Total 304 operations engineer job vacancies in Customer Service category

Overview

We are looking for an experienced Operations Support Engineer to support the reliability, availability, and performance of a business-critical internal application. In this role, you will provide Level 2 and Level 3 application support, working closely with software engineers, product managers, infrastructure teams, and vendors to resolve production issues, improve operational processes, and ensure system stability.

The ideal candidate is experienced in IT operations, incident management, cloud infrastructure, and application monitoring, with a strong focus on operational excellence, automation, and continuous improvement.

Responsibilities

• Provide Level 2 and Level 3 application support, including code-level troubleshooting and issue resolution.
• Monitor and maintain production and non-production environments to ensure system reliability, availability, and optimal performance.
• Investigate, troubleshoot, and resolve application, infrastructure, and security incidents within agreed service levels (SLAs).
• Collaborate with development, architecture, infrastructure, security, and vendor teams to implement fixes and continuous service improvements.
• Perform root cause analysis (RCA) and recommend preventive measures to minimize recurring issues.
• Develop and maintain operational documentation, including support procedures, system configurations, and process documentation.
• Manage day-to-day operational activities, prepare service reports, and communicate system status and incident updates to stakeholders.
• Support change management, release activities, and production deployments while ensuring operational stability.
• Drive automation initiatives to improve operational efficiency, reduce manual effort, and minimize downtime.
• Participate in on-call support and ensure operational coverage for critical production systems.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Proven experience in an Application Support, Operations Support, or Production Support role.
• Experience supporting enterprise applications in production environments with strong incident and problem management skills.
• Hands-on experience with ITSM tools such as Remedy, Zendesk, ServiceDesk, or similar platforms.
• Experience implementing security controls and managing privileged access to production and test environments.
• Knowledge of application and infrastructure monitoring tools, including APM solutions and cloud-native monitoring platforms such as CloudWatch, Stackdriver, or OpenTelemetry/OpenAPM.
• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP/GCC).
• Familiarity with automation and Infrastructure-as-Code tools such as Terraform and Ansible.
• Experience working in Agile and DevOps environments, including CI/CD pipelines and secure software delivery practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Sitecore XM Cloud Developer and/or Sitecore OrderCloud certifications are advantageous.

Our client, one of Asia-Pacific’s leading organizations is looking for:
L2/L3 Operations Support Engineer

Provide L2 and L3-code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users. Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process and service records.

Responsibilities:

• Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provide reporting and escalation to higher management or incident committee if necessary.
• Develop operations and processes guide to ensure every aspect of operations is documented and comply with audit requirements.
• Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
• Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.

Requirements:

• Bachelor's degree in computer science, Information Technology, or a related Field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous,
• Implement security and access control measures to control privileged access to test and production environment.
• Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
• Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.

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Interested applicants can also email CV at jagveer@nsearchglobal.com (for faster processing, please state the exact job / position title applied “L2/L3 Operations Support Engineer"

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R22109615

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Assist with the maintenance of accurate articles: 

-Supports the uploads of updated macros and other content to multiple platforms: SalesForce, HelpJuice/Knowledge Base, and PandaCare

-Self-starter and able to work independently with minimal supervision

-Able to work on multiple projects while delivering within deadlines

Support articles updates in line with latest SOP releases: 

-Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly

-Ensure that SOP updates are accurate and uploaded in a timely manner

Liaising with local teams for translations: 

-Monitor content translations, and ensure completion within strict deadlines

Assist Manager with other tasks on an ad hoc basis: 

-Support Manager with ongoing projects on an ad hoc basis

Company Overview

The client is a plant-based skincare practice offering in-house consultations, treatments, and a range of skincare products focused on natural care.

Job Summary

Singaporeans and Permanent Residents only.

Provide front desk, customer service, operational, and social media support in a skincare clinic by managing client appointments, assisting with clinic operations, supporting live broadcasts, and helping deliver a positive client experience.

Responsibilities

• Greet and assist walk-in clients and respond to enquiries to ensure a positive client experience
• Manage appointment bookings, confirmations, and reminders to optimize scheduling efficiency
• Collect payments and perform basic cashiering accurately and securely
• Deliver friendly, professional customer service to enhance client satisfaction
• Maintain cleanliness and organization of reception, treatment rooms, and common areas to uphold clinic standards
• Assist with clinic opening and closing procedures to ensure operational readiness
• Perform daily administrative tasks including filing records and maintaining documentation accuracy
• Assist with TikTok LIVE broadcasts, social media content creation, and related operational support activities
• Process and pack online sales orders to support e-commerce activities
• Arrange stock and monitor inventory levels to support clinic operations
• Coordinate with suppliers, couriers, and delivery personnel to ensure timely receipt of goods
• Coordinate towel, linen, pantry, and housekeeping supplies to maintain clinic hygiene
• Operate basic skin analysis equipment after training to support treatment procedures
• Prepare treatment rooms and equipment to ensure readiness for client sessions
• Support treatment operations as directed to facilitate smooth service delivery

Competencies and qualifications

• Ability to communicate effectively in English to interact with clients and team members
• Basic computer skills including use of email, WhatsApp, and digital systems for communication and coordination
• Chinese speaking ability is an advantage to assist clients who prefer this language
• Friendly, responsible, and willing to learn new skills to adapt to clinic needs
• Organized and able to work independently to manage tasks efficiently
• Good personal grooming and hygiene to maintain professional appearance
• Positive attitude and professional work ethic to contribute to a supportive work environment

Role Summary

The Operations & Customer Service Engineer provides first-line operational and technical support for customers. This role is responsible for handling customer requests, coordinating internal workflows, tracking issue resolution progress, and ensuring timely communication based on defined service processes and SLAs.
The role also supports daily operational activities in the data center environment under guidance from senior engineers and standard operating procedures (SOPs), including routine inspections, operational coordination, and basic hands-on support.
Technical and operational training will be provided to support the employee’s development in data center operations, customer support processes, and related technical knowledge.

Key Responsibilities

Customer Support & Coordination

·       Respond to customer requests and inquiries in a timely manner based on defined service processes and SLA requirements.

·       Perform initial issue checking and collect relevant information for internal escalation when required.

·       Maintain clear and professional communication with customers throughout the ticket handling process.

·       Coordinate with internal teams, vendors, and data center personnel to support issue resolution.

Ticket Management & Follow-up

·       Create, update, and track tickets throughout the handling process.

·       Follow up on pending actions and coordinate with relevant teams to ensure timely progress.

·       Maintain accurate ticket records, including updates, timelines, and resolution summaries.

Cross-Team Coordination

·       Collaborate with Engineering, Network/Infrastructure, Data Center Operations, and vendors to resolve complex issues.

·       Participate in incident escalation, handover, and shift-transition processes to maintain continuity.

Reporting & Documentation

·       Collect operational data and prepare reports as required.

·       Assist in maintaining SOPs, operational records, and knowledge base documentation.

·       Support continuous improvement activities by identifying recurring operational issues and process gaps.

Required Qualifications

·       Diploma, Higher NITEC, vocational education, or equivalent practical working experience.

·       Fresh graduates and candidates with relevant internship or working experience are welcome to apply.

·       Good communication and coordination skills.

·       Able to follow operational procedures and handle tasks in a structured and responsible manner.

·       Basic computer and IT skills.

·       Willingness to work in 4days shift rotations, including nights, weekends, and public holidays as required.

·       Willingness to support on-site operational activities in a data center environment.

Required Qualifications

·       Diploma, Higher NITEC, vocational education, or equivalent practical working experience.

·       Fresh graduates and candidates with relevant internship or working experience are welcome to apply.

·       Good communication and coordination skills.

·       Able to follow operational procedures and handle tasks in a structured and responsible manner.

·       Basic computer and IT skills.

·       Willingness to work in 4days shift rotations, including nights, weekends, and public holidays as required.

·       Willingness to support on-site operational activities in a data center environment.

·       Experience in customer service, operations support, technical support, service desk, or related roles.

·       Familiarity with ticketing or workflow systems (e.g., Jira, ServiceNow, Zendesk).

·       Basic understanding of IT infrastructure, servers, networking, or Linux systems.

·       Experience working in data center, telecommunications, cloud service, or IT service environments is a plus.

Language Requirements

• English: Good written and spoken communication skills required.
• Ability to communicate in Mandarin is preferred to support coordination with Mandarin-speaking customers, vendors, and overseas teams.

This position supports the service team on the commissioning, preventive maintenance and testing of equipment as well as to provide continual technical support to customers.

• To carry out testing and commissioning of CCTV, Security, Intercom, Fire Alarm, AV & Public Address Systems
• Analysis of equipment failures to determine cause and recommend corrective action
• Respond to service calls or requests and carry out rectification works at site
• Carry out preventive maintenance works for customers as per schedule
• Provide customers with continuous technical and operational program support
• Provide quotations the paid repairs and A&A Works
• Manage the service projects and paid jobs

CF Global Technologies Pte Ltd is a subsidiary of Chong Fong Engineering with footprints in Singapore, Malaysia, Thailand and China. We are providing engineering services in terms of after sales support for the equipment installed at our customer facilities.

We are currently seeking a competent Service Engineer to join our dedicated team in the Service division to perform the following tasks within a busy working environment:

Main Role & Responsibilities

· Performs servicing and maintenance of equipment and system, installation of machinery

· Collects and monitors customer equipment performance indices and performs schedules preventive maintenance (PM) with customer when required

· Liaises with customer directly for their requirements

· Project coordination for installation and training.

· Plans and proposes project deadlines and carries out the tasks accordingly

· Perform on-call and standby duty as required

· Initiative to identify and resolve technical issues

· Team player & meticulous and attention in details

· Positive attitude in customer servicing

· Good housekeeping practices

Requirements:

· Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic), Engineering (Mechatronic/Electromechanical) or equivalent.

· Class 3 driving licence or Class 2 driving licence are preferred

· Experience in setting up and servicing of FPI Cleaning Line or high vacuum systems or heat treatment furnaces as well as CNC/PLC control system are preferred

· Highly independent individual with excellent problem-solving skills.

· Hands-on individual with competency in both electronics, electrical systems and mechanical systems.

· Good communication skills.

· Full-Time positions available.

· Only Singaporeans and PR can apply

•  Position : Service Engineer (Engineer 1/ Electronics/Electrical /Microelectronics)

•  Location : KAKI BUKIT /Island wide

•  Working hours : 5 days work week; Monday - Friday, 830am to 500pm

•  Salary (commensurate with experience) : Gross Salary up to$5700

•  Duration : 2 years Contract

•  Industry : MANUFACTURE AND REPAIR OF SEMICONDUCTOR ASSEMBLY AND TESTING EQUIPMENT

Main Responsibilities:

• Install, service, and maintain equipment at customer sites.

• Provide troubleshooting and technical support.

• Prepare service reports and attend weekly technical meetings.

• Handle service jigs and assist senior engineers in advanced tasks (e.g., robot teaching).

• Participate in 24/7 standby support on a roster basis.

• Perform shift work and ad-hoc delivery tasks when required.

Requirements:

• At least ITE, Diploma in Electronics/Electrical /Microelectronics Engineering.

• Cleanroom working experience preferable but not a must

• Bilingual in English and Mandarin to liaise with Mandarin-speaking clients who communicate only in Mandarin
  

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Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Description:
- Attend onboard for maintenance, inspection, repair, troubleshooting, and modification.
- Manage field activities and schedule.
- Resolve malfunctions.
- Oversee repairs and technical improvements.
- Install new systems and technology.
- Ensure proper maintenance of onsite equipment.
- Supervise and direct technicians/engineers onsite.
- Make service reports with details of job progress, working/traveling time, technical advice, and recommendations if any.
- Report and share job progress with the superior.
- Provide technical support and training for customers, service agents, and internal teams.
- Arrange necessary parts and drawings and send them to agents.
- Maintain tools in good condition for safety and high-quality service.
- Create manuals/support documents to share experiences with other engineers.
- Collaborate with team members to achieve better results.
- Gather feedback from customers or prospects and share it with internal teams.
- Review maintenance lists and service reports for sales support.
- Cover all Technician responsibilities.

Job Requirements:
- Minimum diploma in electronic/electrical engineering or relevant.
- Minimum 4 years of experience in vessel main engine automation systems or related field.
- Proficiency in relevant engineering principles, hands-on experience with equipment or systems, and good knowledge of electrical systems.
- Strong problem-solving skills and attention to detail.
- Ability to stay updated with the latest industry advancements and technology.

Compensation:
- Monday to Friday 9am to 6pm
- OT pays
- AWS
- Travel allowance
- Company phone provided
- 14 days AL
- Group insurance covered

Company Overview

REPASSA Singapore Pte Ltd is a trusted engineering company since 1992, serving Bio Pharmaceutical, Food, Cosmetic, Chemical industries in Singapore and Southeast Asia. We provide sales, technical services, installation, commissioning, and aftersales support for equipment and systems.

Job Summary

As a Service Engineer, you will maintain, test, and commission mechanical, electrical, and mechatronic equipment, in particular System for Generation, Storage and Distribution of Purified Water and Water for Injection, ensuring smooth project execution and effective customer communication across Southeast Asia.

Responsibilities

• Conduct maintenance and routine inspection of equipment including pumps and processing machines to ensure operational reliability
• Perform testing and commissioning of new equipment at factory and customer sites to validate functionality
• Create and organize detailed service reports for customers to document maintenance and service activities
• Communicate effectively with customers and internal support teams to resolve issues and provide status updates
• Manage assigned projects from order receipt to customer handover, ensuring timely and smooth execution
• Perform basic repair and troubleshooting on equipment and associated control systems to minimize downtime
• Apply knowledge of electrical, mechanical, and pneumatic systems to support maintenance and repair tasks
• Maintain good housekeeping practices and demonstrate initiative in troubleshooting equipment issues
• Support system commissioning and qualification activities including SAT, IQ, and OQ to meet compliance standards
• Ensure proper documentation of all project-related activities and technical information
• Collaborate closely with customers to understand and meet their technical requirements

Required competencies and certifications

• Valid Driving License 2B & 3 (essential for travel and site visits)
• Ability to read and interpret technical drawings for accurate maintenance and commissioning
• Proficiency in Microsoft Office applications for reporting and documentation
• Good command of English and Mandarin, both written and spoken, to communicate with overseas customers and support teams

Preferred competencies and qualifications

• ITE or Diploma in Mechanical or Electrical Engineering or equivalent qualification
• 3 - 5 years of relevant experience in mechanical, electrical, or mechatronics service engineering
• Willingness to travel oversea for project and service assignments
• Strong communication and interpersonal skills to engage effectively with customers and colleagues
• Self-motivated, energetic, and able to work independently with initiative

Tuition Centre Manager — Cambridge Learning Group
491 Jurong West Ave 1 · Primary–Secondary tuition centre

Run our centre, lead the tutor team, and grow our weekend classes.
This isn't a front-desk role — you'll report directly to the founder with real autonomy and a path to senior leadership.

What You'll Own

• Grow Sat & Sun classes — recruit tutors, enrol students. Your flagship KPI.
• Lead the tutor team (Maths, English, Science, Chinese, POA): scheduling, huddles, check-ins.
• Own the parent experience: WhatsApp, check-in calls, complaints, renewals.
• Run lead follow-up and the conversion funnel.
• Coordinate holiday programmes and assessment cycles.
• Track utilisation and retention weekly, and partner with the founder on growth.

What We Offer

• Salary: $2,700–$2,800 (probation), $3,000–$3,500 on confirmation.
• Bonus & commission after confirmation, tied to retention and fill rate.
• Schedule: Months 1–9, Mon–Fri 2–9pm + Sat 10am–7pm (44 hrs). Once Sunday classes launch, shift to Wed–Sun, Mon & Tue off (42 hrs).
• Direct founder mentorship + exposure to marketing and ops strategy.
• 14 days leave (7 flexible + 7 in December).

You're a Fit If You

• Have 1+ year in operations or centre management (fresh grads with the right attitude welcome too).
• Speak English plus Mandarin, Malay, or Tamil.
• Can track 100+ students and a tutor roster.
• Know WhatsApp Business, Google Workspace, and AI tools.
• Are Singaporean or PR.

How to Apply
Send your CV + a 3-line answer to: "A parent WhatsApps you at 9pm — their Sec 3 child wants to quit AMaths. What's your first reply?"

Be part of a meaningful healthcare environment where you will support daily patient interactions, clinic operations, and quality care delivery. This role provides an opportunity to develop valuable healthcare service and administrative skills while working closely with medical teams.

Responsibilities:

• Assist doctors during consultation sessions and support basic examination procedures
• Record and update patients’ information accurately in clinical records and relevant forms
• Perform basic patient care activities such as eye evaluation tests, eye drop instillation, and provide guidance on basic eye care practices
• Assist patients with enquiries regarding payment schemes and clinic processes
• Manage patient registration, appointment scheduling, queue systems, and record retrieval
• Handle billing enquiries, cashiering duties, and front counter operations
• Prepare clinic reports and support daily administrative activities
• Coordinate with doctors, nurses, and internal teams to address patient-related matters
• Support clinic opening and closing procedures when required

Requirements:

• Minimum N/O/A Levels or Diploma in any discipline
• No prior experience required; structured training and guidance will be provided
• Able to commit for a minimum of 3 months
• Available to commence work immediately or within a short notice period
• Strong communication skills with a patient-focused mindset
• Interested in building experience within the healthcare industry

Interested candidates are welcome to send your updated resume to healthcaretemps@recruitexpress.com.sg
(Attn: Patient Services Associate)

Thank You.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Looking to gain valuable experience in a fast-paced healthcare environment? Join a supportive team where you will play an important role in administrative coordination, documentation support, and customer service activities.

Responsibilities:

• Make outbound calls to applicants to follow up and remind them on required documentation submissions
• Handle incoming and outgoing calls professionally and provide timely assistance
• Provide administrative support including data entry, scanning, filing, printing, and document management
• Assist with preparation of invoices, delivery orders, and other operational documents
• Support logistics coordination and daily administrative arrangements
• Assist with inventory tracking, stock checks, and record maintenance
• Perform other ad-hoc administrative duties as assigned

Requirements:

• Minimum A Levels or Diploma in any discipline
• Able to commit for at least 3 months
• Available to commence work immediately or within a short notice period
• Willing to learn with training provided
• Interested in supporting the healthcare and medical industry
• Good communication skills with a service-oriented mindset

Interested candidates are welcome to send your updated resume to healthcaretemps@recruitexpress.com.sg
(Attn: Admin Assistant)

Thank You.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

About the Role

We are seeking a skilled Service Engineer who installs, maintains, and troubleshoots security systems, delivers reliable technical support, and ensures optimal system performance and customer satisfaction.

Job Responsibilities

Installation & Commission

• Set up and configure equipment or systems at customer sites.
• Ensure proper functioning and compliance with specifications.

Maintenance & Repairs

• Perform routine preventive maintenance.
• Diagnose and fix faults or breakdown in equipment or systems.

Technical Support

• Provide on-site or remote support to customers.
• Troubleshoot issues and offer solutions promptly.

Customer interaction

• Communicate effectively with clients to understand their needs.
• Train users on proper operation and maintenance of equipment.

Job Requirements

• Minimum NITEC in Electrical / Electronic Engineering
• Minimum 5 year working experience in Security system suchas Integrated Security Management System, Card Access Control System, IntrusionDetection System, FIDS System, CCTV System, PA System, Fire Alarm System.
• Proficient in Microsoft Office Suite (Excel, Word,Outlook), Microsoft Project, MS Team and AutoCAD
• A self-starter, comfortable working independently andtake high level of responsibility.
• Resilience, entrepreneurship spirits, self-direction,risking-taking and adaptability to environment.

Summary
The L1 Service Operations Analyst is responsible for providing first-level support for production systems and infrastructure to ensure smooth day-to-day operations. This role focuses on system monitoring, incident management, and operational support within the Data Centre environment, while collaborating closely with L2 teams to maintain system stability, availability and performance.

Responsibilities

• Monitor and manage scheduled jobs using Control-M, including batch processing and end-of-day cycles
• Identify, troubleshoot, and escalate job failures in accordance with standard operating procedures (SOPs)
• Perform initial incident diagnosis and ensure timely escalation to L2 support teams
• Support application deployments, migration activities, and operational readiness checks
• Execute tape management operations, including loading, unloading, vaulting, and reconciliation
• Manage user access and password requests through PALMS, including privileged access requests
• Perform basic UNIX/Linux system checks and execute commands using tools such as PuTTY and WinSCP
• Support SWIFT-related operations, including daily monitoring and secure file handling
• Carry out Data Centre operational tasks, including access control, environmental monitoring, and compliance checks
• Maintain accurate logs, reports, and operational documentation
• Ensure all activities comply with security policies, audit requirements, and regulatory standards

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field
• 0–2 years of experience in IT operations, service desk or infrastructure support
• Basic knowledge of Control-M scheduling tool
• Familiarity with UNIX/Linux operating systems
• Experience with monitoring tools (e.g., Helix or similar platforms)
• Proficiency in tools such as PuTTY and WinSCP
• Understanding of incident management and escalation frameworksStrong attention to detail with the ability to follow defined procedures
• Effective communication and collaboration skills
• Ability to work under pressure in a fast-paced, high-availability environment