps, and coordinate improvement actions with internal stakeholders.
• Oversee Customer Relationship Management (CRM) and customer feedback processes, ensuring timely acknowledgement, tracking, escalation, and closure of customer cases through CRM systems.
• Act as a key coordination point for customer feedback across multiple internal functions, including Sales, Service, Operations, Management, and external stakeholders.
• Maintain and manage customer databases, ensuring data accuracy, compliance with data privacy requirements, and effective use of CRM tools.
• Analyse customer data and feedback to support CRM and customer experience improvements.
• Provide operational and administrative support for marketing initiatives, customer engagement activities, and events.
• Support ad-hoc projects and responsibilities as assigned.

Requirements

• Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related discipline.
• Prior experience in CRM, customer experience, customer service operations, or data analytics will be advantageous.
• Comfortable working with data, CRM systems (e.g., Salesforce), and cross-functional stakeholders.
• Strong communication, coordination, and organisational skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Triton AI Pte Ltd

Registration Number: R1975181

EA: 21C0661

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Salary: $2600 - $2900
Working Days: Mon – Fri | 9am – 6pm
Working Location: Changi Airfreight Centre

Job Responsibilities:

• To assist in the customer service department
• To handle all customers rating for both air and sea freight
• To liaise with air and sea carriers & customers
• To handle all sea freight documentation such as bookings & billing

Requirements:

• With relevant working experience
• Proficient Microsoft office etc

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Our client is a logistics and supply chain solutions provider. Due to their current expansion plan, they are looking for CS Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities

• Process customer orders and delivery orders through electronic systems and manual entry, ensuring accuracy in product details and specifications.

• Coordinate with internal teams and external stakeholders to ensure smooth order fulfilment and timely resolution of operational issues.

• Monitor inbound and outbound logistics activities, ensuring accurate inventory handling and timely distribution to stores.

• Maintain and update operational data, including order volumes, adjustments, delays, and delivery exceptions.

• Prepare regular reports, including service performance, billing, and monthly management reports for analysis and finance review.

• Perform system transactions (e.g., Post Goods Issue) and maintain proper documentation, filing, and record accuracy.

Requirements

• Min Diploma in relevant field

• Min 3–5 years of experience in trading, retail, or logistics operations
  

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
R23115141(Tan Su Yee)

Logistics and freight forwarding industry.
Salary: $2600 - $2900
Working Days: Mon – Fri | 9am – 6pm
Working Location: Changi Airfreight Centre

Job Responsibilities:

• To assist in the customer service department
• To handle all customers rating for both air and sea freight
• To liaise with air and sea carriers & customers
• To handle all sea freight documentation such as bookings & billing

Requirements:

• With relevant working experience
• Proficient Microsoft office etc
• Training Provided

Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Marymount (577177)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279