Total 979 network engineer job vacancies in Customer Service category

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Role: Service Desk Engineer L2

JD:
Service Desk Engineer L2:     

Roles and Responsibilities:   

Provides 24x7 Service Desk support as defined by first response/Tier 2 support. Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. Flexible to work in shifts.  

CORE COMPETENCIES:    

Analysing, Expertise and Technology Delivering Results and Meeting Customer Expectations. Achieving Personal Work Goals and Objectives. Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities.

EXPERIENCE/KNOWLEDGE & SKILLS:

Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) 2-3 years previous IT Service Desk and/or Call Centre experience required. Managing incidents including business expectations and communication. Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. When the restoration is beyond the scope of the Service Desk Agent, he/she will escalate the issue/problem to proper tier 2 and 3 support team members. Develop trends by monitoring and analyzing incoming calls, problems and support requests. Perform post-resolution follow ups to help requests. Reinforce SLAs to manage end-user expectations. ITIL Knowledge will be a plus.

The Technology & Systems Department for Vantage Data Centres is very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions. The IT department is always looking for ways to strike the best balance between technology, performance and cost.  

Vantage Technology & Systems also participates in designing each of our new data centre building’s networking infrastructure, including but not limited to: diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc. If you like getting your hands dirty and helping to design, build and maintain IT infrastructure in a modern data centre, then come work at Vantage. We’re expanding with many new builds!  

Essential Job Functions 

•  To assist with updating and maintaining the ticketing system based on functional and business requirements.  

• To provide telephone, email and field support to internal customers and colleagues providing an excellent level of service to meet Vantage’s SLA. Calls must be logged, prioritised and actioned via the IT ticket system. 

• To ensure that all associated tickets are updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively.  

• To be able to identify trends and escalate them to other global team members as well as be proactive in identifying areas for improvement.  

• Ability to identify and translate common escalated issues into employee self-service guide and platform. 

• To assist in the development of the Service Desk procedures and creation of material knowledge base articles  

• To undertake project work assigned by management, and provide regular weekly/monthly reports as agreed, ensuring that the work is done to agreed standards and that any problems are communicated in a timely manner. 

• To undertake the installation, maintenance and decommissioning of computer hardware, software and peripherals ensuring that this is done to agreed procedures and standards and that all relevant documentation is maintained. 

• Frequent contact with employees at all levels of the organization; frequent external contact with vendors 

• To act as an escalation point for 1st and 2nd line support and onward link between our internal customers and Global IT department  

• Assist in maintaining Vantages IT assets provisioning, decommissioning to disposal aligned to the global standards. 

• Support all Site IT equipment (with global support if required) within local and regional offices inclusive of AV equipment, wireless access points, IDF room and scheduled power maintenance outage.  

• Work with external vendors to diagnose, troubleshoot, fix/repair technical issues with software and hardware.

• Assist in the care and maintenance of computing, network and office equipment.  

• Deploy, install, and configure OS and software applications via Autopilot and Pre-provisioning

• Provide new or regular orientation and guidance to users on how to operate new software, collaboration tools, and computer equipment as per the global process.

• Properly escalate unresolved daily issues to appropriate teams.

Job Requirements

• Bachelor of Science degree or equivalent experience preferred.

• Ability to support a Hybrid Cloud Environment. Consisting of Active Directory, Azure and Office 365. 

• Experience working with Android and IOS phones. 

• Excellent English written and oral communication skills. 

• Some travel is expected in the region.

• 4-6 years’ experience working in a global corporate end users/service desk environment in a matrix reporting environment support global user.

• Excellent problem-solving and communication skills 

• Strong prioritization and organization skills with the ability to handle multiple tasks at once including office projects.

• Ability to manage regional vendors for support and maintenance in line with global procurement, support and maintenance standards and agreements.

• Ability to provide step-by-step technical help, both written and verbal 

• Ability to support global users remotely. 

• Experience working with ServiceNow platform is required.

• Work under limited supervision, both independently and within a team environment. 

• Hands-on experience dealing with on Incident, Request, Change and problem management.  Preferably holding a current qualification of at least ITILv3  

• Technical qualifications such as Comptia A+, Network +, Microsoft certification would be advantageous.  

• Experience in supporting networking related issues would be advantages.

Job Description

· Responsible for semiconductor equipment installation and chiller repair

· Write service report

· Liase with customers

· Ad-hoc duty assignments

·Job Requirement

· Basic technical skills

· Prefer refrigeration background

· Responsible for chiller repairs

· Flexible and able to support overtime

· Able to travel overseas within short notice

· Training will be provided

· Teamwork oriented

· Microsoft Office knowledge

· Must staying in SINGAPORE

· Work location at Woodlands or Changi North depends on the job position/request

· 5 days work week

· Overtime pay, Handphone/transport benefit, Medical benefit, etc

Please apply for job through careersfuture or email to cpl-finance@compitek.com.sg

DO NOT send to our company email address.

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Training provided

Have AWS & bonus

No experience required as training provided

Job Description

• To support day to day operation for level 1 support cases
• To attend onsite with in 2 hours for 3 product line
• To ensure all support case (vendor or passport MA) is within the SLA
• To perform preventive maintenance on the equipment (See product matrix)
• To support level 2 engineers for diagnostic test, basic configuration, troubleshooting, rack & stack, burn-in test and firmware upgrade. (See product matrix)
• To maintain the maintenance store
• To attend to run rate professional services

Requirements

• Minimum Nitec/Diploma
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

We are looking for a POS Support Engineer/Technician to support our F&B and retail clients.

Key Responsibilities:

Install and configure POS systems, receipt printers andkitchen printers

Provide on-site and remote technical support

Troubleshoot hardware, software and network issues

Setup and maintain LAN / router / IP configuration

Perform system maintenance and updates

Prepare basic service reports and documentation

Requirements

Basic knowledge in IT, hardware and networking

Experience in POS system / printer support preferred

Familiar with Windows OS and network setup

Able to work independently and handle customer issues

Good communication skills

Class 3 driving licence is an advantage

Salary Range

SGD $2,500 – $3,000 (depending on experience)

Role: Desktop Support Engineer L2

JD:
working Hours/Shifts: 12 hrs rotating shift (8 to 8) (day n night)

- Mobility Support Must have Talent / Skills: Good communication and excellent interpersonal skills, Proficient Desktop/Accessories skillset. 

 Incident management, Reporting and Documentation. Must be comfortable working with Android phones.  

Knowledge of MDM is a plus Good to have skill : MDM (AirWatch)

Good to have Talent / Skills: ITIL Process Knowledge Industry 

Preference: WOG Preferred.

Requirements:

• Minimum Qualification: Graduates from Electronics/Instrumentation
• Experience: 6-10 years
• Must Know: DeltaV™ Process Control System (or PCS) Setup, Configuration and Upgrade for Oil & Gas, Petrochemical, Pharmaceutical and/or Chemical industry and DeltaV Virtualization.

Responsibilities:

• Provide technical support to Service Projects with strong system hardware/software and functional knowledge of DeltaV™ PCS and DeltaV Upgrade, combined with project execution
• Ability to work on system virtualization and configure Delta V System.

·      Contributingto the successful completion of assigned Service Projects covering DeltaV™ Upgrade, Sitemodification/s and/or Expansion Projects

• Helping in project scheduling and budgeting of projects

·      Abilityto identify clear decisions or recommendations that may emerge from meetingsand discussions

• Delivery of design and implementation of Service Projects with focus on design, configuration/migration, testing on EMR DeltaV™ internal system and Customer site system
• Ensuring the compliance to EMR Service Project processes and the project quality standards
• Delivering project documentation & records
• Interacting/coordinating with cross functional teams of other global office to ensure consistency in project deliverables
• Accountable for project scope implementation, progress reports, quality and reviews for assigned scope on the project, in EMR office until completion of FAT (or Factory Acceptance Test), and on site until completion of SAT (or Site Acceptance Test), and further support as required by the contract
• Responsible to engage with and coordinate with Customers, Engineering Contractors and/or Consultants as applicable

Pick Network is a wholly-owned subsidiary company of Infocomm Media Development Authority (IMDA) to deploy parcel locker in public spaces and operate nationwide parcel locker network. The network will deliver convenience and choice to consumers and businesses and aid in the transformation of Singapore's urban logistics ecosystem.

We are hiring for the following position: Service Executive

Job description

• Possess working knowledge of IT fundamentals and proficiency in Microsoft Office applications.

• Monitor backend systems to proactively detect abnormalities, system alerts, and operational issues across the locker network.

• Respond to and manage enquiries/ issues escalated via the Consumer Support Hotline and AI Chatbot channels.

• Conduct investigations into disputes raised by consumers and other stakeholders, ensuring accurate root cause analysis and proper documentation.

• Provide operational guidance and on-site support to users at locker locations when required.

• Perform both remote and on-site troubleshooting of connectivity, hardware, and system-related locker issues.

• Coordinate effectively with contractors and internal stakeholders to escalate, track, and resolve incidents within agreed timelines.

• Ensure all reported issues are resolved and cases are closed in accordance with established Service Level Agreements (SLAs).

• Perform parcel recovery activities when required, ensuring proper documentation and compliance.

Requirements

• Minimally Diploma/ITE certification

• Willing to be placed on work shifts, including weekends and Public Holidays

• Have an understanding of how parcel lockers function

• Candidates with driving license at an advantage

• Analytical mindset to detect and solve issues

Benefits of Joining Pick Network

• Flexible Allowance and Mobile Benefit. 

• Medical and Dental Benefit.

• Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

• Working Location: Ubi (Office), Island-wide project sites
• Working Time: 5 Days, 9am - 6pm
• Salary: $3,000 - $3,500

Roles & Responsibilities

• Perform installation and maintenance of monitoring instruments for construction sites, ensuring equipment operates reliably and improvements are implemented to support site monitoring needs.
• Responsibilities
• Install monitoring instruments and perform maintenance tasks to ensure system functionality on construction sites
• Manage and resolve maintenance issues to minimize equipment downtime
• Interpret technical drawings and data to troubleshoot defects and execute repair work accurately
• Conduct routine preventive maintenance to sustain equipment performance and reliability
• Record equipment performance data for assigned monitoring lines to track operational status
• Document diagnoses and details of defective products to support quality control and repair processes
• Identify opportunities for equipment setup improvements and implement corrective actions to enhance system efficiency
• Take initiative to propose and apply continuous improvements in maintenance processes and equipment handling
• Perform site visits outdoors to inspect and maintain monitoring systems

Requirements

• Diploma / Higher Diploma in Engineering or related field
• Possess a valid Singapore Class 3 driving license